To whom it may concern
I bought an iPhone with contract on 28/11/2008 from one of your suppliers at Cellucity, Cavendish.
The person who did the transaction name is Juan Wernecke, his supervisor’s name is Marcus Bruwer.
I was previously with MTN, Nashua Mobile. When I spoke to Juan, I asked him if there would be any penalty from Nashua Mobile if we port the number from MTN (083 680 9934) to Vodacom.
He asked me when my contract would expire and I told him at the end of January 2009. He then said there should be no penalty if I do not cancel the contract with Nashua Mobile. I asked him if he is absolutely sure of this, he then said that he would ask Marcus, his manager, who was in the back office. After he returned he again told me that there would be no penalty if I do not cancel the contract with Nashua Mobile.
We then went ahead with the transaction and I did not cancel the contract with Nashua Mobile.
During December I noticed on a statement from Nashua Mobile an amount of R4, 218.00 for a termination penalty. I contacted Juan, he then said that I should speak to Marcus. Marcus then said he would follow it up. I told him I was going on holiday and would only be back early in January 2009.
On my return a few days ago, I noticed that the amount of R4, 218.00 was debited to my account via debit order. I contacted Marcus, yesterday morning and queried the situation. He told me that he would phone me later in the afternoon with the outcome. I waited for the call but he did not call back. So, I phoned him this morning again. According to him he sent in a query concerning this matter but heard nothing back. I then told him that I was not happy with the situation, he then told me that I should contact Customer Care at Vodacom.
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