Menu
VitalChek Customer Service Phone, Email, Contacts

VitalChek
reviews & complaints

www.vitalcheck.com
www.vitalcheck.com

Learn how the rating is calculated

2.6 113 Reviews

VitalChek Complaints Summary

37 Resolved
49 Unresolved
Our verdict: Dealing with VitalChek, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for VitalChek has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of VitalChek. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

VitalChek reviews & complaints 113

Filter reviews by rating
5
8 reviews
4
0 review
3
0 review
2
3 reviews
1
16 reviews
Sort by:

Newest VitalChek reviews & complaints

ComplaintsBoard
E
10:34 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VitalChek Birth certificate of that for my deceased father

On January 31, 2017 I ordered a Birth Certificate of that for my deceased father. There were issues with some of the documents that were scanned and submitted. So, I did have to re-scan the documents again and get the Signature and Date Required form notarized which I did on 2/7/2017. All forms were resent to VitalChek on that date and approved.
The form states that the Estimated Processing Time is 3 - 5 business days.
Today is 3/3/2017 and I still have not received my birth certificate.
I have called [protected] and no one answers the phone. So, I sent my question via e-mail twice. The only thing the e-mail stated is that my e-mail was received! If this company cannot deliver they need to get out of business!
I will warn everyone DO NOT USE VITALCHEK! I am out of $58.95.
I would like to get a full refund of $58.95 for a product that I NEVER RECEIVED!

POOR CUSTOMER SERVICE

Read full review of VitalChek and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
V
V
VitalChek.com
Brentwood, US
Mar 06, 2017 8:34 am EST

Dear Customer,

Please contact me directly by calling [protected] Ext: 86879 for assistance with this issue.

David Butler
VitalChek Network

ComplaintsBoard
M
9:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VitalChek Obtaining a birth certificate

I ordered a birth certificate for my daughter on 2/12, was charged that day for the VitalChek service and then the following day on the 13th for the Georgia Records processing and two day UPS shipping. The lead time was supposed to be 5 to 7 days from the time we were charged the Georgia Records processing fee. It is now March 1st and not only do we not have the records we ordered, no one from VitalChek will respond on where the documents are or when they will be recieved. Not sure I understand the company's lack of concern, especially with the number of complaints that appear on line.

Read full review of VitalChek and 1 comment
Update by MikeHH
Mar 06, 2017 8:49 am EST

Vitachek needs accurate lead times.

Resolved

We received the birth certificates two weeks later than promised.

Hide full review
1 comment
Add a comment
V
V
VitalChek.com
Brentwood, US
Mar 06, 2017 8:35 am EST

Dear Customer,

Please contact me directly by calling [protected] Ext: 86879 for assistance with this issue.

David Butler
VitalChek Network

ComplaintsBoard
G
5:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VitalChek birth certificate order

In Feb 20, 2017 I placed order #[protected] for a birth certificate for my father .
I followed the direction and it appeared that I was ordering for myself and not my father. I immediately emailed the company within 60 seconds and verified that I was ordering for my father and not myself.
Spoke to Robert employee #133298 at vitalchek and he said I would have to reorder because I ordered incorrectly. So my question to him was why does their site have the option to correct your order if they wont correct your order. They charged me $54.50 for nothing and basically said sorry not sorry. The company would not make it right even after he acknowledged themy request for the correction of my order and he verified he received it with a minute of my order. Very poor customer service. Total Scam!

Read full review of VitalChek and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
V
V
VitalChek.com
Brentwood, US
Mar 06, 2017 8:35 am EST

Dear Customer,

Please contact me directly by calling [protected] Ext: 86879 for assistance with this issue.

David Butler
VitalChek Network

ComplaintsBoard
E
11:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more

VitalChek birth certificate

In November 2016, I ordered an Arkansas Birth Certificate from VitalChek. In December 2016 I contacted them about the status and they had no record of the order despite having charged my credit card for the order. I contacted my bank and it was verified that VitalChek was at fault and I was provided a refund.

I then resubmitted the order on Dec 22, 2016 for the aforementioned birth certificate. As of today, Feb 23, 2017, I have not received the certificate and VitalChek has withheld a refund pending a process of them sending email requests to Arkansas for information on the order. I will again go through my bank to get my money refunded for VitalChek's lack of delivery and terrible customer service. I will reorder the certificate directly from Arkansas and will not ever use VitalChek for anything in the future. It is a scam.

Read full review of VitalChek and 1 comment
Update by ectj
Mar 10, 2017 4:02 pm EST

I called David and spoke with him about my complaint. He told me that it was very difficult for VitalChek to get states to promptly follow through orders of historical documents. This is not how VitalChek advertises their services. Regardless, David told me that he was going to contact the state and then call me back the next day. That was several days ago and I have not had any communication from him. The constant here is that there is no follow through or delivery from VitalChek. Save your money and time and just order what you need directly from the states and not us this intermediary.

Update by ectj
Mar 10, 2017 3:57 pm EST

I called and spoke with David and was told how difficult it is for VitalChek to get states to follow through on historical orders. He also told me that he would be following up and returning a call within a day. That was several days ago. Again, the constant here is a lack of delivery and follow through.

Hide full review
1 comment
Add a comment
V
V
VitalChek.com
Brentwood, US
Mar 06, 2017 8:36 am EST

Dear Customer,

Please contact me directly by calling [protected] Ext: 86879 for assistance with this issue.

David Butler
VitalChek Network

ComplaintsBoard
S
1:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VitalChek never received birth certificate

Ordered and paid for a birth certificate on 12-28-2016 and still haven't received it. The site says 7-10 day but customer service says no it takes 7-10 days to send the request to your state and it takes the state 30 days to send it out. I called my state vital statistics office, paid $10 and got my birth certificate 3 days later. Still haven't heard from vitalchek, they are thieves DO NOT USE THEM, YOU CAN DO THIS YOURSELF IN ANY STATE.

Read full review of VitalChek and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
V
V
VitalChek.com
Brentwood, US
Mar 06, 2017 8:36 am EST

Dear Customer,

Please contact me directly by calling [protected] Ext: 86879 for assistance with this issue.

David Butler
VitalChek Network

ComplaintsBoard
S
2:05 pm EST

VitalChek scam business, charged for the document but never sent it.

I first submitted a claim for a divorce certificate in beginning of December and they said it would take 2-3 weeks, I contacted them a moth later and they said they had sent it. But I never received it. After calling and calling I finally got a hold of Cynthia who helped me get a refund and resubmit the request. I later received an email 'do-not-reply' where they said they couldn't find my records (based on same details that I submitted in December!) and that I had to call a 1-800 number. I called for days without getting through, finally a woman said she will "send a request to find out the status" (she could not help me) and that it would take 3-4 days. Two weeks goes by, no response, I call back again and talk to Samantha who says she will submit "another request to find out the status" and it will take again 3-4 days. I asked her to PLEASE contact me when they find the status, I shouldn't have to chase them for an answer when I paid money for this service! Her answer was that they "can not promise that they respond" to me. I believe that this is a total scam business.

Read full review of VitalChek
View 0 more photos
Hide full review
ComplaintsBoard
R
4:03 pm EST

VitalChek birth certificate ordering / no support or reason to use them

Ordered my birth certificate on 2/1/17. Received it on 2/3/17. My name and my fathers name were both misspelled. Called VitalCheck and was told that I had to "call the state office myself because VitalCheck does not provide any services." You pay to use their website and that is it.

For example: Person 1 wants to tell person 2 their name. VitalCheck steps in and says they will tell person 2 the name of person 1 for a fee. VitalCheck will provide absolutely no support in the event of any mistakes made. You simply pay them to act as an unnecessary middle man that provides no actual service. Person 1 can give person 2 the same info and have the same results.

There is no reason for VitalCheck to be involved in this transaction. But they convince you that it's safer and easier for you to use their non-service. VitalCheck simply collects your money and all of your personal/sensitive info and then does the same thing with the state office that you just did with VitalCheck. You're paying for nothing. Might as well just throw away your money and do everything yourself. Its the same amount of work and the same outcome.

Read full review of VitalChek
Hide full review
ComplaintsBoard
S
12:09 am EST

VitalChek birth certificate

The only reason I paid extra to use their service is speed. However, instead of taking about 3 to 5 business days to get the birth certificates as they promised it's going to take me over 30 days, and it's not due to a fault on my side.

First, they make you pay their ridiculously expensive fees early on in the application process. After they take your money, you have to go through their document uploading process that is confusing to say the least. If you somehow manage to upload your documents, they will probably contact you a few days later because they do not accept one document you uploaded, even though the city/county accepts it according to their website.

It's been over 20 days since they accepted and verified my documents and I have not received the birth certificates. I've been exchanging emails back and forth with them for several days and will probably not get the birth certificates on time to apply for a passport and go on my trip.

It would have been way much faster to get my certificates had I applied using any of the other options. Now I wasted over 20 days because I relied on them.

Do yourself a favor and drive down to your city/county hall or mail your application and avoid this VitalChek scam.

I'm really surprised that they are still in business and have not been shut down for false claims.

Never again.

[Incident: [protected]]

Read full review of VitalChek and 1 comment
Hide full review
1 comment
Add a comment
M
M
Maureen Cassel Tinnesz
, US
Mar 09, 2017 2:31 pm EST

I wish I'd seen this before using Vitalchek, I have had the same experiences as you listed and above. This is a scam, I would have received my death certificate if I had ordered it directly. Instead I'm arguing with customer service. This is horrible!

ComplaintsBoard
B
3:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VitalChek paid for and ordered birth certificate and never received it.

On July 25th. 2016 I ordered a birth certificate for my son who needs it to get his drivers license . I paid 48.00 for it. 18.00 dollars of the 48.00 was to assure me it would get to my address, but i never received it. I called the number on my receipt and talked to customer service several times, but the first call the woman told me to give it 8 more days. After 8 days was up i called back . All they told me was i should have got it, and then they put me through to speak with someone else but all i ever heard was to call back later. After about the 20th. time of calling with no results i writing this. I really need this and as soon as possible, or my 48.00 dollars returned.

Read full review of VitalChek and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
V
V
VitalChek.com
Brentwood, US
Oct 17, 2016 6:38 am EDT

Dear VitalChek customer,

We are sorry that you had this experience. Please contact me directly at [protected] at Ext: 86879 for a resolution.

Thank you,

David Butler
VitalChek Network, Inc.

ComplaintsBoard
K
11:26 am EDT

VitalChek birth certificate torn in mail, not resent

I received my son's birth certificate through UPS, and the top left corner was torn. I reported the issue to VitalChek, and from our conversations I expected to get another copy of the certificate plus a refund for shipping ($20). I waited weeks, and when I finally called for a 2nd update on 10-12-16 I was told that I was given a full refund and that I would have to place my order again. I would have ordered another certificate weeks ago if I had known they were not going to replace the damaged one. I feel this is one of the most important documents in someone's life and it has been poorly handled. Although UPS were the ones responsible for the damage, whoever packaged the certificate did not provide ANY protection for the document inside the envelope. I would suggest a clear sleeve or cardboard backing for protection (especially since shipping was $20). I will not use VitalChek again. The last person I spoke to on the phone didn't seem intent on making the situation right at all. She made me feel the only option was the accept my refund and re-order from their terrible service after she "told me how it worked". My order# was [protected]

Read full review of VitalChek
Hide full review
ComplaintsBoard
R
2:10 pm EST

VitalChek service/payment

Hi
I recently needed a copy of my birth certificate. I went online and placed an order with my debit card. Order # [protected]. I was shortly told after that my debit card declined. I immediately called and spoke to a service representative. She said I needed a new card to process. I gave one of my credit cards to avoid any issues of decline. She simply said this was for my koriginal order-just a new payment.

A few days later my debit card was charged and my credit card for 2 different transactions. I never authorized a 2nd process, I was simply authorizing the one payment. I didn't need 2 copies.

I tried to call numerous times to dispute but all I received was a very rude service rep named Jessica Soto who said it was my fault? I see where the problem was- I called to give my CC for the first order and possibly the representative made a simple error.

I just want my $48 refunded. I am happy to pay for my original order but was the error on Vital Chek.

Thank you so much!
Jennifer Williams
[protected]@gmail.com

Read full review of VitalChek
Hide full review
ComplaintsBoard
R
10:45 am EST

VitalChek birth certificate

On Nov. 18, 2015 sent in request to Vital Chek through government website to order a copy of my birth certificate. I had to give some information along with my email address. I gave the address several times even spelling it using words to make sure the letters were interpreted the correct way. Two weeks later on Dec. 3, I contacted them and I was informed I had been sent an email telling me my drivers license was clear enough. I tried to complain that I had even spelled out my address but that was no concern to them and they said just take a picture your license and send it through that way. So I did. Its now Jan. 4, 2016 and just got off the phone and was informed by Rose that it has been sent to the agency? whatever she was talking about but I should receive it within the next week and if not by Monday Jan 11 to contact them back. Now I understand the 7-15 day time they give to receive a certificate but I was told by Rose today that starts the day the finish the order and send it out. So that doesn't count holidays or weekends so from Dec. 14 is when she said it closed out, until Jan. 11th makes 15 days. I told her I'm just glad my life didn't depend upon receiving it in a timely manner

Read full review of VitalChek
Hide full review
ComplaintsBoard
N
12:14 pm EDT

VitalChek theft by deception

I ordered a copy of my birth certificate online on June 5, 2015. They asked me to enter ALL of my personal and identifying information to ensure that my certificate could be accessed. I entered my bank inforamtion and my account was drafted within minutes of my request.
Today is July 15, and I still do not have what I paid for. There is no way to contact these people except Facebook or email. They give me excuse after excuse about not having an order number even after I provided them with a transaction number. I learned the hard way AFTER submitting my request that the internet warns of this company be a scam. I have a fraud watch on my credit file and have cancelled my bank account out of fear of retaliation.

Read full review of VitalChek
Hide full review
ComplaintsBoard
M
5:38 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VitalChek vitalchek not providing documents

I paid VitalChek to provide a divorce decree. They sent the request to the Colorado Department of Public Records. The state of Colorado did not send the documents. Upon contacting VitalChek several (5) times, and being on hold for 15 - 20 minutes each time, I was told, "we have completed our part of the transaction!" Needless to say, they would not follow up. VitalChek told me if the documents were that important, we should have shipped them UPS. We were never offered the option of UPS! I was then told most people don't want to hear the UPS option because they don't want to ship that method. Why did I pay someone to simply request a document? I expected some follow-up. I will never use them again.

Read full review of VitalChek and 5 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
5 comments
Add a comment
D
D
DAVID K. WILSON
Fort Pierce, US
Dec 22, 2010 12:57 am EST

Paid to get a birth certificate. . Money was paid through my bank account. . Never received it and they would not help me at all with this. . . Didn't want to hear of it. . . I feel i have been robbed of my money through this company. I did find out it was never mailed out and they would not compensate me. . Sincerely, david k. Wilson

S
S
stacydemoe123
Toledo, US
Aug 27, 2010 8:40 am EDT

I tried to get a copy of a birth record for a friend that didnt have access to a computer so that her son could start school that asked for a photo copy of her id which we sent but we still have not recived the record and there is no way to speak to anyone from vitalchek. There is not a way to cancel the order.

T
T
TeresitaG
, PR
Jun 28, 2011 3:23 am EDT

On March 7 I ordered 2 birth certificates expedite and paid $72.50 and I still haven't received them. They say they were sent UPS and delivered without signatures. Still trying to get them...

T
T
TRACYLEE WEARING
New Waverly, US
Jul 06, 2012 12:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ORDERED MY BIRTH CERTIFICATE JUNE 26, 2012 USING MY VISA CARD. AFTER SENDING THE INFORMATION I RECIEVED A CONFIRMATION NUMBER ORDER NUMBER AND PIN. TODAY I RECIEVED A TEXT STATING THAT MY VISA WAS DECLINED. AND THAT MY ORDER HAD BEEN CANCELLED. I HAVE BEEN WAITING FOR A WEEK PLUS TO RECIEVED MY BIRTH CERTIFICATE. WHAT THE HELL. ITS NOT LIKE I CAN AFFORD 52.00. I'M NEEDING TO APPLY FOR HEALTH CARE BEING I HAVE MEDICALLY TERMINATED FROM MY EMPLOYMENT. YOU ALL NEED TO MAKE THIS RIGHT. MOST DEFINATELY RIPPING DECENT PEOPLE OFF. NOT RIGHT.
TRACYLEE WEARING

V
V
VitalChek.com
Brentwood, US
Aug 30, 2010 12:25 pm EDT

Dear VitalChek Customer,

Please send us an email at (vitalchek_gateway@custhelp.com) with the subject 'ComplaintsBoard' and include your 8 digit order number in the message so that we can assist further.

Thank you,

VitalChek Network, Inc.

ComplaintsBoard
T
9:54 am EST

VitalChek paid for product I did not receive

Vitalchek claims to provide a variety of government documents such as birth and death certificates without the necessity of going through the regular state or county process. For this so called service they charge a great deal more than the various agencies charge.

What they don't tell you nor do they take any responsibility for, is the fact that what you are trying to obtain may not even exist, which is a gross misrepresentation of what they claim to provide.

I paid over $72 for a copy of my grand fathers birth certificate and after telling me that i would receive expedited delivery, i received a letter from the state of michigan 2 weeks later that the record does not exist. Direct communication with vitalchek is very difficult and they accept no responsibility for accepting payment for a product that they could not provide despite their claims to the contrary.

Avoid this company. Most states provide mail options to receive the documents you may require at considerably less money than this company.

Read full review of VitalChek
Hide full review
ComplaintsBoard
A
3:38 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VitalChek bad business

This company takes your credit card information online before asking you for a social security number. If you do not wish to give them your social security number and decide not to complete the online order at that time, they will still charge your card a non-refundable fee -- even though not one minute has passed and they have done nothing for you. There is no way to cancel your incomplete order -- even if you call immediately and speak with one of their customer reps. The one I got was extremely rude.

Read full review of VitalChek
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
12:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VitalChek ripped off

I wish I had seen this website before I gave them 60.00 for certified divorce papers which I never got! As with many other people on this site, I was told that there was no record of them. That's total bs because I have a copy of them but they are not certified. Ss says they have to be certified. Ugh... Dont waste your money on vitalchek. And for your sake I hope you don't have to deal with the state of virginia.

Read full review of VitalChek
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
6:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VitalChek unethical

Vitalcheck has set up their online service to appear when you are looking for the state government site. T was confused that the state would ask so much for a birth certificate. Now they have my 59. 00 and i have no recourse for a bogus service. A 20. 00 charge to mail 2 slips of paper should be against the law.

Read full review of VitalChek and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Shadowwatcher
Copperhill, US
Mar 18, 2014 10:07 am EDT

I agree, I was also scammed by this company that is backed by the BBB. They will not assist you in anything after the sell. They will defer you straight to the Government and then tell you it is not their fault you got nothing for your money. I cannot see where the government allows such a company to so easily obtain vital records with out any responsibility for the outcome. If they do not know what you received then how the h@@ are they ordering it and are we sure when we receive the useless copy that they do not receive the original. And if this good business then I guess we just need to go ahead and send all our personal information to anyone in any foreign country, tell them to use it, is ok.
But go ahead let them blame the government for a p@@ pour service with no fault for something you paid for and did not get. Where is ANDY WISE? Should not someone find out why a company can obtain vital records and not be held accountable when documents are sent and they have no idea as to what you got? POOR SERVICE BAD COMPANY big SCAM I could easily make a copy of what I received and put it on here and it still would be useless to anyone.
If this is okay, then I am going to start my own business, doing the same thing. Obviously there is nothing wrong with someone being able to get any information they need on anyone. Where is NATIONAL SECURITY.

ComplaintsBoard
R
11:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

VitalChek pain over 71.00 and received nothing!!

I requested that vitalchek get me 1 copy of my divorce from 1998. I now live in wv. After several weeks of making requests vitalchek told me that the copies did not exist long story short I called the bureau of vital statistics and for 20.00 they sent me 3 copies of my divorce. I got nothing from vitalchek. I still have received nothing and never will. They are scam artists! Please do noft use their services. S. Ritchie

Read full review of VitalChek and 2 comments
Hide full review
2 comments
Add a comment
T
T
The Bottom Of
Charleston, US
May 29, 2014 4:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

don tar i have the papers that i sent to the oig and the email to them now get offline, get a job and shut the hell up get offline forever!

T
T
The Bottom Of
Charleston, US
May 12, 2014 4:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

JoAnne Hamme of the OIG and the other empolyees of the VitalRecords Division In Newcastle PA-----I accuse them of stealing my birth certificate! HOIW DARE THEY! THEIR OTHER NUMBER [protected]

ComplaintsBoard
R
4:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VitalChek website to log in after paying for it in advance does not wort

I ordered a death certificate. They give you a order # and pass code. to check on status or upload your required information(drivers license, birth certificate) when you enter the information there is a button to click enter to gain access to the site. nothing happens when you click on the button. cant give information that is time sensitive. you only have a certain amount of time to process.

Read full review of VitalChek
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

VitalChek Customer Reviews Overview

VitalChek is an online service that enables users to obtain vital records such as birth certificates, death certificates, marriage licenses, and divorce decrees from government agencies. The website has received numerous positive reviews for its ease of use, speed of delivery, and helpful customer service.

Customers appreciate the convenience of being able to order vital records online instead of having to visit government offices in person. VitalChek has also been praised for its user-friendly website and intuitive ordering process. Reviewers have noted that the entire process is quick and hassle-free.

In addition to its ease of use, VitalChek has received positive reviews for its fast delivery times. Many customers have reported receiving their requested documents in just a few days, which is a significant improvement over the longer wait times associated with traditional methods.

Finally, the website's customer service has consistently been praised for its helpfulness and responsiveness. Users have reported receiving prompt and efficient assistance from VitalChek's support team via email and phone.

Overall, VitalChek's reviews demonstrate that the website is a reliable and efficient way to obtain vital records. Customers appreciate the convenience, speed, and helpful customer service provided by the online service.

VitalChek In-depth Review

Website Design and User Experience: The website design of VitalChek is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear headings and well-organized content. Overall, the user experience is smooth and hassle-free.

Range of Services Offered: VitalChek offers a comprehensive range of services, including birth certificates, death certificates, marriage records, and divorce records. They also provide services for obtaining copies of social security cards and other vital documents. The wide range of services ensures that customers can easily access the documents they need.

Ordering Process and Ease of Use: The ordering process on VitalChek is straightforward and user-friendly. The website provides clear instructions on how to place an order, and the step-by-step process is easy to follow. Customers can easily input the required information and select the desired documents, making the ordering process quick and efficient.

Speed and Efficiency of Service: VitalChek is known for its speedy and efficient service. Once an order is placed, customers can expect to receive their requested documents within a reasonable timeframe. The processing time is generally quick, ensuring that customers receive their vital records promptly.

Customer Support and Communication: VitalChek offers excellent customer support and communication. Their customer service team is responsive and helpful, addressing any queries or concerns promptly. They provide multiple channels of communication, including phone, email, and live chat, ensuring that customers can easily reach out for assistance.

Pricing and Value for Money: While the pricing for VitalChek's services may vary depending on the type of document and delivery method, they offer competitive rates. The value for money is excellent, considering the convenience and efficiency of their service. Customers can be assured that they are getting their money's worth when using VitalChek.

Security and Privacy Measures: VitalChek prioritizes the security and privacy of their customers' information. They employ robust security measures to protect sensitive data and ensure that all transactions are secure. The website is encrypted, providing a safe and secure environment for customers to order their vital records.

Accuracy and Reliability of Information: VitalChek is known for its accuracy and reliability in providing vital records. The information provided on the documents is accurate and up-to-date, meeting the necessary legal requirements. Customers can trust that the information they receive from VitalChek is reliable and trustworthy.

Customer Reviews and Feedback: VitalChek has received positive customer reviews and feedback. Customers appreciate the convenience and efficiency of their service, as well as the helpfulness of their customer support team. The overall satisfaction expressed by customers is a testament to the quality of service provided by VitalChek.

Overall Satisfaction and Recommendation: Overall, VitalChek is highly recommended for anyone in need of vital records. Their user-friendly website, wide range of services, efficient ordering process, excellent customer support, and competitive pricing make them a top choice. The speed, accuracy, and reliability of their service, coupled with positive customer reviews, contribute to high levels of overall satisfaction.

How to file a complaint about VitalChek?

Here is a guide on how to file a complaint or review about VitalChek on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.

3. Writing the title:
- Summarize the main issue with VitalChek in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with VitalChek, including key areas of concern, any transactions, steps taken to resolve the issue, the company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

This guide aims to help you effectively file a complaint or review about VitalChek on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact VitalChek customer service

Phone number

+1 800-669-8313

Website

www.vitalcheck.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with VitalChek?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with VitalChek Customer Service. Initial VitalChek complaints should be directed to their team directly. You can find contact details for VitalChek above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about VitalChek. Discuss the issues you have had with VitalChek and work with their customer service team to find a resolution.