[Resolved] Vitalchek / getting run around with death certificate, customer service horrible

Contact information:

I ordered through VitalChek to speed things up, what a huge mistake! I uploaded my ID and they say they never got it, so I faxed my ID and still nothing. If I had mailed the form to California with a check for $18, I would be way ahead in the process. As it is I've lost two weeks now. I'm registrar for my local DAR chapter and very active in genealogy community, you can bet I'll tell everyone to never, ever use this service. It is truly a scam. Right now I've been on hold with their customer service for 15 minutes, I suspect I will not reach a live person. I emailed and they sent a reply that didn't help or answer any questions.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • VitalChek Network Customer Care's Response, Mar 09, 2017

    Dear Customer,

    Please contact me directly by calling [protected] Ext: 86879 for assistance with this issue.

    David Butler
    VitalChek Network

Mar 09, 2017

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