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Vocalocity / Vocalocity VoIP Customer Review - Problems

1 United States Review updated:
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Vocalocity was not as good as my sales representative played it out to be. When I did my research I was quite confident I made the right move but I was very wrong. The support does not care and they have no problem with users canceling. I have my own business and would do anything to keep my customers. This is not what I noticed with Vocalocity. They let me leave and did not have any interest in keeping me as a user.
My problem with Vocalocity is related to their reliability. The service has been way too shaky for a business class phone service. I've have toooo many problems with them and Vocalocity has had no interest in fixing the issues I've had - so I left. I was a customer for three weeks and they were not willing to refund my money even though the sales representative told me I would get my money back if I was unhappy.
I do not recommend Vocalocity. Their service is horrible and not worth it.

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Comments

  • Be
      5th of Feb, 2011
    0 Votes

    Can you explain what exactly the issue was. I'm looking to change from my current provider and was checking into this company as well as other providers...

  • Be
      5th of Feb, 2011
    0 Votes

    Can you be more specific why you weren't happy. We are looking to change with our company and were actually considering this company...

  • Xp
      16th of May, 2011
    0 Votes

    I've been with them for almost 2 months.. and I've had 2 entire mondays where my phone system and "their" phone system went down..I couldn't even get in touch with support to know when it would come up.. I lost a lot of business (out of all days.. on a monday it goes out.. comon)
    First full day failure, they say it was an entire network failure, never happened.. they will fix etc etc.. 2 weeks later, same thing..

    I agree - it is very shakey for business class if you do phone sales...
    We are saving big money from the landline verizon and ATT rip off.. .so im sticking with it just because its a bad economy...

    Not sure if other providers would be better for VOIP or if they are all the same... but its nerving when the provider cannot even be reached because they are out of business with you when the system is down...

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