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CB Schools and High Schools Review of Virtunet Pty Ltd
Virtunet Pty Ltd

Virtunet Pty Ltd review: bounced around packages, not helpful staff

L
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5:03 pm EST
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i'd like to put a formal complaint to your entire team, tracking no [protected] REF#512400.

we sent the parcel on 20/11/2017 to be delivered to a school in SA, during that time until 14/12/2017 at 10am, the package has been bounced around Brisbane and Adelaide warehouse 4 times and the school needed it at the start of December.

We have been in contact with your team for 5 times and we always gets "someone will call you" which as i am writing this complaint now haven't received any call at all, we would be the ones who always initiate the call to you.

do you guys not care? or maybe the delivery of some cases to a school in SA just not that important to you guys that you just neglected to actually make an effort to deliver the package?

no one from your team have been able to give us a definitive answer to why the packages has been flocked around between Brisbane and Adelaide instead of going straight to the school, you have now wasted our time and most importantly the school's time but i guess that means nothing as long as no time wasted on YOUR end.

what we want now is no business with you whatsoever and that packages to be delivered back to us which to be honest i even doubt you are adequate enough to do.

this is an example of bad Service, and we will definitely take this to Fair Trading and ACCC.

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