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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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5:47 am EDT

Vodacom ignoring complaint submitted in feb 2015

I've recently submitted a complaint at Vodacom Head Office regards to the consultants at one of there branches telling me that i would be able to transfer up to 80% of my money on my contract to one of my other devices - and if you dial *111# that option was there to send data of airtime to another number. I took the more expensive contract, keeping in mind they told me that I could transfer some of my money to my other phone, only to find out that this is not possible? I went back to the branch in Greenacres and queried the manager about what was told to me (by 2 different consultants) - he spoke to them and they denied ever saying that to me...why would 2 different consultants on seperate days be telling me the same thing if this is not true? I told them the only reason I took that contract was to transfer money from one account of mine to my other device - so I asked them to cancel the contract or to give me the option to go to a lessor contract as this was not my fault but theirs...they actually wanted to charge me a migration fee of over R2 000? for something that is THEIR mistake...give proper training to your consultants...i am still waiting for Vodacom to phone me...waiting 6 weeks already...PATHETIC

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5:04 am EDT

Vodacom bt15 cat handsets

Dear vodacom, 27/03/2015

Re: mobile nr: [protected] / ruvis engineering.
Imei 1: [protected] s/n: b151418004119
Imei 1: [protected] s/n: b151421007522

I send this query on behalf of mr. jh visagie / ruvis engineering as a matter of urgency.
As you will see on your records, ruvis has a number of running accounts with vodacom, and we were totally satisfied for a couple of years, but currently we do not experience any aftersales service from vodacom, and expect this to be handled as a matter of urgency.
We upgraded the number: [protected] late last year, and decided to take the option of 2 x cat b15 handsets: imei 1: [protected] s/n: b151418004119
Imei 1: [protected] s/n: b151421007522

These handsets did not even give us 3 months service before it failed and had to be send in to the factory for changes / repairs or what you ever call this….
At that stage, we made it clear to vodacom that we are not at all satisfied with the performance of this product and we would suggest they offer us something else in exchange – which vodacom refrained from doing.

We were forced to collect the same handsets from the local vodacom in vanderbijlpark, and up to date did not get any joy whatsoever from these handsets. the handsets are giving us tremendous problems and do not function correctly – giving failures every day!

We herewith urge vodacom to take drastic steps and please confirm what should be done to resolve this ridiculous matter? we will not take the handsets back to the local vodacom outlet, since they are of no help to us and wish to receive urgent confirmation from vodacom if the problem will be handled as a priority, or will ruvis engineering be forced to change all running contracts to a service provider which will be able to offer us they’re service when a problem occur.

We await you soonest response in anticipation.

Regards
Janice labuschagne
On behalf of:
Mr. jh visagie
Director
Ruvis engineering

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2:46 am EDT
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Vodacom new phone broken

January I upgraded my contract to a more expensive one and also got a CAT phone. I had the phone for 10 days and the touch screen froze therefore the phone was sent back. I had to wait 2 weeks to get the phone back. On the day i received the phone back it was STILL broken. It is now 4 weeks and still I have no phone ( which i am paying for). When i complained they sent me a mail saying that i need to pay for the repairs on the phone ! I have never ever experienced such s*** service in my life. Not even Vodacom customer care is assisting me.

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10:44 am EDT

Vodacom phone contract sold to me falsely

I received a call from someone at Vodacom, telling me that I won a Samsung pocket neo, a R300 Homemark voucher and a R150 cellphone contract for 2 years. They asked me to confirm my details and asked to what address they can deliver. I received my package with everything inside like they told me, but when I went to a vodacom shop near me to activate the sim card they told me it's a contract sold to me falsely and I only have 14 to get them to return everything. I went through a lot of trouble and I'm waiting to see if they will come get it with in 7 days otherwise I'm going to put in a police complaint. Beware!

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9:08 am EST

Vodacom pathetic customer service

Vodacom’s customer service is beyond disgusting. It has the similar effect to that of chronic diarrhea! I feel weak and disabled after dealing with you! I would like make special mention of one person, Chantel Klaasen (CRM Department - [protected]). Dealing with you makes me want to stick my finger behind my eye balls and swirl them around as it seems less painful than hearing you say “I’ll get back to you” over and over and over and over! It’s people like this that give Vodacom its pathetic status.

Chantel’s service is similar to that of our dear Government! I guess if government cannot deliver, why should Vodacom even try right? Is it really that difficult to get correct information from person one (Vodacom technical support) and deliver it to person two (Me, the customer)? Chantel, if you are in doubt, let me answer this for you…. Yes it is rude not to answer your customers emails when they query issues and when they call you numerous times, eventually make contact with you (As you don’t ever return calls), it would be nice to get a response other than “I will have to get back to you later today” and then never return calls!

Vodacom deducted an amount of R2528.16 on a contract that costs R469.00 per month. After approaching The Vodacom Shop in Tygervalley Mall, Chantel Klaasen opted to help me and wrote down all the queries I had, viz. Why my bill was so high, she confirmed that she will migrate my account to a top up, advise me on the process of changing from debit order to manual payment and lastly give me breakdown of what it would cost to terminate my contract with Vodacom.

The 1st email I received was to inform me of my reference number: EC-0W0W-2EPW4D (which came in about 3 days after reporting the issue). Email number 2 was me requesting feedback on the 12th of February 2015 as I had no response. 2 days later I received an email with an attachment showing dates and times of data charges and included the following statement:

“Please note that all usage was registered on the Vodacom network via your SIM card and IMEI number of your Device and therefore cannot be manipulated in anyway. All the charges and information registered on the network is governed by ICASA to ensure fair practice”

Really? Is that so, then explain to me how there are two different IMEI numbers in the document?

I responded to this email on February 16th trying to get information with all of my queries and there was no response. Follow up emails were sent on 17th and 24th February 2015, asking for feedback, still with no response. I visited the store and was told that Chantel is not at that branch currently and was given a number to call ([protected]). I called and left a number of messages for Chantel, but no response. When I eventually made contact with Chantel, I was told that Vodacom is still working on this and my contract will be converted to top up in April as Vodacom is still investigating the data charges. All this followed by the infamous line “I will call you back TODAY” that was 3 days ago!

That brings me to today 04/03/2015, I sit patiently waiting Vodacom’s copy and paste template “We apologize for the inconvenience, A consultant will contact you”, that’s if you even bother to reply! I’d also like to congratulate Vodacom on achieving 110% useless-ness in attempting to fix this. Your customer service skills are a special kind of special!

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5:02 am EST

Vodacom faulty wifi router

WiFi Router stop working on 2 laptops. Take laptop to Mimosa Mall Vodacom. Tell me to format laptop first for virusses, then router will work. I do it at great cost. Router have same problems. Beg them for weeks to fix router. They want to test it first, but won't give me a spare router while they test for weeks. Finally take it to Preller Vodacom. Test router. I gave them a brand new, super clean, solid router and wait a long time for the test to be done. Vodacom Say there's nothing wrong, but give me back a dirty, rattling router with sticky, noisy buttons - they dropped it & dirtied it, but of course will never admit to it. Vodacom Check settings on laptop. All perfect. Router still gives even more problems now. I E-mail them thrice to contact me back about problem. Get zero response. I live outside Bloemfontein and am disabled - limited, painful mobility. Vodacom show no understanding. Meanwhile I have constant problems to connect to internet, my only contact to outside world in case of emergency. Please, help urgently. Have had only constant problems since I signed this contract with vodacom. At the end of my rope. At the point of ending the contract and try to find a better service provider. I finally complained on hellopeter.com. The next day a man, saying he's from vodacom, called me, and simply referred me to yet another number. I phoned the number and was referred yet again and then simply cut off. I was thinking of upgrading my contract, but see no way of doing that with such utterly unprofessional and inefficient service. I would rather cancel this useless, costly contract right now.

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11:14 pm EST

Vodacom huawei g6 body glove cover

I buy a body glove cover for my phone and when I have to use it, it never fit the phone. Then I take it back to the shop, then they promise to call me once they got another one but it take them two months to phone me only to say they are still waiting for the stock, when I go the they say they cannot refund me anything, I wait for another month they also call me for the cover with the same problem and their shop manager left knock off leaving me waiting for them, only their staff call her to ask something about my cover after they have serve all their customer, they make me the last guy to be serve before they close their shop, even today not getting helped

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10:16 am EST
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Vodacom Samsung tablet in repairs from december 2014

We purchased a Samsung tablet from Vodacom on contract in July 2014. After a month, it started to freeze. We took it in and software downloads were carried out. A month later, the tablet wouldn't charge. We sent it in again and the internal battery was changed. At the end of November, it started to freeze again. We took the tablet in but asked for a replacement since this is the third time it needed to be repaired. It was still within the six month period and the Consumer Act says that it can be replaced if requested by the client. However it was sent to Vodacom escalations department and we are still waiting for someone to get back to us. We have sent a compliant in and were assured that someone would get back to us. That was 3 weeks ago.

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2:48 am EST

Vodacom no client service for corporate clients

There is NO place where corporate clients can go to get problems resolved. Customer care says they cant help because it is a corporate account. They then also have to phone through the same terrible telephone service to get hold of someone at the corporate department to help only to also have the call dropped by an ### that picks up and puts down, i have to assume because he doesn't feel like working.
Can vodacom please create a walk in business customer care with a direct line to where it matters. What is the point of spending R10 000 per month with them and being neglected and ignored when you have serious problems to resolve

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7:01 am EST
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Vodacom 3g tablet offer

Vodacom 3G Tablets have been falsely advertised for approximately 3 months now. I am appalled at the way in which consumers have been misled by this so-called special.

I first applied online for the R59/month special on 20 November, received an sms to confirm the application had been approved, and was sent an e-mail to say that the tablet was on its way. 3 days later, I received an sms to say the order had been cancelled and I must re-apply online. I tried again, but was blocked because the previous order number/reference still existed. After visiting the Bayside branch and numerous phone calls to various departments, the order number/reference was removed and I could apply in store at Bayside on 17 December - 4 weeks after my initial application.

The tablets were meant to be Christmas presents for my children. It is now 9 Feb and still no communication from Vodacom regarding these tablets. According to the Bayside Branch, head office hasn't even bothered to contact branches to explain what the problem is or when the tablets will be ready.

I see other customers have complained on Hellopeter. It seems business ethics carry no weight with Vodacom. How can a non-existant product be advertised for months on end with no repercussions to the company?

Unless I receive an acceptable explanation for Vodacom's actions, I will proceed down the legal route. According to the Consumer Protection Act:

Bait marketing 30. (1) A supplier must not advertise any particular goods or services as being available at a specified price in a manner that may result in consumers being misled or deceived in any respect relating to the actual availability of those goods or services from that supplier, at that advertised price. (2) If a supplier advertises particular goods or services as being available at a specified price, and the advertisement expressly states a limitation in respect of the availability of those goods or services from that supplier at that price, the supplier must make those goods or services available at that price, to the extent of the expressed limits.

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3:11 am EST
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Vodacom billing for another cell number

On the 22nd of October 2014 a lady phoned me from Mondo Mobile a approved service provider for Vodacom to offer me a flexi 100 package. I had just done a transfer of ownership on my Vodacom contract that was on my fathers name but now on my name. She said I will be receiving a new sim card and I thought this was normal procedure because it will have RICA on it as my address had changed with my transfer of ownership. I however did not know I was getting an entirely new cell number and contract until about 10 days later. Why would I want another cell number and another contract? I can only afford to pay for one. I went to the Vodashop in Fourways mall to ask what was going on as this is where I had handed in my forms for the transfer of ownership. I thought they had made a mistake and opened a new contract for me. This was not the case and young lady looked up this new number on her system [protected] and said Vodacom had made a mistake and they have cancelled this contract so do not worry about it, then proceeded to cut up my sim card in front of me! I said to her are you sure? She said yes. Now since December 2014 I am getting billed R339.00 a month for a number which I am not using! I have spent hours speaking to customer care but nothing gets sorted out. Finally my package dispute was escalated to rewards for a call recording and a request put in to cancel the contract and refund me for the amount I have been overcharged and been misled. The first request was submitted on 10 December 2014 and nothing happened then the second request was submitted on the 9th of January 2015 and I was told by customer care lady Bianca Qwabe that this procedure usually takes 3 to 5 working days and she will keep me updated as to what is happening. I heard nothing for about 10 days and phoned again to find out what was going on. I was met with a apology and was informed she had had no feedback from Vodacom and will escalate the issue to a higher department. 5 days later still nothing and then decided to email Mondo Mobile as I waited 7min for somebody to answer the phone to no avail. A gentleman name Jonathan Subban who is the Customer Care Liaison Officer replied and apologised profusely and informed me Bianca will contact me shortly. She did the next day with no news again! I explained to her how serious the situation is as I cannot afford to pay for this number again February. On the 2nd of February 2015 a debit order of R339.00 went off! Now when I try contact Bianca or Jonathan about this they do not reply to my emails and I cant get hold of them telephonically! I am so disgusted and disappointed with Vodacom. They really do not care about their customers at all. They are happy to suck you for every penny you have. They do not care if they lose your business because they will get more from many new clients. My current cell number is [protected] which I pay R267.50 a month. This other number I am paying for is really hurting my bank account as things are really tough at the moment. You try explain this to them and you just get a F you attitude. I really need this issue resolved and do not know what to do anymore. If Vodacom or any other cellular company tries to offer me something over the phone again I will hang up immediately!

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Toosey
, US
Jun 03, 2016 8:23 am EDT

In January my Blackberry Satnav licence expired even though I had almost a year left on my contract. When I phoned Vodacom customer care I was given a link to download the Satnav again and was promised that I wouldn't be charged. After following the link I received an sms saying I was charged R700 and my Satnav was still not working. I logged the issue straight away.

Since then, I have phoned Vodacom several times to follow up (Isn't it your job as customer care to follow up with me, rather? That's where the 'care' part comes in). Every time I am told that someone is dealing with it. Yesterday a debit order came off my account for my Vodacom bill which includes R700.88 for the Satnav. When I queried it today, they said I shouldn't phone back until Friday because that's when the call log expires! This is ridiculous! I can't believe that Vodacom has taken so long to deal with this...and in the meanwhile they ***** my money!

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9:44 am EST

Vodacom product upgrade termination /change

Good day
As an existing vodacom mobile data contract holder on two mobile modems, I was due to upgrade which I enquired on,
This process started where my wife and I entered Vodacom canal walk cape town to undertake an upgrade /renew on my existing data contract. 1. being 1 gig data day and one gig night owl bundle.2nd being 1gig top up data bundle.
We opted to have the 1 gig top up bundle transferred to a tablet deal at Vodacom .
My wife chose the tablet and had to wait a two week waiting time when contacting us to collect we went in store the tablet (HP 7 slate HD)which my wife chosen was given us payment made and upgraded contract of 169.00pm was signed on the unit.
dated in store .28 Jan 2015- to date 02 Feb 2015 . The unit was not opened and activated in the store at that time of purchase and on activating the unit found that it could not serve the purpose of making calls (no dialer on this tablet unit) which was disheartening for my wife, it couldn't serve her purpose, we contacted the store and explained our situation that we did not want the unit, we returned it to the store sunday 31st January 2015 and explained our discomfort of the product to the store manager and was told the unit had been already opened from the box and that it could not be returned a such also that the seven day out of box policy was only for faulty devices, we were told the matter was refferd to another shift manager and that feedback would be given via mail on whether or not we could change the product for something else, in the same time instruction for us to keep the unwanted unit with us was given. Today 03/02/15 I received an email stating that then upgraded contract of 169 pm will take effect from March 1st 2015 and that Vodacom canal walk would not take the unit back... I now am in possession of a unit we do not want as it does not serve my wife s requirements. We in the store asked if the contract be placed on a Tablet unit which could dial and pay the increased amount difference on the unit as an enquiry, To our dismay the maili received held only negative responses . I HAVE FROM THE FIRST OF MARCH HAVE TO PAY FOR A TABLET WE ARE UNHAPPY WITH ON VODACOMS CONTRACTS...
Please as a client what can I do to escalate this issue as I fear seven day [policy will lapse and we be stuck on this contract.
feedback will be appreciated...PLEASE HELP. IV ETRIED NUMEROUS SELF SERVICE NUMBER AN THIS HAS BECOME A WAISTE OF TIME TO DATE

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6:13 am EST
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Vodacom contract upgrade

Good Day,

I am extremely annoyed with the Non-service I am receiving from Vodacom as an existing customer for over 8 years!

On the 27th of January 2015 I visited the Vodacom store at the Glen Shopping Centre to enquire about my cell phone upgrade on [protected].

I was told that because I spend more than R800 a month I do qualify for a premature upgrade.
They did not have the phone I wanted (iPhone 6) and said it would take up to a month to get one so they referred me to the I-Store.

The I-Store said they would have the phone for me today the 3rd and so I attempted to complete my upgrade only to be told that I can no longer do it because you “VODACOM” have changed their rates premature upgrade rates to R1200.00.

On phoning the call centre to query this with an extremely rude and unhelpful operator, I was told well that is the way it is.

I have 3 contracts with you, have been a customer for over 8 years and find this unacceptable!
I have been told by your upgrades supervisor that I am not the only one complain about this and a number of that complaints are coming through.

Please revert to me with feedback A.S.A.P. or I will be cancelling all three of my contracts and taking them to another Network.

I await your urgent feedback

Regards

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1:13 am EST
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Vodacom unblacklisting

Good day

I am so appalled at the level of service I have received from Vodacom obviously there is no consideration for good customer service and you want us as customers to rate the service I have been waiting from last week for my phone to be unblacklisted as Vodacom blacklisted the wrong phone iv called your customer service line on 082 111 and they advised me to go into the branch and they would be able to assist me I went to the branch on the bluff ( as they blacklisted the incorrect phone )and they say they unable to assist only by filling in the form you guys can assist me they also gave me a number to call which was 0821 954 i did not know any business especially a call centre would make someone hold for over 30 minutes there is no way your call volumes can be that high that nobody is available to take my call i just don’t believe that if that is the case you need to hire more staff to make yourself efficient as a call centre

Would someone be able to call or assist me today i do expect to get feedback in this regard

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12:00 am EST

Vodacom fraught

I found that there was a other number registered on my name that I have to pay each month about a year and half ago. I did stop the payment of that contract immediate but kept on paying my old account, then suddenly VODACOM Cut my old line for not paying the fraught one. Now each month I must phone them to activate my line again. Then they said I must send a copy of my ID an a Avid avid to them for the fraught department of VODACOM to investigate . And they are sorry for cutting this line it won't happen again. But each month it is the same all over. I'have send my documents to them now 5 times and each time they cut my line they say they Haven't received my documents, but each time I send it I got a sms that said we received your documents with a ref number. THis is poor service, better VODACOM cancel my contract that I have with them for now all most 12 years and I move to a service provider were you at least getting service.

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1:07 am EST
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Vodacom information not given to client

I was due for upgrade in December which I phoned in and took.

However upon taking the upgrade i was not informed that I would still be charged the Hardware subsidy for my previous handset.
I was also told that my monthly installmet was R570 nad its now over R700.
I really think the service from vodacom is shocking.

I want this issue resolved as soon as possible. I cant afford 1000 rand a month because of their stuff up

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7:09 am EST

Vodacom sony xperia z2 water damage

June 2014 I took out a contract with Vodacom and chose the Sony Xperia Z2 after seeing what great phone it is and for the reason that I will be able to take photos under water when viewing the advertisement on TV. On 28 December 2014 I placed the phone under water (not for more than 1 minute), took a photo and took it out of the water. When placing the phone under the water I DID KEEP ALL THE PORTS CLOSED SO that the water won't go in. Then the phone went on and off by itself and I realized that the water was the issue. I took the phone to Vodacom on 29 December 2014 and they then send it in for repairs to Sony. Today, 12 January 2015 I received a message stating that my phone is in the assessment process. I then phoned 082 1944 and the lady told me that Sony is NOT going to REPAIR OR REPLACE my phone as the water test is showing that it was MY NEGLIGANCE. I was then told that I have to claim on insurance and then I have to PAY for everything. THIS IS UNACCEPTABLE! IT IS FALSE ADVERTISEMENT. DO SONY WANT TO TELL ME THAT I AM LYING? I WILL NOT LEAVE THIS HERE. THEY ARE SUPPOSED TO REPLACE THIS PHONE AS THIS WAS FALSE ADVERTISEMENT.

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KARAN RATHOD
, IN
Mar 02, 2015 11:49 pm EST

XPERIA Z3 WATER DAMAGE
my usb n sim cover are close but my new xperia z3 is working stoped in water my phone i purchased one day ago and i try to water poof n my friend also have z1 that is runny in water but my z3 is not working n service center is saying in ur mobile water damage than why i m use sony for this solve my problem

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11:30 am EST

Vodacom sim swap questions

It is with sadness that I come reporting on the ridiculous service that both agents and management of Vodacom are providing. I called in asking to be assisted with a sim swap besides the unreasonable questions they ask you, you can feel that these people are not willing to lift a finger, having worked before for MTN I understand the process and time it takes to do a sim swap and feel that at times it's not that you answer the questions incorrectly but agents are lazy and don't want to help you, worse even their supervisors have joined in this. Today I spoke to two agents after failing to assist asked to be referred to a supervisor Veronica Claasin who came out to be incompetent, which made me understand why vodacom have service that is like this

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1:28 am EST
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Vodacom no service delivery to client

Been reporting about for too long now, and I am real ****** off of vodacom service.I am on contract for 24mths expiring 2016 but ever since I've renew my contract have'nt find happenes as almost 10 times months I have to call vodacom requesting BIS real wat the issue with this bis thing as I am only receiving Aitym and all my social netwrk ar not wrking due to this stupid vodacom bis any cud please assist by cancelling this stupid contract. And put me back on prepaid as m so fed up of this now.last time I spoke to vodacon consultant promised me that this issue won't give me problems again everything is sorted but I am having same issue of not having a bis bt receiving aitym.Exactly what contract I am in? Just cancell it pls asap.no [protected]

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2:07 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodacom continuous repairs

I have a contract with Vodacom and 3 months later had to take the phone in for repairs (the camera froze when taking pictures and the battery wasn't charging properly). My phone has been for repairs 4 or 5 times in less than 1 year (december 20 2014 I will have this phone for 1 year) yet I have the same issues, all they do is give me a "device exchange" as they couldn't find the fault. I took it up with Monja who apparently is more senior and all she can say is I need to book the phone for repairs but also admits that when she tested a BB9720 the camera froze, yet they will not admit that this specific model is a problem! 1 year later I need to book this phone is again as the charging block is totally screwed yet they will not give me a sattisfying solution!

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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