The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

virgin / poor comunication

1 11 chestnut closeJarrow, England, Tyne and Wear, United Kingdom Review updated:
Contact information:
Phone: 01914202288

Myself and my next door neighbour have recently joined virgin, we took the offer you had3 for 30 pound the sales rep made it sound like a great offer and said we could do a self install and this would save us time and money. well it didnt it just caused us alot of stress, firstly i couldnt connect mine because the main box to the house was a old one one and didnt work which we were not told the guy said it would work ok so i had to ring the customer service department to arrange a instillaion date so had to take the day off work and lose 55 pound for that, then after the guy had been to install the three iteams i could not use my internet apparently the server was down but the virgin guy i spoke to on the phone wasnt very helpfull at all in the end i just kept trying the internet untill i got it on, then when it finaly came on my wireless router didnt work and still doesnt i have reported this and i was told i would be given a new one which iam stil waiting for i have even payed out my own pocket for a computer guy to come out to try and sort the problem out as i was sick of being passed from person to person and not getting anywhere so iam still having to use the computer with a long wire attached to it which is very inconvienent as i am limited to where i can use the computer so for a very easy self install that would save me money ended up costing me a fortune and giving me a head ach then this morning was given a nice bill of them for 78 pound nice start to virgin lets hope i dont have any more problems as me and my family r looking forward to the services in which virgin media offer thanx julie johnson

Jj

More virgin Complaints & Reviews

Sort by: UpDate | Rating

Comments

  • Do
      12th of Nov, 2007
    0 Votes
    virgin - slow speed
    United Kingdom
    virgin.net

    i am a virgin customer but virgin are a ppalin they do not help theire staff say they will test your speed and then said they would phone you back but they never do theire sevice is a joke we are paying for rubbish and then they charge you 25 amin to phone them and your on the phone for a good 20 min and you still get no answer to the problem they are a disgrace and are riping customers off with teire charges

  • As
      3rd of Aug, 2009
    0 Votes
    virgin - Unauthorized charges
    Virgin
    United States
    virgin.com

    Virgin mobile has charged my creditcard 28 differant charges 17 of which were on the same day. they admitted they were fraudulent charges but will not refund my money. virgin mobile is not secure. my money probably went to the taliban. everone you talk to is middle eastern and my money is gone forever. do not do business with virgin mobile.

  • Me
      3rd of May, 2010
    0 Votes

    I have received an appointment letter from Virgin Mobile UK, can any one help and confirm if it true or fake?

  • Lo
      4th of Sep, 2018
    0 Votes
    virgin - My luggage
    Canberra
    Australian Capital Territory
    Australia

    Virgin destroy my brand new bag first time I've use it and they are a rough as Gus they put a big tear in my bag. The problem is that the bag was a set of rose gold luggage and they replace it with a black bag. I want my rose gold bag not a [censored]in black one. This is the second time I have filled out this complaint form with no response

Post your comment