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Viv3 labs Acai Berry & Colon Cleanse / Products not received - no refund

1 England, Staffordshire, United Kingdom Review updated:

I ordered a free trial of Acai Barry and Colon Cleanse. Didn't get the Colon Cleanse trial but have still been charged £3.73 for the p&p. Then charged £75.22 for new supplies of Acai Berry and Colon Cleanse as I hadn't cancelled within 14 days and I haven't received either! There is no proof of delivery, they send expensive items out with no tracking and I am left with a hefty credit card bill and no products.

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  • Ch
      24th of Jul, 2009
    0 Votes

    If you read my post 'Re something must be done about this' you might find that what I've written helpful. It's a long post but if you scroll down to the bottom, the information about Unfair Terms in Contracts may be useful to you. I have emailed viv3labs with this and I'm waiting for their reply. Lets hope they're ### themselves now because I'm sure that I may be right My credit card company have sent me a dispute claim form and if I don't get a refund from viv3labs I whave to send a copy of all my correspondence (and shipping receipt) to them to demonstrate the efforts I have made to get my money back. They will then take over the dispute and I feel quite confident that I will eventually be reimbursed.

    I am so incensed at this scam that I am going to try and find out how we can get this Company investigated in the UK. Apparently this is already happening in the USA.

    When I find out who to contact I will post it on this site and hope that everybody will join in to nail the ###!!!

    Good luck

    PS: I've just realised that I cancelled my account with them 0n 13th day of the trial by email and then again by telephone to their customer services on 14th day...for which I got a name and a cancellation code. So they haven't a leg to stand on and if they refuse to pay me back, I think my credit card company will have to and then they will have to chase viv3labs themselves. Hope it works out one way or the other

  • Re
      6th of Aug, 2009
    0 Votes

    Same happened to me. 75.61 was illegally and fraudulantly deducted frm my credit card. Please do not order from this company

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