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Vodacom10gb scam

Good day,

On the 01/11/2016 i've upgraded with vodacom with the promise of 10gb free once off data and 1gb free data per month. I've called vodacom more than 20 several times to inform them that im still waiting for my data. I've been charged on my bill for free 10gb data, which up until today I haven’t received!! When I call vodacom for assistance im just told that my problem has been escalated to the back office. A few hours after the calls I receive a sms to say that the problem has been resolved and that the query has been closed without any response or service from vodacom.

I call to the vodacom call center takes between 30min to 60min to get a response!

Is this the way you treat a client for almost 10years!!! Shame on you vodacom!!! How is it not possible not to resolve the problem for more than 2 months.

Account number: i2142120

Reference numbers:
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Jo
Jan 16, 2017

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