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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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D
3:58 am EDT

Vodacom applying for a contract

on the 6th of august i phoned and applied for a contract online and i was told to submit paper work to Sameera Chetty which i duly did.On the 7th she asked for the documents again which i sent through.on the 8th she didnt want a certified copy of my id as she wanted a normal copy.On the 10th, 11th and 12th i follow up for feedback with no answers, she replied on the 13th saying i must phone in and speak to Amelia, so i phoned in and spoke to amelia and amelia never had a clue as to what was going on, but she will get sameers to call me in 5 minutes.of course i never received the phone call back and i again had to phone in the next day, to which sameera told me she handed it off to an agent who will call me.I then spoke to christopher who said he is waiting for feedback.Keep in mind this has taken more than a week now.Only to get told later in the day its declined.

I think for being messed around so much, vodacom could do something and get this approved for me the contract in question is only a top up contract of 250.00 per month

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3:54 pm EDT

Vodacom airtime

I had taken out a contract and I was told that I will be receiving 200 airtime monthly however I have only received this for about 2 months and afterwords I am receiving 152 airtime which is not on because I am paying a certain amount to my contract in order to receive the correct airtime however this is not happening. I was told that a certain amount will be deducted for the contract but after a while you guys have been taking out more for the contract. This is not on... What pathetic services from VODACOM

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3:27 pm EDT

Vodacom 2 missing payments and need to be refunded

On the 2/08/2018 I went to the Canal Vodacom branch to pay my cellphone account. I was referred to the express till and Informed the consultant that I would like to make a payment of R3200. I swiped the card it reflected approved on the machine and I received the sms of the transaction. The consultant then informed me that the payment didn't go through due to a system error. I told her that it went through and showed her the sms. She said their is nothing she can do because they didn't get the funds and told me it will be refunded immediately. I then swiped my card again and the same situation repeated. I became extremely frustrated with her and she went to speak to the a team leader which was useless and didn't even bother to get up and assist. I then phoned the company that administers the card and he confirmed that the payment went through to Vodacom. I gave the phone to her so that she can talk to him.

She then thereafter called the floor manager by the name of Nigel Woodman. He told me it often happens and he can guarantee me the payment will reverse within an hour. I informed him I wanted a letter stating what happened as I am not convinced. He then went to fetch a manual card machine that that transaction when through the terminal and the system.

The two payments never reversed I then contacted Nigel and informed him and he asked me the statements were the payments are reflecting etc which I send to him. He phoned me back to say its not reflecting on my account and there is nothing he can do. He didn't even bother to investigate further than my account or even phn the finance department to check if its reflecting on an exception report. I am out of pocket with R6400 and if this matter is not resolved I will escalate the matter the ICASA for resolution.

My contacnr is [protected]

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12:14 pm EDT

Vodacom vodacom upgrade lead time

My vodacom contract has been aprooved for upgrade. However the contract is on my mothers name, I pay the contract and I am in possession of the cellphone. When vodacom called my mother for authorisation, she approved however didnt know the address where I am currently staying because I moved in april this year. She asked vodacom to phone her back. We have since tried to call back ourselves, but vodacom says they work down a list they will call her again, we dont have to call. This is 4 days later, really poor service! Especially after us trying to make contact from our side numerous times. Mrs C Harrison. [protected]

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9:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom pathetic aftersales, billing and repair service

I am forced to formally complain about the contract I recently opened with Vodacom at Cellucity, N1 city branch.
In the beginning of July 2018 i took a Sony Xperia L1 phone with a R60 airtime plan for my husband.

The first experience started when the device was out of stock and will have to wait for the phone, this was okay at first as we are understanding customers. We then had to contact the store to find out what's happening as we already waited a week with no update or feedback. They said we will be contacted as soon as the phone arrived from the Blue Route branch. Eventually about 2 weeks after being approved, we then received confirmation that we can collect the phone. We paid for the connection and the once off payment when we collected the phone.

A week later the phone started acting up and we realised that this happened after the software update as the phone was unable to use the media applications. We were within the 7 day warranty and was advised this is due to software and to be sent to the repair centre.  We were given a timescale of 7 working days. We waited a little over 2 weeks, to find out that the shop was too incompetent to, have communication and feedback to me as the paying customer and to just get this issue resolved.
Eventually they gave a brand new device as they said this  shouldn't happen again. We stated that the issue isn't hardware so if this phone needs an update it might happen again.

By this time we were careful and did the update on the phone again as the phone automatically updates on WiFi as normal as any other device that requires software update. The same thing happened yet again. By this time the first payment went out for the phone and contract.
We only had the device for less than 2 weeks and paid for a month including an additional once off fee that was already charged at the collection of the phone.
On 7th August 2018, we spoke to the manager in Cellucity, Sam. She referred us directly to the Vodacom repair store(Canal Walk) manager, Aneesa. We explained ourself again and was told by Aneesa that she will have to escalate this as we were very clear that we don't want the same device as its been giving us problems since we got the phone.

Today we called Vodacom Repair Centre in Canal walk to get feedback and was told that they will have to give us the same phone again because its not hardware related!
I am paying for something i am not able to use due to software issues which is beyond my control and frankly not my problem .

I am a paying customer and i shouldn't be going through any of this nonsense bull crap at all! You are my network provider and if there's any manufacturing issues it shouldn't affect me as the customer. I dont want that phone because the software is the same problem doesnt matter how many Sony L1 phones you give.. its been giving the same bloody problem and it seems like no one gets that!

I want to be compensated for everything i paid including me having to call in and ask for feedback when you should make contact with me. I also want compensation for my petrol that i have to use getting to these places for help which is inconvenient to me and i haven't received an apology for this [censored] experience. I want a different phone as i was promised i will have that option when the team from Joburg provides the credit for an alternative option.

Vodacom the best network is not showing the best service right now and i am very very very disappointed and utterly disgusted in the long winded process because i have to pay and im literally being said the same thing everytime... Wait 7 days. Send to repairs. Use a new like for like phone. Check it. Same [censored] happens then again wait and send to repairs. When will this ever stop?

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3:31 am EDT

Vodacom unlawful chatback silver billing

I have been billed for a Basebone Chatback Silver subscription when i never requested it. I do not know what chatback silver is and don't have such an app or games on my phone. This is fraudulent and illegal. There have been many complaints about Basebone and Vodacom should not support fraudulent companies or activity. I want a full refund dating back to June 2018.

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Charmaine Mali
, US
Sep 20, 2018 2:11 am EDT

I have been billed for a Basebone Chatback Silver subscription which i never requested it. I don't have such an app or games on my phone. There have been many complaints about Basebone on hellopeter and it looks like Vodacom does not care, Vodacom should not support fraudulent companies, apps or activity. I want a full refund I did not subscribe to this.

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M
8:47 am EDT

Vodacom ridiculous billing

Good afternoon

I am writing this email with the hope that you will take the time to read it and respond to it. My mother, Yvonne Bester have had numerous problems with Vodacom and still no word or assistance from you. She has taken the time to document every correspondence and encounter with your company:

1. 3/10/2017. I called at your Eastgate Vodacom shop and spoke to Thabang.
I lodged a complaint in regard to the high account. It was far in excess of the normal charges.
I requested that all extras on [protected] be cancelled, to change it to "pay as you go". I requested that all "toggles" be removed from the account as it has never been used.
2. On the 1ST November 2017 the numbers [protected] (R 109.00) and [protected] (R109.00) still had not been cancelled. On [protected] (R464.03) Smart L Subscription you were requested to "Down Grade"
3. On the 3rd November 2017 I went to Vodsashop Eastgate and again requested that the numbers [protected] (R 109.00) and [protected] (R109.00) be cancelled.
4. On the 3rd December 2017 the numbers [protected] (R 109.00) and [protected] (R109.00) still had not been cancelled.
5. On the 1st January 2018 [protected] WJA Bester was still not cancelled. 2 GB MBB 24 months Top up on [protected]
6. On the 1st February 2018 you were again asked to cancel [protected] . I was at Vodacom East Point and paid your account.
7. On the 1st May 2018 [protected] was on Smart Top up X S + R157.39
8. On the 12th May 2018 I received 8 texts message on my above phone in 30 minutes. I went to East Point Vodacom shop and requested urgent assistance. Nobody at your shop bothered to look at my phone to establish what the cause was of the data drain. I was told to phone. I spoke to Petunia, who advised me that she would phone me back. This was not done. Cancellation toggle PLEASE --- Lita Data dispute [protected] Refence No. [protected]
9. On the 13th May 2018 I received a text message that outstanding balance now R 18 000.00.
10. On the 14th May 2018 at your Data department, Yolanda and Travis undertook to look into it. 0821946.
11. On the 1st June 2018 a dispute was lodged again with Puletso.
12. On the 7th June 2018 I received a discount letter from you for R 10 605.07.
13. On the 7th June 2018 I received a letter from Vodacom: "We will credit your Vodacom account with R10 605.07 Charge H 9-988 FS R 13454.76. Discount awarded R 10605.07 including VAT. " I also received the following message " Please check to ensure that there is no unsent e mails in your out box as SAMTP protocol usage in May 2018 Kind regards Claude"
14. Since the beginning of June 2018 my phone was blocked! I could not phone nor send text messages or e mail dispute data and air time bought.
15. I have now remember that aouth the same time as my Vodacom problems started, I had to call in my IT consultant to help with emails not downloading. He discovered that there was an email with lots of pictures that blocked the inbox. Once he removerd this email, my ADSL line was open and redy for use.
- My question is now - In all this time I phoned in and went to Vodacom shops did ANYBODY bother to look into why the problem was there? Why didn't anybody help a pensioner with little or no knowledge of "data usage" and "airtime" or even how a phone works? I keep on getting the same answer = "Please phone customer service".

Can you please see to it that my mom gets the proper assistance and help she needs and UNBLOCK her phone PLEASE! She has a very successful guesthouse that she runs and cant do her work properly without mobile access.

Will appreciate your speedy reply and assistance

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3:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom query on vodacom account i28695505

Refer to my previous email send 14/06/2018 on which I have till today not received any feedback or confirmation.

I made payment to wrong Vodacom account and discussed it by phone with Nomsa. She said I need to sent an email to [protected]@vodacom.co.za and this were send but still no response. Somebody did phone me to upgrade on that account but they couldn't help with my problem.

Please have somebody phone me urgently on [protected]

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12:22 am EDT

Vodacom franscois du preeez

Good day, where do I begin I have been a customer for over 20 years with vodacom and is committed to you're service and light you guys shine out towards the public and in general a well maintained company. Let me start on the 2nd of august 2018 I received and sms that my data on my line [protected] was depleted, and is impossible I only use my phone during the day on whatts app between my workers I contacted you guys and spoke to one of you're colleges regards this and they credit my account with 5gb and I was very happy with the result, about an hour later I received the same message saying I have depleted my account-once again there is no way, the same instance one of my other numbers [protected] told me the have only used there phone on whatts app have lost 500mb. Never the less I phoned again and it where escalated to data department which was fine because I needed where the problem occurs, some time later I received an sms my account was accredited again with 5 gb and I was very happy, about 2 hours later I received the same sms, I phoned again and explained the gentleman said he would credit my account if he can with 5gb, some time later I received an sms it "will be credited for 7 days" which I never received. My problem is we need to sort the problem not the symptom.

Okay out of data on my main line I started using my vodacom wifi router which I never use because previous times according to vodacom we run out of data and end up paying a fortune even if we have an overspend in place and if you phone then all of a sudden there is no overspend in place, come on who would be such an fool to let the happen if you read of it all over facebook etc. I am so furious at this stage I run an security business and need to be in contact with my technicians all day, most of the time im in my office using the wifi, monday the 6 aug 2018 I was on my way to jhb for business and please remember without data according you guys I used my wifi gadget which one again I hardly use, I look at the screen and saw it where on 6gb in a question of 30 min then I realized something is wrong I pulled of the road and open my app on my phone and saw the account where on R 23500 almost got an hard attack, last year the most recent we also went threw the same and also an overspend in place I also had to pay extra after a lot of complaints etc. My plea is to you I will be taking this further if I don't get any positive results that is not my fault even after once again putting a overspend in place for the how many times, and the best is when I phone and complained on the 6th aug 2018 the lady told me she can can see there is an overspend in place and can't answer me why it went over to so much?. According to the last gentleman it would be escalated higher please can we act asap towards this thx so much God bless

Franscois du preez
[protected]

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Update by Franscois Faffa Du Preez
Aug 10, 2018 12:24 am EDT

Pleas sort this out urgently

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4:01 pm EDT

Vodacom flight centre voucher

Good day

I have purchased a deal last year November/December that included a Flight centre ticket worth R5000(S8 Samsung), I was told I was going to receive a link/code that I need to redeem at any flight centre branch. However none of this transpired up to date.

I have been to Vodacom Canal Walk branch, where I purchased the deal, and they took my number regarding this matter, nothing happens to date.

I would like to know who do I as the customer go about receiving my voucher/link.

Kind Regards
Shihaam
E: [protected]@outlook.com

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12:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom reversal/ cancellation of upgrade

On 19 July 2018 I received a called from Vodacom Online offering me an upgrade on my cellphone number [protected] (top up of R365 for cost of R275 no handset included). After listening to what the sales agent offered me I accepted the upgrade package. The sales agent concluded the sale my reading the terms & conditions which clearly stated I may cancel the upgrade within 7 days. On the 25th July 2018 I called Vodacom Online to cancel the upgrade as I was offered a better deal at a Chatz Cellular store. The agent then informed me that she would send the request for cancellation and somebody would also call me back. Vodacom Online does not provide any reference numbers when I asked for 1. On the 30 July I was held up at gun point and my handset was taken, I called 082111 to block my sim and blacklist my handset (case no. 365/7/2018. Langa Police station contact details 0216958000).

On the same day I visited Chatz Cellular Ottery to process a sim swop. On the 31st July I went back to the store to check if I was able to do my upgrade for a new handset deal the sales consultant advised me that an upgrade was only ready processed and I was only able to upgrade in 2020 again. I logged a call to 08211 and the service agent advised me that no cancellation request was processed.
She however logged the call and provided me with a reference number 1-34204208189587 @ 16:20. On the 1st August 2018 I called Vodacom Online again and spoke to another lady that advised me the cancellation has been processed and it will take up to 7 days to reverse. I this point I was not happy as I was not informed about this cancellation window period as the initial call only stipulated I may cancel within 7 days. One of the Team leaders form Vodacom online informed that he would look into the matter for me and check if the cancellation can processed sooner than the 7 days. On the 2nd August the team leader called me after 9.00am that morning and said that the cancellation cannot be terminated immediately and I would have to wait for the 7 days. On Monday 6th August the sale consultant that called me the very 1st time advised me that the upgrade was reversed and I could go in store to do my upgrade. I called Chatz Cellular Ottery after this call and the sales consultant advised me that a not was left on the system to cancel but they are waiting on the handset to be returned. If you look at the top of this message the upgrade offer was not for another handset but only more airtime at a discounted price. Today 8th August I was at Chatz Cellular Ottery and the store managed advised me that they cannot do the upgrade due to the note left on the system.

I need this upgrade to be reversed asap as I need a new handset and I want to process my upgrade @ Chatz Cellular Ottery as the service this store offers me and my family is world class.

If someone is able to please contact me via my mobile [protected] or via email: [protected]@gmail.com with a resolution to my issue.

I do not want to cancel my contracts with Vodacom as I have been a customer of them for about 10 years and the services they offer is always great and I never ever have issues with this service provider. It seems that the 3rd party however has dropped the ball here is not creating a very good impression on me for future business with Vodacom.

Regards
[censored]hmie Solomon

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9:05 am EDT

Vodacom airtime

i bought airtime for my cell phone number with Vodacom but i made a mistake with 2 digits.

Vodacom customer care says that they cannot help me. FNB bank also says that they cannot assist to reverse the payment.
the number is on voicemail so i asked Vodacom if it is active and they told me it is a contract number which i believe they can deduct from and send airtime to my cell since its their number as well.

please assist

Thobile simelane

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2:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom misled by vodacom

I was called by Vodacom to upgrade my data contract and was promised 3gb data and a router for R99. When I received the router, I called Vodacom and was then told it's only 1gb. I cancelled the contract ([protected]) immediately (as it was still within the 14 days in which I can cancel) and Vodacom collected the router. Ever since then I am billed the R99 and its get deducted from my account by debit order. I phone Vodacom every months to complain, with no response. I thus have no other choice as to complain on each and every social platform until I do get a reaction from Vodacom. I thus have no other choice as to complain on each and every social platform until I do get a reaction from Vodacom. I also cancelled the upgrade on my cellphone [protected] and asked it to be month to month, which also did not happened.

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10:53 am EDT
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Vodacom loss of airtime carried forward for only 30 days.

1) Date of incident - ongoing
[protected]

3) Description - Expiry of airtime. When airtime is carried over from month1 to
month 2, the new airtime allocation is used first and thereafter the airtime carried over from the previous month. The airtime carried over from month 1 is lost in month 3. By using the the new allocation first en the carried over airtime next, thus ensuring that carried over airtime expires. This is a unfair business practice.

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9:17 am EDT

Vodacom loss of data and lack of customer support

This past Wednesday I experienced a rapid loss of data-around 8-900MB to be exact. I have used vodacom for over a year, on the same phone, with the same settings. Tech isn't my strong suit, so I don't make any changes or unknown subscriptions/downloads.

Typically, it takes me one month to use 1GB of data. I had recharged between the Sunday-Tuesday before this past Wednesday, August 1, so I wasn't even close to using up my data. All of a sudden, I get rapid fire texts notifying me of my data amount dropping below 600MB, 250MB, and then all of a sudden to 0MB. I did a quick 100MB advance to try and figure out what was wrong but that was used up in minutes. I stopped in to purchase 1GB, and again, within 20 minutes it was gone. I called 082-135 and the gentleman I spoke with told me that he would open a case for me (A2-B0GS-MXP14A), and I would be refunded 1GB only if the issue was on Vodacom's side. Within 2 hours, I received a full refund. I was not notified in any way as to what the issue was, but I assumed it had been a Vodacom issue and had been resolved since I was fully refunded, again only if they found an issue with Vodacom service. Thursday passes by as normal. I was on wifi for the majority of the day, but the entire evening I was using data and had no problems.

On Friday I was at home on wifi all day, but when I switched to data for only 5-10 minutes when I receive a notification that I am under 600MB. I immediately switch back to wifi, call the same customer service number, and speak to a different woman who verifies all of the information I told her. She then reports that their system is reading my phone is using 4G, but I was looking at my settings and it read 3G. She advised I go to a shop in person, so I visited the Fish Hoek location the next morning. I left my data on airplane mode until I entered the shop. I showed one of the staff members who checked out all of my settings, subscriptions etc. While he was holding my phone he received the notifications that my data dropped below 250MB and then below 58MB within 2 minutes of each other. He verified that all of my settings were completely fine. He said he would speak with a technician and call me back later. Before I left, I asked him if I would be able to receive a refund, and this gentleman assured me multiple times that yes, I would be reimbursed.

I never heard back from him for the rest of the day, so I went to the Constantia location the next day-Sunday. At this point, I was entirely out of data. There, I showed my phone to two gentlemen who did an even more extensive evaluation of my iPhone. They advised that I call 082-135 one more time in order to have my 1GB reimbursed once more. I called the help line but the message machine said it was out of order, so I waited until Monday to call again. There, I spoke with yet different employee who heard my story, checked with her supervisor, and reported back that they can't keep reimbursing me. At this point, I am shocked because I had already been reimbursed for this same issue and three different employees at two different Vodacom locations also verified I needed to be reimbursed. I am passed to this woman's manager, who proceeds to tell me that my original reimbursement was out of 'Good Will', according to their system it is my phone that is using up all the data, and that they are unable to refund my 1GB again.

I asked this gentleman multiple times then in what instance of missing data would qualify a customer for reimbursement, because apparently my case didn't qualify. He never gave me an answer, and only told me that they will not be reimbursing my data. I reported to him that Multiple Vodacom employees, including one that I spoke with on this very line, had informed me that I should be reimbursed and that I needed to call this number to do so. He completely refused, only offering that I call back the next day and talk to his manager.

I have to report that this was completely unacceptable customer service from start to finish. I spoke with three different representatives and one supervisor on the 082-135 help line and three different Vodacom employees at two separate locations, and not one person knew what was happening with my data. Additionally, the supervisor was the only person who refused to refund my missing data. While I completely understand that I would have lost the data at my own expense if the glitch was from my phone and not the service-this was not communicated to me. I only found out I was reimbursed because the original service provider I had called decided to simply give me 1GB instead of following through on the investigation as promised. I am completely appalled at the unprofessional behavior of this gentleman who decided it would be easier to give me data than to solve a new problem because, as it were, I am now being asked to pay for the same issue that I started with. I am also extraordinarily frustrated with the lack of communication and/or training between Vodacom employees, as I was told a plethora of information, none of which was apparently correct.

As the paying customer, I find this lack of communication and 'paying off' using data, for lack of a better term, completely reprehensible. My problem was ignored, I was told multiple times I would be reimbursed while yet not a single employee was able to determine the issue with my phone (I bought yet another 500MB today and once agani lost it within 20 minutes), and then when I ask for my 1GB refund, I am told that I was only given 1GB of data in the first place because someone decided not to do there job.

I regret that I do not have specific names, because I am sure not all Vodacom employees exhibit this level of incompetence. I used Vodacom for 8 months in 2017, was out of the country for 6, and resumed serviced mid-April of this year. I used the same phone with the same settings without any issues, so I am saddened and frustrated that I was treated so carelessly by the employees on the 082-135 help line. I will not fault the employees in the Fish Hoek and Constantia stores, as they were extremely polite, friendly, and helpful although unable to resolve my issue. However, they apparently were misinformed on reimbursement policies, and I find it unacceptable that the payer customer was misinformed from a variety of sources.

Thank you for your time and patience in listening to my inquiry. However, I expected much more from Vodacom customer service, and I regret to say that if I cannot reach a compromising solution with Vodacom, I will have to take my business to a more reliable service provider.

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7:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom taking my data

I buy a lot of data monthly, sometimes over R1000.00. I normally buy R149.00 (G)

The past days I bought R29.00 data and within in a half an hour it run out.

I do not have any apps open.

I registered with the Vodacom app, but once I log in there is always a not "the service is not available, please try again later".

You cannot get hold of any consultant.

I feel to complain at "hello Peter" and change my prepaid to Telkom .

I am so unhappy.

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5:22 am EDT

Vodacom vodacom east rand rewards co

I am complaining about the services received from Vodacom Shop Marian Seloane, I requested a complaints line, contact number and email address she refuses to give me this information, does not respond to my emails, has a bad tone, screems at me. this shop sold me and my family our celphone and internet devices.

I have logged a complaint with the Rewardsco company a router was sold under false pretences to my father, I get no feedback there

I have lodged another complaint with Rewardsco company a router was sold to my mother she gets billed for this every month, she has received NO device.

on top of this - you as VODACOM gave our details to this company. I did not give permission for any marketing to be done on any account. I will like to see the marketing consent. ASAP

I think we will settle these issues in court then. ans I insist on a call back from the Store manager to apologise for the way that she has treated me.

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5:16 am EDT

Vodacom vodacom fibre

I signed up for fibre 20/2. Vodacom did not deliver what was promisee. After lodging a complaint I waited 2 weeks when I received no feedback I cancelled. This was on 26 April. Since then Vodacom has one story after another and till today they are holding the line hostage. Preventing me from getting another provider. Vodacom has no regard for their customers. My ref SR [protected]

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8:51 am EDT

Vodacom upgrade advertising and product delivery

On the 19th July i called through to your online sales department for an upgrade. I saw in the magazine that I could get a iPhone 8plus with a rechargeable pad and 10gig free data.

I confirmed via sms that I was happy with the order.

I called through on the 27 th July to follow up on the order and was told it is with dispatch in the warehouse. I informed the guy that my new contract is supposed to start on 1 August yet no sign of the new device. Can he give me more information as to whether I will receive it on time. it is at the warehouse he informed me.

I called 3 august to find out what was going on. The lady told me she was going to call the warehouse to find out what was going on. She came back to me after waiting for a while, only to be informed that the rechargable pad will NOT be sent as there is no stock and that I should go into the nearest store to redo my upgrade.

1 - False advertising that you sold me a product that was never available. I will find out which organisation to report this to. I signed up for a specific order and was then told to cancel it and see what else is new in August.
2- I was never informed of this, instead I had to follow up
3- I informed her to get someone to contact me with an explanation to why my upgrade is not happening - I am still waiting.
4- I did the online ordering as it is easier for me than going into a store and be ignored for 30 minutes standing around and then still pay R150 for the terrible service.
5- No one bothered to inform me of the process and what was happening. It was expected that I would follow up, yet when you want money and to irritate your customers with new contracts and upgrades you call and want money.

This kind of behaviour is not acceptable and I expect to know what the problem is with my upgrade that I ordered and not cancel it for your convenience as you dont have stock.

Regards
Alison Fabe

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5:56 am EDT
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Vodacom fibre installation service request sr180725-899478

I have had the misfortune of signing up with Vodacom Fibre Installation Service request SR180725-899478.

It has taken them over a month and still no installation.

What's more disappointing is their staff and their incompetence to provide even a simple date as to when I can expect installation.

Surika...JD... Theo Stander. ... these guys do not know how to do their jobs!

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

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Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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