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Virgin Mobile Prepaid / paid for 1000 minutes@5cents a minute, but i'm being charged 20 cents a minute. I paid $50 for 1000 minutes at 5cents a minute

1 18407 Aurora Ave. NSeattle, WA, United States Review updated:
Contact information:
Phone: 206-542-1220

I purchaced a virgin phone from radio shack. I paid $50 for 1000 minutes at 5 cents a minute, but I'm getting charged 20 cents a minute.My name is Lori Evans and I purchaced this phone for my mother, Janie Martin.There is no way she used up 1000 minutes even at 60 cents a minute. Could we please get the minutes that we paid for at5 cents a minute. Thank you

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Comments

  • Ro
      4th of Apr, 2008
    0 Votes

    Virgin Mobile pre-paid service is the worst. It takes days to get voice-mail and text messages. When I tried to cancel my service it took so long to get to an actual human voice its frustrating. It is "Top Up", but try to talk to a service rep I'd rather go through airport secruity. Then recieving promotional Text messages from virgin mobile that count against your account is rediculious. I told a friend that he shouldn't keep his phone because what is the use of paying montly for service then you have to keep topping up?

  • 11
      20th of Sep, 2009
    0 Votes

    That complaint should be under Virgin Mobile not Radioshack. Radioshack sells the airtime they are not responsible for Virgin Mobile.

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