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Vodacom / [protected]

1 South Africa

I upgraded on 11th october. 1st nov you took my money but I received no minutes or data. I have been to vodacom so many times, sitting there and wasting my time while they phoned. Firstly I was told that it was an allocation problem and will be rectified within 24 hours... Nothing happened. Phoned 111... Logged a complaint and told that it will take 7 working days!!! Nothing happened. Logged another complaint
... Guess what, nothing happened. Not even an sms to keep me up to date. Went to vodacom world... It department working on it???
I even bought more airtime and data last week!!! Haha not working!!!
21st of nov and still sweet blue buggerall... Worst service ever.
So if you do not contact me with the solution within 24 hours I will stop my contract as you have broken your side of the deal. 21 days without being able to use my phone and nooooooo explanation!!! Not acceptable at all.
Your service has gone down the drain!!)
And you definitely need help in the it department. It stinks.
Waiting to hear from you... If ever???
Magda van rooyen

Nov 21, 2016

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