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Viva Telecom Kuwaitprepaid call service

Viva telecom Kuwait was giving balance validity of 20 days for 1 KD. I have two three phone lines one for business, one for personal plus a data line. Suddently without any notification message, They cut down the validity from 20days to 7 days. BY the way they are charging 4Kd/Month for just one phone line.
How come policy change 3 times difference from old policy?
Is this possible to go without any notfication?
Previously i was having a balance of 6 kd, Suddently my balance was missing, When I enquired to customer care, They told you activated english tutorials by message. I told them i never send any message and if i send, it will be in my sent items.
there answer is sorry!!!

VIVA TELECOM KUWAIT - CHEATING HARAM COMPANY

No
May 03, 2017

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