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4.1 262 Reviews

VistaPrint Complaints Summary

33 Resolved
60 Unresolved
Our verdict: Engaging with VistaPrint, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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5:50 pm EDT
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VistaPrint automatically subscribing me

Several times when I placed orders at vista print, they have automatically subscribed me to magazines. This latest one, parents magazine, was a default "yes" on their checkout screen. Sneaky trick. I have today informed them of my formal complaint to the securities and exchange commission for consumer fraud. When I tried to unsubscribe, I was told that since it was free, why wasn't I more appreciative.

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8:57 pm EDT
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VistaPrint poor printing/cutting of business cards

I recently ordered business cards. When they arived I noticed that all 500 of them had a white stripe on the left or right of each card (my cards are red in color so easy to notice) I have been going back and forth with their "customer service" and when I finally emailed them a picture they admitted that they made a mistake. Then I asked if they were going to reprint them, they said that they were sorry but that they could not do that! I'm very upset with the service, it's ok to make a mistake as everyong does, but when you fail to make it right that's just plain wrong. This is the problem and the way big business get a bad name and why lots of people are reluctant to use large companies, I sure wish I wouldn't have...

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12:29 pm EST
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VistaPrint free business cards

Vistaprint has just lost my business for good.

I have used vistaprint exactly 2 times.
The first experience went off without a hitch and the cards came back better than expected (for the price) and I was actually impressed. This was in the summer of 2009.

I have an excellent printer and prices, so I didn't find opportunity to try them again until recently.
A friend wanted some cards done, and I decided to vistaprint another shot in order to save my friend exactly $35. I was expecting the same quality of cards and printing. I designed the card, so I knew what to expect and I figured saving money was the objective.

Well.. Vistaprint somehow managed to print a 2 sided all blue business card with one side yellow.
I've been in pre-press and publishing, designer for years and I can't fathom how they managed to make this mistake or get that result.

I wasn't happy nor was my friend, but I figured vistaprint would be very apologetic about the obvious mistake, and either issue an immediate refund or offer a completely free re-print with possibly a discount or something for the trouble..

What I got was a blunt letter blaming me for the mistake, and stating that I must have sent it that way or else one side would not be printed yellow. They simply printed what I had sent, and if I wanted it to be blue - I should order an additional run with a blue side instead. The vistaprint customer service rep. Included instructions on how to view a proof of the print job. And a link to sign in to that order.

When I logged in, sure enough.. It was yellow on one side. I was baffled. Until I revisited my design which was completely fine. I then double checked a screen shot of the original order proof, and it was clearly blue, not yellow. It was then that I noticed the most disturbing fact of all. The date on the artwork and proof they sent me, was showing it was altered that day.
I couldn't believe my eyes. I know I didn't alter my design. So what was this date all about?
I then looked at the portfolio, which showed everything I had sent in the order. And nothing I had sent was yellow. And the date was correctly 2 weeks previous.

What does this mean for vistaprint?
It means that they actually took the time to make a proof fit the printing mistake, so they could blame me for the error and suggest I re-print the job.

If this isn't fraud, I don't know what is.
And I sent a very to the point letter explaining exactly what I found, and that I was not a spring chicken but a seasoned designer with extensive pre-press experience.
I made it clear that I did not send a yellow side to that business card, and that I had proof of their alterations. Not to mention the original artwork - date stamped and emailed to myself with a screen capture of the actual proof that I agreed to when I pressed "ok" to the order.
I explained that I was no longer interested in a free re-print at all, but that I now wanted a full refund without question. I was also going to be sending my findings to the better business bureau and take the time to present it at their next shareholder meeting so that their shareholders could better understand what kind of business they are investing in.

In the same email, I requested a call back or email from a supervisor or somebody that could possibly explain how my design turned yellow, was altered without my consent, and more importantly.. How it became altered without me altering it.

I recieved

That would explain how such a set of circumstances and events could have possibly transpired without malicious and fraudulent intent. I said, "I look

Needless to say, I have received an immediate refund.
They then went on to include a link to a 'proof' that clearly showed that one side was yellow and not blue.

Results of my letter, and catching them in the act.
- I received an immediate refund (within 20 minutes).
What was suspiciously missing from the refund notification was any apology or attempt to explain what had happened. Just a clear and itemized list of what was being refunded. Which was everything.

I did receive a call from a woman at vistaprint.
Unfortunately it went to voicemail, as I was on another line. This was clearly the apology that should have been given in the first place. Now, too late and still without any explanation or reasoning to the error.

She simply said,"just wanted to say we are very sorry for the inconvenience, you have been given a full refund." please call back if you require any further information or would like to continue to do business at vistaprint.

I did not call back.
As much as I would love to hear the excuse.
I had wasted enough time proving they lied and attempted to defraud me out of my money, as well as additional money by blaming me for their error.

So.. Potential vistaprint customers, you have been given fair warning.

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Update by klubjunk
Mar 23, 2011 12:59 am EDT

Yes you are correct.
I did have success with a single job before.
And that's why I thought I would try them again for a simple business card print job and save a few bucks (probably $15)..
I knew what to expect on the printing quality, and I know how to send exactly what would print well with their setup..
Unfortunately they managed to print a blue card yellow,
Overprint all the inks and make a simple job turn to crap.
Using them again was a mistake, that's all there is to it.
Trying to save a couple bucks was soooo not worth it.

Resolved

RESULTS OF MY LETTER, and catching them in the act. - I received an immediate refund (within 20 minutes). What was suspiciously missing from the refund notification was ANY apology or attempt to explain what had happened. Just a clear and itemized list of what was being refunded. Which was everything. I did receive a call from a woman at Vistaprint. Unfortunately it went to voicemail, as I was on another line. This was clearly the apology that should have been given in the first place. Now, too late and still without any explanation or reasoning to the error. She simply said, "Just wanted to say we are very sorry for the inconvenience, you have been given a full refund." Please call back if you require any further information or would like to continue to do business at Vistaprint.

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Larry Maxwell
Metairie, US
Oct 10, 2011 7:36 pm EDT

What a damn nightmare! I somehow signed up for a website(still don't remember doing it) when the fist bill came i called and cancelled it-this was last Sept. This past saturday (Oct 8th) Vistaprint attempted to charge my bankcard twice and today (Oct. 10th) they tried to charge my bankcard again 4 seperate times within minutes of one another. But here's the strange part-they use some 3rd party bank out of the netherlands and when the charges were attempted on my bankcard there was NO dollar amount for the charge! I am cancelling my card immediately and have notified my bank never to accept a charge from these people- My banker sdvised me to cancel the card immediately-- Vistaprint has been hacked and all your money can be drained from your account! Don't do business with these people PLEASE! Just go ahead and pay the extra little amount and have stuff done locally!

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InkThis
floridina, US
Mar 22, 2011 9:33 pm EDT

You're in "pre-press and publishing for years" with an "excellent printer/prices" but you're relying on VistaPrint? Please. No-one in the business would look at VistaPrint except to see what NOT to do.

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8:54 pm EST
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VistaPrint shipped me unsolicited merchandise

I had never heard of this company or ordered anything before a ups package arrived containing unsolicited merchandise from them. They charged my credit card $60.10 for ball point pens and notepads I had not ordered. I suspect this company is engaged in credit card fraud. If you call the toll free number the first option they offer is press 1 for questions about credit card bills - so it looks like they get lots lots and lots of calls disputing their fraudulent charges.

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10:29 pm EST
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VistaPrint unauthorized charges!!

1- they advertise "free" business cards and a few other crap. Than they charge you for logo upload, image upload etc. They you pay a high cost shipping and wait for weeks to receive the item. They print their own advertisement on the back side and actually you're payin for their advertising...! The quality of the business cards are not good at all. They're printed on really cheap looking paper.

2- on the check out there are too many selctions, upgrades etc. They fraustrate you until you miss reading something that was already selected. Which is you agree to pay them $30 a month... Who would want to make a donation or monthly payment to a service that they purchased some free business cards.

3- your money is gone. Don't ask them to pay what they have already taken out from your account. If you're lucky they might stop charging you...

4- they sell your information (name, company name, address, telephone number, email address whatever you put on your "free" business cards)... You will know they sell your information from the increase of the advertisement and telemarketer calls.

5- un ending emails. They will spam your email box with thousands of emails.

If you want to ounish yourself go ahead and get some "free" crappy business card from the,

Read full review of VistaPrint and 3 comments
Update by denizcaroll
Jul 06, 2011 6:56 pm EDT

There are thousands of complaints about unauthorized charges. I have several friends in that list as well. Stop lying. There are even law suits against this scam. Again Stop lying.

Update by denizcaroll
Jan 27, 2011 4:48 am EST

Watch this:
http://www.thebostonchannel.com/news/19069185/detail.html

Abviously you work at Vistprint...!

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jules alexandre
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Nov 05, 2008 11:14 am EST

i ordered a shirt from there a few months ago and they still continue to charge me monthly

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DB2010
Las Angelos, US
Feb 10, 2011 9:20 pm EST

denizcaroll; NO, I do NOT work at Vistaprint! I am a over-the-road Truck Driver & run a small business on the side. The business cards I ordered are for my business & as I stated before, I paid shipping/handling ONLY. Again, no problems with my order or payment.

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DB2010
Las Angelos, US
Jan 27, 2011 3:20 am EST

That's strange. I ordered 250 free Business Cards & received them in a reasonable time. They were printed exactly as I specified, including the current year calender on the back. I paid only the cost of shipping just as they advertised. No problems here.

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6:23 pm EST

VistaPrint poor quality, no service, financial loss

Have had several experiences w/ vistaprint over the years thru 3 or 4 business associations. Bottom line is that when you're fortunate enough to slip through and not hit any of their infamous snags, good for you. But when they mess up, which is absolutely inevitable, they mess up spectacularly and are obnoxious to deal with. So it's a gamble - you may come off okay with attractive products at a good price, but our company has decided that the massive screw ups that come every few orders destroy any savings, so that's it's cheaper and better to go with moo.com or someone else dependable and honest. When it's our call, we absolutely use someone else. When it's not our call, we strongly advise our associates to use someone else, as we will not chip in for emergency reprinting if and when vistaprint ruins another marketing order.

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11:29 am EST

VistaPrint bad shipping practices

My order delivery was promised for 12/11; then I received an email that the order shipped early and I should receive it on 12/9. It is 12/15, my order is still in a different part of the country, and it's not scheduled to be received at the postoffice until 12/21, then I have to wait for my mail carrier to deliver it to my home. I called and the order was refunded, but they refused to have the order reprinted and rush delivery. Now I have a problem to correct by not having my product in time and find another solution to meet my deadline, when it wasn't my wrongdoing. I feel that this is awful customer service and I will not ever purchase anything from this company again either for myself personally or for my company, for which I am the marketing manager. My experience has shown me that their delivery promises cannot be trusted and they are willing to offer only limited assistance to their unhappy customers who are left "in a jam."

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2:01 pm EST
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VistaPrint - credit card scam victim

I have been the victim of credit card scams through vistaprint.com for several years.in doing research online, i’ve found thousands of other victims internationally and the consumers in this country need to be aware of this. Though I have been a client since 2002 – placing almost 100 orders for multiple businesses on several different credit cards – I...

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9:29 pm EST
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VistaPrint failure to supply adequate product

I recently ordered christmas cards using their online system.
I received the order, however the envelopes didn't fit the product.
I rang them and the company assured me they would send the correct envelopes, these arrived and they were wrong again. I rang again and these envelopes didn't arrive, I rang to check on them and they hadn't been sent. I rang again, once again I was assured that I would get the correct envelopes... And suprise suprise they were wrong.
I told them I wanted a refund, as I couldn't send the cards are they were not a standard size that I could just buy envelopes... I am still waiting for my refund.

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YouareIdiots
Atlanta, US
Feb 22, 2012 3:00 pm EST

Dispute the charges with your bank. The people working for Vista Prints are obviously idiots.

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denise edwards
bristol, GB
Feb 22, 2012 2:59 pm EST
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i think vistaprint are rubbish and dont no even how to print the lables they printed for me were all wrong and they printed over my address with another word so i cant even use the 140 lables i got i am binning the crap lables and never useing vistaprint ever again

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10:53 am EDT
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VistaPrint cancelling website

I have a business website with vista print and we have closed our business so I called vista print last friday to cancel the website. I made six calls, I was able to get their ordering department every time but when they transferred me to the cancellation department I got cut off. On my sixth call I got operator extension 5253 and told her I wanted my website canceled now, she wanted to send me to the department that kept cutting me off, I said no, she needed to take care of it and explained why. She said it would be taken care of that day, well it is till up and running. This company is doing bad business. I will be filling a complaint with the bbb and my credit card company.

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denizcaroll
, US
Jan 27, 2011 12:22 am EST

May I ask why you signed up for a free or $5 website with vista print? If I told you I would sell you a brand new mercedes for $5, 000, would you buy that too?

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12:50 pm EDT

VistaPrint scam

Do not, I repeat do not order anyhting from vista print online! They charge different amounts to your credit card (for their accounting conveniences, they charged the wrong amount first and changed the amount, cancelled the first one, so it looks like my card has been charged 3 times.) they don't even have a 800# listed on their website. They trick you with wordage by saying if you add this much shipping is free and still charge the shipping. Omg, what a waste of time and money. I can't believe this people stay in business.

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Catherine Nagy
Ramona, US
Aug 18, 2014 8:25 pm EDT

I have never used Vistaprint but they have been charging my American Express account $9.99 every week, now 6 times. American express is "looking into it" but I still have them on my current bill. Total scam

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HBchilln
Huntington Beach, US
Dec 11, 2010 7:55 am EST

VISTA PRINT in the news: BOSTON -- "A company is accused of running one of the largest unauthorized consumer billing operations in the country." (Watch the news clip)

http://www.thebostonchannel.com/news/19069185/detail.html

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11:01 pm EDT
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VistaPrint customer service

It's impossible to get through to vistaprint! Called the 1800 number on friday 2pm - old me that "the department was closed, please call back during business hours mon-fri 8am-10pm." if friday 2pm is not within business hours, then what time is?
Emailed them too - "will reply within 48 hours". It's been 1 week!
Obviously vistaprint doesn't have any business hours!
Very, very poor customer service!

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5:22 pm EDT
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VistaPrint writing on business cards too small, especially on phone #s

I ordered buisness cards from vistaprint and the printing is barely legible and extremely small. I need these fixed thank god I didnt order what I usally do, cant seem to find a live person to talk to. I need to fix these cards any help you could offer would be greatly appreciated.

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9:45 am EDT
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VistaPrint free business cards

Vista print advertises free business cards which are not free at all. After you spend countless time trying to navigate thru their pop up loaded website and finally reach the end all of a sudden you are charged for shipping at the very least. If you add any type of option just watch their price calculator continue to climb. Stay with real web providers like vera print and others.

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HBchilln
Huntington Beach, US
Dec 11, 2010 7:47 am EST

VISTA PRINT in the news: BOSTON -- "A company is accused of running one of the largest unauthorized consumer billing operations in the country." (Watch the news clip)

http://www.thebostonchannel.com/news/19069185/detail.html

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timesharescomplants
beverly, US
Jun 10, 2010 2:44 pm EDT
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i have a home based business and vista print is the only site i use for all my business needs. i get cards, brochures, post cards and more from them and i have been a million percent happy with them... on the one occasion that i got a t-shirt that wasnt up to my standards of perfect i called the company and they sent me 2 replacement t-shirts free.
of course you have to pay for shipping. order anything almost anywhere and you have to pay shipping. for a hundred free cards you'll have to spend maybe 7 dollars. get a hundred cards elsewhere for that price, impossible.
and of course you have options that cause an up charge. you get a standard for free, and if you want more, you pay. its still way cheaper than any other place you'll go.
i love the fact that if you purchase 50$ worth of merchandise you get free express shipping. i do enough business with them that it is the best deal ever!

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5:11 pm EDT
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VistaPrint customer service

Vistaprint has the worst customer service in the world! The phone number is just a run around of automated options with no human help at all. I had ordered business cards in march and its may and I still have yet to receive my order. I had to spend 1 hour on the phone calling different numbers to get a human to help me. I will not purchase anything from this company again and suggest that if you do, don't mess up because you will not get any help from the company

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VistaPrint bad product & unavailable customer services

I've been had and I get it.

Ordered checks thinking I could pick something better and cheaper than from my bank. Never do this. I have to throw them out, I have contacted them via email, no response, I cannot find a phone number anywhere but may try again with that. They could not verify my routing number as a breach of security. They printed a routing number from god knows where? My checks were refused before I even looked at the problem. I lost 34.00 which was not really cheaper at all. I have read other complaints and will look for extra monthly charges next. They should be put out of business. I will go the better business bureau next. Tom in santa rosa

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VistaPrint no customer support after order

I ordered a "free" printed t-shirt from vistaprint with printing on front and back. After all the upgrades to the free offer I ended up paying $14.38 for the shirt. This was not the problem, I agreed to the $14.38 charge and paid though paypal. I received the shirt, but the printing on the back was missing. I tried for about an hour to find any way of contacting the company only to be led in an unendless loop of links without ever finding a link to contact anyone or report the problem. They even have a "satisfaction guaranteed" which takes you back into the endless useless loop.

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VistaPrint fraud

I am livid that vistaprint overcharged me several times over and I am really hoping they correct this as I will go to the better business buerau. What is lori holt's email in customer relations?

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ddttrh
Cleveland, US
Jul 14, 2016 7:44 am EDT

I had placed an order with Vistaprint online during a promotion period. At the end of my order, for 15 male t-shirts, I was asked if I wanted additional products. I chose a 'Ladies T-shirt' and went through the screen till payment. My invoice at the end said I ordered 15 'T-shirts' (male style) and 6 'Ladies T-shirts'. When I received my order, I received all mens t-shirts. When I called to ask how to distinguish them, a lady told me I had actually orderd 21 Males style t-shirts and did notice that it said Ladies--and was confused why that was. We argued a bit back and forth and she hung up on me, basically making me feel like I was wrong to question them. I called back and talked to a gentleman and he said I ordered 15 T-shirts and 6 'males T- shirt'. The title of the shirts had changed! I could only assume that the agent who hung up on me changed it! Mens T-shirts on their sites are labled 'T-shirts' too, which made it more obvious they had changed the title. So I talked to a manager and she as well saw the order the way it was and I felt she did not believe me. I told her to listen to the recorded conversations and she basically promised she would look into the matter and see why this 'very rare technical problem' ever happened. She replied back in an email that I had actually ordered the males t-shirt. Throughout this company has not listened and treated me badly. It was my first and last experience with them.

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fizzyrose
Warwickshire, GB
Mar 20, 2012 3:52 pm EDT
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YES: I have also been asking the same question: what are Lori Holt's contact details? Does anyone know? I have been ripped off too.

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Irishdragonles
Columbus, US
Sep 30, 2010 8:13 pm EDT

I wanted to order something from them when I recieved an email saying "Everything $0!Free Shipping!". So I went to place an order and well to my surprise they wanted me TO pay for shipping. I called them told them about their website, what it said and they said "Sorry we will not honor their promotion". So I will no longer buy from them again. I am reporting them to the Federal Bureau of Fraud though. Not fair. Still have the link to that website too. Took pictures of the screen saying "Everything $0!Free Shipping!". Now let them say they never put that up, I have pictures. LOL!

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5:10 am EST
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VistaPrint cheap material and blurred print of cards

Dear lori holt,

I don't want to be rude but you are educated women and having business to way to success, you have to be loyal with your customer, we trust you and we give you the business but if we get deceived this not good for you and your new client who trust your company and order the stuff, I do agree I make the design of the card but did you check the cards before you delivered it, its common sense when you can't read your name on the card so is it valuable for others that’s a common sense.
What if someone did the same with you how its feel, I think sincerity is more precious then money making like this.
I am so surprised what did you guys and your company did to me and if I show these cards printed by your company what will be the result? Did u ever think about it? What if I sue your company they can see the card and will make decision about that how its look like and what quality of card I order and what I get and cards words are invisible.

I request you to refund my money back which I spend on the cards trusting your company its your responsibility to satisfied me you lied to me that for 21 days the card will be delivered and its takes only 2 days to delivered to me and then I ask for the expensive material you charge for that but give me the weird one and printing is so weird, if you will not refund my money I will take further action against you.

Thanks

Tarek deaz.

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fizzyrose
Warwickshire, GB
Mar 20, 2012 7:14 am EDT
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Gosh, is that what you get for making a complaint? Insults from jydijasmith?! Did you get a refund?

Here is the complaint that I made to Vistaprint on 12/02/12, and I have not received any satisfaction regarding my complaint:

I regard the retention of the money that I paid for this months subscription as unlawfully kept money because you have taken my money and not provided the services and products promised and are in violation of the Trading standards Act of 1982. Any conversation with your service team would be fruitless and futile. I notice that site activity has been turned off yet again today. Most functions of the website have been interfered with from the start of my paying for my subscription. I would like a refund of my money £14.24 x 7 please. This is because you have effectively stolen from me, and caused detriment to my business and personal distress. I would like you to release my IPS tag to UK Host. I do not expect to pay you for the release of my tag in the circumstances. If you will not release my tag then I am asking for the full amount that I have paidVistaprint in total x 7, as you have wasted my time and taken my money unlawfully, not providing a proper service, and created greatinconveniencee. I have bought business cards and products which relate to my domain name, and Vistaprint have acted unlawfully, and hindered me in the development of my website I refuse to pay you a further penny. Of course I would have been happy to continue with Vistaprint with the domain name which I was given the impression that I already own. However, Vistaprint have messed me about big time, and I have paid already for my domain name with UK host. If I am not satisfied with your response I will be taking matters further.

Sincerely,

Andrea Hudson

Beyond this I have asked for the contact details of Lori Holt, the director of customer benefits for Vistaprint. I was informed on the 13/02/12 that if I were to phone theVistaprint number I would be able to speak to Lori Holt. I have only just phoned this number today, as I have been so daunted by the whole affair. It transpires that Lori Holt is not contactable through this service number, and never has been. I have been refused Lori Holt's contact details yet again, and have had to request that the service team get in touch with Lori Holt to give me these details him/ herself.

J
J
jydijasmith
Alexandria, US
Jun 10, 2011 1:26 pm EDT

First of all, who wrote this complaint? A trained chimp? The rambling, run-on sentences and jumbled thoughts made me yearn for 8th grade English class. If this person truly is a business owner, I hope they have an assistant who handles ALL comunications!

H
H
HBchilln
Huntington Beach, US
Dec 11, 2010 7:51 am EST

VISTA PRINT in the news: BOSTON -- "A company is accused of running one of the largest unauthorized consumer billing operations in the country." (Watch the news clip)

http://www.thebostonchannel.com/news/19069185/detail.html

ComplaintsBoard
C
4:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

VistaPrint rewards partners were stealing my money

I ordered address labels and one month later, appeared two charges in my debit card for "entrtnment values" and "mnth svc-shopping pg". It seems these are two rewards partners of vistaprint and they were charging my debit card for 5 months with 14.95 dollars. I called chase-visa card. They are refunding with the last 60 days. I found this scam everywhere since 2004... How visa or mastercard can make them still eligible to credit card payment as merchant?

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VistaPrint Customer Reviews Overview

VistaPrint is an online provider of printing and marketing services primarily catering to small businesses and individual consumers. They offer a range of customizable products including business cards, marketing materials like flyers and brochures, signage, and promotional items. Additionally, VistaPrint provides digital marketing services such as website building and email marketing. Their platform allows users to design their own products or select from pre-designed templates. VistaPrint aims to supply accessible and affordable marketing solutions with an emphasis on convenience and user-friendly online ordering.

VistaPrint In-depth Review

In summary, VistaPrint is a service that offers a wide range of customizable products with a focus on quality and customer satisfaction. The website is user-friendly and the company shows a commitment to environmental responsibility. Below is a detailed review based on specific aspects of the service.

Website Usability and Design

  1. Navigation and Layout: Website is easy for navigate, even if English not first language. Categories well organized, making finding products simple.
  2. Mobile Responsiveness: Site works well on mobile, adapting to screen size for easy ordering on go.
  3. Design Aesthetics: Clean and modern design, with attractive color scheme and visuals.

Product Range and Selection

  1. Variety of Products Offered: Many products available, from business cards to marketing materials and more.
  2. Customization Options: Customization is very flexible, allowing for personal touches on products.
  3. New Product Additions: Regularly adding new items, keeping selection fresh and up-to-date.

Product Quality and Material

  1. Durability and Material Quality: Products are durable and made from quality materials.
  2. Print Quality and Accuracy: Print quality is high, with accurate colors and sharp details.
  3. Product Guarantees or Warranties: Satisfaction guarantee provided, ensuring confidence in purchases.

Pricing and Value for Money

  1. Cost Comparison with Competitors: Prices are competitive, offering good value for the quality provided.
  2. Discounts and Deals: Frequent promotions and discounts available, especially for bulk orders.
  3. Bulk Order Pricing: Bulk orders come with significant discounts, benefiting larger orders.

Ordering Process

  1. Customization Tools and Ease of Use: Tools for customizing products are user-friendly and intuitive.
  2. Preview and Proofing Process: Offers a detailed preview and proofing step to ensure accuracy before ordering.
  3. Checkout and Payment Options: Secure checkout with multiple payment options for convenience.

Customer Service

  1. Responsiveness and Support Channels: Customer service is responsive with multiple channels for support.
  2. Problem Resolution Efficiency: Issues are generally resolved efficiently and satisfactorily.
  3. Customer Service Hours and Availability: Customer service is available with reasonable hours for assistance.

Shipping and Delivery

  1. Shipping Options and Costs: Multiple shipping options available, with clear cost information.
  2. Packaging Quality: Products are well-packaged to prevent damage during transit.
  3. Delivery Timeliness and Tracking: Deliveries are timely, with tracking information provided for convenience.

Returns and Refunds Policy

  1. Clarity and Fairness of Returns Policy: Returns policy is clear and fair, with customer-friendly terms.
  2. Refund Process and Timeliness: Refunds are processed in a timely manner, reducing customer inconvenience.
  3. Customer Feedback on Returns Experience: Feedback on returns is generally positive, indicating a good experience.

Customer Reviews and Testimonials

  1. Overall Customer Satisfaction: High levels of customer satisfaction reported in reviews.
  2. Repeat Business and Loyalty: Many customers return for repeat business, showing loyalty to the brand.
  3. Common Praises and Complaints: Praises often relate to product quality and customer service, while complaints are less frequent and vary.

Environmental and Social Responsibility

  1. Sustainability Practices: Company demonstrates commitment to sustainability with various practices.
  2. Eco-friendly Product Options: Offers eco-friendly product options for environmentally conscious customers.
  3. Community Involvement and Charitable Actions: Engages in community involvement and charitable actions.

Brand Reputation and Reliability

  1. Industry Standing and Years in Business: Well-established in the industry with many years of operation.
  2. Awards and Recognitions: Has received awards and recognitions, enhancing its reputation.
  3. Consistency in Service and Product Quality: Consistently provides high-quality service and products.

Special Features and Promotions

  1. Loyalty Programs and Rewards: Offers loyalty programs and rewards for repeat customers.
  2. Seasonal Promotions and Sales Events: Hosts seasonal promotions and sales events for additional savings.
  3. Exclusive Services or Products: Occasionally offers exclusive services or products.

Security and Privacy

  1. Website Security Measures: Implements strong security measures to protect user data.
  2. Data Privacy and Protection Policies: Adheres to strict data privacy and protection policies.
  3. User Trust and Confidence: Maintains a high level of user trust and confidence.

Future Outlook and Company Growth

  1. Expansion Plans: Continues to expand its product range and market reach.
  2. Innovation and Technology Adoption: Embraces innovation and technology to improve services.
  3. Market Trends and Adaptability: Shows adaptability to market trends and customer needs.

Conclusion and Overall Rating

  1. Summary of Key Strengths and Weaknesses: Strengths include product quality, customer service, and environmental responsibility. Specific weaknesses are less evident but may include occasional delivery delays or isolated customer service issues.
  2. Final Recommendations: Recommended for those seeking quality custom print products with reliable service.
  3. Overall Satisfaction Rating: Given the overall positive aspects, the satisfaction rating is high.
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Contact VistaPrint customer service

Phone numbers

1800 431 217 1800 948 306 More phone numbers

Website

www.vistaprint.com

Most discussed VistaPrint complaints

weird add-on charges
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