I have been completely scammed also for the total of £303.78. I believe the companies to be related as the address is the same. However, I purchased from Health Science, who trade as Trading Planet, whilst the debits from my account showed as Health Time.
As the rest of you I purchased the 'free trial' of Achai Berry & Colon cleanse, agreeing to pay the postage and packaging for these items alone.
They've since debited 2x £76.85 for the 'free trial' and consequently 2x £75.04 for unwanted products I received last week.
I started my actions against this when I noted the first unrecognised debited amounts, contacting my bank who said they would refund the monies to my account and proceed with investigations, however ifthey founded that I was accountable for agreeing to the payments that they would debit the refunds back out of my account. I had not realised these monies were in connection with the 'free trial' until further goods were received 7 weeks following my order of the trial.
When the later unwanted goods were received I immediately rang their 'Customer Services' being told I'd agreed to a subscription (which As the rest of you, I had not). I immediately cancelled this supposed subscription and requested a refund, being told I would receive a response within 3 working days. I also contacted Trading Standards who advised me to put my complaint in writing and return all goods so I could not be seen to condoning receipt of the goods.
Then I returned all the products, including those from the free trial and the unwanted goods via Royal Mail to the following address Trading Planet Ltd, PO Box 13579, Unit 5, Mill Road Industrial Estate, Linlithgow, EH49 9AH, along with a letter of complaint in with the items and a second letter on it's own.
On checking my bank account I noted the further debits, again I informed my bank who again said they would refund the monies & continue their investigations. At this point they cancelled and re-issued my card to prevent further debits.
I did receive an email as quoted within 3 days, this email however was an automated response. I persevered with my actions to get a refund, sending a further email. I've also referred to Sandra's webiste 'tlcinvestigations' for support and advice.
To date I've now made 3 phone calls to Customer service and sent 5 emails. They've so far offered me a refund of £72.99, which I've declined and requested a more appropriate offer.
Question is how much further can I go? I'm getting really fed up with this, it's so draining. However, I know that's what they want, which gives me the determination to go on.
If I don't get the answer I'm looking for I'm planning to go back to Trading Standards for further advice. Also, does anyone know if BBC Watchdog are doing an investigation into the scam?