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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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7:26 am EDT
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Vodacom fw: i1473534 - very urgent matter

NO REPLY ! No services from Vodacom Accounts

(see relevant documents sent to [protected]@vodacom & [protected]@vodacom... Fix my account very urgently! You keep on phoning me telling me that I owe you money, go check the Vodacom statement that I had to reconcile since the accounts department of Vodacom can not do it!

This is taking to long I am going to take this matter up with my attorney I've been patient for a year now. Also I've been a loyal Vodacom customer for years and years!

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6:36 pm EDT

Vodacom fraud and lying from vodacom via sms

Herewith i am sending through a complaint against Vodacom itself.
Sms's com through directly from Vodacom to my phone stating that my data bundle has run out :
3 sms's sent in one day (16th March) saying:

"Your data on [protected] has run out. Out of bundle rates apply. Buy 100MB data to use today at R10 by dialling *124#. Offer valid today until 23:59"

This is fraud for trying to get me to buy a data bundle as well as a ly as i still have 600MB left.

I wil take this to court and win this case if i ever get an sms like this again from vodacom. Then you will hear from my lawyer.

Regards

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12:26 pm EDT

Vodacom deal match request

Good Evening,

I contacted the customer care line for upgrades on the 02/03/2017 requesting deal match. I had come across a deal on a site called phone finder that was extreamly good. It was from mtn and it was a data deal.
I spoke to a guy named Nhlanhla who advised me that he will load the deal request for me and that it will take 48hrs or maybe abit longer as they are inundated with deal match request.
I was also advised that I would receieve communication that a deal match request has been made.

Two weeks down the line I have still bot received any communication. I contacted the upgrades department yesterday the 14th of March to query what was going on and was told to hold on as she was going to find out what had transpired. After a few minutes I was told that Nhlanhla would call me back soon. After 24 hrs I have not received this call nor have I received feedback regarding my deal match request.

It is extreamly disappointing that Vodacom has such unprofessional employees.

I am extreamly frustrated as I am a loyal customer. Attached is a screen shot of the advert at the time.
I honestly feel that Vodacom needs to honour the deal match request as I have been incontinenced.
I also have call recording of all the times that I contacted the upgrade department. I dont understand why a customer must beg for service.
Awaiting feedback ASAP.

Regards

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2:42 am EDT
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Vodacom service

Two issues:
We did our upgrades at Clearwater 4U shop in January 2017. I was told that I would have to wait a week for stock to arrive of the model phone I wanted. So a week later I phoned 4U and was told by someone, not my consultant, that the phone I wanted was discontinued. So I went in again, my guy wasn't there but I chose a different model, re-signed all the paper work, got my phone and left. Only the next day my consultant phoned and informed me that the model I wanted was discontinued and will I consider something else...

Then I receive my first invoice after the upgrade an see that I am still on the original package and the bolt on data was never removed. So after calling Vodacom and MANY calls from Vodacom to the 4U shop and conference calls between all of us 4U still haven't corrected it, they never call back even if they give there word to.

Some of the consultants are bad and the manager is useless. That place is not going to make it.

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2:30 am EDT
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Vodacom admin lock on account

Good day

I am myself am a vodacom customer, but my work mate just had the birthday from hell yesterday, when vodacom put a ''admin lock'' on her phone. When she phoned vodacom, they replied that there was a high volume of calls going through on her phone. Duh! Is her birthday! After about 10 calls to the call centre number 082 1946, she was informed that she must wait 24 hours for her service to be restored. 24 ###ing hours for a mistake vodacom made. How do they think it makes you feel when no friends or family can reach you on your birthday. But like usual it's only the little that gets ###. Will my work mate get this day back never. Vodacom will just shrug it shoulders and say: ### you loyal customer - we will take your money every month, but will be of no use to you otherwise! I do however hope vodacom plan to compensate her for this absolute ### up.

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Endrietta Els
, US
Feb 05, 2023 3:25 am EST

On Thursday 2 February 2023 it was my son's birthday. My daughter also ask to vote for her Frenchie that they had enter in some compilation. I send some sms e to vote. My husband's phone got lock by Vodacom with an Admin lock. His is working for himself and need his phone for clients. From Thursday we trying to resolve this Vodacom. Now the block is with the fraud department and 3 days later no one help us! He is leaving for work today for the next 3 weeks with no contact with us because of this! We did not received any feedback mail on how and why the phone was put on a Admin Block on the first place. Hy have been at Vodacom for over 30 years! Al my kid's phones and laptops are on my account at Vodacom that is paid every month. How is this client's service after 30 years? We have been calling for 3 days every 2 hours!

D
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Dionne12
, US
Feb 23, 2023 3:53 am EST

Hi Endrletta, I am currently experiencing the same problem. Has your husband retrieved his number?

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D
1:14 am EDT

Vodacom pathetic no care service - I pay - pay-pay

I have been a loyal customer to Vodacom for the past 10 years.
I pay my account on time with out default.
A few months back I received a huge bill for data -I queried this-Along while later after me pestering Vodacom they did me a once off favour and passed a credit. They did not pass enough credit leaving me with an out standing amount which I disputed resulting in me line being cut. I was now forced to pay .Till date Vodacom is unable to prove I over used data.
I received my bill for November that showed extra costs-I queried this and was told I hade subscribed to WASP services -This went on for 3 months.
Vodacom cannot prove I subscribed -yet I had to pay the account.
Having said all this I was advised by Vodacom to send a message to unsubscribe which I do every day-The latest is I also call *111# every day to check my data usage and air time to prevent being over charged .This service has been down for 2 days.
I f I do exceed my data or air time Vodacom will again charge me and I am forced to pay.
Please assist

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4:05 pm EDT
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Vodacom account name

I received my Vodacom November 2016 statement and my account name had changed. For 4 months I made calls and went to a Vodacom shop in Welkom to change it back to my name. Since now nothing has been made to correct my account name. I've got 6 contracts on my name. I was sent from one operator to another. Nobody seems to be capable to solve this problem. How can this problem be solved? I am really tired of being sent around and nobody to solve this problem. How is it possible that after almost 20 years as a customer my name changed suddenly to somebody else?

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3:05 pm EDT
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Vodacom pop-up messages and I don't want and my data depleted even though apps have been restricted and agency that lie

I am so Feb up of Vodacom they think they are the only services provides in South Africa. They never listen to what you say they always ready to defend themselves without even hearing out they customers. They provide stupid services which they never give back to they customers. Am so sick an tired of your services, when you ask for a complains department they never send you through. I have loaded my airtme over and over again yet it disappears like I never loaded. My data disappears and when I call back they tell me its cause I have restricted some apps on my phone. How many times are you suppose to restrict the apps then cause am sure you can't do it more then once?!. I have call vodacom more then once with the pop up message that show up about my airtme that has run out. It's fine when it show up once but every five min these pop message come through to my phone it's annoying and when I do reacher my phone I get popup advitisment about porn which nacked people show up my phone without my request, I honestly hate it someone stop this now. I got a confirmation message saying I have successfully brought 50mb data today but after few hours I don't have the data anymore. I called vodacom again they told me lies that it was not successful am questions is why the helldid I get the conformation message?! Am so tired of Vodacom as much as I have be loyal to Vodacom maybe it about time I change to other services provide. The angent just sit there and tell lies nothing to help with but lies after lie I don't even think they know what they doing. Thank you very much for nothing Vodacom bye.

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1:46 pm EDT
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Vodacom complaining about service I received from your vodacom store in hemingways mall in east london

Good Day,

I am lodging a complaint for the horrible service I received from a guy named Bryan from your Hemmingways mall store in East-London.

I am a vodacom client, and thats why I decided to go to the vodacom store specifically just to ask some advice regarding a Huawei phone I bought in Asia, I just wanted to know how to unlock the mobile network as my phone doesn't work with a vodacom sim card.

It was the worst service I have received from any vodacom consultant, I have ever dealth with. Bryan hardly looked at us while answering my questions and was more focused on his cellphone than anything'else. As soon as we walked into the shop you could see he did everything to avoid dealing with me but I walked straight towards him.

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3:58 pm EDT

Vodacom premature cancellation of cell phone - [protected]

Dear Sir

On the 6th of November 2016, I approach your Canal Walk Branch for a premature cancellation for the cellphone number. I received a quotation for premature cancellation and given reference number 1-[protected], the settlement figure I was given was an amount of R1104, 79. The reason why I approached your company for the premature cancellation was because on the 17th November 2016 I left South Africa to live in England and I wanted to pay everything and have no outstanding account when I left the country.

On that same day I paid an amount of R450, 00 towards my outstanding accounts and given a reference number IN0054T008085413.

On the 10th November 2016 I went to your Kenilworth Branch and paid the amount of the premature amount quotation namely the amount of R1104, 79. The reference number for this payment was IN0112T023129645. This settlement amount with the proof of payment was then fax by Zaahir Moosa to your Head Office advising them of the cancellation.

As far as I was concerned this account was cancelled.

However, I subsequently received new invoices on the 30th November 2016 for R257, 93, then on the 31st December 2016 an amount R274, 53, on the 31st January 2017 an amount of R285, 32 and finally on the 28th February 2017 an amount of R276, 35.

Upon receipt of these invoices I have written to your department advising them that this account has been cancelled and I've send them the proof of cancellation but I still have not received an acknowledgement that this account has been cancelled and closed. WHY NOT?

I do acknowledge there is a second cellphone number [protected] for which I must still settle according to my records it would be R568, 47. I need written confirmation that this is the final amount owing and once I paid it that this account is settled and closed as well.

I have attached documents of the above mentioned.

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12:09 pm EDT
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Vodacom samsung

This is now really becoming a major problem. I have never ever experienced such bad service. I took my phone in for Repair. At Vodacom Jeffreysbay Branch. Received sms from vodacom and replied to accept. Now I'm being told that this was not the sms sent to me? Screenshot of sms attached? As I do not have this phone anymore. Every time they phone me with a different story? I want my phone. The money as accepted in Quote was paid over via internet banking. I do believe that this is now becoming a scam. Is this the way customers is conned At Vodacom? Reply to sms and then the amount increases? I want my phone back repaired and I'm not going to wait another month. As per Jackie I was suppose to receive my phone last week Wednesday already? But like I said every day another story? Can you sort this out vodacom customer service or must I go to the media? Not that this will bother you much as you've been more in the media these days for bad service than anything else and now I can clearly see why?!
Im dealing with complaints, claims and customers on a daily basis and this is not the way to treat a customer.

Cell: [protected]
E-Fax: [protected]

Begin forwarded message:

From:
Date: 15 February 2017 at 16:06:44 SAST
To: "Tieneke.[protected]@vodadealers.co.za"
Subject: Proof of Payment on Job Nr:[protected]

________________________________________
From: [protected]@fnb.co.za [[protected]@fnb.co.za]
Sent: Wednesday, February 15, 2017 4:05 PM
To:
Subject: Payment Notification from - FNB GOLD_331MSXDD

Dear VODACOM REPAIRS

Please find attached a copy of your payment notification.

How to open your payment notification?

In order to open your payment notification you will need Adobe Reader installed on your computer.

If you don't have Adobe Reader installed on your computer, please refer to the Adobe Website to download.

Please do not reply as this was sent from an unattended mailbox.

Kind Regards,

Payment Notifications

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3:58 am EDT
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Vodacom lte usb dongle

About three weeks back I purchased a LTE USB Dongle from this store, it was a Friday morning. By Sunday the Rica had been done so I could not start using this service. I went online using the Vodacom apps and purchased a data package and go nothing for my purchase. I then went through my bank and purchase a second package and this worked. Once online with my LTE Dongle the speed really seems very slow so I did a speed test using the Vodacom site.
Download Speed - 1.2 MBPS
Upload Speed - 800 KBPS
This was the best speed that I could get out of all the test I did and I found it unacceptable for the service I purchased for my business.

So I contacted support using the email option so I would have writing proof of my dealing with them. They phoned me back and after having to purchase a further 1GB data as the previous data had been used up doing testing they sent me a mail. In this mail they told me as it was still within the 7 days of this purchase I should return the item to the store for a refund.

The following week I went to the store with all the emails in hand and the LTE dongle Sim card and proof of purchase. All they did was give me the run around telling me the dongle would need to be test by the technical department. I asked them the questing if the speed is ok at the technical department would they then expect me to relocate my office there where I could possibly get a reasonable speed?

The conversation went back and forth and it became very apparent they had no interest in sorting out my issue. At this point I had had enough and just walked out the store leaving everything with them. Now considering they had the printed email with my email address I later thought they might contact me using that but nothing.

I went back to the help desk via email explaining what had happened and so far all I am getting is the run around from them. Every time I send a reply asking them what is going on I get the reply it is still under investigation.

As this was just not good enough I posted on Hello Peter about this situation. I suppose i expected a bit much as I just got the normal copy and past reply on that as well.

As I am running a business I was forced to go out and purchase a product from an alternate company that supplies this service.

So I now suppose this complaint will also just get the normal copy and past reply and I can just take it as a given that I am out around R1000 for even expecting a business to actually provide a serves they were very willing to sell me in the first place.

All I can say this type of treatment of your customers is outright disgusting.

In our weekend newspaper we had a letter posted about the same situation from another one of your outlets.

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Update by TecGet
Mar 16, 2017 8:59 am EDT

It has now been 3 weeks since this product was purchased and all I get are we investigating it, someone will contact you well so far nothing at all has happened.

This is really just shocking that customers are treated in this manner and everyone involved in it feel ok with it.

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2:06 pm EDT
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Vodacom i-phone 6s s/n sdnpqndepgry [protected] - no signal...

Repair reference: [protected] - phone 13 months old.

Phone message: no service, no Wi-Fi or Vodacom signal.

Vodacom could not find the fault on the actual phone. Advised me to pay R6, 900 for a refurbished phone, which is not acceptable due to the nature of the problem.

I am on the 2 year Red advantage package, on which I am paying for the handset. How can I be expected to pay if I do not have the use of the handset, surely it must be insured for the balance of the 2 year contract.

The technical failure was not my fault. I also took the handset to Apple and they tested it and could find no fault either. No-one knows why it cannot receive a signal. Please assist, surely someone there in Vodacom must be able to correct this problem, if not...

Please send a full technical report of the technical failure of my phone as I then intend to contact the Consumer Ombudsman and Press, if I receive no assistance with this signal problem.

Kind regards
Raymond Berman [protected]

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6:05 am EDT
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Vodacom phone repair that's failing service provider

To whom it may concern

I hereby put a compalain about vodacom shop in Brooklyn mall, Pretoria.

I have brought in my phone on 21 January 2017 for screen repair as Its insured, and till today I have not yet received my phone back yet vodacom has deducted its monthly installments while my phone its in their possession for 7 weeks. And the so called manager cant even give me a valid reason why its not yet fixed.

I'm dessapointed and hereby request Vodacom to refund my last month deduction and bring back my phone. Clearly they do not value their customers all they care about is money.

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1:57 pm EST

Vodacom attempt at switching my 3 contracts to pay as you go (retentions)

Christo Kleingeld [protected]

Vodacom, please tell my why do I have to intensely struggle to get service from you? I have been attempting to switch my contract to Pay-as-you-Go since 15 February and have made 2 payments thus. I made payments according your quotations you send me. Several calls later (me to vodacom) and paying the outstanding amounts resulted in nothing. Even after your retentions department confirmed on 10/03/2017 that the number is now Pay as you Go and today (11/03/2017) I got a call from Vodacom that I am still owing you monies.

Can you please tell me what is going on and why has nothing I requested being done.

Christo Kleingeld

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12:57 am EST
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Vodacom signal rayton area

The signal service in the Rayton Cullinan area is utterly pathetic when there is rain or a wind blowing, i can't understand why because if you look at the redicuiolus amount of money we spend on airtime one will think your network service and signal will be top of the range but i guess i have it wrong because its beyond poor and im not the only one who has this problem.No one else has this problem with other network providers, but i guess no one will even look into the problem

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8:05 am EST

Vodacom billing department

I have posted twice on hello peter, without any call as promised with the generate support that is sent. Vodacom has messed up my accounts, and expect me to do everything to fix it. I cancelled my contract in december yet i'm still being billed for it, i upgraded my package to a lower plan, yet i'm still being billed for the old account. I been paying the amount i should be, and today vodacom ###en suspends my account. I have called and spoken to managers, no body will ###en help me or sort the problem out. I am going to my lawyers and there is going to be huge ###. Fraud on my account and suspending when i been paying. ###en bs.

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5:55 am EST

Vodacom vodacom customer care center

Good day,

I hereby would like to report exceptionally poor/unsatisfying service received from the subscriber collection department (Scd) on 7 march 2017 and floor supervisor, mr. Zolile ndunge.

I have been a client with vodacom since 1997 and am currently a vip: red client.

• important: i am sending the recorded calls referred to in this e-mail separately due to the size of these files.

The company my husband and i used to work for are in the process of being liquidated and we have not received salaries since 21 december 2016. We have two primary school children (13 and 11 years). We received a collective income of approximately r65k (Gross) each month and for the past two months had to depend on donations (Money, food parcels, etc.) to survive.

I have been in constant contact with vodacom trying my utmost best to not loose the six (6) contracts on my name; which includes my elderly mother of 73’s contract.

1. On 6 february 2017 at 8:25 (Seipati) (See attached recorded call) i initially made an arrangement with the scd to make a payment for the january 2017 outstanding amount by 17 february 2017 because the business rescue practitioners and ceo of the company indicated that we would have received our january 2017 outstanding salaries by then.

2. On 17 february 2017 it was evident that we would not receive our salaries. I then contacted the scd on 17 february 2017 (Spoke to dineo at 15:17 – see attahced recorded call) to make an alternative arrangement for the payment of the outstanding amount by 28 february 2017, again based on commitments made to us by employer.
A. A call the scd claims i have not made because on 24 february 2017 my services were suspended.

3. Then on 24 february 2017 at 09:09 i phoned scd again to get the services reinstated and first spoke to dimpo and thereafter dimpo referred the matter to a floor supervisor and with a lot of “begging” i managed to get the services reinstated (See attached recorded call).

4. On 27 february 2017 i phoned the cancellation department to request pre-mature cancellation quotations on all my contracts because the only other alternative i could come up with is to have all my contracts bought out by cell-c in order to ensure that vodacom receives the money owed to them and i keep all my contracts. I was then informed that because vodacom was busy with the monthly billing run, they can only give me these quotations on 4 march 2017.

5. On 28 february 2017 at 15:15 (Spoke to melusi and lenau {?} see attached recorded call) i phoned the scd again to inform them that the requested pre-mature cancellation quotations on all my contracts cannot be given to me by vodacom before 4 march 2017 and therefore need to make an alternative payment arrangement. The arrangement we came to was that because i have to wait until 4 march 2017 for these quotations, vodacom scd will wait until 8 march 2017, to give cell-c time to complete the buy-out process.

A. The call was then in the middle of the discussion directed back to the initial stage of making a call, where i had to re-enter my cellphone number again, and again explain the whole story. Tsepo then answered. Before i could even give my id number to tsepo, the call was all of a sudden directed to the electronic after service rating where i had to score the level of service received?!
B. Tsepo then (At least) phoned me back and we continued the call. Tsepo then placed me on hold to discuss the matter with the accounts department but before we could finalize the alternative payment arrangement, the call was again dropped! Tsepo did not phone me back, like he did the first time…

C. At 15:47 i phoned again and spoke to angie (See attached recorded call); whom transferred my call to the accounts department and then spoke to tebogo phaka from the scd. Tebogo then confirmed the following:

I. That the new payment arrangement for 8 march 2017 is accepted (Obviously on condition that vodacom cancellations department gives me the pre-mature cancellation quotations on 4 march 2107 to enable me to forward it to cell-c and conclude the buy-out process by 8 march 2017) and
Ii. That should the system automatically suspend my services before 8 march 2017, i can just phone the scd and they will reinstate it to ensure that i have continuous service on all my contracts.

6. I tried late afternoon of 6 march 2017 and early morning of 7 march 2017 to follow-up with the cancellations dept. When i can expect the quotations because i never received it on 4 march 2017 as agreed and note: the 4th of march 2017 was vodacom’s date that suited them, not a date i requested/forced on them!
A. On 7 march 2017 at the cancellations depart. I spoke to:
I. @ 7:42 lesego but their systems were off-line and she would have phoned me back once it was back on line – she never did.
Ii. @ 9:59 to nandipa but in the middle of the discussion the call was directed back to the automated voice selection at the beginning of a call!
Iii. Thereafter i spoke to a floor supervisor, zainab mahomed and she assured me that i will have the quotations before the end of the day (7 march 2017) and she took my cellphone number and landline number. I also send her an e-mail on 7 march 2017 (See attached) but she has not responded to date.

7. On 7 march 2017 at approximately 14:15 the services on all my contracts were suspended! Totally unacceptable to say the least!

8. On 7 march 2017 i then phoned the scd at 14:24 (See attached recorded call), spoke to clive; then to therucian and then to pearl and then to kagiso and then to martin and then to customer care and then to penzwalo then eventually (At 15:22 an hour later!) after throwing a major tantrum i got transferred to the floor supervisor, zolile ndunge.

A. Who in short told me that if he has to listen to me, the trend he is picking up is that i will just again phone on the 8th of march 2017 “just to extend the payment arrangement again” because that is what i have been doing since 6 february 2017. As if he knows me personally and knows how i conduct myself and what my behaviour is?! Regardless of how i tried to respect vodacom and the contracts i have with you and that i tried my utmost best to not loose my contracts (Again, 20 years and a vip red client! It stands for absolutely nothing in vodacom – nothing at all).
B. He did not want to negotiate nor was he even remotely sympathetic or empathetic. Nowhere in his call did he put me as the vip red client first or tried to understand and assist me. Even after i made an offer to pay r4000 (That was the only funds available to me at that stage) towards the outstanding amount until vodacom can give me the pre-mature cancellation quotations and cell-c can conclude the buy-out.
C. He was blatantly rude! I received better service from sub-ordinates than from him!

9. On 9 march 2017 the following telephone calls were made to 0821946 (See attached recorded call) – which is apparently the subscriber collections departments’ direct number?:
A. At 10:42 – a front desk agent answered the call and informed me i was at the wrong department. She transferred me to scd.
B. At 10:43 – another front desk agent answered and again they attempted to transfer me to scd.
C. At 10:45 – another front desk agent answered and again they attempted to transfer me to scd.
D. At 10:46 – lerato answered my call and could not assist me with the offer i made to vodacom and i requested to speak to a floor supervisor.
E. Phillip mashubuka (Floor supervisor) then answered the call and the following transpired:
I. I explained my whole situation to him again
Ii. Offered to pay r8000 immediately (More than 50% of the outstanding amount)
Iii. Enquired that if i pay the r8000 today (9 march 2017) will vodacam please re-instate my services
Iv. I was refused because vodacom wants a payment of r10 000 before they are willing to re-instate my services.
V. My questions are:
1. In the most difficult financial time my family ever had to face, i am fighting myself into a standstill to survive, i’ve managed to get r8000 together to pay vodacom a portion of the outstanding amount; which vodacom has been waiting for more than sixty days for
2. What this imply, is that vodacom now gets the full amount settled for the 60 days account and a portion of the amount outstanding for 30 days
3. Vodacom then has to wait another 22 days until the end of march 2017 and the remaining amount outstanding for 30 days will be paid in full and most probably the current account amount as well (But i need to first see what the nett amounts are going to be that my husband and i are going to receive because we both started new jobs and it will be the first salaries we are to receive at these respective companies)
4. I have been a loyal, good paying client of vodacom for twenty years. Unfortunately we find ourselves in a dire situation (Not of our own doing) but is respectfully requesting vodacom to understand and provide assistance. Nowhere have i ever indicated that i cannot pay the outstanding amount nor that i am not willing to pay the outstanding amount. Every single time i have phoned, i did it because i need to retain my contracts with vodacom. Why in the world will i pay r8000 now and not the rest? A sane and reasonable person would then (Under these circumstances) rather use the r8000 for something else and not pay at all. I will not pay r8000 and leave the rest.
Vi. Phillip mashubuka further refused to assist and i requested a more senior person to talk to. He indicated at 10:57 that robin liesgang will contact me regarding the offer i have made and my request to vodacom. Phillip mashubuka confirmed that the call will be made within one hour.
Vii. It is now 12:57 and i have not received any telephone calls from anyone at vodacom! Two hours later!

My services to all my contracts are still suspended. I still do not have the pre-mature cancellation quotations. I am now since yesterday, paying (Because i am billed) for services on contracts i do not have! And please, to say that i have access to the services on my contracts is not correct because i can only receive incoming calls and i am not paying for only incoming calls!

• what are you, as senior management going to do about this?

Am i supposed to sit without service because of a delay caused on vodacom’s side and i am referring to the outstanding pre-mature cancellation quotations here? I have explained to vodacom (On 8 march 2017 – see attached recorded call) that i have already been in contact with cell-c and that they are aware of the account not being paid up to date. They (Other than vodacom) are prepared to assist me but cannot do anything without these quotations. I have asked for the quotations to be done excluding the arrears amount but that can apparently also not be done? And please, customer care or cancellations or subscriber collections, i do not care which department it is, it stays vodacom that gives the worst service i have ever received!

I am going to report this to hello peter and to whomever else i can and trust me, i will. I will not rest until i have exhausted all my avenues available to me!

I do not expect any feedback on this matter but at least i got to proove that i am an honourable person, who understands contractual commitments made and is not a crook that is trying to take vodacom’s money.

I am deeply upset and saddened that this is how i was treated as a vip red client; with the expectionally good track record i have with vodacom.

I will never recommend vodacom to anyone i know or talk positively about vodacom ever again. Never!

Regards,
Elri vos
Yet another very unsatisfied client

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Vodacom pathetic service on an upgrade request

Around the 15th February I called Vodacom enquiring about an upgrade, what was available and a package that is affordable to me. I was given all options and because I needed to verify a number for one of my accounts which I needed to cancel we agreed that she will call me the next morning. The next day we had a conversation and agreed on an upgrade which phone (Samsung S7 Edge), which package, all the terms and we even agreed on which number I was cancelling from my numerous contracts with Vodacom. I was promised delivery within 3 or 4 working days. 3 weeks later there was no delivery so on the 2/03/17 I called and spoke to Yvonne who informed me that there was no upgrade for me on the system. It shows an order that was cancelled. I then requested to speak to a line manager who informed me the same. In short I had to start the entire process afresh, infact even the number I requested cancelled was not cancelled. I continued with the upgrade process and yesterday 08/03/17 the phone was delivered. Since I was out of office the nominated person signed for the package. This morning 09/03/17 after opening the box I realised I have received an iPhone and not an Samsung. I called Vodacom again to report this and was assisted by the most uncaring gentlemen named Igless who did not care whatsoever that I have been inconvenienced by this mistake. Who offered no apology for the mistake and the fact that I have to wait for more days till my actual order is sorted was the least of his concerns.
I am extremely annoyed by the service and find that Vodacom is disrespectful to their customers and have no TCF (treating customers fairly) or ability to. You will surely lose me as a customer and look for a provider that respects me

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Vodacom debit order coming off my account

Debit order coming off my account, which then I paid the balance as I had received and sms stating they will not debit my account. I want all that money returned immediately with my bank charges that I have in cured. See below sms. Vodacom :) Life is hectic so just a reminder that R6329.37 is due today as per your arrangement. Please ensure that funds are available if arranged via debit order.Dear Vodacom Customer, your debit has been removed due to multiple unsuccessful payments. Please call Vodacom on 082111 to set up a new debit order this was sent on Tuesday 7/03/2017.

So pay immediately back into my account with charges.

Call me immediately, and email the confirmation of payment.
Ursula

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

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Phone numbers

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