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Viva Terra International
Viva Terra International Customer Service Phone, Email, Contacts

Viva Terra International
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www.vivaterra.com
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2.4 15 Reviews

Viva Terra International Complaints Summary

5 Resolved
10 Unresolved
Our verdict: Engaging with Viva Terra International, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Viva Terra International reviews & complaints 15

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Newest Viva Terra International reviews & complaints

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4:28 pm EDT

Viva Terra International maya glass vase - tall

4/16/2019 I ordered the Maya Glass Vase and requested it shipped to my P.O. Box. I never received the vase. May 8, 2019 I phone 800-247-6799 to inquire about the vase. Was told will not ship to P.O. Boxes. This information was not stated on their website and I did not receive an email or was contacted about this. A representative stated my order was dropped. If I wanted the vase, I would have to reorder. Originally I had used a discount code, but now, it is not available. Now I will have to pay the full price. They would not honor the original price. My reply was "No." I stated they have poor customer service and their website needs to state "No Shipping to P.O. Boxes." This is a bad company to order from. Very poor customer service!

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12:08 pm EST

Viva Terra International customer service

I tried to place an order on line. The web site would not go beyond the shipping address. It kept asking me to check the address (which was correct). I hit continue and nothing happened. It just kept asking me to check the address. I called the 1-800 number as was told they would talk to IT, to try again in 30 minutes. I waited well over an hour and tried again. I was able to process one of my orders. I placed my second order and got, please try again, your credit card was declined. so I checked my CC # and his submit again. Again it stated it was declined. So I tried on last time thinking I was fat fingering the number wrong. Again it was declined. I called my credit card company and they stated no...in fact that I had six charges...I need to call the merchant. I call back and this time I am told that I needed to call back in 30 minutes as their order system had not updated and she could do nothing to help me. I asked why she couldn't call me back and was told they were too busy. Think this may be my last order with Viva Terra. Still have the problem. Am waiting my 30 minutes so I can resolve this issue and be done with them.

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pobarjenkins
Minneapolis, US
Nov 27, 2017 11:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Most call centers do not have the time or staff availability to call customers back. So many customers request call backs that they would never be able to accept incoming calls.

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8:50 am EDT

Viva Terra International frustrating packaging

They are supposed to be a "green" and "earth friendly" company, but a coat stand I bought from them came packaged in block styrofoam. Styrofoam is not biodegradable and terrible for the environment so this is a total hypocrisy. Also I get respiratory issues when I am around styrofoam dust and particles, soI thought buying green would be a way to reduce exposure. I will not be buying from this company again so as not to support their greenwashing.

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Is Viva Terra International legit?

Our verdict: Complaints Board's thorough examination reveals Viva Terra International as a legitimate entity with notable strengths. Despite a 33% resolution rate on customer complaints, which invites a closer look, Viva Terra International stands out for its commitment to quality and security. Clients considering Viva Terra International should delve into its customer service record to gauge compatibility with their expectations.

Viva Terra International earns 96% level of Trustworthiness

Perfect Trust Endorsement: Viva Terra International achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Viva Terra International. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Vivaterra.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Vivaterra.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Viva Terra International as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Viva Terra International and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Vivaterra.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Viva Terra International's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
  • A user on Complaintsboards.com notes that they were interested in purchasing a product from Viva Terra International, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
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9:57 am EDT

Viva Terra International Root of the earth bowl

I think that Viva Terra has some rather unique merchandise and that's what attracted me, but I won't purchase from them again.
I bought a very lovely wooden bowl mid Septemember last year. It has sat on a table empty for several months---it was away from heat and cold and isn't "played" with. Yesterday, I noticed a huge fissure/crack in the bowl. Considering that this is obviously either a design flaw or an issue with the materials, I asked to either have it replaced or get my money back. Naturally I got the standard customer service email that says---"sorry it's over 30 days" so too bad.
What bothers me isn't even so much the cash--though it was fairly expensive to have lasted only a few months---it was the utter lack of understanding that this was a bigger issue and that perhaps they should look at the overall quality assurance to make sure that they don't have other complaints. If they don't care about what they sell, then I won't care to purchase anything from them again.

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8:23 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Viva Terra International Late delivery, poor communication, product not in good condition

I have just sent this to the Viva Terra customer service email address:
Hello. I am writing to file a complaint on multiple points. On December 10, I placed an order (# [protected]) with Viva Terra with the expectation that the culinary wreath would be delivered before December 20, when my relatives would be leaving town (New Orleans) for the holidays. I never received notification of shipping, so I called customer service. I was told that they could not say when or whether it had been shipped, but that the product is “guaranteed to arrive by December 23.” She said there was no tracking number available. Not much help to me. I then corresponded with my relative about her mail and she said that their USPS mail would be held and they could see if UPS could be held as well. So I sent this email to Viva Terra Customer Service – and received NO RESPONSE:

“Hello. I placed this order on December 10 in hopes that it would reach the recipient by December 20, when they are leaving on vacation. I had not received a shipping notification so I called and was told it has likely not yet shipped and there is no tracking number. It is “guaranteed” by December 23 – a little too late for me/my family member.

My question is: How will the box be sent? By USPS or by UPS? I need to know this so my relative can have her mail held for her return from a vacation trip.

I would appreciate a response as soon as possible.”

The story didn’t end there. I called Viva Terra again, to see if it had shipped. I was finally given a tracking number but there was no information in the record about date of arrival. I have continued to check on the UPS tracking and finally discovered yesterday that the package was “Left at front door” on DECEMBER 28. So much for “guaranteed” delivery by December 23. My relatives will not return until January 4. No telling what the state of the wreath is now or will be by then.

I would like to request a full refund AND that a fresh wreath be sent to the gift recipient. I have never received such poor customer service as I have from Viva Terra. I have no alternative but to discourage others from shopping with you.

Thank you for your assistance. I hope to receive a reply this time.

Deborah Jakubs
Deborah.[protected]@duke.edu
[protected]

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Resolved

Viva Terra quickly responded to my message to their customer service address. They apologized and graciously provided me with a full refund (since they did not meet the guaranteed date of delivery) and offered to send a replacement to the gift recipient. I am completely satisfied with how this was handled.

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12:25 pm EDT
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Viva Terra International Set of 2 hand carved twisty stools - 23" & 18" v0403

I ordered a set of two stools made of natural wood on 12/17/15
One of the stools cracked/split open on its own right in the middle of the seat soon after the delivery on around March of 2016. When I called to report the damage at around May of 2016, the customer service representative told me it is pass the return date policy. My argument that the damage has nothing to do with using the stool, since I am using it as a side table rather then a seat in the first place, the wood was just faulty and not sturdy enough for the seat, was left without a comment. The customer service person just kept repeating herself over and over that its over the allowed return time without even considering the real issue. I asked to the refund but that of course was not accepted since the argument was not accepted in the first place.

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8:16 am EDT
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Viva Terra International Gustavian bed

Their shipping charge was 1/2 the cost of the bed. I tried to ask them about it, even called the manufacturer who made the bed and he told me tier shipping. Charge was 1/2 of the shipping charge Viva Terra charged. Viva Terra's response was that maybe I should buy it somewhere else then.

Amazing, with such horrible customer service, I will not shop there again

Read full review of Viva Terra International and 2 comments
Update by Friedafreida
Sep 01, 2016 10:47 am EDT

Shipping charge as it is. How to you excuse the comment tat maybe I should just buy it somewhere else then? with such rude customer service how do you stay in business?

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Jess10014
, US
Mar 27, 2019 7:50 pm EDT

Do you know the name of the bed manufacturer? Im also having issues with a VivaTerra bed and would like to get in touch with the manufacturer.
Thanks!

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USA Proud
, US
Sep 13, 2018 9:04 pm EDT

They are a dreadfully pretentious company, selling overpriced poorly made trash

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M
5:39 pm EDT

Viva Terra International Poor customer service

"Your review has been accepted for moderation."

This was the response I received when I wrote a review about a bench I received that I was not happy with on the Vivaterra site. I paid over $400 for a bench that is actually beautiful...however it came with a white sticker on it "MADE IN CHINA"...

I am unable to completely remove the sticker without causing damage to the wood and the area I was able to remove is stained...sad face.

As you can imagine I called customer service and received no help. I was instructed to use "mayonnaise" to remove a sticker that has already stained the wood...hmmmm!

Funny thing is this was a bit of a test, this order was over $800 and I am in the process of buying furniture for my house...joke is on you Vivaterra, I will never buy anything from you again.

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2:29 pm EST

Viva Terra International Shipping & Customer Service

TERRIBLE COMPANY; WILL NEVER AGAIN SHOP AT VIVA TERRA! I was a returning customer this year and ordered a coat rack & vases and spent over $400.00 on the order in late November; 48 hours later, both products were discounted. I called to see whether they would give me a retroactive discount and/or cancel the order (it had not shipped), so that I could re-order at the discounted rate. "No." Most vendors will do this, but not Viva Terra. So, I re-ordered the items with the intent to ship back the original ones by contacting their returns department and getting a shipping label. I knew I'd be responsible for the shipping - as it states on their site - but of course, it should be at the discounted corp shipping price they have right? NO. The coat rack was shipped to be in a HUGE package (even though it is a piece you assemble). This is a 4 foot by 2 ft by 2 ft package and Viva Terra will not provide a shipping label or their discounted price to ship back. So, the coat rack is $298 and to ship it back, I have to pay $285. Or, I can ship back by US post office - but if I do that - it may not arrive during their return window. Their customer service people don't talk to you either, they just repeat phrases like "we appreciate your business but that is our policy, " over and over until you tire of it. If you ask to speak to a supervisor or manager - they'll put you on hold forever and then someone else gets on the phone to repeat the same phrases.

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10:17 am EST
Resolved
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Viva Terra International huge delivery delay- bad customer service

I ordered a wreath for fall for my mother on Sept 18, 2014 A MONTH later I called to ask where it was. They told me they were made to order and it takes time. I've called THREE more times including today which is NOV3rd ! The last two calls they said it was shipping "today". Obvioiusly not true. I spoke to a supervisor today who tad me it just shipped and I have trouble believing him. I asked for an accommodation or a discount. NO response. This is BAD SERVICE. I will never use them again. Ever.

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11:34 am EDT
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Viva Terra International Fraudulent Practices

Received an order that I changed my mind on & returned it IMMEDIATELY. Upon VivaTerra receiving the order, they said they would credit back within one month. It has been a few months now & STILL have not credited me back. I have been contacting them every few weeks to make sure I get credited back & nothing. They said they are unable to do so now because of new policies & said to deal with the cc company instead. After contacting my cc company to report fraudulent charges, it had been too late & Viva Terra was fully aware of that. THEY DO NOT CARE ABOUT THEIR CUSTOMERS OR CUSTOMER SERVICE. What a terrible company. I will absolutely NEVER order from them again, losing a lot of business from an Interior Design firm.

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3:32 pm EDT
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Viva Terra International Horrible service wrong answers

Ordered Mother's Day orchids, per website order today and receive by the day. Also had coupon code for free shipping. Ordered online and at promo code wouldn't allow. Called 800 number, customer service (yeah, right!) spoke to Melissa. She grilled me like a criminal to "find the code" in her system. Being persistent, she said it was related to "retailmenot.com" and they didn't participate. Really? There are hundred of coupons/promos on the site for vivaterra.com! She was offensive. I just buried my dad and really wanted to sent the lovely orchids. I asked her to just waive the fee (I've previously ordered many gifts from them) as a one-time courtesy. She said absolutely not. Because of the nature of their "service, " in particular, Melissa, I will never shop with this company again. I continued with the order as they exhausted me - I paid the shipping fee. They lost a customer over $12.00 . Shame.

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1:57 pm EST
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Viva Terra International They are a scam!

On the left is what I ordered and on the right is what I received. The shape, material, and manufacturing process are not what is described on the website. The product is fully misrepresented on their website and is actually made in China. Moreover, the platter already has cracks in it and a filler in certain parts to keep it together. Customer service is of no help and deem this product "acceptable" after seeing these pictures I sent them and refuse to refund me the full amount that I paid.

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USA Proud
, US
Sep 13, 2018 9:00 pm EDT

The company is just a an outlet for cheap trash from China. They are a deluded company thinking their products are great but thye are part of The whole Plow and Hearth conpany which floods the US with cheap overpriced poorly made trash from China

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MaGulch
, US
Jul 15, 2014 3:49 pm EDT

OMG! I just went through the same thing...is this an American company? From same beautiful woodworked pieces in catalog...ordered tray...NOTHING like what was in catalog and sent pix and description of what I received. They only offered "store credit" am returning what I was sent and reordering since all pieces are supposed to be difference...but what I received looked like a pizza tray with handles. Not the beautiful piece of art I wanted...have to check the bottom and see if it was made in China...if so it's a straight refund (store credit) and nothing else. But how can you trust them to even buy anything there again? Will keep you posted.

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2:29 am EDT
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Viva Terra International Bad service

I will never ever ever order anything from Viva Terra again. I received a gift item that didn't fit. I wanted to exchange it. I tried emailing customer service, but no one ever replied. I ended up calling. I spoke to a customer service rep who said he'd take care of everything, but I never received the promised faxed address label for the exchange. I called back. I spoke to 3 more people, never could reach a supervisor (I hung up after 20 mins on hold). They couldn't help me (3 customer service reps, 3 different reasons why they couldn't help me). I gave up on the exchange and will return the gift item at my expense. Was told it may take 1 to 2 billing cycles for my husband's credit card to be credited for the return. At this point I have zero faith that the return will go well.

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Tansy Young
,
Sep 19, 2008 2:34 pm EDT

we did our wedding registry with vivaterra thinking that we were supporting a good company, good products and people. they severely let us down on the customer service end and their products are complete garbage. and now i know their philosophy is too. save yourself the headaches and disappointment and look elsewhere!

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Ada
,
Aug 15, 2008 9:03 am EDT

Totally agree. I've complained on another website about this company. They are ripping people off under the guise of being an environmentally conscious company. They never respond to complaints/e-mails and the CSRs lie to customers. I'll never do business with them again and will warn other people not to do business with them.

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12:00 am EST
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Viva Terra International - Horrible service, no delivery, wont cancel order!

Where to begin. ordered a gift, 2 day delivery. Got confirmation. never shipped. Was given bogus shipping code. sent 40 emails, not ONE answer. Called help lines, on hold over one hour, after 4 calls finally got a supervisor who told me the items were ""shown as being shipped but she knew they had not been", could not tell me when they may be, and, "{cant...

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+1 (800) 247-6799

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www.vivaterra.com

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