When placing an order, all customers are required to check the box that confirms to us that they have read and agreed to the terms and conditions of their trial offer. prior to completing the sale transaction, no orders can be processed without accepting the terms and conditions which are listed next to the order information and clearly explains the following:
The 15-day trial period starts from the date the order is shipped (not received). this information is stated in the terms and conditions, on the order page, on their sales receipt, on an enclosed insert with every trial package and in a delivery confirmation that is emailed to each customer upon the shipment of their order.
If the customer is not satisfied with the product they are required to contact the supreme brands customer service department within the 15-day trial period to cancel their auto-ship program (our customer service department is available 24 hours a day, 7 days a week). if the customer is enjoying their product, then they do not have to do anything and at the end of their 15-day trial period they are charged the value rewards price (which is stated on their terms and conditions) for the original shipment. approximately 30 days from their original purchase date and every 30 days thereafter they are to be sent another 1 month supply of the product, and the credit card on file would be billed the value rewards price, plus shipping and handling.
I would like to apologize for your inability to contact our customer service department. during the period in which you called we were switching from an in-house call center to an out-sourced call center. we are now operational 24/7 with minimal hold times. if you would like to contact our customer service department to discuss any possible refunds please call 866-899-9006, thank you.
Customer service manager