- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Two buttons on key pad cracked
I got a contract cell phone with vodacom on march 2008.Two or three monts after i got the cell phone two buttoms cracked, was taken to be repair at vodacare Pietermaritzberg, the keypad was
replace .This month the cell phone same two buttoms cracked, was taken to be fix and they claim the cell phone has liquid damage.They want 600.00 rand to replace the keypads and we have to pay for it to be fix.This cell phone has two years warranty and i fill it should be replace, as many people has the same problems with the keypad.If not it should be fix as i still have to pay 160.00 rand a month for the contract of this handset until the end of the contract.Sharon Wolf from custumer care told me to return the hanset to Pietermaritzberg vodacare to be sent to advanced repair center for second assesment, but they can not confirm if
the advanced repair center will repair the handset under warranty as this will determinet by the assesment.They claim
liquid damage voids the warranty, but with two cracked buttoms it may have some liquid damage.This handset should be taken out of the market as is to many people with the same problem.Vodacom knows about the problem of this type of handset and i suppose Sony Ericson.I will like to know who is going to repair or replace this handset.I told the costumer care i will never get a contract with them again.For sure i will not get a sony ericson again.
I got a contract cell phone with vodacom on march 2008.Two or three monts after i got the cell phone two buttoms cracked, was taken to be repair at vodacare Pietermaritzberg, the keypad was
replace .This month the cell phone same two buttoms cracked, was taken to be fix and they claim the cell phone has liquid damage.They want 600.00 rand to replace the keypads and we have to pay for it to be fix.This cell phone has two years warranty and i fill it should be replace, as many people has the same problems with the keypad.If not it should be fix as i still have to pay 160.00 rand a month for the contract of this handset until the end of the contract.Sharon Wolf from custumer care told me to return the hanset to Pietermaritzberg vodacare to be sent to advanced repair center for second assesment, but they can not confirm if
the advanced repair center will repair the handset under warranty as this will determinet by the assesment.They claim
liquid damage voids the warranty, but with two cracked buttoms it may have some liquid damage.This handset should be taken out of the market as is to many people with the same problem.Vodacom knows about the problem of this type of handset and i suppose Sony Ericson.I will like to know who is going to repair or replace this handset.I told the costumer care i will never get a contract with them again.For sure i will not get a sony ericson again.
Bad service
I changed my banking details online a week before the debit order went off my account. After doing this a week later Vodacom still debited the wrong account that obviously was closed and therefore they did not get paid. I called them to inform them about this and asked them to resolve the issue. A week later the issue was 'resolved'. Another week down the line I was told to pay immediately so I called informed them what happened again and was told to pay again. I paid and was told everything was OK. Later that day my phone was cut off and I called again, to be told they had no record of any calls I had made or any changes I had done. I had to resubmit all my emails which I did that evening and now I still have not had a reply and my phone is still disconnected. The staff have been rude, unhelpful and completely despondent to my problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
DISGUSTING CUSTOMER SERVICE. No one knows what's happening with regards to their call agents/staff and that stupid bot that is useless! I WANT MY MONEY BACK! You can't just say my order is cancelled, Not notify me why or when I will get my money back, they have not refunded me!
Good day
The Vodacom network is off for a week now in Pearston Easterrn Cape. We cannot receive calls nothing. Our families don't have contact with us and in emergency situations we can't do anything. Can you please see whats happening in Pearston and fix it. If the problem still goes on, we must then switch from service providers.
One of their Rude Consultants by the Name of Atish Singh had the nerve to hang the phone on me when i was complaining about the delay in my contract Cancellation, lack of Professionalism from my end i must say . i will never ever in my life recommend or take a contract with vodacom.
I have been on the line for 4 hours now regarding the summer rewards. I have transferred R18500.00 to some "charity" so that I can win R30000.00
I have not received my 100% cash back yet! This issue needs to be resolved immediately
Phone number that has contacted me:[protected]
We are using Vodapay Kwika device, and had a problem in July 2023
We processed 2 transactions on our device in July:
1. On 2023/07/06 at 13:05 for R102.63
2. On 2023/07/11 at 11:21 for R72.43
But we only got paid out for the transaction #2.
The company was emailed on 13/7/2023, but no response has been received yet.
I had contract with vodacom but because few months ago I was unemployed I didn't have money to pay so now my vodacom sim number deleted and I can't access anything I tried to call them but I didn't get any solution
Ayandamkhombo11@gmail.com
Have tries to speak to customer care but just get this hopeless voice activated message which ends by say "I cannot help"
How do I speak to a human?
on 21 June 2023, I contacted Vodacom Fiber department to inform them that I would be moving to a new house on 01 July 2023. I was given this reference: SO230621-2513. I have still not received the service I have requested despite numerous calls to 0821904. On 21 July 2023, It would be a month since I requested to be assisted.
Derrick
[protected]
On 3 July I requested a SIM SWAP to an eSIM as wel as an eSIM on my watch
The instructions did not work, trying 4 deferent QR codes, said it was active on another device.
Vodacom Business support line seems unwilling to escalate the problem to higher level.
EC-1M46-2UTX5N
EC-1M49-2K23F8
EC-1M42-1KTSCV
EC-1M1W-2DZKZL
Following an upgrade on 12/11/2022 an illegal sim swap lead to R50 000.00 stolen from my personal bank account on 14/11/2022.
E P BENADE [protected] benadej@mweb.co.za
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".
4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.
Overview of Vodacom complaint handling
-
Vodacom contacts
-
Vodacom phone numbers+27 82 111+27 82 111Click up if you have successfully reached Vodacom by calling +27 82 111 phone number 658 658 users reported that they have successfully reached Vodacom by calling +27 82 111 phone number Click up if you have UNsuccessfully reached Vodacom by calling +27 82 111 phone number 481 481 users reported that they have UNsuccessfully reached Vodacom by calling +27 82 111 phone number16%Confidence scoreCustomer Service+27 821 904+27 821 904Click up if you have successfully reached Vodacom by calling +27 821 904 phone number 4 4 users reported that they have successfully reached Vodacom by calling +27 821 904 phone number Click up if you have UNsuccessfully reached Vodacom by calling +27 821 904 phone number 7 7 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 904 phone numberVodacom Fibre+27 82 135+27 82 135Click up if you have successfully reached Vodacom by calling +27 82 135 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 82 135 phone number Click up if you have UNsuccessfully reached Vodacom by calling +27 82 135 phone number 2 2 users reported that they have UNsuccessfully reached Vodacom by calling +27 82 135 phone numberData Support+27 821 958+27 821 958Click up if you have successfully reached Vodacom by calling +27 821 958 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 958 phone number Click up if you have UNsuccessfully reached Vodacom by calling +27 821 958 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 958 phone numberCancellations+27 821 7844+27 821 7844Click up if you have successfully reached Vodacom by calling +27 821 7844 phone number 2 2 users reported that they have successfully reached Vodacom by calling +27 821 7844 phone number Click up if you have UNsuccessfully reached Vodacom by calling +27 821 7844 phone number 4 4 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 7844 phone numberSales & Upgrades+27 821 960+27 821 960Click up if you have successfully reached Vodacom by calling +27 821 960 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 960 phone number Click up if you have UNsuccessfully reached Vodacom by calling +27 821 960 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 960 phone numberVodacom Business+27 821 940+27 821 940Click up if you have successfully reached Vodacom by calling +27 821 940 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 940 phone number Click up if you have UNsuccessfully reached Vodacom by calling +27 821 940 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 940 phone numberVodacom Corporate+27 116 535 000+27 116 535 000Click up if you have successfully reached Vodacom by calling +27 116 535 000 phone number 67 67 users reported that they have successfully reached Vodacom by calling +27 116 535 000 phone number Click up if you have UNsuccessfully reached Vodacom by calling +27 116 535 000 phone number 78 78 users reported that they have UNsuccessfully reached Vodacom by calling +27 116 535 000 phone numberHead Office
-
Vodacom emailscustomercare@vodacom.co.za100%Confidence score: 100%Support
-
Vodacom headquarters082 Vodacom Boulevard, Midrand, 1685, South Africa
-
Vodacom social media
Most discussed Vodacom complaints
Bad serviceRecent comments about Vodacom company
Cellphone contract - i1008217 (account number)Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with Vodacom?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Initial Vodacom complaints should be directed to their team directly. You can find contact details for Vodacom above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
my sony mobile was showing a complaint that i cannot attent the call when it answering