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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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N
2:29 am EDT

Vodacom huawei router promotion

Vodacom gave me a call lat month telling me I have been selected to receive a promotion for a cellphone contract, I declined and was offered a wifi router, to pay R129.00 per month.

I took the offer and was told that all my information is on record. I received and activated the router, everything was fine. The guy who signed me up called to confirm if I have received the delivery and I confirmed. I then asked him how will I be debited since no one has asked me for my bank details, the guy said I must not worry, they have all my details.

On the 1st October, they debit my Capitec savings account. I only use this account for savings so there was no funds in my main savings account. On the 5th October I made a manual payment but that was not enough for Vodacom, I found out later in the month that I am still owing. I called the call centre and the lady I spoke to told me I had to pay R100 penalty fee, by that time I did not have the money so i said they can debit it on the 25th October.

Yesterday I received an email telling me that I am still owing and now my services have been suspended. I call the call centre and the lady I spoke to tells me that I now owe R450.00 reason being, debit order was sent again and was unsuccessful.

This is my very first time taking a contract with Vodacom and I am disgusted at the greed of the company. Firstly I get paid in my FNB account, had they debited me there, they would have received their funds, in full, on time but now I am being punished for taking this contract, Vodacom has decided that they can get more out of me just because they have my bank details.

I am furious and I regret and don't recommend that anyone falls for those telephone sales because Vodacom has clearly trained their staff to do the wrong thing on purpose so they can gain more. MY FIRST EXPERIENCE HAS BEEN THE WORST MISTAKE OF MY LIFE, IT IS DISGUSTING HOW GREEDY VODACOM IS!

I DEMAND A CALL BACK FROM VODACOM AND I WANT A REFUND AND FOR VODACOM TO CANCEL THIS CONTRACT AS I WANT NOTHING TO DO WITH IT ANY LONGER!

Nomathemba Sibiya - [protected]

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8:48 am EDT
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Vodacom promotion about huawei router that comes with a free tv.

We took out a contract at MobileConnections, 9 oct. Waiting and waiting to be approved. I had to call vodacom's sales dep to check of it has veen approved. Which it was. I called the shop again. We signed contrct on 17 oct. Receiving the router. No tv.
Then they said the tv licence was invalid. But it wasnt. We paid and renewed new licence. Still no tv. Called samsung, called vodacom; called the shop. No one has answers. Its 23rd of october. The manager shouting and screaming over the phone. This is the most crap service i got since forever. We will cancel this order. And we will take things further. Pathetic.

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2:37 pm EDT
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Vodacom vodacom fiber internet service

2 weeks ago, my internet service was disrupted for 4 days due to cables being broken.

I am currently on day 8 out of the 22 days we've had so far in October with no internet.
The service provider has not excercised great urgency on their behalf to resolve this issue. The people working in the call center refused to log my complaint, lied about logging my complaint and lied about the cause of disruption in service.

On Friday 19 October, I noticed my WiFi was down. I called Vodacom (who is the internet service provider) on their fiber call line at 10:22. The lady I spoke to refused to log a complaint for me and said it was due to an outage by Octotel (the company whose fiber cables Vodacom uses) and it will be fixed in 2 hours.

2 hours pass, the WiFi is still not working, I call back. 12:49 - I speak to the same lady who says the same thing and that it will be fixed by the end of the day.

15:35 I call again, the person I'm speaking to now says there was no outage from Octotel, but the call dropped so I could not gather further information from him. 15:39 I call back to try speak to the same man, but that's not possible. The lady I'm speaking to now says she'll send an email to the previous man with regards to my query. Still no complaint was logged on my behalf. WiFi still not working, I call at 21:13 - same man telling me "it's being worked on".

Vodacom's technicians don't work over the weekend, so I didn't bother calling again. The account holder called on Saturday, then only was a complaint logged.

22 October, Monday morning I start calling again. 9:22, the man I'm speaking to makes me pull out the LAN cables and replace them, switch with others (this process took up to 30 minutes of my time) - still no internet. The complaint is escalated.

I called Octotel whose fiber cables are being used at 9:43. They advise me that they did not have an outage, and Vodacom did not log my complaint with them. They suggest that Vodacom would need to reconfigure our router, but they can't advise Vodacom on this matter unless they are contacted by Vodacom first.

10:43 I call Vodacom again. They say a technician has been allocated but he hasn't yet looked at my complaint. I ask that he please contact me.

13:47 still haven't heard anything from the technician. I'm told an email will be sent to him to contact me.

15:22 still no communication - an email will be sent to the technician to contact me.

16:45 I call again - no contact from the technician - and still no WiFi.

19:25 I spoke to a lady who told me out complaint has been escalated 3 times today already. I inform her about my communication with Octotel and the failure to communicate from the technician's side. She said she'll request a new technician.

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6:22 am EDT
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Vodacom contract termination

Good day. I am a very unhappy client due to the way vodacom treated me. I was one payment behind on my contract, including this month still outstanding. Today I was calling to get a reference to go pay the outstanding balance, just to hear my account has been handed over to lawyers. Called the lawyers to find out my whole outstanding account has been handed over to them and I should call vodacom back to hear if my account could be rehabilitated. I called vodacom back to hear my number has been deleted from them and I am no longer a client. I mean for gods sake, I have not been informed around the action they took against me, not called, not sms'd, not emailed at all. Two weeks ago I noticed I am not getting any incoming calls. To me that is totally unfair, this number is linked to me and I have applied everywhere for jobs with this number as contact! I have been a loyal customer for more than 3 years approaching my fourth...I am very dissapointed in this. My number was [protected]. My email address is [protected]@live.com. I hope someone will come back to me on this. An alternative number I am using now is [protected], which also do not belong to me.

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5:09 am EDT

Vodacom cancellation of service and unauthorised debit order deductions

I submitted a request to close my account as I was leaving S.A. I paid the cancellation fee and faxed through to Vodacom. However, I have been in dispute with them since they continued to deduct money from my bank account after the contract was cancelled. It has always been the same... submit proof and they will get back to me, after doing all that they ask they never do contact me. Then about a month ago I received notice from them that they are going to sue me, I closed my bank account since I am no longer staying in S.A. and that they kept on illegally deducting money from my bank account. I once again submitted proof of everything and I received confirmation that the contract was cancelled and that I would receive a refund. I informed them that I was in the U. K and I either wanted the refund from them to my U. K account or to transfer the money to my nephews account. They responded that they could not do a transfer to the U. K however that they would transfer the money to my nephews account and I submitted his bank details. This was 3 weeks ago. I cannot understand the delay and I have since then sent 2 queries regarding the refund that they committed to pay within 1 week, I have yet to receive a respond. Non communication seems to be the norm at the moment.

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3:01 am EDT
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Vodacom poor and pathetic service

On 13 February 2017 I have made a payment of over R7000 to Vodacom to cancel all my contracts. The cell numbers were already suspend and I could not use any of those devices. Now, more than a year later they handed me over to athe Credit Bureau and activated me on a Trace locator. Vodacom refused to provide a full settlement statement to me and when I asked them they said no, I am still in arrears. Please help!

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3:00 am EDT

Vodacom phone not working/data purchased 3x due to app malfunction

my number is [protected]
ID number [protected]

My iphone, due to a software problem stopped, working last year round about this time (while it was still under warrantee)
I sent it in, it was returned due to find my iphone which was switched on and couldn't be fixed. I switched it off and returned it - came back with the same excuse.
Eventually took it to the apple shop and had to pay for them to test it - they informed me that it couldn't be fixed.
I returned to Vodacom with this information and they then sent it to apple doctor which confirmed what the apple I store said.
Now my issue here is - the condition of the phone (that it cant be fixed) was present when I first sent in the phone - the phone didn't even come on and therefore the condition started when it was still under warrantee - the fact that you could only diagnose it after the warrantee period doesn't change the fact that it was like that while it was still under warrantee.
The lady from apple doctor wanted to charge me an exorbitant amount for a new phone while I have insurance on the phone in any case - they said they would get back to me... haven't heard anything since?
in mean while I have been paying for a phone which I cant use or don't even have anymore.

my second query now is I recently purchased data from the app - and the app said cant process your request at this time I should try again... then after another two attempts with the same message I realised later when I checked that all 3 actually did go through whiles the app said could not process your request.
I have requested them to reverse it but 4minutes is apparently too long of a time to consider a reversal... is there a way that the last one can at least be reversed or that the period its available to me can at least be extended to more than a month?

then lastly while I have you on the line - can you please transfer my profile from the old system on to the new system - its always a struggle for the Vodacom assistant to pick up my profile on your system.

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3:00 pm EDT

Vodacom vodacom chatz in tygervalley mall

On Saturday 20 October I went to the Vodacom chatz store in tygervalley mall to upgrade my phone as the contract is almost at its term.

My mother is the account holder, and as advised I had a written letter of consent as well as a copy of her ID on hand, in order to upgrade.

Upon entering the store, we were asked to wait, which we did for ±15 minutes, during which the male staff member received a private phone call, and the female staff member was playing with her phone.

When it was finally my turn, the woman, Melissa informed me very rudely that they would not help me, as they don't accept letters of consent, and that my mother would have to accompany me into the store to upgrade. When I explained that my parents live in the karoo (Laingsburg) and that it would not be practical for my mother to drive all the way, she became angry and insulting. She wanted to know how I got a letter of consent, if my parents live so far away, she was also extremely condescending.

I asked to speak to the manager, was pointed in the direction of a number, and discussed by the members of staff and 2 clients. I tried multiple times to phone the number, to no avail.

I would just like for someone to explain to me if this is company policy? Do you routinely treat loyal customers of over 12 years like trash? I'm beyond upset, and seriously considering a different provider.

I wait for a reply anxiously

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10:13 am EDT

Vodacom contract services

I took a contract with vodacom on the 8th of September, made some payments at the store. Then afterwards I'm told that I owe a R100 I didn't know about. I called twice and made payment arrangements, they still didn't deduct the amount from account. Out of worry I called for the 3rd time and asked what was going on and some guy told me I should wait for my premium paying date, i genuinely asked if that's not going to affect my services, he boldly said no. Now it happened that I was in some emergency, my services were fine but when I made a second call it didn't go through. It was then said my services were blocked due to payment while i was told not to worry. I am complaining because I didn't know services are blocked when vodacom decides to not deduct their premium when instructed to. Now I was recently told that I need to pay about R9 something for me to see who's calling me. If i knew such nonsense exists i wouldn't have joined the contract from the beginning. So my main complaint here is none disclosure and vodacom staff answering things they don't know about, therefore giving us false information. I would like to know ways to contact ombudsman

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5:23 am EDT

Vodacom transfer of data

October 15, 2018 at 3:12 pm I purchased from [protected] 1 GB of data for [protected]. Tuesday 16th was told to wait 24 hours. Thursday 18th went to Vodacom Mall of Africa...was given ref number [protected] and told to wait another 24 hours. Friday 19th was told "no, you have to wait 48 hours". Saturday 20th was told the systems were down nationwide. Really? this is unacceptable and shocking service. I would like a refund ASAP. Very quick to debit my account but I can wait for Vodacom to sort their problem, ( if they going to sort it.) We are losing validity of the DATA...a week has been lost already.
My account number is QC135097-7.

Jeanette Cornish

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Update by Mark Cornish Jr
Oct 21, 2018 5:25 am EDT

NOT HAPPY, think I should change to MTN

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11:45 am EDT
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Vodacom bad service and incorrect billing

Good day

I have been a customer of vodocam my contract expired end of June, I called to cancel it in July 2018 .Spoke to a guy by name of Thabiso who offered me less costly contract of R79 which is package of R120 airtime and 1G data, of which I agree with request to have it in writing, the sms come confirming contract of R102 wich I declined called Vodafone, to cancel such misrepresent ion. Later email was send confirm contract is indeed R79, suprigly beggeining of the month I receive airtime of R200 with no data, instead of R120. I then called Vodacom as it is always the case with their call center s bad service I was transfer from pillar to post from customer care to upgrade depart to cancellation to account departed each person not wanting to take responsibility, I finally spoke Sthembela ngubane who acknowledged the mistake and promise to rectify the contract.

Beginning of September I got an invoice for a bill of R378, again had to call center send pillar to post.
Only the 20th Sep debit order still went through my account even after I lodge the complain?
I then contacted my bank to reverse and I advise Vodacom through call center and customer service department.
Shocking I got another bill added with R100 get sums daily from Vodacom that my account is in arrears .

I called Vodacom daily ask to speak to Manager or supervisor no one at the call center wanted to take accountability to resolve my query
I have since been provide references no [protected] that my query is been resolved, however I still get saying my account is in areas.

Vodacom violet client consumer right.
I need the full Bill reverse I'm a
Only willing to pay for the contract I agreed to take thus R89 for step and October only. I am not willing to pay any connections fees as the upgrade consults advice they will no be any fees

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7:22 am EDT
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Vodacom sim card fraud

I'm vuyolwethu dyantyi id no [protected] I was the number [protected], my number no longer active seemingly someone done simswap to fraudulent me in my bank as in my absa bank I lost amount of r6800 on the 19/09/18 then now my bank decline investigation reporting all the transactions happen through my cellphone, unfortunately part illegal simswap possible done as from the 19/09/18 my phone was on offline, I was not aware what going on as I was believe that maybe network problem

I kindly request your internal investigation how does that happen I'm still having my sim card with me I did open a case in police station regarding this matter

Contact me on [protected]

Kind regards
Vt dyantyi

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6:14 am EDT
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Vodacom they can't solve my problem

I am playing a game on my cellphone and are trying to buy credits and add it to my vodacom bill.
But i keep getting the message
The requested charge exeed the maximum
allowed spending limit. Please contact your Customer care at 082111 I am not happy with the service. Since the day you blocked my line with that sms competition for that BMW cars I have problems with my line. By the way nobody won the BMWs.
Since you changed to the new system it is slow
always down and non responsive.
That is very irritating. You don't realy care for your customer because you have too many.
For you they are just numbers.
Have a nice day.

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4:00 am EDT
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Vodacom upgrade

My 2 kids were die for upgrade. Went to Cradlestone mall . Did my daughters upgrade three weeks ago because they had a lilac phone. For my son they disn't have a black one so she ordered it. The lady said she will phone me once the phone is here. Will take about a week. Needless to say she never phoned me. Went in and asked...yes they have a black J 6 in stock but now the packages has changed? Really? Not my problem at all. U didn't have stock. I left very angry and went back the next day to the lady who helped me at first. After spending about 30 min there she said Vodacom can open that deal again but then it jas to be exactly the same as my daughters phone. A lilac one. Ok fine he said he will settle for that. Now I have been waiting a week again going in an out the store and today I am here again and the deal is not open yet. Really Vodacom? I am done with you! Please sort this out for me

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7:27 am EDT
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Vodacom bridge of contract that never started

This is a complain about Vodacom being threatening even though they were informed there is no device, sim card, or even airtime awarded to me. its now that Im told that my name is to be credit listed as i refuse to pay the contract of something i did not receive from Vodacom.
i did inform even the Vodacom legal department of this matter instead they sent my case to debt collectors.
basically i have the understanding that they don't care whether i took the contract but only care about getting money.
is this intimidation sent out with what intentions? why must i be put to so much stress months after months without any proper investigation taken. Is this what we need to go through, there was a time where i spent over 2 hours trying to address this issue and there was no one to point out the truth of this case. Every single department would just push me to the next without any conclusion.
this morning i was commanded with an attitude that says you pay or we send you to credit listing. so the credit listing is used to intimidate us and threaten us and my question is this kind of treatment is it given to all or but me.

please help me, you speedy response will be appreciated.

yours truly,
T. A. Ndungwane Mr
contact: [protected]
email: [protected]@gmail.com

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6:45 am EDT
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Vodacom pathetic service from vodacom 082 1958

I had an 8ta number. I joined a company and they took out a contract for me with Vodacom so I ported my 8ta number over. I resigned about 10 days ago and have been trying to retrieve my number ever since from Vodacom on the 082 1958 number but have still had no success. I am in the job market and require the number urgently. I spoke to several consultants and the to a manager George Tshibo on Saturday last week. I was promised that he would contact me on Monday and that cancellations would also call me on Monday and sort it out. Till now, Thursday 13:25 I have yet to receive any calls or feedback. I specifically asked George on Saturday for his email address to remind him on Monday. I sent him an email on Monday and several thereafter. Still no response till now. I called in this morning and spoke to Zandile who said that my number still reflected as active. She said that George was in a meeting but she would get him to call me as soon as they out. She said she would email him. I specifically asked her to tell him in person because it seemed as though he did not read his emails as I have been emailing him since Monday. Zandile tried to be helpful though and said that I would receive a call from cancellations within 10 minutes. Still no call or response what so ever. I sent George another email shortly explaining that I don't know what more to do. Hello Peter, senior management at Vodacom or what else. It's really not on to treat your customers like so. I was going to take out a new contract with Vodacom as I found a new job but now I will never. So many companies have been trying to contact me on that number but have been unsuccessful because its still not cancelled by Vodacom. It has really inconvenienced me. Thank God that I found a job as the company went the extra mile to email me and try my other contact details. Not all companies would do so. I hope that a senior manager or director would contact me soon to resolve this matter as I requested for George to get one of them to do so. Most importantly I hope that this never happens to another customer. Unemployment rate is already so high and the customer service that Vodacom is giving can actually be costing people jobs and more. I don't think the employees realize the urgency and importance of their service to the customers. It could be a matter of life and death with regards to being contactable telephonically. Well that's my experience...still not resolved...terrible customer service...let's see what happens

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5:08 am EDT

Vodacom launch of the new iphone but does not have stock?

This is week 4, since I did my upgrade to a new iPhone, which by the time i did the upgrade there was stock, and then they ran out so was i told, this is terrible they advertise the new phone, you can pre-order the works but then there is not stock. I have phone a few time now and all the call center say is there is not stock and the warehouse have it on back order but can't give me a eta...

This is very bad...

You can however go to istore online and buy the phone, so why can't vodacom source the phones from istore online?

This is really bad to wait 4 weeks and still no answer of when the stock will come in...

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6:40 am EDT
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Vodacom always out of stock

Hello,

I have upgraded recently. I chose a A8 Samsung. With that came a promotion of a cover that I get a voucher for R200.00
This has happened before that there is always promotions and never stock.
I am very upset because it has been 5 weeks now and still they cannot get me the cover for my phone.
I have been with vodacom for 20 years plus. I am really fed up with never getting the stuff when the promotion is running. The shop staff is also very slack. Kevin has done the deal and never phones me back, I always have to phone and follow up. I am going to also take this to 'Hello Peter' if I do not get satisfactory assistance.
It feels as is the staff in Vodacom does not care about our unhappiness and just pulls up there shoulders when I talk. The feeling we as customers gets is that they just want to do sales.
The shop I used is in Keywest Shopping Centre Krugersdorp.

Please assist me with the above, I am a very unhappy client.

My cellphone number is ; [protected], I upgraded on the line number [protected].

Thank you

Ina Steyn

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10:56 pm EDT

Vodacom customer service

To whom it may concern

Yesterday I was called by someone from Vodacom regarding an upgrade to my contract, shortly after the conversation I found out that I could have gotten a later model at more or less the same amount. Wich was disappointing for me cause the gentleman I spoke to told me it would cost +/- R400PM. I emmidiately called the number back and after holding for a very long while the calls would then get disconnected.
This is when I thought of calling vodacom customer care. The 1st person I spoke to just put the call through in spite of me telling her of the problems I was having getting through to that particular department. Needless to say I had the same problem.
The second time I called vodacom customer care, I specifically asked to speak to a superior, I know why I wanted to speak to a superior but miss clever decides to sort me out herself and eventually dropped the call on me.

I called the third time, and the third consultant did call the manager who was then to busy to attend to my call.

Needless to say I'm extremely disappointed with the service I received from vodacom yesterday afternoon. It is my first time to encounter a group of arrogant and unhelpful bunch of consultants. It's one thing to encounter one such individual but when you come across a number in an organisation you begin to ask yourself whether this is the culture of the organisation and what the organisation stands for.

Not that I needed to explain myself, but the department that they were referring to has the same operating hours as mine and I know that I would not have time to attend to this today. I chatagorically asked them to leave a message send an email on my behalf and all your consultants said they can not because it is a different department. Which I find ludicrous.

Your personel are not interested in assisting clients and seemingly they have never heard of going an extra mile. As long as a query has nothing to do with their own department, you as a client can go fly a kite.

I also find it disturbing that your personel have a right to drop a call while a client is still speaking, and this was done by someone who had now gotten me so irritated and instead of giving access to her superiors as I requested at the very beginning of our conversatio, she had the supremecy to decide not only to deny me access to someone who I assume would have more decision making power than she does but to end the call that I made,

This is a second time I am having a problem with Vodacom on a service level, at the beginning of this very contract my husband was iltreated by a vodacom employee in montclair, nothing came of that.
3 calls, 3 different consultants and all 3 a complete waste of my time.
I've been with Mtn for so long and I have never been as angry as I was yesterday. I have dealt with many other service providers but I never encountered the level of diservice and arrogance that I experienced from Vodacom people yesterday.
I got so angry I wanted to cancel the contract emidiately and true to the nature of Vodacom employees I found another arrogant employee who did nothing to help the mood that I was pushed into by your employees.

To save me from such bad service please cancel my contract as soon as it expires on no [protected] and the upgrade that was done on this contract must be cancelled with emmidiate effect. Maybe working for Vodacom is the best thing that ever happened to your people but I regret the day I completed a contract with Vodacom.

Carol

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5:46 am EDT
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Vodacom service provider

Good morning
I've got a complain with a customer support centre for Vodacom
I'm Vincent Oscar baloyi I'D number [protected] I've got more than 5 accounts with Vodacom, this morning around 11 AM I spoke to the lady called Zamasiwe Ndamasi who was supposed to help me to unlock my number, unfortunately she refused to do so by telling me that she can't help me because I can't remember the reason why I lock the phone, for the fact that know is an issue to lock and unlock my accounts, for that reason from November this year I am going to cancel all my contract with you guys cause there's no way I will pay my money to be controlled on how must I used my accounts being a costumer for Vodacom, I've been a customer for Vodacom for more than 10 years but unfortunately I cannot tolarate being mistreated with a bad attitude.

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Vodacom contacts

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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