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Virgin Active South Africa
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1.2 592 Reviews

Virgin Active South Africa Complaints Summary

23 Resolved
568 Unresolved
Our verdict: If considering services from Virgin Active South Africa with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Virgin Active South Africa reviews & complaints 592

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6:02 am EDT
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Virgin Active South Africa misleading information and promises to get me to take a contract

On the 3rd of January 2017, i took a contract with virgin active i was promised a cash back in the month of January 2017 from Northgate jhb branch. Luvuyo Soji Consultant code 7377 assured me if i took the contract i will receive a cash back. In January i received no cash back as promised. In the event of lies and deceit from Luvuyo i cancelled the contract. i have been handed over to the lawyers for this account. I tried numerous times to contact the branch manager and the consultant to rectify this and until date i have not gotten any answers as to why i have been handed over to the attorneys.

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8:18 am EDT

Virgin Active South Africa poor customer service and substandard equipment

This is a complaint against Virgin active Cornubia.
The equipment provided in the studio (studio 1) is inadequate for class numbers and is of poor quality.
This is clear for the following reasons:
1. Cornubia gym opened in October 2017, yet in January 2018 the equipment in the studio namely the barbells are no longer usable. Each barbell has a stopper fixed on each end to prevent the chosen weight from moving out of place when a clip is placed on. However, of the +- 23 barbells in the studio, all of them have (supposedly fixed) stoppers which have moved out of place, making the barbell non-symmetric and this is a serious injury risk! At one of the classes in January, the instructor called a manager to report this and nothing has been done since then.
2. The equipment provided is insufficient for the class sizes that the studio accommodates. By equipment, I am referring to Bosu's (of which there are only +-6), Yoga balls (+-22), foam rollers (+-18) and barbell bars (+-22). At one class in which 25 people attended, the instructor had to then give her equipment away to one of the attendees. On another occasion, there was also a shortage of mats.

I have previously written a complaint on the provided complaints cards at the gym and provided my details. This was done in early February and I have not gotten a feedback not has anything been done about the equipment.
In addition, it has been 3 weeks since I last saw complaint cards at the front desk. Without these cards, complaints can't be submitted (the irony). I now have to complain about the (lack of) complaint cards. When I asked a staff member about it... the response was they don't have any, with no attempt to enquire about why I need one or when the cards will be replenished.

The lackadaisical attitude of staff at Cornubia is dreadful and surely better customer service should be provided with the best equipment since it demands hefty monthly fees in comparison to its competitors.

I expect some feedback and better equipment.

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11:33 am EDT

Virgin Active South Africa customer service and staff member

Afternoon, on Sunday 11 March at 17.30 i took my brother in law to Virgin Active in Centurion.as a longstanding member i was always aware of the opportunity to invite a guest with for a workout in order to decide if he wants to join the gym. the lady at reception has a terrible attitude, unfriendly and unprofessional. i had an incident with her as well before. The Manager on duty was no where to be found, after i was informed that they dont allow guests any longer. i asked if we were informed of the changes on email or sms...she said no. we stood there for 20minutes and left feeling very disappointed and upset. she even said the guest book is full...? (thought we not allowed to invite guests anylonger). there was also no sales persons on the premises? as a result of this experience, i am reversong my last payment on 1 March to Birgin active and i am cancelling my membership with immediate effect, and due to her terrible attitude as a front face for the company, my brother in law and his family will not be joining the gym. Both families will be joining Planet Fitness. My recommendation as a customer to your business is to remove that lady from the front desk.
.or send her for training and she needs to have a much better attitude. if she handled the situation with a good attitude, friendly and understanding, we would have understood the new rule better and left there smiling. the damage is done as i am a very active business networker and i will ecen publish this message on a site like linkedin...and i will learn now how to use twitter. i cant stand this kind of treatment as a paying customer, especially to a large and profeasional business such as Virgin Active...a global company? Where was the manager on duty? what if there was a crisis...injury...? Thank you Virgon Active for a very unpleasant late Sunday afternoon experience, so unnecessary, but it hapenned and it is a serious matter, even if you dont think so due to the size of the company. Eugene

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11:56 pm EST

Virgin Active South Africa call center not doing their job

Good day
So my contract comes to an end April and I called to log the cancellation on the 26/02/2018 as it stipulates you have to give a full months' notice.
When I called I spoke to a guy named Jasten on the 26/02/2018 he said if I want to cancel now there will only be a penalty fee of R280.
And it will be taken off debit order gave him all my details and I asked for the full account to be cancelled, me my son and my husband, all is on my name.
Yesterday this lady calls me Poucha and said my account is in arrears I said no I cancelled it, so she said this Jasten only cancelled my account not my husband or my sons account.
And she said to cancel all thee will be R260 pp and I said HELL NO! I'm not paying that, Jasten said it will be R280 to cancel that's what I will pay.
VIRGIN ACTIVE you need to get your call centre sorted and get this account closed asap I'm not paying you anything more, if Jasten made a mistake then he can pay for it.
Just cancel my account I'm done with Virgen active and will never revere anyone to you.

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3:32 am EST

Virgin Active South Africa classes not starting on time

Good morning,

I want to submit a complaint with respect to the GO52 class not starting on time at Virgin Active Waterstone Village. This is not a once off and 3 out of 4 classes will not start on time. Instructors always seem to be busy with something else and then use the excuse of being busy with customers. If they know they are supposed to run a class surely the common decency to just let reception know they will be late is not too much to ask and if they cannot finish their personal training sessions on time, why do they book it in up to the start of another commitment? Or is it just because it's a kids class that they think it is acceptable that do so? Classes they start 15-20 minutes late and finish before it is supposed to finish! Totally unacceptable!

I would appreciate it if you can get back to me with an answer as how this will be handled in future as I'm sure this does not fit your service levels.

Kind regards
Alanda Goosen

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2:42 am EST

Virgin Active South Africa no gratitude after referring two people to signup

I gave the virgin active consultant at the gym in n1 city Goodwood two friends numbers as a referral for them to join the gym. MR AND Mrs P Moodley, cell 0827728291. They signed up on 28 Feb 18. I did not get a thank you or any form of gratitude for the referral. I have been a member for 13 years. A simple thank you goes a long way. Staff are generally very friendly at this gym.

Regards
Vishal
[protected]

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10:36 am EST
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Virgin Active South Africa va groenkloof condition

Over the last years on visiting VA Groenkloof, I have become more and more disappointed with its upkeep and standard.
Currently the gym is in very poor condition, hazardous in areas and reflects "seriously" on the "Virgin Brand"
There is absolutely no reason that this gym should be deteriorating and in this condition period.
Apart from the Virgin Brand, it affects your partner brands also.
I have attached images in a very quick photo shoot. I was so appalled I stopped taking further.
There are no apologies that can or should remedy the situation and condition this gym is found in.
I wish to know forthwith what will be done immediately to rectify and improve conditions, general health and safety plus alieviaring the brand damage you have done and are doing.

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7:32 am EST

Virgin Active South Africa cancellation of contract

I have cancelled my gym contract in November, Virgin Active proceeded to deduct a cancellation fee and never cancelled my contract.
The consultant at the cancellations department told me that I needed to pay a cancellation fee of X amount as I still had some time left on my contract before the contract time was over.
They keep running the debit order off my account 4 months now after I cancelled the contract.
I phone them on a weekly basis and no one helps me, I have been referred to the Team Managers who have then referred me to the Quality Manager Edward Steyn.
He e mailed me to say that he will give me feedback by the 22 January...we are now on the 21 of Feb and I still have not heard back from him. I call him on a weekly basis as well and leave messages for him to contact me back.
Till this day he is always in a meeting and never returns my calls, e mail or my Voice messages.
The service I have been receiving is shocking and they now tell me that I am in arrears of R600 due to that fact that I have stopped my debit orders.
They want to tell me that I never cancelled, even after listening to the phone calls on their system they still did not want to admit that they made a mistake and rectify the situation. The manager still told me that I was billed for the cancellation so he doesn't know why it wasn't done.
However I'm still waiting for him to call me back. I'm very upset at the shocking service.
All I need is for them to just cancel the contract and to stop running debit orders.

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7:36 am EST

Virgin Active South Africa service of club manager

To whom it may concern,

I have been a member at Virgin Active for 3 years and I have enjoyed every minute, recently I visited one of your new red clubs, Okavango, as I am relocating to Durbanville, thought it was a lovely club, until I had to deal with your very rude and unprofessional sales manager. I wanted to get more information about the club and how to transfer and when I asked questions she shrugged them off and walked away from me and when I tried to call her she just ignored me and walked on.

I did manage to get her name, but unfortunately not her surname. Her name is Julia, I hope that helps.

I hope this gets resolved and that I can get feedback on this matter.

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8:25 am EST

Virgin Active South Africa restricted student contract not mentioned at time of sale

I bought my daughter a student contract from Virgin Active in Claremont, Cape Town. The salesman was fantastic, except where he forgot to mention that as a student, my daughter was not allowed to train between 4pm and 7pm Monday to Friday. My argument now is that because this was never told to me upfront, Virgin Active should carry the loss of this contract, or give my daughter the open contract at their own expense. I was quite bluntly told to "just upgrade the contract for an extra R100 per month"! That's not the answer. Now they want the salesman to phone me to explain the terms & conditions to me. Why explain them after you sold me the contract? This should have been explained prior to my signing the contract.

Accept your responsibility and mistake - and do the right thing. You carry the additional R100 per month as this was clearly a mistake from your side.

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5:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Virgin Active South Africa bad attitude

My family and I joined Lenasia Virgin Active on the 21.01.2018. The sale agent was excellent, however his senior by the name of Michael was not helpful. Today we spoke and he was so rude that he walked away whilst I was speaking to him about my daughter's student registration. I couldn't believe that attitudes and people like this still exists in these times. There is an issue with my daughter's registration as a student and Michael changed the contract to a normal account without discussing in detail the repercussions of my account with me, when confronted he simply walked away and shortly after left the club. This is truly unacceptable when dealing with customers, he should be removed from dealing with customers if he hasn't received adequate training on customer service. Very bad first impression of Virgin Active.

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4:53 am EST

Virgin Active South Africa bryanston gym

Please note that in October 2017 I requested online that my membership be cancelled.

To date I have not received any response from your accounts department.

I have been debited November, December and have no doubt that January will also be debited.

May I request that this is resolved immediately and my funds are reimbursed urgently.

Passport number: [protected].

Very urgent,
Hayley Rickard

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3:26 am EST
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Virgin Active South Africa usage of facilities steamroom

I am really disappointed in the use age of the facility of the steamroll at the virgin active ballot several times when I want to make use of the steamroll the cleaners came and switch the steamroll of because of cleaning I just think during gym hours the facilities in the gym have to be available for everyone and the cleaners must rescheduled there cleaning hours either early or after gyming hours it is frustrated for everyone please look into this because the facilities must be available

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2:59 am EST

Virgin Active South Africa general attitude

Shahieda, and Virgin Active Team,

I refer to the above and my telecon with Shahieda on 15 January 2018 @ 11:42am.

As mentioned, confirmed and recorded it is herewith noted and recorded that I will not be paying any funds to you Institution as you are probably the worst organisation to deal with and are totally over-rated.

I tried in the last end of 2017 to ascertain what the reasoning for the increased billing was, and also requested copies of the recording, documentation etc which was sent to me confirming the increase and the amount due and payable on a monthly basis. As without fail you have not taken the courtesy nor even bothered to respond to any of these requests and I herewith am not prepared to tolerate your incompetence any longer.

Your attitude is appalling and will in the end be the downfall of the entire VA group as was the case with Health & Racquet back in the day.

You place so much energy on false advertising and empty promises that your ratings on Hellopeter (which you are no longer part of for obvious reasons) and Facebook ito complaints have increased escalated to such an extent where it is out of your control.

Your focus has shifted (typically South African) wherein you focus mainly on your revenue and return, than on client (member) retention than anything else.

I have lodged complaints with Discovery Vitality and Virgin Active UK and will ensure that the complaints are taken note of, as you are damaging not only the image of Discovery but also the brand as a whole. I have also arranged an interview with Carte Blanche as I would like to inform everyone else in South Africa of your "exceptional service level". This email and the contents thereof will also be forwarded to Media24 and I will make it my personal duty and obligation to inform all in sundry of your arrogant and miss-representative advertising campaigns that you run. I will also mention the point and facts where harassment claims in your entity is blatantly ignored and shifted aside for the sake of convenience.

Since the hand over from Sir Richard Branston the VA brand and image has dropped significantly as is transparent with the feedback and reviews I have received from both staff members, personal trainers and members country wide.

If only your customer service was as good as you collections service, your level/amount of members would increase monthly.

Please refrain from harassing me with system generated text messages as received yesterday @ 14:23 as I am not legally bound to your t's and c's as you did not meet the end of your bargain neither did you provide me with the service.

Your "Senior" team is just as ignorant as your staff turnover in Head Office.

I herewith conclude the matter.

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12:38 am EST

Virgin Active South Africa funds taken unnecessarily from account. extremely poor customer care. rude and disinterested staff.

I would like to bring up an issue I had with Virgin Active. In the last week of October 2017, I visited Virgin Actcive Cascades branch with the intention of joining the gym. I was handed over to a sale representative by the name of Rishal. He seemed very helpful and offered me a month free at the club. I was awaiting my Multiply membership approval from my Momentum Medical Aid so that I could utilise the gym. I explained this to Rishal. He suggested that I sign up immediately with one contract instead of waiting for my Multiply benefit to become effective. He claimed that I would be able to have one month free from Virgin Active if I signed up immediately. He requested that I come through on the first of November 2017 and that he will change the contract to the Multiply. I was extremely sceptical about this. I asked him repeatedly if he was sure that there would be no transactions on my account. He reassured me that there would be none. I still remained a bit concerned, however, I often hear offers from Virgin Active to get the first month free so I thought it must be part of that offer. Another thing that concerned me was that I did not have my bank account number. Rishal offered to walk me across to the Cascades Centre to obtain my bank statement. However, I brushed this off thinking that he is just enthusiastic and passionate about his job.

On the 30 October 2017, I received an sms from Virgin Active telling me that they would be taking R650 form my account. I immediately called Rishal. He confirmed that this was an error and that it would not happen. I visited the club that day and I spoke to Rishal again and I was reassured that nothing of the sort would happen. On the 1 November 2017, I was notified that R650 was removed from my account via sms from my bank. I contacted Rishal. He reassured me it was a mistake. I went to the gym on numerous occasions and called repeatedly since then and I was always told the same thing, that the matter would be resolved and that I would be contacted shortly. Well, the matter was never resolved and I was never contacted. On one occasion, I attended the gym and spoke to someone by the name of Zinhle. She confirmed she would resolve the matter. She requested to just see the lines on my statement showing that the money was removed from my account. I showed it to her on my cell phone and I screen shot and sent her the image via email. She also promised to call me back and never did. I did see Rishal and Zinhle during the festive period. Rishal tried to show me where the refund had been done, but there was no line on the system described as a refund. Rishal found this unsettling and could not explain it to me. I then received an email from Zinhle stating that the money had been paid back into my account and that I should check with my bank. At this point I had lost all patience. I sent through a very unhappy email to Zinhle expressing my dissatisfaction.

I was then called a few days later by an extremely rude finance manager. I do not remember her name. That is probably because she caught me in the middle of an importance conference call and I was extremely busy. Her tone was rude and disrespectful. She basically told me that if I did not do what she asked, ie provide the club with the full statement for the month of November, that she will not assist me further. I asked why I should be providing my statement. Surely me paying money and Virgin Active receiving money is a two way transaction? Was it not possible for them to access the information and there side and prove that they had in fact received funds from my account? After a very long and heated discussion, I realised that I would get nowhere with her. I requested to speak to the branch manager. Even then, she seemed insistent on arguing. I refused to continue the conversation and requested that the manager contact me. I then returned to my conference call.

A few hours later, the manager(Mr Justin Woolven) called me back. He stated the same thing that the finance manager stated. I was highly irritated. After a long time on the phone, I was not able to resolve anything. I told the manager that I have sent through the screen shot of a part of my bank statement. He insisted that in order to assist me, he would have to see the full statement. I expressed my unhappiness on sending through my entire bank statement to resolve this matter. I asked the manager to assess the payments from his side. He stated that there was no way of doing this. He said he cannot approach "Virgin Active PTY LTD South Africa" to request to see the transactions. That sounds ridiculous to me. Is it possible that you have to contact Virgin Active South Africa to query a small transaction in the Cascades branch in the small town of Pietermaritzburg?

Any way a whole lot of promises were made by the manager. All I wanted was a meeting with the Regional Manager or at least the contact details. Eventually, he began alluding to the fact that he needed proof of the transaction and made me feel like I possibly and being dishonest and perhaps trying to rip-off Virgin Active for a measly R650. I then asked him not to worry about the R650. I told him that I am willing to write off that amount just for an opportunity to discuss my matter with the Regional Manager. My issue was more with the disinterested, nonchalant, rude and disrespectful manner in which I was spoken to and dealt with. He confirmed that the only way he would allow me to have the details of the Regional manager will be by forwarding the statement. I did this on the 04 December 2017. I have emailed almost daily since then. Still I have had no interaction with the Regional Manager. I then receive an email form Mr Justin Woolven in response to my email in which I requested feedback. He offered me a Virgin Active bag to compensate me for all that I had been through. This was really offensive! The same complimentary bag that all new members receive. The same bag that was given to me 3 months ago when I joined the gym! He has the audacity to offer that to me! All I want is to meet the regional manager. He is welcome to keep the bag he is offering me, the R650 and the bag I received in October. Honestly, I do not wish to affiliate myself with the Virgin Active brand at all currently.

As it stands, R650 was taken from me in October. I have seen my file on the system which Rishal showed to me. My name comes up as an "arrears "account. This is very concerning for me. It is well known that arrears accounts affects credit ratings and I am currently in the process of purchasing property. It took Virgin Active 3 months to get back to me over a simple query and this was only after repeatedly requesting assistance. I have been treated disrespectfully. There has been a complete lack of customer care. The manager has made a commitment to get me in contact with the Regional manager upon receipt of my full bank statement(which I was extremely uncomfortable sharing) and to this date I have not received a refund and I have not been able to make any contact with the Regional manager.

I cannot being to explain how frustrated I am with Virgin Active Cascades. It is no wonder that most people at the gym have been talking of not renewing contracts in anticipation of the new club Fitness opening down the road.

Please can someone assist me in this matter.

Regards
Anjori

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4:37 pm EST
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Virgin Active South Africa cancellation procedures

Goody Ms. Markham and to whom it may concern,

First of all I WAS pleased with the services provided by your institution, up to a point.

I would like to do an enquiry on my account. I have sent multiple emails cancelling my membership. And multiple times my correspondent in South Africa has called and gone to the Kimberley branch in person to cancel my membership. I have spoken to everybody from accounting to Headquarters in Cape Town, and no one nowhere seems to know how to assist me with my predicament.

Today, especially, I regret even signing up to join Virgin Active. I have been completely and utterly humiliated in my attempts to rectify the problem of canceling my membership. I was threatened with a collection agency that wanted money for outstanding membership fees and cancellation fees etc.. What a disgrace by your whole organization to imply that I pay for a service that I clearly did not even receive.

So I ask of you how many more times do I have to call and how many more times do I have to, electronically, request to be called back? Why do Virgin Active simply seem to ignore me?

I want to cancel my membership PLEASE.

I do not expect to be charged any more fees (other than the cancellation fees, according to the contract that I signed) since I clearly did not receive such a service and I do not expect another department or another email address to contact. You are the manager of the branch that I attended and you shall be the person that I want to resolve this matter for me.

I have copied my legal adviser's on this matter since I am not in the country to respond.

Have a good day.

From a displeased, loyal member

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5:31 am EST

Virgin Active South Africa very bad

On the 30/12/2017, My self and my son was at the gym, swimming. But as we entered my son card it shows he is not register. This is been happening ever since I joined the gym I kept on asking the consulatant to phone me to corectifi it, I even send emails to get this correct, but no one assist me. The told me my sons details were wrong. So on the 30/12/2017 the very young manager came to the pool area and infront of all the other clients he treated me disrespectfull saying I need to come and full in all the paper work again, so I asked him why the day I joined I gave everything they made copies and I paid over +/- over R1300. I told him I moved and I did not have the papers close by. He told me aswell the member that signed me on does not work their anymore and he cant get my file!after a few minutes he came back to the pool once again infront of all the clients he told me that I must pay for my son. I told hime but why over 5 months time they only tell me this no that I have to pay R170 for activations for is card. I told him why the day I signed on my must I pay now if it was done the day I joined. I made me felt like a liare and a theft, and that my contrubutions to virgin active is nothing because I have discovery vitality. I got very angry, so he told me I must leave his gym.
I want a refund on my membership and I want ot cancel my gym membership and I will not pay for cancellation, and I don't want anything to do with virgin active again. This is the worst customer service I have ever expserienced.

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2:34 am EST

Virgin Active South Africa gym equipment not working and rude staff member

On 2017/12/21 at 06:00 there was an issue with the parking as per usual. The parking ticket doesnt want to validate at virgin hatfield. A member of staff was very rude. Told me to go sort it out with the ticket office downstairs. I couldnt find the people working with Karabo's parking validation. Told the member of staff i am struggling. She didnt assist and laughed at me. I called the manager and the manager assisted me kindly.

The ladies name at hatfield gym that treats customers rude is Ms " Kobejane".She was being sarcastic and laughed when i asked for her name and said "can i spell it for you". I dont appreciate this type of behaviour.

This gym is being run very poorly. Spinning bikes upstairs are not working and on a previous occasion I inidcated to staff the saddle of the one bike and the paddles of the other bike is faulty and once again staff thought this was funny. Bikes are still not fixed.

Please sort out virgin active hatfield!

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1:31 am EST
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Virgin Active South Africa elista spinning instructor

I was attending the spinning class this morning 14 December 2017 at 5H15 at the Virgin active Gym in Vanderbijlpark. I was sitting at the back of the class as usual enjoying the class. After the class the instructor Elista work to me and said to me: She would appreciate it if I do not undress her 14 year old child with my eyes. Who can an instructor of Virgin Active wrongly accused me of such bad behavior, this is an enormous insult to me and my character. I can not believe she can make such accusations and conclusions.

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12:25 am EST

Virgin Active South Africa poor customer service & empty promises

Date: 07/12/2017
Client No: [protected]
Client: Robyn Speelman
Title: Customer Service Resolution Specialist

Description:
I was contacted by Virgin Active Vitality and asked to re-join the group as I was a member since 1998 by Saaed. We discussed telephonically that they would offer me a service at a rate of R 117.50 pm when he initially made contact with me in September 28, 2017, provided I visit the gym before end of September (3 days) at least 7 times. I told him this is a little unreasonable at the time as we are left with 3 /4 days. He was supposed to provide me with an email stating the t's and c's but never did so as they had problems with their system. He never made contact with me ever again, and I tried calling him, to no avail. The matter was then escalated to Jason Jonathan and Dave Luis. Dave Luis assisted me and I was only granted access in the middle of October, and debited with and amount of R 117.50. I informed them that I have joined Planet Fitness, as I was not at all satisfied with the service level of VA and also waited for an emailing stating the t's and c's. Never received to date. On 1 December 2017 I was debited with an amount of R 237.50 an no one informed me prior to this why this would be the case. I made contact with Jason and David, and was asked by Jason for a paper trail as he did not have any. Robyn Speelman (Customer Service Resolution Specialist) then sent me a very arrogant email stating that I did not abide by the amount of club visits as set out in their t's & c's (which i to date never received), and therefore they have increased my monthly debit order (without notice) with R 120.00 at random which is the rate of a National Contract I had in place previously. Her approach and service is appalling for someone in her capacity and they are in breach of their agreement by not providing me with info at hand before the time, stating what the t's and c's are/were at the time. VA has changed there attitude and has no customer service level whatsoever. David who was the only one who assisted me at the time, has subsequently resigned. The staff turnover in VA is another problem, as you never end up speaking to the same person. Robyn called on Friday and left a snotty voice message and to which I will not even respond as I do not wish to speak to someone on that level. My problem is; I have had mayor concerns with VA (racist, service etc.) in the past and they obviously are not willing to improve on this service levels. I need a resolution on the way forward as I will not be dictated to by VA in terms of how many times I should visit the club when I am currently a member of Planet Fitness due to their arrogance and attitude until such time as they (VA) can prove to me that their service level has improved. I have lodged a complaint with Discovery Vitality informing them to review the status of membership on board level and to remove the VA Group from their system as they are damaging the Discovery brand. No matter who or where you complain to no one (social media, email, customer service level) at VA takes anything seriously and you keep on being passed from one arrogant staff member to another. At Planet Fitness, it is a breeze to excersize as the staff are friendly, the music is decent, and they treat you like a human being & client. Which is what it should be like when you go to gym. You should not be stopped at the front door, denied access, be yelled at by a jnr staff member in front of other staff and members as if you are a minor or entering illegally. The VA group and its staff is over-rated, and they are extremely arrogant in their way and should be removed from Discovery Vitality in its totality. Being a member of the group since 1998 to date has changed (for the worst) on every single facet. As a Director of my own companies, I never treat any of my clients the way I have been treated by the VA Group and the staff on ALL levels.

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Update by Chris Heunis
Dec 10, 2017 12:26 am EST

5 of my clients who were staff members, personal trainers and members had left / resigned from the VA Group as they could not stand the attitude from Virgin Active South Africa any longer.

Update by Chris Heunis
Dec 10, 2017 12:19 am EST

They (Virgin Active) do not care about clients/members and the amount of daily complaints on social media, internet and Hello Peter is shocking.The mere fact that they are still in operation is concerning. They unsubscribed from Hello Peter as the volumes were to much to deal with. 5 of my clients were Personal Trainers, Members, and Staff Members within the group who all resigned and left the group as they say that the internal politics and the way they were treated as staff members is shocking.

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Virgin Active South Africa In-depth Review

Facilities:

The gym equipment at Virgin Active South Africa is top-notch, with a wide variety of machines and weights to cater to all fitness levels and goals. The facilities are always clean and well-maintained, ensuring a pleasant workout experience. Amenities such as showers, lockers, and changing rooms are readily available, adding convenience to your fitness routine.

Classes and Programs:

Virgin Active South Africa offers an extensive range of fitness classes, including yoga, spinning, and Zumba. The instructors are highly skilled and knowledgeable, providing excellent guidance and motivation during each session. Whether you're a beginner or an advanced fitness enthusiast, there are programs tailored to suit your specific needs and goals.

Membership Options:

With Virgin Active South Africa, you have various membership options to choose from, including monthly, annual, and family memberships. The pricing is competitive, offering great value for money considering the quality of facilities and services provided. Additionally, the flexibility to freeze or cancel memberships adds convenience and peace of mind.

Customer Service:

The staff at Virgin Active South Africa are responsive, helpful, and always ready to assist. Booking classes or making inquiries is a breeze, thanks to their user-friendly systems. The team exudes friendliness and professionalism, creating a welcoming and supportive environment for all members.

Atmosphere and Ambiance:

The overall vibe and energy at Virgin Active South Africa are invigorating, making every workout session enjoyable. The workout areas are clean and well-organized, ensuring a pleasant and comfortable experience. The music selection and ambiance during classes are carefully curated, enhancing the overall atmosphere.

Personal Training:

Virgin Active South Africa offers access to highly skilled personal trainers who are readily available to assist you in achieving your fitness goals. They customize training programs based on individual goals, ensuring maximum effectiveness. The trainers provide continuous support and guidance, motivating you to push your limits and achieve optimal results.

Additional Services:

In addition to the gym facilities, Virgin Active South Africa offers spa and wellness services, allowing you to relax and rejuvenate after a workout. Access to swimming pools and other recreational facilities adds variety to your fitness routine. The extra amenities, such as juice bars or cafes, provide a convenient and enjoyable post-workout experience.

Accessibility and Location:

Virgin Active South Africa has conveniently located branches near residential areas and workplaces, making it easily accessible for members. Parking availability is ample, ensuring a hassle-free experience. Public transportation options are also nearby, making it convenient for those who prefer to commute.

Member Feedback and Reviews:

Current and past members of Virgin Active South Africa express high levels of satisfaction with their experience. Positive feedback highlights the quality of facilities, classes, and customer service. Any negative feedback is promptly addressed by the management, showcasing their commitment to continuously improving member experience. Ratings and testimonials from other review platforms further validate the positive reputation of Virgin Active South Africa.

Corporate Social Responsibility:

Virgin Active South Africa actively participates in community initiatives and charity work, demonstrating their commitment to making a positive impact. They also prioritize environmental sustainability efforts, implementing eco-friendly practices within their facilities. Through their various initiatives, Virgin Active South Africa contributes to promoting a healthy lifestyle and well-being in the community.

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