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4.1 262 Reviews

VistaPrint Complaints Summary

33 Resolved
60 Unresolved
Our verdict: Engaging with VistaPrint, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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VistaPrint reviews & complaints 101

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Newest VistaPrint reviews & complaints

ComplaintsBoard
K
12:00 am EST

VistaPrint weird add-on charges

Invites arrived wrinkled from poor shipment and no protection from damage. Just a plain bubble envelope.
Ink streaks in my invitations.
Blank sheet of paper, supposed to be an invite, I was charged for.

Weird add-on charges. Like charging 5 bucks for color. Of course I want color invitations — I clicked on a color picture...
Silly and sneaky.
I would not shop here ever again.

Read full review of VistaPrint and 5 comments
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C
C
Charlie Bates
, US
Apr 23, 2023 10:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

When I received the top there was a sticky substance on the collar and it’s taken ages to get off

Really disappointed in the lack of care as there was no sticker on the collar and this shouldn’t have been on there at the beginning

M
M
M Star
South Australia, AU
Apr 02, 2023 9:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

what is on screen is not what is printed the business cards have been printed with a faint black border yet on the screen the border is not distinguishable. only on the front of business card only, the back is good. Order number: VP_67JDZ1QF

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J
J
Joelmolina@420
, US
Dec 25, 2019 8:16 am EST

I want a refund of my $25 for the express shipping I ordered.

J
J
Joelmolina@420
, US
Dec 19, 2019 9:59 am EST

I paid $25 express shipping and it was Guaranteed delivery yesterday. It did not arrive so I want a refund.

A
A
Abhay Nikale
, US
Feb 12, 2019 4:34 am EST

FYI

It is very unfortunate that when called today evening after 6.30 pm regd delivery assurance given by Ms. Shabnam but in vain. our team member informed to wait today till 8 pm or tomorrow morning will get product. Pathetic two types of answer by team members.

Pls. cancel the product if can't deliver today 8 PM and confirm for the same.

VistaPrint Customer Reviews Overview

VistaPrint is an online provider of printing and marketing services primarily catering to small businesses and individual consumers. They offer a range of customizable products including business cards, marketing materials like flyers and brochures, signage, and promotional items. Additionally, VistaPrint provides digital marketing services such as website building and email marketing. Their platform allows users to design their own products or select from pre-designed templates. VistaPrint aims to supply accessible and affordable marketing solutions with an emphasis on convenience and user-friendly online ordering.

VistaPrint In-depth Review

In summary, VistaPrint is a service that offers a wide range of customizable products with a focus on quality and customer satisfaction. The website is user-friendly and the company shows a commitment to environmental responsibility. Below is a detailed review based on specific aspects of the service.

Website Usability and Design

  1. Navigation and Layout: Website is easy for navigate, even if English not first language. Categories well organized, making finding products simple.
  2. Mobile Responsiveness: Site works well on mobile, adapting to screen size for easy ordering on go.
  3. Design Aesthetics: Clean and modern design, with attractive color scheme and visuals.

Product Range and Selection

  1. Variety of Products Offered: Many products available, from business cards to marketing materials and more.
  2. Customization Options: Customization is very flexible, allowing for personal touches on products.
  3. New Product Additions: Regularly adding new items, keeping selection fresh and up-to-date.

Product Quality and Material

  1. Durability and Material Quality: Products are durable and made from quality materials.
  2. Print Quality and Accuracy: Print quality is high, with accurate colors and sharp details.
  3. Product Guarantees or Warranties: Satisfaction guarantee provided, ensuring confidence in purchases.

Pricing and Value for Money

  1. Cost Comparison with Competitors: Prices are competitive, offering good value for the quality provided.
  2. Discounts and Deals: Frequent promotions and discounts available, especially for bulk orders.
  3. Bulk Order Pricing: Bulk orders come with significant discounts, benefiting larger orders.

Ordering Process

  1. Customization Tools and Ease of Use: Tools for customizing products are user-friendly and intuitive.
  2. Preview and Proofing Process: Offers a detailed preview and proofing step to ensure accuracy before ordering.
  3. Checkout and Payment Options: Secure checkout with multiple payment options for convenience.

Customer Service

  1. Responsiveness and Support Channels: Customer service is responsive with multiple channels for support.
  2. Problem Resolution Efficiency: Issues are generally resolved efficiently and satisfactorily.
  3. Customer Service Hours and Availability: Customer service is available with reasonable hours for assistance.

Shipping and Delivery

  1. Shipping Options and Costs: Multiple shipping options available, with clear cost information.
  2. Packaging Quality: Products are well-packaged to prevent damage during transit.
  3. Delivery Timeliness and Tracking: Deliveries are timely, with tracking information provided for convenience.

Returns and Refunds Policy

  1. Clarity and Fairness of Returns Policy: Returns policy is clear and fair, with customer-friendly terms.
  2. Refund Process and Timeliness: Refunds are processed in a timely manner, reducing customer inconvenience.
  3. Customer Feedback on Returns Experience: Feedback on returns is generally positive, indicating a good experience.

Customer Reviews and Testimonials

  1. Overall Customer Satisfaction: High levels of customer satisfaction reported in reviews.
  2. Repeat Business and Loyalty: Many customers return for repeat business, showing loyalty to the brand.
  3. Common Praises and Complaints: Praises often relate to product quality and customer service, while complaints are less frequent and vary.

Environmental and Social Responsibility

  1. Sustainability Practices: Company demonstrates commitment to sustainability with various practices.
  2. Eco-friendly Product Options: Offers eco-friendly product options for environmentally conscious customers.
  3. Community Involvement and Charitable Actions: Engages in community involvement and charitable actions.

Brand Reputation and Reliability

  1. Industry Standing and Years in Business: Well-established in the industry with many years of operation.
  2. Awards and Recognitions: Has received awards and recognitions, enhancing its reputation.
  3. Consistency in Service and Product Quality: Consistently provides high-quality service and products.

Special Features and Promotions

  1. Loyalty Programs and Rewards: Offers loyalty programs and rewards for repeat customers.
  2. Seasonal Promotions and Sales Events: Hosts seasonal promotions and sales events for additional savings.
  3. Exclusive Services or Products: Occasionally offers exclusive services or products.

Security and Privacy

  1. Website Security Measures: Implements strong security measures to protect user data.
  2. Data Privacy and Protection Policies: Adheres to strict data privacy and protection policies.
  3. User Trust and Confidence: Maintains a high level of user trust and confidence.

Future Outlook and Company Growth

  1. Expansion Plans: Continues to expand its product range and market reach.
  2. Innovation and Technology Adoption: Embraces innovation and technology to improve services.
  3. Market Trends and Adaptability: Shows adaptability to market trends and customer needs.

Conclusion and Overall Rating

  1. Summary of Key Strengths and Weaknesses: Strengths include product quality, customer service, and environmental responsibility. Specific weaknesses are less evident but may include occasional delivery delays or isolated customer service issues.
  2. Final Recommendations: Recommended for those seeking quality custom print products with reliable service.
  3. Overall Satisfaction Rating: Given the overall positive aspects, the satisfaction rating is high.
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Ensure that you follow each step carefully and provide all necessary details to effectively file a complaint against VistaPrint on ComplaintsBoard.com.

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VistaPrint contacts

Phone numbers

1800 431 217 1800 948 306 More phone numbers

Website

www.vistaprint.com

Most discussed VistaPrint complaints

weird add-on charges
2
(opinions to this review)

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