Vodacom / billing for fibre
My Vodacom fibre service (account number: I7346311-5) was installed on 2 November 2018. I was told by the consultant who came to my home and took my order that I would not be charged for the first month (November), so that I could cancel my Telkom ADSL service, which requires 30 days to cancel.
I just got an invoice for November and December, and the debit order for both months went off my account. I called the Vodacom support line, and was told that the consultant did not specify a "first month discount" on my order, and that I should contact her directly.
However I do not have her details, nor the time to make further Vodacom support calls - both the wait and the calls themselves are quire lengthy.
Could you please resolve the issue as painlessly as possible, and reverse the amount I was charged for November.
More Vodacom Complaints & Reviews
- Vodacom - legal department testing my patience 
- Vodacom - bad service 
- Vodacom - customer care? what a joke!!! 
- Vodacom - elite mobile 
- Vodacom - data usage 
- Vodacom - Wi fi router data
- Vodacom - service
- Vodacom - signal from vodacom
- Vodacom - consumer rights abuse and unethical behaviour
- Vodacom - fraud