Vodacom
reviews and complaints

Yesturday was the 1st an was recharged with R200 airtime an this morning I had just over 800mb. I never made any calls from my phone.. Got no notifications that I was running low on data which I usually get.. an to my surprise when u need the phone the most.. everything had depleted from my phone. I have no background apps running, no updates nothing... where Is my data going to?

I have received two statements for the same month that are unbelievably high. This does not make sense to me.

In fact August isn't the first month this happened but now I need answers because the amounts are ridiculous. I definitely feel there is something wrong with Vodacom's billing and I'm not willing to deal with it anymore.

Why are you providing two statements for the same month? More so the amounts charged are unbelievably high and when I call for explanations around what's going on no one can address my concerns.

I need this matter attended to promptly.

Extremely unhappy Vodacom customer

My partner is with Vodacom and has received two outrageously high bills in the past two months, apparently for high data usage? Going back into history the monthly bill never exceeded a certain amount. Since upgrading her phone and package a few months ago the bills have increased immensely. Last month a consultant was still looking into it but insisted that the amount had to be paid first. To date no feed-back. Today another even higher bill shocker again. Complained via phone, awaiting a supervisor's call back and my partner has just sent a nice long e-mail to their CEO, Mohamed Shameel Aziz Joosub. I believe there have been many similar incidents experienced by other Vodacom users? Anyone with some advice /solutions? Is the only way forward to take legal action - which is not cheap, either..?

Hi there I bought 1Gb of data on the 1st of September and I was barely using my data, , , and today is the second of September and I have only 300mb left . I am honesty so tired of vodacom because this is not the first time this has happened. It is so disapointig because I was so excited when I first took out this contract with vodacom and now I can't wait to get a diftent contract with a different cellphone network.

Vodacom consultant called me to offer me a data device which will save me money as my contract is a Top Up contract. She advised that the device will cost me R199 and will be deducted together with my usual contract amount of R200 odd amount.

a Few days later I received 2 devices which was not the agreement as I have agreed on ONE device. I escalated this and the courier company collected the second device which was incorretly issued to me. I was told that the invoices would be rectified and that I would only be paying for one device going forward. Two months now I have been charged for 2 devices and when I called another consultant she advised that the invoicing was not done correctly but that she will escalate it and fix it. a Week ago I spoke to Michael and he advised that my case is still under investigation and has already taken longer than the SL deadline of two weeks. This case has now been under investigation for the last month and a half . Today, 2 September, I was again charged for 2 devices that went off my account after I have already taken this up numerous times.

THIS IS UNACCEPTABLE! Everytime I am told someone will escalate this and the issues never gets resolved. Vodacom is stealing money out of my account illegally for an amount which was not agreed on.

3 Months of incorrect debit order amounts has now left me financially strained as the amount they are taking off my account is far more than the amount for the contract.

I will be taking this up with the Ombudsman and all social media platforms as the service I have received so far was utterly disgusting and shocking. It is illegal to deduct money from a client's account that was not agreed upon. I have requested for all telephone conversations to be recalled as proof that I never agreed on a second device. This is stealing and I will also open a court case if this issue is not resolved withing the next 4 days and all funds due to me must be paid back into my account.

I have been a client of vodacom for years and I am sorry if one client is not important enough to resolve an error that was made on Vodacom's side but I am entitled to receive the funds back that was illegally deducted from my account where no agreement for that amount exists.

I have asked numerous times for feedback and to have a supervisor call me but I never get response back. You promise your clients the best customer service and yet you could not care about your customers. I have all recordings on my phone so I do not see why it is so difficult to recall the conversations from your side .

The amount due to me needs to refunded within the next 3 working days as this investigation has taken more than a month now. You have caused me financial difficulty due to the excess amounts you have deducted illegally and this needs to be rectified within the next week.

Since April 2017 deductions of R1019 for a S7 Samsung and data I didnt request or own. I reported it to the Vodacom Call Centre - 082111. I was assured that this was passed on to the Fraud department and I will be refunded and my account with be closed. Another month passed and the problem was not resolved and another R1019 taken from my bank account. Anither call to 082111. Now I was told to submitted an affidavit with 3 copies of my signature and my ID document. I forwarded to Mrs Buthelezi as requested . Another month past, and still another deduction. Now I was told there is no Mrs Buthelezi and to forward documents to Frauddispuse department. I have been incontact with Fraud dispute. More call centre agents. Every month I have been assured the problem has been sorted and I will be refunded. 1st September another R1019. This has now been 5 months of lies and nothing being done, except passing me on from call centre agent to another. I have now requested my bank to stop anymore payments.

I am not sure how to continue as by now, I have lost over R5, 000 - 00 to fraud.

Yours sincerely
Prof Elna McIntosh

Good day,

Ob the 27th of july I registered for 3g data. I received a mail saying it was registered to my account. But did not receive anything.

On my invoice for august I see that I have been charge 42:30 for 3g data which I did not received. I phoned in multiple time to report this and was assured that I will not be held responsible.

Please listen to my previous phone calls recored.

Kind regards
Berlize

My modem was off since yesterday. New data was added last night but when I switched on the modem this morning it showed that I had used 200mb data and the data that was left over from the previous month was gone. It also showed that I used 550mb night owl data last night, and the modem was not even on.
This is not the first time. The problem with disappearing data started when Vodacom introduced the 'Meg Your Day' free data every day.

I need help, I am Estate Agent and I am on prepaid by choice, I am currently submitting to Sars and because I am commissioned based earner, Sars requested that I submit my cellphone expenses from 2015 February. I have called Vodacom Customer line / Customer service several times requesting the statements but no luck. Have been referred to Vodacom Shops and they are referring me back to Customers Service line. Who should be able to assist me? Am I asking too much? Bear in mind that I have been with Vodacom for 15yrs but the Service i get is very bad. I need assistance urgently...

I am on the red advantage contract which includes limitless sms's. After using bulk sms's on the contract for a few months, I start receiving 2 days after sending the sms's a message 'failed to send' for each sms. I thought at first it was a problem with my cell phone. I made a few calls to Customer Care. I got some answers, like I may send limitless sms's but one by one not in bulk. The contract didn't say that. I checked again. Vodacom does not advertise the Red advantage contract with a restriction of not bulk sms's. I then decide to buy a bulk sms package in order to send bulk sms's. I have 2 groups of bulk sms's. One has 24 names on and the other one 80 names. I will not send more than 8 messages per month. In total will there not be more that 1000 sms's per month. My contract does not allow me to buy bulk text messages. There must be solution for me to send bulk sms's. To pay R999 per month with limitless sms's and not allow to send 20 names at once must can change. Thank You. I believe you can give a workable solution.

I was offered 2 G Data and a Vodaphone for R129 as per the recorded call from one of your marketers and now I'm being billed R154, on logging a query then comes the hidden cost, i need to pay R9.90 for caller identity which i had a privilege of using without for paying for it whilst on pre-paid. the R129 was apparently excluding VAT which i don't get it when the urgent i spoke too said you only pay R129 nothing less nothing more and because the calls are recorded i asked them to retrieve the call and listen to it, assuming that i was protected by that fact. but after several follow-up i still don't have a resolution towards my complain.
Ref no: [protected] ( which was routed to a wrong department)
Ref no: [protected] (New call)
if Vodacom cannot clean their house but feel they have the right to block my line then what service is this!
my line is blocked and i even said they should cancel this damn contract as i was doing great with my pre-paid account.

I sent this email on Monday the 28/08/2017 to '[protected]@vodacom.co.za'

Good day,

Please be advised that I have written on Facebook as well as on Hello Peter with no one coming back to me. (Attached in the email and the first date is the 16th August 2017!)

We subsequently went into a Vodacom branch who was not able to assist as with the queries of overcharging, as well as correcting the policy holder’s name as the line is still my in deceased father’s name? Even though we did a transfer in March 2016.

There is a claim made that the account is in over R4 000.00 areas as it has not been updated onto the new system but this is definitely not true!

This service is unacceptable and I request that you call my Mother urgently on *********** to rectify the issues identified.

Kind regards,
Cara Grater

i am trying to transfer a contract from my mothers name to mine and it has taken over a month, for a contract that costs R182.00 per month. This contract i have been paying for just onto 2 years and would like to upgrade to the Note 8 when it is available, however i find that if Vodacom does not want to continue with a contract there are so much more service providers that can be used. Vodcom Canal Walk sales lady is brilliant the manager im still waiting 4 days for him to call me back, over a R182.00 contract is perthetic. My contract no is [protected] hoping someone that is compertant can call me to sort this matter out.

Hi There

I am staying in Tzaneen (Limpopo)... On Wednesday 23/8/17, I went to the Vodacom shop at lifestyle centre (Tzaneen) and requested a 128k sim card for my phone (Sims wop) the lady said that they do not have any 128k sim cards in stock and will order it for me, I could come and collect it on Friday 25/8/17.
On Friday I went there again to which she replied that it did not arrive and she will make a follow up and that she will phone me on Monday 28/8/17...
Today is now Thursday 31/8/17 and I have not heard a word from any of them...
I consider this as very poor service and feel like going to another service provider

FA Engelbrecht
[protected]

Dear Vodacom
I am a vodacom client for more than 15 years now... I am on the Smart M package for the last 2 years now. I use a lot of data and I usually by extra data when I receive a sms that says my data is finished!
My account is usually +- R1200.
I usually receive a sms that say you have used R11 out of data bundle and then I buy data later in the day.

Today my first sms that I received was you have used R150 out of data bundle the time the message was send was 3:52 the next sms followed after a miute saying that ive now used R300 while I am still reading the sms the next one came and said R600 in about 5 minutes time the sms's keep on coming... it went up to R1500.. in no time!
The sms's was so fast after one another that i cant even dial *111# to buy data!
Luckily I was near a Vodacom shop and I ran in and while I was waiting the sms's keep on coming! Before I was helped it was R2100... the person who assisted me advised me to put of my data.

I than switched it off immediately ...
While they were trying to help me and they saw the sms's come in one after the other they also said no something must be wrong. Ive spoke to one of vodacom people on your helpline (accounts) while i was speaking to her on the phone explaining that ive received all these sms's up to R2100 she told me its showing that it is R2800 now!
I was shocked this was after my data was switched off!

After a lot of calls and redirecting from one persons to another Ive received ANOTHER sms while my Data was still switched off!
5:28 theyve said ive used R3000 out of data bundle! This is ridiculous and unacceptable!
How can this be! For 2 years on this contract it never happened before!
I am very angry and disappointed!

My query was escalated to a support specialist! I dont know if this will even help it could take up to 16 days they said!

I am shocked If this is not solved Vodacom will not see me again!
#vodacomdata_ridiculous !

I have data and airtime on my tab. Not only is my data disappearing, my airtime too. I dont understand how when you have data your airtime disappears... literally... i sent 3 sms's and R10 was gone.. pooooof just gone... another thing... i have noticed that when i unable my emails from automatically update my data doesnt go so fast.. but when its set to update as my mails are received it goes faster... Vodacom... my 3 gig data deal stipulates that emails services are free?

Why after trying for 3 days, calling 111, follow the ivr prompts, end up at waiting for consultant then call "killed as soon as it is picked up"? Get the "we are experiencing... Bla bla bla"... Message, but get cut off? Why? Why not put back in cue, re-directed, etc. Not the way a call centre should work... At all! Anyone, feedback? Please fix this. Kind regards 😡😡😡😡😡😡why after trying for 3 days, calling 111, follow the ivr prompts, end up at waiting for consultant then call "killed as soon as it is picked up"? Get the "we are experiencing... Bla bla bla"... Message, but get cut off? Why? Why not put back in cue, re-directed, etc. Not the way a call centre should work... At all! Anyone, feedback? Please fix this. Kind regards 😡😡😡😡😡😡

Hopefully someone will respond or going to post on mybroadband, hellopeter, etc, etc, etc. Please. Thank you.

Hi, kindly assist, please assist, im kindly requesting urgent assistance, i dont want drama, or unnecessary activities that can be avoided, im going to ask in a polite manner
My account was on arrears because I was billed incorrect, I do not know why vodacom stopped debiting my account, I made settlement arrangement with vodacom several times via a debit order but still there was no debit, last week vodacom locked my number and sent me a text sms that I should call legal department to make an arrangement([protected])-ref number [protected] to make an arrangement, I did and its for the 4th time making an arrangement but vodacom did not debit my account, till today now they have deleted my number, that is my business number, I have authorised for debit order to go through serveral times, vodacom was not supposed to stop the debit order from the first place, now my number has been deleted? the number is my business number, I do work with my number, can someone assist before unnecessary

Below is all the emails sent to Vodacom as of the 18th of August and to date nothing was done, the last person I spoke to was Thokozile in the sales department, [protected]@bytes.co. za which then confirmed that the Port was done but someone will call back with confirmation to date no one has called. I keep calling to speak to a teamleader to assist me but they keep placing me on hold and then it goes to the system generator of which I respond to but no one still gets back

Hi Thokozile

Any news on the confirmation cause no has contacted us so far:

Kind regards,
Simone’ Marwa
Email: [protected]@yland.co. za

— Original Message —
From: Simone Marwa [mailto:[protected]@yland.co. za]
Sent: Monday, August 28, 2017 3:35 PM
To: '[protected]@bytes.co. za'
Subject: FW: Request to port number

Hi Thokozile

Herewith please find attached

Kind regards,
Simone’ Marwa
Email: [protected]@yland.co. za

— Original Message —
From: Simone Marwa [mailto:[protected]@yland.co. za]
Sent: Monday, August 28, 2017 12:26 PM
To: '[protected]@bytes.co. za'
Cc: 'Sifiso Bophela' ; 'R. Ajudia'
Subject: FW: Request to port number

Good day

Can someone please assist with the attached and below seeing that Sifiso is too busy to attend to the matter

Kind regards,
Simone’ Marwa
Email: [protected]@yland.co. za

— Original Message —
From: Simone Marwa [mailto:[protected]@yland.co. za]
Sent: Monday, August 28, 2017 8:33 AM
To: 'Sifiso Bophela'
Cc: '[protected]@bytes.co. za' ; 'R. Ajudia'
Subject: FW: Request to port number

Morning Sifiso

Please refer to below emails, the request was logged on the 18th of August and to date the Port was not done. We need this to be don ASAP

Kind regards,
Simone’ Marwa
Email: [protected]@yland.co. za

— Original Message —
From: Simone Marwa [mailto:[protected]@yland.co. za]
Sent: Wednesday, August 23, 2017 12:58 PM
To: 'Sifiso Bophela'
Subject: RE: Request to port number

Hi Sifiso

Yes I got your missed call, I've also tried calling you earlier on when I got cut off.

Please get back to soonest as this matter has been pending since Friday.

Kind regards,
Simone’ Marwa
Email: [protected]@yland.co. za

— Original Message —
From: Sifiso Bophela [mailto:Sifiso. [protected]@bytes.co. za]
Sent: Tuesday, August 22, 2017 5:49 PM
To: Simone Marwa
Subject: RE: Request to port number

Hi Simone

I tried calling you 2 times today but I couldn't get ahold of you. Expect my call tomorrow between 8 am and 6 pm.
Kind Regards

Sifiso Bophela
Sales Agent

sifiso. [protected]@bytes.co. za

Tel: 0821950
Fax:
www.bytes.co.za

Unit 14, Growthpoint Business Park,
Cnr Tonetti & Old Johannesburg Rd, Midrand, 1685, Gauteng, South Africa PO Box 5905, Halfway House, 1685, Gauteng, South Africa

A division of Altron TMT with our B-BBEE rating as a level two contributor, allows our customers to claim 125% of spend towards their preferential procurement measurement for their own B-BBEE status.

This e-mail is subject to an e-mail disclaimer.
Read email disclaimer notice: www.altron.com/email.asp Alternatively please contact us on +[protected]

_
From: Simone Marwa [[protected]@yland.co. za]
Sent: 22 August 2017 12:59 PM
To: Sifiso Bophela
Subject: FW: Request to port number

Hi Sifiso

Any feedback?

Kind regards,
Simone' Marwa
Email: [protected]@yland.co. za

— Original Message —
From: Simone Marwa [mailto:[protected]@yland.co. za]
Sent: Tuesday, August 22, 2017 9:37 AM
To: 'sifiso. [protected]@bytes.co. za'
Subject: FW: Request to port number

Hi Sifiso

Herewith please find attached

Kind regards,
Simone' Marwa
Email: [protected]@yland.co. za

— Original Message —
From: Simone Marwa [mailto:[protected]@yland.co. za]
Sent: Friday, August 18, 2017 12:05 PM
To: '[protected]@bytes.co. za'
Subject: Request to port number

Good day

Herewith please find attached letter to port a prepaid number to contract.

Kind regards,
Simone' Marwa
Email: [protected]@yland.co. za

1. Since January 2017 V'live deduction is shown on my bill. This was queried and asked to be cancelled. This was done on 13 Aug 2017 only. I was informed to contact Air G as the authorization came from them. Air G says that the service was activated and terminated in Feb 2017 but yet Vodacom is still billing me. They do not want to assist me and I only receive mails to state that I must speak to Air G. (I will still discuss with AirG on what the alleged services was that I apparently clicked on) Who is going to refund me all this money as per Air no monies was received for my number (+[protected])Vodacom is not aswering any of the mails that was replied to on CCareEscalations.C3D.[protected]@vodacom.co.za
On the Vodacom Website the mail complaint service was removed and you are asked to call 082111. The problem is 082 111 as they are incompetent to assist.

2. I was on the line again today for +/- 35 minutes to various departments in the call center. The call center staff is extremely extremely incompetent. This is my finding after spoken to about 9 of them in the past 2 weeks. No one can give me any answers.
I went to apply for a new contract yesterday at Centurion mall Vodacom shop. I was assisted by Willie. New contract was declined as he says the system shows a VPNCS (unsure if correct as I could only glance at the system) message that means it was declined due to previous contract conduct. I need to understand which contract when etc?
Call center Thandeka could not assist. Transferred me to [protected], Thembi could not assist and transferred me to Customer review department. Thato says that she cannot assist and I must go into a branch and ask them to phone the accusation department. She has no number that she can give me or she cannot transfer me. Why must I go into a shop for them to phone them? apparently only calls from shops are taken?
I need to understand what the issue is on the account that is halting me every time I want to take out a contract.
Please look into my account an see how many contracts I have started previously and on my current account (+[protected]) and the amounts that I have spend previously.
I can upgrade any of my 3 current running contracts but I cannot get a new one. So according to you I am no risk in upgrading to a contract for e.g R1000.00 pm but I am a risk to start a new contract of R299.00 per month.
Your business logic does not make sense.

Is this the reason that everyone around me is moving to alternative providers? It is time for me to greet Vodacom after what 15 years etc and move to another provider.

Your call center is of no use. Are not user friendly and your staff is really below standard on product knowledge.