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1.3 24 Reviews

VisionPros Complaints Summary

0 Resolved
14 Unresolved
Our verdict: Engaging with VisionPros at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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VisionPros reviews & complaints 24

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Newest VisionPros reviews & complaints

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C
11:25 am EDT

VisionPros misleading & poor customer service

HORRIBLE. It seems everyone has similar lenses pricing, so I selected VisionPros based on the Shipping & Handling information listed under "Customer Service" at the bottom of their website that states in-stock lenses are processed in 1 - 2 days.

I selected in-stock lenses and after 7 days it's still not in USPS's system. I reached out first by email and then by phone and the unpleasant Customer Service Supervisor, Kyle, told me that somewhere else on the website it says 3 - 5 days and even though they say my lenses were in-stock they're not (actually) in-stock at the VisionPro facility therefore it takes longer.

So, it appears I spent $14 to ship lenses that will take 2+ weeks to arrive. And deal with Kyle.

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J
8:34 am EDT

VisionPros Contacts

I have ordered many contacts from VisionPros and usually everything was fine, most of the time I was pretty satisfied with their product. But my last order arrived incomplete and one pair of contacts was missing.
I contacted VisionPros and explained what happened and they said that they need to check something and promised to contact me back later.
When they finally contacted me they said that according to their system I received everything I have paid for! That was not true and I was very disappointed that they did not believe me. That was not a good thing to do. I will not buy from them again!

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V
1:14 am EDT

VisionPros Wrong lenses

I have purchased monthly lenses from www.visionpros.com website and received my order in a timely manner. After only one week of wearing I had to throw them away. I contacted VisionPros customer service and told them that instead of monthly lenses I received the weekly ones and asked for a refund. They claimed that was not possible and refused to refund my money. I'm wearing lenses all my life and I know the difference between monthly and weekly lenses! What a joke!

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H
2:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

VisionPros Faulty Contact Lenses

I purchased contacts from Vision Pros on 5/28/14. 2 pairs of the contacts ripped once they were in my eye. I have purchased contacts from this company before, and this has never happened. I did not realize the problem until I recently placed the 3rd pair in my eyes 2 weeks ago, and one ripped after only wearing for 3 days. I rarely wear lenses.I still should have at least 4 pairs left. I requested a refund, or a replacement batch of lenses in writing, to Vision Pros. My request for refund by VisionPros has been denied. I believe that I received a bad batch of contact lenses. The company advised I needed a prescription permission letter from my doctor. I do not have a prescription, as one was not required prior to me ordering my contacts. Also, the VisionPros website advertises and promotes " NO prescription is required". Because the company's supplier refuses to reimburse them, Vision Pros refuses to reimburse me. This is not a part of the contract I agreed to, in purchasing these contacts. The url is even visionpros.com/noprescription. This is false advertising.I believe Vision Pros is in violation of false advertising and selling a poor product supplied by them, and sourced by a 3rd party. I expect a full refund of my lenses in the amount of $55.74, or a new batch of lenses for the lenses I purchased.

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A
A
Ana Bracho
, US
Mar 16, 2017 5:22 pm EDT

Order # [protected] "I have ordered many contacts from this site before most of them have been fine, but the last pair i bought were pacific blue, supose to be very light color, my eyes are brown, i have ordered many others that the color will show nicely and they didn't have such bright name, also in the pictures appear as a very bright pacific bluee.. well i get my contacts after two weeks, thank god it didn't take a month to get here like last time i ordered, even paying for 3 day shipping smh, i put one contact on and the color wont show at ALL! waste of 63 dollars since they wont return my money back or at least let me exchange for another color. I am very dissapointed! is not fair! if i dont like a product i should be able to at least return it and choose something else, If you have brown eyes dont get pacific blue! the color wont show at all! even though it looks very light and bright in the pictures. will be a waste of your money!" costumer service at vision pros do not care if you are happy with your order, all they want is the sale! Very unfair!

VisionPros Customer Reviews Overview

VisionPros is an online retailer that offers a wide range of eyewear products, including contact lenses, glasses, and sunglasses. The company has received numerous positive reviews from customers who have praised its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at VisionPros is the company's commitment to providing exceptional customer service. Many customers have reported that the company's representatives are friendly, knowledgeable, and responsive to their needs. Additionally, VisionPros offers a 365-day return policy, which gives customers peace of mind when making purchases.

Another positive aspect of VisionPros is its competitive pricing. Customers have reported that the company's prices are often lower than those of other online retailers, making it an excellent option for those looking to save money on eyewear products.

Finally, VisionPros has received high marks for the quality of its products. Customers have praised the company's selection of eyewear, which includes a wide range of brands and styles. Additionally, many customers have reported that the products they received were of excellent quality and exceeded their expectations.

Overall, VisionPros is a highly recommended online retailer for those in need of eyewear products. With its commitment to customer service, competitive pricing, and high-quality products, it is an excellent option for anyone looking to purchase contact lenses, glasses, or sunglasses online.
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Contact VisionPros customer service

Phone number

+1 (888) 404-7317

Website

www.visionpros.com

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