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viv3 labs, lifecleanse / Refusal to give refund

1 United Kingdom Review updated:

I fell for the "free trial". It was my own fault, I did not read the part that said it is only 15 days of free trial, then you get charged. I went through a site that redirected me to order both lifecleanse and acai berry. I ordered both. After discovering the huge charges on my credit card, I have cancelled them both and asked both companies fro refunds. the acai pills were from America, they were very helpful and gave me a local address to send the bottle back to, and said I would receive a refund within 5 working days of them receiving it. (Fingers crossed!!!) The lifecleanse pills were from the UK. They will only respond via email, I have tried calling but been given a number and told to email the supervisor. They have told me that the terms and conditions state that I am not entitled to a refund!!! This is complete rubbish. I copied and pasted the section on their website which says I AM intitled to a refund and sent it back to them. I am very unhappy. Will update when I get a reply. GRRRRR!!!

Ra
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Comments

  • Ch
      24th of Jul, 2009
    +1 Votes

    If you read my post 'Re something must be done about this' you might find that what I've written helpful. It's a long post but if you scroll down to the bottom, the information about Unfair Terms in Contracts may be useful to you. I have emailed viv3labs with this and I'm waiting for their reply. Lets hope they're ### themselves now because I'm sure that I may be right My credit card company have sent me a dispute claim form and if I don't get a refund from viv3labs I whave to send a copy of all my correspondence (and shipping receipt) to them to demonstrate the efforts I have made to get my money back. They will then take over the dispute and I feel quite confident that I will eventually be reimbursed.

    I am so incensed at this scam that I am going to try and find out how we can get this Company investigated in the UK. Apparently this is already happening in the USA.

    When I find out who to contact I will post it on this site and hope that everybody will join in to nail the ###!!!

    Good luck
    Christine

    PS: I've just realised that I cancelled my account with them 0n 13th day of the trial by email and then again by telephone to their customer services on 14th day...for which I got a name and a cancellation code. So they haven't a leg to stand on and if they refuse to pay me back, I think my credit card company will have to and then they will have to chase viv3labs themselves. Hope it works out one way or the other

  • An
      13th of Aug, 2009
    0 Votes

    This company is such a rip off! I fell for the same scam as you guys, and lost £85. I put a complaint into my bank (abbey) who said they couldnt help me and Viv3 labs refuse to refund my money because i cancelled on the 16th day noit the 15th! Does any one know how i can get my money back from them? Im all outta ideas. How can you have a 15 day free trial when my product didnt even arrive until 10 days later??

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