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2.6 113 Reviews

VitalChek Complaints Summary

37 Resolved
49 Unresolved
Our verdict: Dealing with VitalChek, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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VitalChek reviews & complaints 113

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11:15 am EST
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VitalChek customer service

I spoke with a rep by the name of Yaiz Gonzalez from the Puerto Rico VitalChek dept regarding the status on my wife's birth certificate on 2/14/13 after receiving a letter in the mail stating that they could not find records to match the name in the system. There was a customer service number attached at the bottom of the letter to give a call with the right info. I call on 2/14/13 and have my wife speak to the rep. The rep informs her that they DID find the birth certificate and that it would be mailed out tomorrow via regular mail. My wife receives an email the next day confirming 2/15/13 that the birth certificate was mailed out by regular mail. She calls again the next day and speaks to a Maria from the Texas VitalCheck location to confirm that it's been shipped and they confirm yes it has and that there's no way to track it since it's regular mail. After waiting for a couple of weeks, my wife receives a call from a rep named Oscar from the Texas VitalCheck location that the birth cerfificate was finally found and that it just shipped that morning of 2/28/13. I call Oscar back to get more info as to why I received an email and was verbally told by two to three different reps that the birth certificate was shipped on 2/15/13 and he could not tell me why but only just reiterate that it was just shipped on the 2/28/13. So that means my wife was lied to! We just now received it FINALLY on 3/08/13 via regular mail after countless calling customer service and emails. This is my experience with VitalChek. If you don't want a similar frustrating experience, I advise you to look elsewhere to retrieve your government records. By the way, I don't understand why VitalChek charges upfront and then asks you to send in more documentation in order to find your record. Why not ask for all documentation first before paying so that if for some reason the business can't find the government record then you don't get duped out of your money.

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VitalChek vitalchek-pennsylvania

My husband placed an order with VitalChek on the 23rd of October. The 26th October it was supposedly shipped from that day. It's been over a month. A little piece of paper shouldn't take that long in the Military APO mail. He needs his birth certificate to do his passport and our newborn son's passport and Certificate Birth Abroad. We are suppose to leave the country this month. It's impacting my mission to go back to my next stateside base.

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Update by MB25
Dec 06, 2012 2:37 pm EST

My husband ordered his birth certificate on the 23rd of October. On the 26th of October it supposedly shipped. It's been over a month now. We need his birth certificate to do his passport and our newborn son's passport and certificate birth abroad. He has called PA State and he was put on hold for an hour. This is holding us back to go to our next base which is back in the states. It shouldn't take that long to send a piece of paper through the Military APO mail.

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VitalChek unauthorized charges

Vitalchek has added a second charge without authorization to a prior payment within 5 hours of the original bill. On contact with their CS, they deny making the charge even when the financial institution I do business with researched the charges and found that they both came from the same merchant code, payable to the same bank.. Vitalchecks CS rep was surly and claimed no knowledge and passed me on to a supervisor only after repeated requests by me. The supervisor was also surly and unhelpful, claiming their company did not originate the charge.. And did not give his full name after my request to know who I was speaking to.. I intend to instigate a chargeback process with my financial institution as soon as the charge is posted. Other complaints will be forwarded to the responsible authorities.

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VitalChek had no issues with vitalchek

I was trying to help my girlfriend get a certified copy of her birth certificate in order for her to get a CA ID (long story...). I started 'googling' methods. Saw I could send a check to the birth county, but I didn't like the idea of having to wait for the mail to deliver, using a check, and risk it getting lost. VitalChek was one of the various options that showed up in Google. They appeared to be the cheapest service available. The certificate was $21.00 and Vital Chek charged $7. $28 total? Not bad.

I originally purchased the service in May 2012. After completing my order, I was instructed to download documents. The documents require a notary to verify the signature of the individual filling out the birth certificate application. Normally this is easy. However, I figured we were screwed since she had no picture ID. I was on the verge of moving from my place in LA. I had already given notice to be out by May 31st, but still hadn't found a new place. Because of this, the issue was put on the back burner. I was charged $28 initially. After about 45 days of not completing the order with the verified documents, I was refunded the $21 for the birth certificate cost (Vital Chek kept the $7, but it turned out to not be a problem- continue on).

In June, I started researching again and found that there was a method for a notary to identify a person without using photo ID. It's called a credible witness. Two people with valid ID are required to swear and sign that the person signing is who they say they are. I printed that document off, grabbed a friend, and we found a notary. That was a Saturday. I faxed the documents that same day. On Monday, I received an alert that I was charged $21 on my card that I had used for the original order. Shortly after, I received notice that my item had shipped.

In this email, I realized a huge problem. It was shipping to my previous address. Balls... So I called VitalChek. They gave me the number for the county registrar. I called them, and they said nothing could be done until the document was returned in the mail. I sought out the current tenants of the apartment I used to live in. They never responded. [Don't worry, I did things on those counter tops that already makes me more than even :, ) ]

The next Monday I recreated the order. I was told that I only had to write the new order number on the document I already had notarized. I sent the fax Monday, early afternoon. Tuesday, I received an email notifying of shipment. Thursday, the document arrived in my mailbox.

I live in Los Angeles. The record was sent from El Dorado county (Sacramento area). For $28, I was extremely satisfied. I had to deal with a bunch of ### from mishaps and the situation. But I would use VitalChek again.

I was concerned seeing some of the reviews about how people had awful experiences with VitalChek. From what I've seen the work is basically done by the county registrar. VitalChek is simply handling the transfer of payment and information. I didn't have to send a check in the mail and risk never knowing when or if it was actually delivered. I used a credit card and received the document two days after it shipped. I think the incompetence might come from the registrars office not being equipped technically or with attentive staff to handle dealing with VitalChek orders.

All in all, it was a great experience. There is an option for $20 rush delivery or something. However, when it delivered 2 days after shipping, I am very glad I didn't pay extra. Perhaps if you're in Florida ordering from Washington, then it might come in handy.

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Update by JohnBgon
Aug 31, 2012 2:31 pm EDT

I was trying to help my girlfriend get a certified copy of her birth certificate in order for her to get a CA ID (long story...). I started 'googling' methods. Saw I could send a check to the birth county, but I didn't like the idea of having to wait for the mail to deliver, using a check, and risk it getting lost. VitalChek was one of the various options that showed up in Google. They appeared to be the cheapest service available. The certificate was $21.00 and Vital Chek charged $7. $28 total? Not bad.

I originally purchased the service in May 2012. After completing my order, I was instructed to download documents. The documents require a notary to verify the signature of the individual filling out the birth certificate application. Normally this is easy. However, I figured we were screwed since she had no picture ID. I was on the verge of moving from my place in LA. I had already given notice to be out by May 31st, but still hadn't found a new place. Because of this, the issue was put on the back burner. I was charged $28 initially. After about 45 days of not completing the order with the verified documents, I was refunded the $21 for the birth certificate cost (Vital Chek kept the $7, but it turned out to not be a problem- continue on).

In June, I started researching again and found that there was a method for a notary to identify a person without using photo ID. It's called a credible witness. Two people with valid ID are required to swear and sign that the person signing is who they say they are. I printed that document off, grabbed a friend, and we found a notary. That was a Saturday. I faxed the documents that same day. On Monday, I received an alert that I was charged $21 on my card that I had used for the original order. Shortly after, I received notice that my item had shipped.

In this email, I realized a huge problem. It was shipping to my previous address. Balls... So I called VitalChek. They gave me the number for the county registrar. I called them, and they said nothing could be done until the document was returned in the mail. I sought out the current tenants of the apartment I used to live in. They never responded. [Don't worry, I did things on those counter tops that already makes me more than even :, ) ]

The next Monday I recreated the order. I was told that I only had to write the new order number on the document I already had notarized. I sent the fax Monday, early afternoon. Tuesday, I received an email notifying of shipment. Thursday, the document arrived in my mailbox.

I live in Los Angeles. The record was sent from El Dorado county (Sacramento area). For $28, I was extremely satisfied. I had to deal with a bunch of ### from mishaps and the situation. But I would use VitalChek again.

I was concerned seeing some of the reviews about how people had awful experiences with VitalChek. From what I've seen the work is basically done by the county registrar. VitalChek is simply handling the transfer of payment and information. I didn't have to send a check in the mail and risk never knowing when or if it was actually delivered. I used a credit card and received the document two days after it shipped. I think the incompetence might come from the registrars office not being equipped technically or with attentive staff to handle dealing with VitalChek orders.

All in all, it was a great experience. There is an option for $20 rush delivery or something. However, when it delivered 2 days after shipping, I am very glad I didn't pay extra. Perhaps if you're in Florida ordering from Washington, then it might come in handy.

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VitalChek - birth certificate

I'm appalled by the service I received by VitalChek to get my birth certificate sent to me. I am a New York resident living in France and contacted them because of Visa requirements. After submitting my order (June 23) I received an email stating that my request was currently on hold because further clarification was required regarding the address and to...

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VitalChek failure to perform services

On June 6 I ordered a copy of a NY State divorce certificate. Having previously obtained the exact same document through VitalChek previously and having a scanned copy of the actual certificate, I filled in VitalChek's request exactly as it appears on the certificate. I then passed VitalChek's identity authentication and they successfully charged my credit card.

Within hours I received an e-mail from VitalChek stating they did not believe the data I entered for my ex-wife's maiden name to be correct and asked me to call them. Since I am stationed overseas, their toll-free number is not at all toll free for me to call, but still I phoned them. The individual I spoke with just couldn't understand that, yes, my ex-wife's maiden name happened to be the same as my last name.She stated she'd put the order through but if NY State couldn't find a record I would still be charged.

After another day or so I get another e-mail about the same problem. They wanted me to call them again -- at my considerable expense -- and give them my ex-wife's maiden name. I uploaded a copy of the actual divorce certificate I had ordered from them thinking that any of their intellectually challenged employees could see that what I provided matches 100% with the data in NY State files. I again called and yet again they stated they would send the order through to NY State.

They lied. A day or two later they sent another e-mail stating that they needed my ex-wife's correct maiden name. At this point I told them I would not under any circumstances waste money in calling them again. If they could not do their job properly, I would simply have my bank perform a credit card chargeback. Eleven days later they are still asking me for the information they already have.

I guess I could appease them and invent a new maiden name for my ex-wife, but then we all know what would happen: NY State would charge me for a letter stating that the information I provided did not match their records and no divorce certificate could be found.

I have read replies by Mr. David Butler in VitalChek management offering to help posters solve their problems. Calling him is a waste of time. First of all, instead of being at work to supervise the incompetent staff he obviously has, he doesn't work until about 10 or 11 am Central Time. When you call him your call inevitably just goes to voice mail.

The best solution you have when VitalChek negligently and incompetently screws up your order is to call your bank and perform a credit card chargeback. You will get a full refund and VitalChek will eat not only a chargeback fee but also probably get hit with higher merchant account fees. Hopefully THAT will get their attention, but somehow I doubt they are even intelligent enough to understand that.

I might add, I also believe they use the information you provide for their own nefarious purposes like selling it to people who use their LexisNexis services.

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VitalChek bad customer service

Warning-do not give this company your credit card information! This company promised to get my daughters birth certificate expedited. After I paid $84.00 for the service, I received an email stateting that expedited service was not available in the state that I needed the birth certificate. I called immediatly (With in minutes) and cancelled the order. About a week later I noticed that they charge had not been removed from my credit card. I called the office back and spoke to a very rude service rep that said my order had been cancelled but that she couldn't process the refund. Why? Because I couldn't tell her who I spoke with originally. Huh? I asked to speak to her supervisor but what hung up on. When I called back the lady that I answered the phone was just as rude and wouldn't authorize a refund. So here I sit. No refund and no birth certificate. I've taken the matter to my credit card company and i'll let them deal with these unprofessionals. Ii should of looked up the thousands of complaints that this company has against them!

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Update by Roxy1992
Jun 01, 2011 10:34 pm EDT

Well, David I just spoke with two representatives who were both rude and hung up on me. How can you help me?

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gdbill
Syracuse, US
Jun 18, 2011 4:12 am EDT

The best thing you can do is perform a credit card chargeback. Your bank will get your money back for you.

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VitalChek.com
Brentwood, US
Jun 01, 2011 10:13 pm EDT

Dear VitalChek customer,

I can help resolve the situation with your recent order. Please contact me directly at [protected] Ext: 6879.

Thank you,

David Butler
VitalChek Network, Inc.

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VitalChek super fast

Everyone complains about VitalChek but it's not always true. I needed to get a birth certificat in less thna two weeks for a trip. I contacted VitalChek on Friday and they made me fill out a form after charging me. That had me nervous so I found this site and expected the worst. I did what they said and had it norarizedn and faxed to them Monday. I recevied an email stating that San Diego was working on my Birth Cert on Tuesday and by Wednesday I was looking at it in front of me in New Jersey. So again... 3 Buisiness days from start to finish. I couldn't do this any faster except in person. THANK YOU FOR SAVING MY VACATION since the Passport agency rejected my old birth cert two weeks before leaving. THe rest of you seem to either fall victim to a scam site who said they are VItalchek but just retype your info...or you didn't follow directions.

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davidki
Everett, US
Aug 31, 2012 8:12 am EDT

I agree with you. I ordered my birth certificate from Seattle, WA on Friday at 1:00pm and had it in my hands on Wednesday at 1:00pm from Oklahoma. This was a great service.

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CT-Mike
Brookfield, US
Mar 22, 2012 6:14 pm EDT

Everybody has to get one right evry once in a while.

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5:34 pm EDT

VitalChek impossible to deal with

I do everything that they ask when trying to order docs, and then, days later, get emails saying there is a problem. I then call, wait for 30Z+ minutes, and am disconnected. Try repeatedly to email and call, and no frikking human being helps.

They are a rotten company and waste your time an energy.

No matter what I do, they won't help. I gave up on two orders in the past few weeks, so tried again. One order, supposedly is doing OK, the other order, they ask how I am related.

The FAQ online don't cover the issue. What is the point even dealing with them?

It's funny, I dealt with them a few times last Summer, and everything went fine. Now, they are worse than a govt department in the former Soviet Union.

I would strongly suggest everyone avoid them unless you want to get suicidal. They are THAT bad.

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VitalChek double billed

After being directed to vitalchek by the ny dept of vital records, I ordered a few records. Upon checkout, after putting in my credit card number, an error message appeared and was told that my order did not go through and I should try again later. So, I tried again in 5 minutes, placed the same order, put in my cc# and the order went through. Received my conf. # and that was that. The order total was 126.50. Approximately 7 days later, I was so happy to receive my documents in the mail. Then the next day, I received yet another order from vitalchek, the exact same order plus an extra birth cert, for total of 167.50. I was confused and went straight to my online bank account and low and behold, they charged me for both. I have sent 7 emails and called numerous times only to receive no response at all! Nothing! I have bounce 2 checks because they took so much money out that was not approved. I have reported then to my bank, the bbb and many online websites such as this one. Please do not use their service! What type of company doesn't answer their complaints from paying cuatomers? I can understand if it were a mistake and they credited my account, but to not respond at all is just wrong.

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VitalChek.com
Brentwood, US
Mar 11, 2011 8:01 pm EST

Dear VitalChek Customer,

Please contact me directly at [protected] Ext: 6879 for assistance with this issue. If you were charged incorrectly for a duplicate order, I'm sure I can resolve that issue.

Thank you,

David Butler
VitalChek Network, Inc.

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VitalChek terrible service

I have had a miserable experience with VitalChek. I was somewhat perturbed to discover that a private company has a monopoly on obtaining birth certificates from a government entity, but I needed the document quickly, so I figured I had little choice. I paid $37 to get my Arizona birth certificate, then learned I needed to submit a "verification of identity" form. I attempted to fax a copy of my driver's license to the number provided, only their fax line would not answer. There is no customer service number to call listed on their website -- you must submit an email tech support request. I did this, but got no reply. So, I searched the Internet and found a number to call. An indifferent-sounding representative gave me a second fax number to try. I got the same result -- no answer. Next, I found access to a scanner and scanned my license into a pdf file and uploaded it to VitalChek's site. Next day, I received an email stating that the license was "illegible" (completely false) and that my signature was missing from the form (also completely false). I called customer support again and asked them why they couldn't read a perfectly good pdf file and was told that their tech people needed a larger copy of the license and did not have the capability to enlarge pdf files. I'm wondering why this major company supposedly cannot do what any free pdf reader can, namely enlarge a pdf file up to 6400% if necessary -- sounds completely LAME to me! I have resubmitted the license image again, enlarged to the required 200% and am now waiting to see if my order will actually be processed. I have now wasted over a week on this "express" service -- ha ha! AVOID VITALCHEK LIKE THE PLAGUE IF AT ALL POSSIBLE!

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Update by jenkinsbrigade
Mar 17, 2011 10:10 pm EDT

How it played out: I called Mr. Butler on 3/4, and he promised to have the certificate out by the following Monday. He delivered on this promise, and I had the certificate on Tuesday. I find it bemusing, though, that no action was taken on my order until Mr. Butler read my original post -- tell me VitalChek isn't monitoring sites like this? And, as a final note, VitalChek finally got around to replying to my original email support request -- three weeks after I made the request. Sorry, VitalChek -- although I thank you for taking care of my order (eventually), this is still a less-than-ideal way to do business.

Update by jenkinsbrigade
Mar 04, 2011 7:08 am EST

For your information, "honey", I did initially go directly to the website for the proper county health services department, where i was informed that all birth certificate requests are handled by VitalChek, so save your smug condescension for someone else.

The latest hurdle VitalChek has now put before me is claiming that my signature on my ID and the signature on the verification of ID form do not match. WELL OF COURSE THEY DON'T -- the signature on my driver's license is one of those idiotic electronic signatures one signs in a cramped space on a touch screen, where you don't actually see your signature as you're writing it. Probably most people's signatures get screwed up on those devices.

I will call Mr. Butler, but my next call after that will be to the Tennessee Better Business Bureau.

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VitalChek.com
Brentwood, US
Mar 03, 2011 8:02 pm EST

VitalChek Customer,

Please contact me directly at [protected] Ext: 6879 for assistance with your order. I'm sure I can help.

Thank you,

David Butler
VitalChek Network, Inc.

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VitalChek birth certificates

VitalChek is a joke. I submitted two orders for birth certificates and a marriage certificate. Cost over $100. For one birth certificate all they did was send me via the internet their order form and instructed me to fax it to the city the birth took place. The second birth certificate, they ended up instructing me to send my request and identification documentation directly to the State. The identification documentation for their company differed from the State and they would not provided the birth certificate. They took my money though. Unless your request is simple, they are useless! Of course my State website refers you to VitalChek, so you have no choice other then to go through their maze of garbage.

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Update by NJ BS
Feb 15, 2011 9:36 pm EST

I must change my opinion regarding VitalChek and my recent issues with obtaining a birth certificate. Because of my negative post Mr. David Butler of VitalChek responded with his post instructing me to contact him directly. I contacted Mr. Butler and within 10 minutes he addressed my issues and my order is being processed. He is a true gentleman and professional, which is very refreshing in these times. In this age of the Internet things are sometimes made more dificult then speaking to a live person that is willing to help. Thank you Mr. Butler for your time and concerns to make my needs happen.

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Quad
aaa, US
Apr 02, 2013 9:18 pm EDT

I ordered a death certificate from this company. Over the course of weeks, I received multiple messages informing me that I needed to provide more information. I provided this information promptly, and asked if everything was set to go. Received no response. A week later, I get a notice that the order was cancelled. Emailed David Butler and he gave me yet another excuse as to why the order was not processed - except that the documentation he claimed I didn't submit or was invalid WAS SUBMITTED A WEEK PRIOR and I got NO notification it was not valid. NOW READ ON FOR THE GOOD PART.

When I started getting the runaround from this company, I figured I should just file my request directly with the state for the death certificate in the case that Vital Check wouldn't pull through. I supplied THE EXACT SAME DOCUMENTATION that I gave VitalCheck, the same info that VitalCheck said they never received or was not sufficient. Guess what? THE STATE SENT ME THE DEATH CERTIFICATE within two weeks.

In case you're not putting this together, VitalCheck claims that my documentation was not valid and/or not received, so they couldn't fulfill my order, and cancelled it with no refund. However the state had NO PROBLEM with the documentation I had. This means that VitalCheck is taking people's money, NOT DOING ANYTHING, then cancelling orders and not giving refunds.

This company is a SCAM. Fraud, fraud, fraud.

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VitalChek.com
Brentwood, US
Feb 15, 2011 2:59 pm EST

VitalChek Customer,

Please contact me directly at [protected] Ext: 6879 for assistance with your order(s). I'm sure I can help.

Thank you,

David Butler
VitalChek Network, Inc.

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1:16 pm EST

VitalChek waste of time

These people are something else I have been attempting to get my birth certificate for over a month, always something happens, I'm guessing they collect personel info and store it .I just got smart and went to the state I was born in public health web site and guess what ? I found out I could get my birth certificate by myself fill out one simple form and a copy of my drivers license, send in the mail, and they didn't even charge me ( prior military service)...Just lick the stamp you will be glad you did and no fustration or lost of time because of someone else..

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Kimeron
San Carlos, US
Feb 19, 2011 12:54 am EST
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I signed up with VitalChek because it was listed on my birth state's website as a way to "get it faster" when I needed a certified copy of my birth certificate for a passport that I needed right away. All over their website it says estimated processing time was "3-4 days" and I paid for he overnight UPS Air shipping. I received a confirmation from VItalChek that they had sent my order to the state vital records department the next day, but 4 business days later, I had received no certificate. On the fifth day, still not certificate. There is no way to track what happens once VitalCheck has sent your info to the state. I called Vitalcheck and the person says "the state agency says to allow 10 days". What? This information was nowhere to be found when I ordered, although it does say "estimate". I told the support person that I didn't think this was fair since even the confirmation email from them says 3-4 days. I then asked him if Vitalchek could follow up with the State to see what was holding up my order and he said that they couldn't. I asked for information to do it myself and it he said that they weren't allowed to give me the number but that I could call information.
I complained that I had paid extra for faster service, just like the state website indicated and that I should be refunded that money since it did not arrive faster. He said that they couldn't. I went back to their website and after clicking around, there is a very small disclaimer that they cannot guarantee timely delivery.

I then found out from the state website that it would be faster to go directly to the county registrar of deeds to get a certificate and that my parents could walk in same day and get a certified copy and overnight it to me. But now, I've wasted a week and I have to pay $60 to the passport office at this point to get their expedited service. Thanks for nothing VitalChek.

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VitalChek good service

This is not a complaint...it's praise for VitalChek.com. I ordered 4 documents to complete some family genealogy and I received 3 within a week and the 4th was my fault because I put Macon, Ga. on the application instead of Columbus, Ga. But the Georgia Department of Vital Statistics called me saying they couldn't find the document and then I realized the mistake I had made. They also credited my checking account AND sent me a notification regarding the mistake I had made. Another great source is Archives.com.

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2:32 pm EST
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VitalChek payed for order did not get it from

I ordered birh cert. two months ago and did not get it they took my money instead no response from company i have called them at least six times they say will check status and get back to me in two days and then never do spoke to vital records and they do not do a thing made complaint with consumer affairs yesterday i guess i will have to wait and see if anyone knows anything else i can do please let me know i feel like an *** all ready maybe a full page ad in newspaper will help.

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VitalChek.com
Brentwood, US
Feb 01, 2011 7:34 pm EST

Dear VitalChek customer,

Please contact me directly at [protected] Ext: 6879 for assistance with your order. I would be glad to help .

Thank you,

David Butler
VitalChek Network, Inc.

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6:56 pm EST
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VitalChek - failed to provide documents, no refund

VitalChek has stolen our money 2 times in 2 different occasions. We ordered all of our family birth certificates so we could take a trip to Canada and needed these for documentation. 3 arrived find, my daughter's did not. We had to leave the kids at home because of this. Now, November 3rd, 2010, I reordered it, having forgot about the prior situation and...

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5:54 pm EDT
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VitalChek don't deliver

Vitalchek is supposed to help you get birth, death, and marriage certificates to help people doing geneology research, but after numerous times of faxing them a copy of my drivers license, i keep getting the same e - mail from them asking for it again. There have been many complaints about this company, and i'm sorry i didn't read them before i used them. I guess i'm out the $38 they charge, but i have learned a valuable lesson. Check out companies before you use them.

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VitalChek.com
Brentwood, US
Nov 04, 2010 1:04 pm EDT

Dear VitalChek customer,

Send an email to 'vitalchek_gateway@mailca.custhelp.com' and put 'ComplaintsBoard' in the subject line. We can address your issue promptly.

Thank you,

VitalChek Online Support

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8:08 am EDT
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VitalChek upload problems;no help

I placed an order for 3 certified copies of birth certificate.Could not upload Identity Verification Form, received Server Error each time. Could not contact anyone at company through e-mail or phone. Have sent numerous e-mails since problem began, but only response is automated that my question was received. Phone lines swamped with calls from five minutes after office hours;I am always told to call back later.This company is the only way to obtain the copies I need in the time frame I need them, but I am ready to give up.This situation is ridiculous.

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Cooblew1983
Greensboro, US
Jan 14, 2011 1:02 am EST

Hopefully through searches these comments will get out there. They should have these specs on their website, but I couldn't find them and had many problems uploading my documents...but I got it done...
To upload documents to vitalchek.com you'll need to know this:
First, Browsers. Best option is to use Internet Explorer. Safari, they say, works spottily. If you have a Mac (as I do) Opera worked for me (which you can download for free, google it).

Now, onto file type and size...forget what accepted files the vitalchek website says work. JPEG was the only one that worked. PDF DID NOT work. I didn't try many others...but JPEG worked fine. You should be able to scan in your document as a JPEG to avoid the messy business of file conversion.
File Size...the website has an upload file size limit. They don't warn you...so if your file is over 4MB, it will not go through.
Those are the specs I used to get my file uploaded. If your file meets that criteria (type: JPEG, size:less than 4MB) and you are using the right browser (Internet Explorer or Opera...possible Safari) you should be able to go to the Vital Chek website and follow their upload instructions and be golden from there.
You WILL get a confirmation after uploading if it went well. Read that page and make sure you do everything it tells you and all should be well. I know this itself is confusing and the whole thing is a pain...but that's what it needs. Sorry...took me a long time to figure this out...but it's the truth.

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4:28 pm EDT
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VitalChek waste of time and money

While touting that they will fulfill genealogy requests, it isn't until AFTER you've placed the order that they will tell you you need to provide a birth certificate for every single generation to prove your relationship to the individual on the requested record. They will charge you for the privilege of doing so. They will send you numerous emails requesting required documents - in my case 6 - that I uploaded and faxed 4 times. I did speak to someone online who told me my request could not be processed if I did not proved the 5 birth certificates proving relationship. As I could not, my order was cancelled, but I was still charged 11.95. And then I received ANOTHER email requesting more documentation. I'm glad that some people have had success with vitalchek, but I strongly recommend against doing business with them. Especially for genealogy requests, deal directly with the state or town. Save yourself time, money, and aggravation.

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tina allen
marieta, US
Dec 16, 2010 3:28 am EST

IM ANOTHER ONE THATS BEEN SCAMMED FROM VITALCHEK...I REQUESTED A BIRTH CERTIFICATE AND HAD TO GIVE THEM MY CREDIT INFO FIRST BEFORE I COULD COMPLETE APPLICATION, .THEN WINDOWS CAME UP SAYING THAT VITALCHEK WOULD NEED MORE INFO SUCH AS I.D AND TO FAX THAT OVER TO PROCEED, I DIDNT HAVE AN I.D . THATS WHY I WAS GETTING A BIRTH CERTIFICATE IN THE FIRST PLACE...SO I CANCELLED MY ORDER AND RECIEVED AN EMAIL THAT VITALCHEK WILL CANCEL MY ORDER AND I WOULDNT BE BILLED, I JUST DIDNT UNDERSTAND WHY IT DOESNT STATE FIRST THAT MORE IDENTIFICATION WOULD BE REQUIRED BEFORE YOU GO ANY FURTHER. I THEN MADE A PHONE CALL TO MY BANK TO SEE IF MONEY HAS BEEN TAKIN OUT AND I DISCOVERED THAT VITALCHEK BILLED ME, NOT ONCE, BUT TWICE, EVEN THOUGH I CANCELLED MY ORDER. I AM ABOUT 65.00 IN THE WHOLE NOW...MY BANK STATEMENT DOES NOT LIE VITALCHEK IS A SCAM!...
ROBBED,
TINA ALLEN

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2:21 pm EDT
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VitalChek rip-off

Dear vital check/lexis nexis or who ever you are?

Your comp. Is a scam and misleading and i'm reporting your comp. To the better business bureau. Thank you but not thanx for wasting my time and you better don't use my info. For maliciously use or I sue and sue and sue to I win I don't give up that easy i'm mad of your comp... >: - (

Sincerely: a pissoff and not satisfy cost. >: - (

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VitalChek Customer Reviews Overview

VitalChek is an online service that enables users to obtain vital records such as birth certificates, death certificates, marriage licenses, and divorce decrees from government agencies. The website has received numerous positive reviews for its ease of use, speed of delivery, and helpful customer service.

Customers appreciate the convenience of being able to order vital records online instead of having to visit government offices in person. VitalChek has also been praised for its user-friendly website and intuitive ordering process. Reviewers have noted that the entire process is quick and hassle-free.

In addition to its ease of use, VitalChek has received positive reviews for its fast delivery times. Many customers have reported receiving their requested documents in just a few days, which is a significant improvement over the longer wait times associated with traditional methods.

Finally, the website's customer service has consistently been praised for its helpfulness and responsiveness. Users have reported receiving prompt and efficient assistance from VitalChek's support team via email and phone.

Overall, VitalChek's reviews demonstrate that the website is a reliable and efficient way to obtain vital records. Customers appreciate the convenience, speed, and helpful customer service provided by the online service.

VitalChek In-depth Review

Website Design and User Experience: The website design of VitalChek is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear headings and well-organized content. Overall, the user experience is smooth and hassle-free.

Range of Services Offered: VitalChek offers a comprehensive range of services, including birth certificates, death certificates, marriage records, and divorce records. They also provide services for obtaining copies of social security cards and other vital documents. The wide range of services ensures that customers can easily access the documents they need.

Ordering Process and Ease of Use: The ordering process on VitalChek is straightforward and user-friendly. The website provides clear instructions on how to place an order, and the step-by-step process is easy to follow. Customers can easily input the required information and select the desired documents, making the ordering process quick and efficient.

Speed and Efficiency of Service: VitalChek is known for its speedy and efficient service. Once an order is placed, customers can expect to receive their requested documents within a reasonable timeframe. The processing time is generally quick, ensuring that customers receive their vital records promptly.

Customer Support and Communication: VitalChek offers excellent customer support and communication. Their customer service team is responsive and helpful, addressing any queries or concerns promptly. They provide multiple channels of communication, including phone, email, and live chat, ensuring that customers can easily reach out for assistance.

Pricing and Value for Money: While the pricing for VitalChek's services may vary depending on the type of document and delivery method, they offer competitive rates. The value for money is excellent, considering the convenience and efficiency of their service. Customers can be assured that they are getting their money's worth when using VitalChek.

Security and Privacy Measures: VitalChek prioritizes the security and privacy of their customers' information. They employ robust security measures to protect sensitive data and ensure that all transactions are secure. The website is encrypted, providing a safe and secure environment for customers to order their vital records.

Accuracy and Reliability of Information: VitalChek is known for its accuracy and reliability in providing vital records. The information provided on the documents is accurate and up-to-date, meeting the necessary legal requirements. Customers can trust that the information they receive from VitalChek is reliable and trustworthy.

Customer Reviews and Feedback: VitalChek has received positive customer reviews and feedback. Customers appreciate the convenience and efficiency of their service, as well as the helpfulness of their customer support team. The overall satisfaction expressed by customers is a testament to the quality of service provided by VitalChek.

Overall Satisfaction and Recommendation: Overall, VitalChek is highly recommended for anyone in need of vital records. Their user-friendly website, wide range of services, efficient ordering process, excellent customer support, and competitive pricing make them a top choice. The speed, accuracy, and reliability of their service, coupled with positive customer reviews, contribute to high levels of overall satisfaction.

How to file a complaint about VitalChek?

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.

3. Writing the title:
- Summarize the main issue with VitalChek in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with VitalChek, including key areas of concern, any transactions, steps taken to resolve the issue, the company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

This guide aims to help you effectively file a complaint or review about VitalChek on ComplaintsBoard.com.

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Phone number

+1 800-669-8313

Website

www.vitalcheck.com

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