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Virgin Active South Africa
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1.2 592 Reviews

Virgin Active South Africa Complaints Summary

23 Resolved
568 Unresolved
Our verdict: If considering services from Virgin Active South Africa with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest Virgin Active South Africa reviews & complaints

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K
7:18 am EDT
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Virgin Active South Africa service rendered - silo district

I went into Virgin Active Silo District on the Waterfront not knowing that I am unable to use the facilities as I am a premier member, Card Number [protected].
I was declined entry on 04 June 2018, +- 8am & when I asked the frontline person if I can use the rest rooms I was told that he needed to confirm with his manager. The manager turned around & told the person dealing with me to inform me to use a public toilet.
I have had nothing but bad service from Virgin Active since inception & when I tried cancelling my contract I was told that I needed to cough up R7000-00 cancellation fee. The episode yesterday has left me completely speechless. I can understand if my intention was to workout but I was on my way to work. I can even understand had I not been a member of Virgin Active but to have a manager insult me by informing me to use a public restroom is absolutely disgusting. They wouldn't give me names and surnames in order for me to lodge my complaint. I pay R781-00 monthly & it may not be Silo District premier but it still contributes towards your business staying afloat. Sad to say but if this is the attitude of 98% of your Virgin Active staff then I am definitely not renewing my contract going forward. Your staff has no right to treat anyone in such a degrading or disgusting manner. I sincerely hope the necessary actions are taken.

Kind regards,

Kashiefa

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5:36 am EDT
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Virgin Active South Africa membership 2018

contract number [protected]
Canan Althans
8 Edmondia Close
Hout Bay 7806
Mobil : [protected]

This Story started in August 2017

20.7.2017 I got a Lumbago and the MRT from Constantiabergh Mediclinic confirmed the result.

1 week of August 2017 I consulted the customer Service desk to annulate my Membership conztact.

The Lady explained that she need all documents from doctor and Hospital.

18.09.2017 I got a second Lumbago, and on the same day Dr. Weber signed a document, that I am not allowed anymore to exercise myself.

19, 09, 2017 my husband consulted the Counter at VA Downtown Cape Town and spoke to Mrs. SINAY. She was not be able to give a help, and she handled it over to the Manager Mrs. LARISSA. All documents were handled over to LARISSA and she promissed, that she will check everything, and shortly we get an answer.

More than 2 weeks later after another call back to her- she gave to my husband the phone and e mail number of Mr. NEVILL ( Neville.[protected]@virginactive.co.za)

Beginning November 2017 we had a Meeting with Mr. NEVILLE to explain again the Situation

16.11.2017 we sended all documents via e mail again to Mr. `NEVILLE

NO ANSWER

after different phone calls until 22.12.2018 we got the Information, that Mr. Neville is not anymore working with VA, and we were handled over to Mr. YUSUF SLAMDIEN (yusuf.[protected]@virginacitve.co.za)

26.1.2018 e mail from Zaneeq.Osman(zaneew.[protected]@virginacive.co.za)
that the Company debit only Rand 395 from my credit Card account, instead of Rand 474, -- what the credit Company deduct on my personale account.

31.1..2018 new e mail with all Explanation to Mrs. Zaneeq.

NO ANSWER

Meanwhile different phone calls to YUSUF SLAMDIEN an also a new e mail on 8.2.2018

On the same day 8.2.2018 I got a credit on my account from VA about Rand 1659, 00
and I thought FINALY THE STORY IS OVER.

But the Story goes ahaed!

On 1.3.2018 VA deduct my account with Rand 79, 00, and a phone call with the Service Center explained, that this is the membership fee for my daughter Daliah?
My daughter had Swimming lessons from the Deutsche Schule Kapstadt, but only between between May and November 2017.

With the credit back to my account, it was clear, that also this contract has been cancelled.

But the Story goes ahaed.

on 31.3.2018 VA Kenilworth deduct my account again with Rand 415, 00

and on 30.4.2018 again with Rand 415, 00

and the same on 30.5.2018

So my cancellation was excepted - I got back a cerntain amount. And than VA starts again with monthly fees.

I would like to get back the total amount of Rand 1324, - payed on my credit Card account.

I would like the confirmation that the Membership of the contract is absolutely cancelled.

And I would like to have an apologize from the head office for this unbelievable story, which cost me a lot of time - extra costs and nervs.

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12:16 am EDT
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Virgin Active South Africa debit order

Contract No: [protected]
Membership No: [protected]
Member's Name: Ms Jane Van Der Merwe

Good day.
In July 2017 I signed a contract agreeing on a debit order of R400.
I was notified about an increase to R425.
Both May 2018 and June 2018 R857 was debited from my account.
I request an explanation and a refund of excess amounts debited.

I hereby notify that I do not wish for my membership to continue.

Thank you

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2:35 pm EDT
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Virgin Active South Africa virgin active clubs in limpopo

Note that the above two clubs are refusing to open the South African news networks preferring to only show CNN and Sky News unlike in Gauteng where we get to watch the local channels.

Please intervene as I also visited the London club and was only able to watch British channels with nothing about South Africa

The second issue is a threat to cancel Aqua aerobic classes even though we pay exorbitant fees every month

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7:47 am EDT

Virgin Active South Africa bad service from an employee

Good day,

My name is Princess Nkabane and i'm a member of Virgin Active Red in the Durban CBD on Pixley Kaseme Street.
Last week I came to the gym two hours before closure with my boyfriend who is a premium member, but joined me for day for a session. We used the gym until closing time. Normally we get told that the gym is now closed, we put the equipment we use away and go take our stuff from the lockers and leave (preferring to shower at home).
On this particular day, a Thursday, 24 May, the last message I heard was the one telling us that we had a few minutes before the gym closed. We made our way to the locker only to find that the employee on duty (a tall, lanky, dark skin toned guy) had broken into the locker. My lock was damaged and he quickly said he would buy me another one and that it was his mistake.
I'm not one for confrontations so I kept quiet and the next day I came to pick up my lock. I received an old clanky lock with one key. Keys always come with spares, and my lock was not old.
I would have expected that I be given a new lock as a courtesy. I felt disrespected as a customer. This is not the first time I have lodged a complaint about the service at the gym. May I please get my lock. I will gladly return the old one they tried to shove onto me.

Regards,
Princess Nkabane
[protected]

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4:35 am EDT

Virgin Active South Africa promotional bag

HI, I recently join Virgin Active gym in Benoni on May 2018 when they had the promotional bag and I was told I will get the bag as soon as they have stock and that I can still join, now that I have joined the consultant Siya is telling me "I must not put pressure on him" he doesn't call me as much as he used to when he wanted me to join he doesn't care anymore, I need a solution to this.

I'M Lerato
my membership card no:[protected]
email [protected]@gmail.com

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6:14 am EDT

Virgin Active South Africa cancellation

30.05.2018

my daughter was at the facility and the consultant just got her to sign a contract, nothing was explained to her. she is currently not working and she has no means of paying the fee. the next call she received was being told that she owes VA R500.00, now she is trying to cancel the contract she needs to have close to R1500.00 cash before she can cancel. she does not any proof of what she signed and no cards. this is daylight robbery we are now told that she has to go to the branch.

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9:26 pm EDT
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Virgin Active South Africa training facilities

I have been attending the germiston branch since 2012. We have a spinning studio full of exercise bikes which the odd individual uses when there is no spinning class. Then on the main floor we have an additional 20 or more exercise bikes. I have not seen more than 5 of these bikes being used at once. I cannot understand why there are so many bikes and yet we have to compromise our exercise routines because the are so many other machines that we have just one or two of.

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Update by Basil Fynn
May 29, 2018 9:45 pm EDT

I have been attending the germiston branch since 2012. There are over twenty exercise bikes excluding those in the spinning studio. Even at the busiest times of the day I have not seen more than five of these bikes being used at once. On the other hand, there are other machines that we have only one or two of. This leads to members having to compromise their workouts or wait for machines to become available.

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11:48 am EDT

Virgin Active South Africa complaint k90

The classes oudide of the studios k90 virgen disrups a huge amount of other gym goers with the overly loud music I cannot see why these spedial classes not be conduted in the studios probided, coming from worlk ar night trying to unwind it just creates irritation. With the staff not willng to compromise or even understand reason, im totally shocked at how my gym now operate. Regards.

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10:10 am EDT
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Virgin Active South Africa change of existing exercise area and noise

I have been a member of the existing gym, then Health and Racquet, now Virgin Active, Menlyn, Pretoria, since 1996. Most of the areas of difference between myself and management have been resolved amicably and we have moved on. About two years ago the then manager, Chad, created a specific area for stretching exercises, with selected apparatus, to enhance such stretching exercise availability to ALL members. It has worked very well until today .
This morning, 29th May 2018, when some of us wanted to continue with our normal stretching exercises process we were prevented from such by a very noisy open area "class" exercise going on. On discussion with the present manageress we were told basically, "Get used to it, as it is going to happen twice a week for one hour."
She was not interested in our situation, totally indifferent an unsympathetic. In other words "Like it or lump it". She has little to no interest in the Virgin Active members.
Please can this matter be resolved and can we return to the previous situation, especially without the grossly excessive noise.

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WallyRoss
, ZA
Oct 21, 2018 5:55 am EDT
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My experience of Virgin Active (Various gyms, but especially Old Eds) is that they are not willing to clamp down on illegal noise levels during classes in their spinning studios, as well as their studios for aerobic exercises. The legal noise limit is 85dB. According to various studies, 80dB would be suitable for a class. I have measured the levels at various times, and they exceed the legal limit by 30% or more. It seems that club managers are not willing to clamp down on noise levels, because of the perception that loud music contributes to the vibes of a class--not willing to own up to hearing problems which may develop over a long time.

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5:51 am EDT
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Virgin Active South Africa customer assistance

Terrible and incorrect information given to me. I needed to reinstate my membership and virgin active call centre provides me with incorrect information. They are blaming my vitality however b called vitality and they advised me that all my premiums are up to date. I'm very disappointed that I even wasted my money for a company that is so inconsiderate. I am will to pay the outstanding premiums but they want me to take a new membership so they can gain on the joining fee... I asked to speak to a manager but get poor service

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3:11 pm EDT

Virgin Active South Africa services

This is specifically for Virgin Active Boulders in Midrand. Aerobics and Spinning classes were either cancelled or changed without consultation and this has been a huge inconvenience. We have tried reaching out to the current manager however the reasons he has provided don't make sense at all. Some members have stopped coming to the gym in the morning. The manager should be focusing in understanding the reasons around this instead of cancelling what keeps those who still go to the gym in the morning, going there still. Urgently look into this please because most of us are not happy about these changes. We enjoy Aerobics and Spinning classes and we need those classes back with the previous instructors.

Your prompt response Will be highly appreciated.

Regards
Mavreen

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10:14 am EDT

Virgin Active South Africa the broken sound system in studio one

Firstly, let me start by saying that I am very disappointed and unhappy with the situation going on at Virgin Active Southgate. It has been 4 days now that the speaker system in studio one hasn't been working. This despite the studio hosting most of the afternoon peek time classes which attracts members who drive past other virgin active gyms closer to home just to make it here. I mean, how long does it take to fix a mere speaker system? Like really?! This isn't some up and coming gym company that charges members R200 per month for membership. This is Virgin Active and yes, we the members pay your rates in hope for the best service and therefore I feel that I as a member have been undermined. I am one to be vocal especially where PAID SERVICE is involved. This service I have paid for. My full premium paid in full yet I haven't been for this entire week getting my monies worth. So going back to the actual issue, the speaker sound comes out rather hallow. Almost sounding like we in some sort of a hole. One can barely hear the music let alone get pumped up enough to want to stay for a class in that environment. I have for the last couple of days been calling the gym daily for an update on the speaker situation to avoid wasting my time and fuel driving here to a problem which has not been attended to.

Like how hard is it to get the speaker system fixed or replaced if need be?! Like I know for a fact that had this been a virgin active in a white suburb, there is no way this issue could have persisted for this long. Can you just resolve the issue for your PAYING members?! This is unacceptable and very annoying to say the least.

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12:27 pm EDT
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Virgin Active South Africa membership

I joined 3 months ago. I was told that when my vitality was re-activated that I just had to go in and change it. I went in today and I was told that I had to pay a r2120 joining fee!? I was never told about this! I am a student and I can't afford this! On top of that I was told I would get 3 personal training sessions where they would help me set up a exercise plan and then a consultation to set up an eating plan. I wanted to set up those appointments today and I wa told that that won't happen because I need to pay! I spoke to 3 different people and they all said different things! I am a very reasonable person but I don't stand being taken for a ride! I want immediate cancellation as I will not carry on with this! I have already found a cheaper gym and I am very disappointed with this situation! This is crazy!

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5:45 am EDT
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Virgin Active South Africa bad service if virgin active table view

I was told that there was a new membership out for people less than 26 who pay R500 and are able to go to any virgin active by Taz a sales manager at virgin active . I was overjoyed when I heard this because I've been paying R650 just to be able to go to one. Then I was appointed to the sales manager Kyle then helped me change over my membership. I was told by taz that I would get debited twice, the R500 and the R650 but I musnt worry because they will refund me within a few days. I was then debited the double amount on the 30th of April. A few days went by and I asked taz and Kyle how long the refund will take they said they can only process it on the 7th of May. So kyle told me they then processed it on the 7th of May and that it would be in my account on the 8th or 9th. On the 10 of May my boyfriend went on and asked them what was going on? We then found out that it was only processed on the the 12th and that it would be in my account by Monday the 14th so Monday the 14th came and it still wasn't in my account then Tuesday the 15th came and there was nothing. Then I got a call from Pumi on the 16th of May to say that the manger hadn't been in the whole week because he's been on training and that he needed to authorize it. So not only had they been lying to me about it'll be in my account the next day they failed to even mention this new news about the manager not being there to authorize, nevermind that it still has to go through to head office then only will I be refunded and this takes up to a week. I am so angry because who has money this time of the month? And I'm waiting to be refunded R650 and that's a lot of money. I also dissapointed with the unprofessional behavior from the sales staff.

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12:35 pm EDT

Virgin Active South Africa rude consultant

I expressed interest in joining Virgin active however I was doing my homework and comparison enquiries to decide which gym would suit my routine and work/personal demands.

A consultant got into contact with me and I advised that I would pop in to meet him and show me their facilities as soon as my schedule becomes available. This was during March when they had a promotion without joining fees. He had contacted me several times for follow ups...( more like harrassment for sale) however I made it clear that I would contact him should I decide.

Weeks later, ie today i received a call whilst driving in a place with limited signal and the phone cuts off. Only to find this shocking whatsapp from the consultants personal phone:

"Please next time. When u change your mind about an appointment. Please let the person who Uv set the appointment with know that you have changed your mind so to show respect for their time. I'm just here to do my job. All u have to do is just tell me "Mandisi I've changed my, I no longer wanna join your gym"... This way I avoid calling u every time and getting the phone dropped on me. Thank you for your time."

Mandisi from Wynberg Virgin Active.

Mandisi from Wynberg Virgin Active.

I am digusted at his actions in what he documented and for him to put the company's name at reputational risk is misconduct.

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6:12 am EDT
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Virgin Active South Africa changed jobs, can't afford the gym anymore.

Called in and said that my life circumstances has changed, and that I can no longer afford the monthy subscription.

The agent on the line told me that I could not cancel, but can offer that I pay half, and dont go to the gym.

In the mean time I have now a poor payment profile, because Virgin Active is debiting my account twice every month.

This does not work for me at all!

I want to cancel, and they do not debit my bank account again!

My name: Frederick Frits Japp [protected] id number. Cell number +[protected]

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6:51 pm EDT

Virgin Active South Africa poor customer service

Firstly I am so upset, I am a loyal paying member for over 5 years, do not complain about anything, ..so when I find myself having to deal with my issue at hand, then having to be the one sending email after email without response it makes me think that maybe I should take my money elsewhere and about more than 10 family members I have had signed on aswell.so here goes, I have had a medical condition starting last year, having me not been able to go to gym for months .I've called in and have spoken to one of your consultants .I have told her I want to freeze my account for2 months, 1 for post op and next Ramadan and she said she will forward my the info via email..I am still waiting, I wasn't happy with my response I received from her coz why do I have to choose to either take free month freeze of Ramadan or half price freeze for post op healing..you can go back to the recording where I told her I will only make payment after I have received the info and proper information to my request ..the call was made on 2/05/18 at 15:47..

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Update by Narriman Botha
May 15, 2018 6:56 pm EDT

Now I'm getting emails of payment overdue but when I called customer service and explained my situation she was so irritated with me and trying to brush me off by saying she will forward contains details so I can submit proof of my medical records etc. Till today no response and my replies to their mash for payment goes queued and then it fails. What to do..I'm so frustrated with your services

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Vuyiseka Veronica Mtshakazi
,
Jun 14, 2018 8:58 am EDT

It is with a great deal of disappointment that I have to post this out of frustration after so many attempts to get my problem solved, but instead I’d be promised to be called again. On the 5th of February 2018 I was at Virgin Active in Brackenfell Hyper with my husband and child to sign up for my child, the guy who was helping us was Mogamat. It was after I was discharged from the hospital and was given instructions by my physiotherapist to wait for some time before going back to the gym. Mr Mogamat tried to recruit me and my husband and unfortunately I explained my situation that I’ve been recently discharged from the hospital and the fact that I’ve already have a gym and work in Wellington. He seemed to understand and we had to sign up for my child and was requested to put my signatures since I’d be paying my child’s gym fees and we did everything electronically. He even explained to me that R199 will be deducted and I’m required to pay R200 at that moment of which I gave it to him at that moment. I work out at Curves at Wellington and I had to explain my condition of which they understood and advised that they will put my membership on hold until I’m ready to go back.

I was shocked end of the month when R444 was deducted from my bank account and I personally went to them to enquire about this and I spoke to one of the guys that are working there and he told me that they have realized after I was gone that there’s a mistake that happened and they will phone me. I never received any call and decided to follow it up again, and I was attended by a lady that never introduced herself, instead had an attitude towards me, because I explained the whole story and fortunately the guy who were signing us the contract for my child was there and I was under the impression that the lady would sit us down and hear both sides of the story. Instead she told me that they sent me a contract via e-mails of which when I checked after she told me it was not in my inbox but with junk emails. She told me not in a friendly manner that I’ll have to pay to get the contract cancelled and I must call the call centre. I asked her if I joined the gym why didn’t the guy gave me the water bottle and the tag then (that’s questionable because it was only given to my daughter – the tag and the bootle)? The guy who was our consultant (Mogamat) was standing there not saying a word for himself but the lady was doing all the talking even though she doesn’t know what transpired.

I phoned the call centre again to explain the situation and was referred back to speak to either the sales manager or branch manager and I went back and spoke to the sales manager and again I explained my story. He told me that the manager will be in around twelve and they will call me, I waited for the call until today. I phoned the call centre time and again and was promised that they will call me after 48 hours and I never received their call.

When things are like this how do I do and how do I handle a situation like this? I really regret signing up for my child at Virgin Active and I’m so disappointed at the staff of virgin active Brackenfell Hyper. It never crossed my mind that I’d be tricked to join a gym.

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9:52 am EDT
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Virgin Active South Africa gym

I am very aggravated about the discriminatory practises at the virgin active K90 Branch.

Incident 1
I have been a member of the K90 boksburg branch for years. I have a 10 year old son so on many occasions like all the other kids he sits and plays at the computers while I train.
I will always keep an eye on him from wherever I am. Until 1 day when he was the only kid at the computers and i was told he couldn't be there unsupervised. Absolutely ridiculous cos the minute a white child was left there it was fine for him the next time to be unsupervised like the other white kids.
I did fill in a complaint and sure if it was escalated though.

Incident 2
Today I went to the gym and unfortunately my son forgot his card so we we denied access by the gym manager who said that it's against the POPI act to use my ID to access my son's info. I said that this was done in the past and he must access my info. He was rude and denied me access despite me saying I have a training session at 8. Anyway i lost my temper swore him and walked out to go and get the card details. I wish to bring to your attention the POPI act is not an excuse to be discriminating. I was asking for MY information to be accessed. The Act came into existence a few years now so that's a pathetic excuse. Yet during the school holidays recently my son accessed the gym with my partner who is obviously more of the race type accepted at the gym. They forgot my son's card and then he called me at work and I gave him my ID details. The gym then accessed my details from a white looking stranger and didnt think that was against POPI.
Is this the practises of Virgin Active?

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12:28 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Virgin Active South Africa I am relocating and can't afford monthly payments

Good day . My self and my boyfriend signed up at cape gate virgin active in March. We still haven't been to the gym yet. The first month came off my bank but we are relocating to East london and there is a Virgin active but not a Virgin red. We moved to virgin red because it was cheaper. We moved in April and had to pay R200 each just to move to a smaller gym. I can not afford the gym fees. We honestly haven't even used our gym cards. I'm sure you can look on the system. Please help us. I'm trying to save to relocate and can't afford the monthly fees. There is no virgin red in East london and I won't be able to pay for the big virgin active monthly fees. It's far to expensive.

Please could you contact me urgently on [protected] regarding what I can do. I honestly have no money to pay. I shouldn't have registered . I didn't think I would be without a job in such a short time. Now I have to relocate.

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Virgin Active South Africa In-depth Review

Facilities:

The gym equipment at Virgin Active South Africa is top-notch, with a wide variety of machines and weights to cater to all fitness levels and goals. The facilities are always clean and well-maintained, ensuring a pleasant workout experience. Amenities such as showers, lockers, and changing rooms are readily available, adding convenience to your fitness routine.

Classes and Programs:

Virgin Active South Africa offers an extensive range of fitness classes, including yoga, spinning, and Zumba. The instructors are highly skilled and knowledgeable, providing excellent guidance and motivation during each session. Whether you're a beginner or an advanced fitness enthusiast, there are programs tailored to suit your specific needs and goals.

Membership Options:

With Virgin Active South Africa, you have various membership options to choose from, including monthly, annual, and family memberships. The pricing is competitive, offering great value for money considering the quality of facilities and services provided. Additionally, the flexibility to freeze or cancel memberships adds convenience and peace of mind.

Customer Service:

The staff at Virgin Active South Africa are responsive, helpful, and always ready to assist. Booking classes or making inquiries is a breeze, thanks to their user-friendly systems. The team exudes friendliness and professionalism, creating a welcoming and supportive environment for all members.

Atmosphere and Ambiance:

The overall vibe and energy at Virgin Active South Africa are invigorating, making every workout session enjoyable. The workout areas are clean and well-organized, ensuring a pleasant and comfortable experience. The music selection and ambiance during classes are carefully curated, enhancing the overall atmosphere.

Personal Training:

Virgin Active South Africa offers access to highly skilled personal trainers who are readily available to assist you in achieving your fitness goals. They customize training programs based on individual goals, ensuring maximum effectiveness. The trainers provide continuous support and guidance, motivating you to push your limits and achieve optimal results.

Additional Services:

In addition to the gym facilities, Virgin Active South Africa offers spa and wellness services, allowing you to relax and rejuvenate after a workout. Access to swimming pools and other recreational facilities adds variety to your fitness routine. The extra amenities, such as juice bars or cafes, provide a convenient and enjoyable post-workout experience.

Accessibility and Location:

Virgin Active South Africa has conveniently located branches near residential areas and workplaces, making it easily accessible for members. Parking availability is ample, ensuring a hassle-free experience. Public transportation options are also nearby, making it convenient for those who prefer to commute.

Member Feedback and Reviews:

Current and past members of Virgin Active South Africa express high levels of satisfaction with their experience. Positive feedback highlights the quality of facilities, classes, and customer service. Any negative feedback is promptly addressed by the management, showcasing their commitment to continuously improving member experience. Ratings and testimonials from other review platforms further validate the positive reputation of Virgin Active South Africa.

Corporate Social Responsibility:

Virgin Active South Africa actively participates in community initiatives and charity work, demonstrating their commitment to making a positive impact. They also prioritize environmental sustainability efforts, implementing eco-friendly practices within their facilities. Through their various initiatives, Virgin Active South Africa contributes to promoting a healthy lifestyle and well-being in the community.

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At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Virgin Active South Africa?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Virgin Active South Africa Customer Service. Initial Virgin Active South Africa complaints should be directed to their team directly. You can find contact details for Virgin Active South Africa above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Virgin Active South Africa. Discuss the issues you have had with Virgin Active South Africa and work with their customer service team to find a resolution.