Virgin Active South Africa / service - for cancellation of membership

Bluff, South Africa

I have been a loyal member for about 4 years, not skipping payments and when I decided to cancel my membership, virgin active called me 3 times and was promoting that I place my membership on freeze, twice I declined and the 3rd person said he has noticed that I have cancelled my membership and said I can freeze it instead and when I asked him if I would still be able to gym he said yes, and later on our conversation he said after 4 months I will be paying the full price
I went to Virgin active to work out only to find that I can use it, will only be allowed after the 4months

Now they keep on calling me to pay that freeze fee, and are choosing to listen to the part of using the gym after 4 months while ignoring that I did ask him if I can use the facility and he said yes

I doubt I will ever be a member of virgin active, they are deceiving in the way they conduct business

Sep 20, 2017

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