viv3 labs, lifecleanse / Refusal to give refund
I fell for the "free trial". It was my own fault, I did not read the part that said it is only 15 days of free trial, then you get charged. I went through a site that redirected me to order both lifecleanse and acai berry. I ordered both. After discovering the huge charges on my credit card, I have cancelled them both and asked both companies fro refunds. the acai pills were from America, they were very helpful and gave me a local address to send the bottle back to, and said I would receive a refund within 5 working days of them receiving it. (Fingers crossed!!!) The lifecleanse pills were from the UK. They will only respond via email, I have tried calling but been given a number and told to email the supervisor. They have told me that the terms and conditions state that I am not entitled to a refund!!! This is complete rubbish. I copied and pasted the section on their website which says I AM intitled to a refund and sent it back to them. I am very unhappy. Will update when I get a reply. GRRRRR!!!