Vodacom / a upgrade gone wrong number in question [protected]

Good day

To say I'm frustrated is a understatement...I recently upgraded to a tablet Alcatel-10+ windows tablet instead they send me a freaken phone??? Now I don't understand the lady/consultant said to me we have to reverse the upgrade and it could take up to 3 days?? I submitted the 13 Nov 2016 and I only got the package which was not right today...The level of service I have recieved is nothing short of disgraceful?????

Now I am on the verge of just sending mails...Cancelling contracts and taking it further as I needed the tablet for work...I do not accept the fact that I must re go through the whole system again because of someone else's incompetence???? I suggest I receive answers as soon as possible as I will start to broaden my horizons to the people I search to talk about the level of service one could expect from Vodacom...

Please assist me

Kind regards D.Clark

I prefer correspondence via mail as I'm working...Thanks

Nov 22, 2016

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