vodacare / telephone repair
On the 6th January 2009 I took my 2 and a half year old Palm Treo 650 to the Vaodacre shop at Paarl Mall for non warranty repairs. The telephone function on my phone would not activate / switch on. I received no rceipt or confirmation that the phone had been handed in to the Vodashop. The next day - 7th Jan. I contacted by Vodacare Tygelvalley and informed via SMS that my phone would be sent to Jo'Burg for the neccesary repairs. I phoned them for confirmation which was forwarded to me immediately by Janine via an e-mail. On 23 Jan I was notified by SMS that my phone had been repaired and was ready for collection at Paarl Mall. I collected the phone from them on Monday 26 Jan and paid the repair charge of R799.00. The phone would not switch on when I collected it from the Vodashop and it appeared that it needed to be charged. I took it home and charged it overnite, but the next morning the phone would not work either ! I immediately returned the phone to Vodashop. On 16 February I tried in vain at both Vodacare in Tygervalley and Vodashop Paarl Mall to ascertain when my phone would be ready. without any sucsess. I encountered a really disturbing " could not care less" attitude at Tygervalley Vodacare ! When I informed them that I would persue the matter further, I was told that I should go ahead ! The staff at Vadashop in Paar Mall - Lerisha - did not bother to return my call after promising to investigate the matter and getting back to me. To recap, the current siduation therefore is the following : My phone was handed in for repairs on the 6th of January 2009. The repairs were purported to have been completed on the the 23rd Jan. The repair bill was settled, in full on 26 Jan. On the 17th of February 2009 - 6 weeks down the line ! - I am still waiting for my phone to be repaired and no one seems to able, or interested in informing me as to how much longer this could take ! This attitude seems to me smack of monopolistic, corporate disintrest ! I do however beleive that my rights have been compromised. How can you charge someone for a repair that was not properly done !