Vitality Clean / Free trial of Acai

1 US Review updated:

A pop up screen appeared on my msn account, offering a free trial with a new natural weight loss tablet called Acai. The only cost was package and postage. I ordered them and gave them my debit card number. They with drew £3.63 on 10.8.09. Ireceived my free trial, which I had to stop after 2 days as it gave me diahorrea. I then noticed a further payment of £74.28 on 25.8.09 to Vitality Clean. I received no further tablets for this and when I tried to contact them on the number I was given by my bank it was discontinued. My bank advised me that 90% of there disputes were currently about this company and there was nothing they could do.Apparently when I accepted the offer I also agreed to paymonthly unless I cancelled within 14 days. I had no idea this was the case. Although I accept responsibility in not reading the terms and conditions I feel trhis is very under hand and a scam. When I received the free trial there was no information enclosed about the company or my agreement to accept monthly payments. I have tried to contact them but have no address or telephone number to cancelmy agreement. Could you please advise me of this and my next course of action. I have cancelled my debit card to stop any further payments.

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  • Lr
      Sep 01, 2009

    MasterCard was extremely helpful - they provided me two phone numbers in Canada that I could call to cancel this account: [protected] or [protected]. Prepare to spend a lot of long distance $$$ on waiting on hold for a rep to answer the phone, but I finally got what I needed. According to M/C you need an ID # and a Cancellation # to prevent any further charges from being processed on your card. If you try to run through your experience with the rep, they will just hang up on you. If you just say "I want to cancel my account" then they will talk to you. The rep refused to give me an ID #, but I did get her first name. When I called M/C back with this info, they said as long as I got the cancellation #, that should be sufficient to block any further charges. Unfortunately, I do have to eat the $268.88 in charges that first alerted me to the problem because I did not read the Agreement I entered into with them. Had I read the Agreement, I would never have signed on for this. Expensive lesson learned, but learned well. Good luck - P.S. - the rep's don't want to "talk" to you - they do what they have to do and hang up very quickly, so get what you need and chalk the experience up to a life lesson learned.

    +1 Votes
  • Th
      Jan 13, 2010

    I am an ex Local Billing Limited employee, the owners of,, and another sites like www. with these fake diet products (colon cleanser, acai berry, resveratrol), and fake cosmetics products (dazzle white, face factor, etc.) . They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
    The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
    The owners of those sites are Deepak Argwal (, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see, Clay Douglass ( and Mitch Platt (
    It is easy to find them through the information that appears on the site registration of
    Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
    ACAIBERRYEXCLUSIVE.COM - Whois Information
    Douglass, Clay clay.[protected]
    Viv3 Lab Limited
    Unit 5, Mill Road Industrial Estate
    Linlithgow, WL EH49 7QY
    Administrative Contact, Technical Contact:
    viveraglobal, Hostmaster [protected]
    Viv3 Lab Limited
    Unit 5, Mill Road Industrial Estate
    Linlithgow, WL EH49 7QY
    Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example, and seeing that is a Local Billing company behind them:
    LB Pegasus Limited
    29 Wordsworth Gardens
    Co Durham
    DH9 9LG
    United Kingdom

    LB is for Local Billing….
    And also resveratrol product site,, the impressum of the page ( is the following:
    Trading Planet LTd.
    56 Thorton Close
    Chester Le Street
    Co Durham
    DH2 1QH
    United Kingdom

    Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is [protected]
    Other addresses to find those sca...ers:
    Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)

    0 Votes

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