June 1, 2006
14 Cardinal Lane
Walpole, MA 02081
Re: Incident while parked at Vista Parking, Newark, New Jersey.
Vista Parking is located at 50 Port Street, Newark, NJ and is an off-site parking facility for Newark Airport. They provide shuttle service to and from the airport and provide valet parking at their lot.
My wife parked her car at Vista Parking in Newark, New Jersey from 1/27/06 to 2/5/06. When she returned and went to get her car she and my daughter were met by Melvin Bittle, who stated that he was the Manager on Duty.
Melvin told my wife that while her car (2001 Lexus RX 300) was parked, an employee of Vista hit her car with another vehicle and caused damage to her car. I do not know if the Vista employee was in a Vista owned vehicle or in a vehicle of another person who left their car at the lot. Melvin told my wife and daughter that there would be no charge for the parking and that she should get estimates to repair the damage and that Vista would take care of it. Melvin gave the names of the Day manager, Pat Tanelli, and the “Owner”, Tommy Wilson. Melvin said to call either and they would take care of it.
Several phone calls were not returned. I did speak to Melvin who recalled the incident. I did finally speak to Pat Tanelli who said that I had to speak to Tommy Wilson. Several phone calls to Tommy Wilson (leaving voice mails), e-mails to Vista and faxes to Vista were not answered. Finally on March 13 Tommy Wilson returned a call. He said to send to him the final repair bill and that he would issue a check. He also gave to me his e-mail address and his fax number during the phone conversation.
I responded on March 14 by sending, via fax and e-mail, a copy of the initial estimate and photos of the damage. I told him that once we received the check we would get the car repaired. I also stated that an estimate is an estimate and that I would issue a check if the final cost was less and that I expected Vista to issue a check if the final cost was more that the original estimate.
I did not receive a check. Several more contacts were attempted via phone, fax and e-mail. No response. When I returned to my office on Tuesday March 28, after a few days away, I found a check for the amount of the original estimate. I responded and stated that we had received the check, that we would get the repair made and that we would let him know if any further adjustment was required. No response.
On April 20 via e-mail, I told Tommy that the car was finally scheduled for repair and that we would send to him detailed invoices for any additional work required and would also send an invoice for the rental on an inexpensive rental car during the repair period. No response.
On April 25 via e-mail I sent to Tommy and invoice for additional work required and a statement that we had rented an economy car for the duration of the repair. I told him that we would send a final invoice for the additional repair and for the car rental when all was completed. No response. Please note that not only were e-mails sent, but also faxes were sent and phone messages were left.
On April 27 I sent via e-mail another estimate for additional work and stated that we would send a final accounting, including car rental, when the work was completed. No response.
On May 5 vial e-mail and fax I sent a final accounting for the work: Original Estimate of $964.74 which was paid; $320.99 for additional work required and a receipt for the auto rental of $189.57. Total due $510.56. No response. Many phone calls, e-mails and faxes were ignored. This morning, via e-mail reply to one of my messages, Tommy stated “This claim has been paid we do not pay for car rentals we were not sure the damage occurred here”.
His Manager on Duty stated that the damage was done by an employee of Vista. His Manager on Duty stated that Vista would take care of it. No representative of Vista ever stated that they would not abide by the statement of the Manager on Duty. If Vista was going to deny our claim for the final cost or for auto rental, there was ample opportunity.
I have copies of probably 40 e-mails that have been sent, a phone log that lists probably over 50 calls that were made and messages that were left and copies of faxes that have been sent.
Vista did receive the information as is shown by Tommy’s return phone call on March 13, a receipt of a check per the original estimate and by Tommy’s reply today to my e-mail of this morning. They cannot deny that they ever received the information.
I wish to file a formal complaint and pursue action against Vista. Please let me know what steps that I should take to pursue our claim. I can send copies of all documentation, if so requested.
Michael S. Barr.