My cellphone contract was fully paid up so I phoned Virgin on the 20th August, spoke to "Happy" to forward a statement to me to verify that and he informed me that I can only get a statement in October because I needed to notify them one month prior to date. I disputed this and contacted "Hello Peter" to establish if this is even legal. Why should the client notify them when a contract is legally finished, they should phone client to enquire if the client wishes to continue, I really think the consumer board should make that an issue with all cellphone companies. Long story short, they handed me over to a collection agency, who handed me over to an attorney. The payment I made per month was R122.00. The attorney's letter dated 4/9/2014 said I have been handed over for the amount of R389.00 plus costs. Where does one month extra come to that amount. Then I received a statement from collection agency dated 9/10/2014 which shows outstanding amount as R439.88 which obviously included their costs.
I decided to drop dispute after receiving sms and phonecall from agency because I was getting nowhere and costs would just increase. I made payments of R50.00 every month into Virgin Mobile account for about 6 months prior to receiving statement and only one payment of R50.00 was recorded on statement. I asked the person at agency why only one payment is reflected and she said that's the only one they received and I said I paid it into Virgin's account and she said it should have been paid into the agency's account. if I paid more I should send her the proof which I could not do because I was robbed the day I collected my Sassa pension and do my account payments the same day and I kept it all stapled together so that meant I lost all my proof that day. And she said she will ask Virgin about the payments and came back with they can't find it. Even after that, I proceeded to pay R100.00 every month
because I saw their monthly charges comes to R50.60. Every month when I emailed deposit slip I would asked for a statement which they just ignored. Eventually this month I asked them to stop ignoring me and provide a statement as I want to see what the settlement amount would be and they phoned me to say they were not ignoring me but the settlement amount was too much for me to settle, so I asked what was it and she said something like R1300.00 I was so in shock I forgot the precise amount . I asked her how is that possible, if I have paid R750.00 to date, the initial cellphone contract was for the amount of R1379.04 which I have paid completely, yet here they are expecting me to pay a whole lot more extra than the initial price on an error they made and all this for a cheap overpriced cellphone. and how did they get from R122 to 439.88 to more than R2000.
Please Virgin Mobile or their staff are the biggest crooks, don't let them get away with robbing people who struggle to make a living.