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Virgin Active South Africa
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1.2 592 Reviews

Virgin Active South Africa Complaints Summary

23 Resolved
568 Unresolved
Our verdict: If considering services from Virgin Active South Africa with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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1:54 am EDT

Virgin Active South Africa poor maintenance and water waste

I have been a member at the Waterstone village Gym since the opening and reported the following problems repeatedly to the FO staff, different PT I have been working with and even directly to the Maintenance Manager ...the situation didn't change.
I would like to urge whoever is inspecting the gym for appropriate standards to make a visit to the women locker rooms...the showers heads have not been cleaned since day one and therefore it's IMPOSSIBLE to get a decent shower, actually wasting a lot of precious water. There are a lots of broken tiles in the cubicles, the grouting is filthy and the ceilings are either broken or peeling.
In the toilets the flushes only work on "full power" not giving the option of flushing a small amount of water when you only had a pee...with the dramatic water situation we are experiencing in the area I would expect a bit more action taken by Virgin Gym than to put stickers on every wall asking to save water...
When a piece of equipment is "out of Order', being a running machine, a water fountain or an air dryer, it normally takes weeks to be fixed: this is not the kind of service I expect from a "Flagship" gym with correspondent membership fees.
Hoping to finally see swift actions put in place in order to correct this situation.

Kindest regards

Lisa Benini membership n. [protected]

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1:04 pm EDT

Virgin Active South Africa membership - lm nel [protected]

Good day, I recently contacted the welkom office for membership. I made an appointment to see a sales person by the name fikile. He was busy with other clients that day and a guy called vuyisele helped me. Were I was informed that there is o/s monies on an old account to the amount of r2000 and that I should contact mbd, also an amount over r400 which was due was also paid. The next day I called mbd about the r2000 and they sent me a letter that the account was paid up. The next evening I again went in. They send me away as I didnt have my sons birth certificate. The 3rd evening I finally got membership... My son and I went for less then a week and was informed that there is a problem. I contacted fikile and was told that an account that my ex husband and I had in 2007 was o/s. It was on his name and im not liable for that. Today I contacted the headoffice and was told another story again... That I owe over r3000. The prescription act stipulateds that any debt older than 3 years, that wasnt contacted for nor admission of debt was made needs to be cleared. According to the prescription act 68 of 1969, section 10 (1), a debt is prescribed if:

* you have not acknowledged the debt in the past 3 consecutive years, either in writing or verbally
* you have not made any payment towards the outstanding amount, nor have you promised to pay
* the creditor has not summonsed you for this debt within 3 consecutive years.

I want to get this sorted so my son and I can start to gym again.

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1:38 am EDT
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Virgin Active South Africa bad and inconsiderate service

Virgin Active Maerua Mall Windhoek Namibia
This morning 19 May I went for my usual exercising. At 5:55 the floor exercise area was completely full. 2 people were taking up nearly 4 blocks of space with up to 6 people sharing the same space in the rest of the area. I asked the 2 people (who packed out 4 steps, their cell phones, etc over these nearly 4 full blocks) whether they can please move their things slightly to give me space to exercise. They refused saying that they are doing a circuit and need all the space. Another lady offered to move nearer to the edge and I squeezed in next to her. We then just asked each other when we wanted to do an exercise (eg leg extended to side) whether it is OK. She was very considerate and kind.
I spent 40 minutes in the floor area. During that time the 2 gentlemen spent less than 10 minutes using any floor space in the floor area. The rest of their circuit was done elsewhere. They used the 2nd set of steps 2x - both times jumping over 10x. They thus used the space for the 2nd sets of steps for 20 jumps each.
Between 5:55 and 6:10 3 of my friends could not find floor space to exercise on and had to find something else to do. Later on there was sufficient space available in the floor area, but until 6:15 it was crowded.
At 6:35 I again approached the 2 gentlemen. The one said his name is Smiley. I said that I found their behaviour inconsiderate as they did not efficiently used the space and were not willing to share as the other people were willing to do. They differed in opinion and felt entitled to "book" the space with equipment while busy elsewhere in the room.
I was told in the bathrooms that the one person is the Manager and the other one a personal trainer, but I do not know if it is true.
Kindly investigate. Surely staff should set the example for sharing and being considerate and surely staff should not choose one of the busiest times to "book" space for themselves.

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Update by Adnam
May 19, 2017 1:47 am EDT

Kindly train your staff in customer relations - the customer should come first and Management should be there to look after the customers and be of service.
Thank you

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8:27 am EDT
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Virgin Active South Africa new staff

Good day
I trust you

There are few matters that needs urgent attention

- The new staff is not as friendly and helpful as the old staff use to be

- The suna is not working most of the time

-The showers are not clean as it use to be

-The computers and the mouse which are more dead than alive

Please see that these matters are taken care off

Kindly revert to me ASAP

Thank you

Kind Regards
Mr R Singh

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1:07 am EDT

Virgin Active South Africa absolutely pathetic services with equipment

Good day, I have been a virgin active member more than 11 years. I first joined the virgin active in Amzamintoti, then the one in Bluff and finally the one in Umhalanga. I recently relocated to JHB and changed membership to a new virgin active in Lenasia. My first time at Lenasia was purely for enrollment purposes. I was quite amazed at the size of the gym. However on my second time which was for training I was literally shocked at the equipment that was at the gym. The equipment looks like it was taken from the bluff gym about 10 years ago and while bluff gym has had maybe 2 or 3 upgrades of their equipment. I couldn't find weights, the machines that were available count even be used because they were euther missing the hooks for the machines. I was dumb struck just standing there looking at all the people train and thinking of the amount they pay and the ### services they are getting. Im currently thinking if I should ever go back there. the gym is in a critical mess with regards to equipment. Im sure there is a area manger thats inspects most virgin active in JHB and if he cant pick that up, then he is denfinalyl not doing his job. on the other side the gym has so much potential to be the best in JHB. Please assist Im sure im not the first customer to complain and certainly wont be the last.

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8:35 am EDT

Virgin Active South Africa cancellation of membership erroneously for the 2nd time

I am at the end of my tether with the services va sa provides. Every time i make changes to my membership va f* up the entire thing. My son's membership has been cancelled for the second time and i am fighting to get this resolved. They keep giving me the run around. I am truly fed up. The contact centre refuses to give me the name of the consultant who pretended to be smart thinking they received an instruction to cancel. I swear she was drunk or something.

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2:57 am EDT
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Virgin Active South Africa very poor management

The management of Virgin Active Lonehill is a great disappointment to its members. The spinning class is a mess to start with. The microphone seldom works and when it does it is really not fit for the facility. We have fantastic spinning instructors (Marlaina, Wynand, Kim) but Virgin Active is letting them down by expecting them to deliver a great service in such a challenging environment. There has been no air-conditioning in the spinning class for the last two days - and zero notice has been given to members other then a sign at reception saying that there will be no hot water for two days due to low water pressure. Then 20 minutes into the class it takes 3 staff members to bring in one fan and finally a microphone - the music must stop, the heat is unbearable and the service super pathetic. I can not be more disappointed and sad that this is my local facility. I have lodged previous complaints with the gym before about dirty equipment, air conditioners that is not turned on for no reason at all, dirty bathrooms.. There is really a massive management problem, unmotivated staff, lack of communication all resulting in a lot of unhappy and disappointed members.

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12:20 pm EDT
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Virgin Active South Africa personal trainers

I previously lodged a complained against the same gym on 2 February 2017 and have not yet had an acknowledgement or a reply!

Today, 10 May 2017 I arrived at Virgin Active Little Falls at 16h30 - the start of peak hour just to find a personal trainer training three clients behind the treadmills in the new section in an approximate space of 1 m (between the treadmills and leg extension machines) setting up bar bells and benches and kettle bells - not leaving any space to walk. This poses a non-compliance in terms of health and safety regulations with regard to the required walkway in case of an emergency. Needless to say there wasn't any management on the floor to address this issue. Not only couldn't anybody walk in the designated area but some of the the machines were occupied for two hours by this particular personal trainer. This is totally unacceptable and need an investigation and a proper response to my complaint.

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3:22 am EDT

Virgin Active South Africa dirty equipment

Hi. This is the second time I am getting oil on my gym pants because of the machines that are not cleaned after being oiled. 1 st time they said they will talk to cleaning staff but the second time is not acceptable!
Now my new nike gym tights are messed up!
The cleaning staff are supposed to clean the equipment after they oil it. The 1 st time it was still understanding but now the second time it is just unacceptable!
I have been training with virgin active for so long and loved it. But now my brand new r600 nike gym pants has to be thrown away because of oil stains.

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1:29 pm EDT
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Virgin Active South Africa membership - cancellation

Dear Sir/Madam

Membership cancellation with immediate effect.
I have cancelled membership in March, but up until now, my membership is said to be active.
I spoke to Eugene on Tuesday, Last week who spoke of another promotion which was only running on that day. I realised after I spoke to him that it was a trick. He then promised that I will get a call from the local virgin active. I did not get any call until I then decided again to phone head office, virgin active to complete my ultimate cancellation. I then received calls from local virgin active and which is reflected below.
“H Florence, I hope this mail finds you well, as promised on our previous discussion regarding the cancellation of your gym membership, I managed to communicate with our Club Administrator and as stipulated on the mail below, your membership is currently active and therefore needs to be cancelled again as it was retailed after the termination that took place on the 10th of March.
According to the Administrator the contract needs to be cancelled with our National Head office. For more information, please see mail below”
Kind Regards
Agnes Mositoane
Fitness Manager - Roodepoort
T +[protected] W virginactive.co.za

I, therefore, request that no money should be taken from me for membership and that my membership be completely cancelled with immediate effect.

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4:32 am EDT
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Virgin Active South Africa virgin active northgate. sales consultant not transparent

On the 30.12.2016. I entered into a contract with Northgate branch. Sales Representative Mahlatse. Under vitality member with my daughter who was turning 18 on December the 8th. Mahlatse adviced that we sign a contract for under 17 irrespective of her turning 18 in 2 weeks times. So I can still get the benefit for the minors. The system charged her R120.00. Was also advised that after she turns 18yrs. The debit order will be 50% off the membership fee. Which was not the case. Which was my worry. I asked the sales representative that my daughter will be turning 18. Can I just not sign the contract after she's 18. As I was concerned. As all sales people they only interested in their targets. Come January debit order was now R430 for my daughter. From 120 as per contract. I pay R107 for my membership. I asked mahlatse about it. He told me it doesn't reflect on his side as yet. Month yet by and still another R430 was deducted. I still spoke to the Sales Representative. He requested me to send him the proof. Proof send to him and to my surprise Zinhle now telling me that the contract I signed was for minors now my daughter is now 18yrs she' no longer bound by the contract. It had to be changed to the normal contract. No call, no considerations of the vitality status. Just transferred the 2 weeks membership to normal. Are we being trapped by the contract that we signed. Regardless of how transparent we are.
Really not happy with the. I'm sure that Virgin active is very happy as they keep debiting my account

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3:16 am EDT
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Virgin Active South Africa burglary / smash and grab in 'secure parking area'

After nuerous mails, quotations for stolen laptop and police case numbers, I am unable to get any feedback from Virgin Active Randburg after my Vehicles back window was smashed and my laptop stolen. That's after the CCTV cameras picked up the driver of the VW Polo and registration number that committed the offence! I did not go to my insurance as Virgin promised to get back to me through their insurers after I submitted my quotation for the stolen laptop. The incident happened on 14 March already and the issue has still not been resolved. There has been two burglary incidents on that morning and the other client has also not heard anything from Virgin Management or their insurers.

I urgently need feedback as I don't want to take this issue further but will have no alternative if not resolved!

Regards
Johan Louw

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7:25 am EDT

Virgin Active South Africa bad attitude | racism new market & meyersdal

I received an email from Sipho at VA Vitality for some stupid reason, for a complaint i logged 5 weeks ago about the abovementioned clubs which I have to date not had the courtesy of ANY form of reply or action taken.

My email to Sipho reads as follows:
Dear Sipho,

I refer to the email dd 23/03/2017 which I have no idea what you are referring to in this email.

My complaint was raised with Virgin Active SA 5 weeks ago which has absolutely nothing to do with Vitality as my complaint was in two fold and to date never addressed nor resolved.

Your call centre, or complaint centre is non-compliant and some send you a “not-read” email notification which speaks volumes.
Your Facebook page is ……. Of no value to that of the Members to be honest as no one does anything.

1) The 1st complaint is that of a racial discrimination at your New Market Virgin Active, which has, as I have mentioned before not been dealt with nor addressed. There is an apparent amount of R219.00 in arrears which I was never informed of in writing or at any point in time when I visited any of the two (Meyersdal / New Market) sites.
2) Sundbed, and efficient staff at Meyersdal Club with also no response nor feedback from the Virgin SA Group.

I have in the interim raised an awareness group on Social Media wherein I have ascertained that Virgin Active SA is not remotely interested in complaints and they laugh it off in club level. One of my regular clients informed me of the disgrace and appalling health state of the Germiston Site / Club where the pool, toilets and bathrooms are not in a healthy or clean state. I have therefore instructed the Health Inspectors to visit ANY / ALL Virgin Active sites at random as this is no laughing matter.

One of the staff members who is in fact Personal Trainer at VA Germiston, explained how disputes and complaints are dealt with, and they will vouch for this.
It is as follows: The GM of the site receives a complaint which is then printed and all staff are called to meet with and discuss. Then the GM of this club reads the complaint out load to the entire staff by saying: Haha look how this one is complaining again about our non-service level.

I find this not only appalling but disgraceful to even hear that staff in a capacity of this level deals with complaints in this way. These are but a few that I am busy compiling and preparing in my defence to your so called firm.

Your 11 Alice Lane – Spinning Instructors are also as appalled by the attitude towards them and the issues raised when members complain to them.

Apparently this seems to be the general rule of thumb in your clubs and I’m assuming this would make a very interesting episode on Carte Blanche as we the public have to ensure that members are made aware what they are / are not paying for. Not to mention the cleanliness of your sites / clubs.

So you see Sipho, if you had taken the liberty in reading my Complaint logged 5 weeks ago before you passed it on to your Senior level you would have noted, that we as members are now getting a little tired to say the least about the severe drop in the level of service in the Virgin Active Group, and we the paying members are indeed the ones who pay your salary, so I do find it alarming that not one of your staff members on ANY level has made contact with me to date.

You should perhaps revise the competence level of staff, the attitude and a very big plus | compare your service level to that of Debonairs Pizza.
They are far smaller BUT provide a service level which you as the Virgin Active Group will never reach ito customer service and complaints.

Regards,
MR F C HEUNIS

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10:58 am EDT

Virgin Active South Africa virgin active richards bay

I am visiting the gym regularly and have been a regular gym at the George branch as well. From being a member at Richards Bay, I do get very irretated as the weights are never on place and always left all over the gym. This is the barbells, dumbbells as well as weight plates. This also includes mats and gym balls and all type of equipment. I never see any Virgin Active staff member correcting this as it happens, they normally chat with some of the members instead of correcting this. So this complaint is then technically against the staff members and the gym itself as nothing is ever in place and I do pay my gym fees for a reason, to get Virgin Active standards, which I'm not receiving. This was getting to a point where I left the gym not even halfway into my session as nothing was available and I had to walk through the entire gym just to get weights, which no one was using.
I do hope to hear some feedback or see improvement from your side.

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1:43 am EDT

Virgin Active South Africa online booking system not up to date

Good day

Im a member at the virgin active greenstone park

I joined the bootcamp class for the first time on the 28th of feb 2017 at 17:30 - 18:30 which the bootcamp instructor informed us that night that it will be her last class that she will instruct for time being.

The week there after 7 march 2017 17:30 - 18:30 I went to the class again just to find that bootcamp was replaced with the grid. I tried it and decided that if it is now going to be in the place of bootcamp it is all good.

But getting to the class there was a lady with a paper with people's names on it that booked for the class. I asked about it as I didn't know that we needed to book for this class and she informed me that bookings can be made online but there is still spots open for that class on that night I can just add my name and join

I then made an effort to go and check the online system so that I can book for the "the grid " class in advance but the system still showed bootcamp (A non booking class) instead of the grid (A class you gave to book for)

So I didn't make a booking... Just to a arrive on the 14 march 2017 and be informed that I needed to book. I explained why I didn't book and the lady said that they updated the system the day before it should be fine now...

So once again thinking that the system is now up to date I went to the system to make a booking and guess what it still shows bootcamp instead of the grid

Please advise how the system can show classes from a thursday to the next thursday but with incorrect info and then only shows correct info maybe a day before the actual class leaving it up to the member to go and check everyday if it is now correct to either find it incorrect or already full

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6:37 am EST

Virgin Active South Africa ongoing issues at virgin active ballito - durban

To whom it may concern

It has been a over an year that virgin active has been operational in ballito and yet there are unresolved issues which no staff or managers seem to be willing to resolve and this will lead to cancellation of memberships and major fights as I have witnessed.

1. The air conditioning never operates properly and due to the size of the gym it is so hot that you could literally have a heat stroke, how must one train under those circumstances? Upon complaining about the issue to management, we are just told that it will be resolved but its been months now and this continues. First complaint was 9 months ago.

2. Lack of free weights and machines available and too many members thus leaving many members standing around sometimes up to 15 mins just waiting for machines and weights. This is just ridiculous as the club chose to take on so many members yet cannot provide enough machines and weights for all members to train comfortably. On some evenings there isn't even parking available, this club is just too small, I have trained at other clubs and did not have this issue. I have actually witnessed arguments and fights due to lack of machines and weights and I myself have been involved in arguments. Will this be resolved only when someone is badly hurt?

Please note that I am not paying r950 per month to deal with such frustrating issues when I love gyming and I do it 5 days week yet now I actually hate going to gym because of these bad experiences at virgin active ballito. We cannot cope on a daily basis with just the regulars coming in so imagine what issues we deal with when its festive periods as the the entire joburg population fills our area which is extremely frustrating.

I await an urgent response regarding my issues experienced as I will continue to take this to higher authority if no joy here.

Regards
Karsen govender
[protected]@gmail.com

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10:28 pm EST

Virgin Active South Africa joining gym

My husband tried to join virgin active again (he canceled his membership after 2+ years due to health issues in 2016 but he joined in 2013) and phoned yesterday but they refuse to let him join. He was 17 (2006) when he joined for the first time and his mother took out the contract but never payed now they say he must pay it! It is unacceptable. How can they keep him responsible for his mothers dept?! When we joined three years ago it was no issue. Now head office refuse to assit him in resolving this issue so that he can gym. We are so upset that I am considering cancelling my contract as well. Unacceptable that head office or middelburg refuses to assist him. If they check he payed every month for the period he was a member since 2013. They should also not refuse people on 'legal' grounds if they have none! Number 1 you cannot hold a person resposible for dept in he/she did not sign that contract, number 2 he was still a minor and number three they should go and study the laws regarding civil lawsuits!

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12:02 am EST
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Virgin Active South Africa cancellation of contract

I signed a contract - I am now unemployed - I have asked multiple times to cancel my contract, as I dont have any money, they insist I pay approx R7000 to cancel, which I said I dont have. I also informed them not to debit as my debit order will bounce. They still debited, twice, with different amounts and it bounced with my bank. I also sent them proof, my ''letter of service'' confirming my unemployment and I get no replies. I have sent multiple emails and they just keep ignoring what I say and asking me to pay to cancel. I was in month 1 of a 12 month contract when I put in my request and now going on month 3 and I am still trying to cancel with no luck.

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1:59 am EST
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Virgin Active South Africa unlawful debit order

I am a member of the virgin active gym in mount edgecomb, Durban. My contract ending date was 31st January 2017. Nobody informed me during the signing of the contract that I would have to cancel my contact once the period is over. I did not even receive a notification stating that it will be renewed on a monthly basis. I even called the call centre last year to notify them that I won't be using the gym anymore because I have since relocated. I haven't been utilizing the gym for the past 7 months although I still honoured my agreement and paid timeously evey month knowing January would be my last payment. Even when I queried about cancellation of the contract before the contract date I was not informed of this month to month basis policy. Surely they should have notified me about this because I haven't been using the gym for so many months. Today my account was debited for 3 times the usual amount. This is very frustrating. I will not pay for a service that I do not use.

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3:04 am EST

Virgin Active South Africa unlawful claims

I am disgusted in the lack of service provided to potentional clients!

I am aggrieved at the fact that there is a lack of protection of clients or prospective clients whereby Virgin Active fails to afford proper protection and customer care, certain statements brought up in our previous telephonic phone call cannot be justified in terms of the South African legal system.
Upon joining Virgin Active in 2011, I, at the time, was a child, meaning under the age of 18 years old therefore meaning a minor.
My mother, undertook the contract on my behalf as I could not have entered into the contract without her assistance as the limited contractual capacity would have invalidated the contract and therefore I would not have been able to open a gym membership on my own accord.

The Children's Act 38 of 2005
The definition of a Child as provided under the above mentioned statute is, means a person under the age of 18 years old. Thus meaning that all persons under the age of 18 are entitled to protection in accordance to the Constitution of The Republic of South Africa Act 108 of 1996 as well as in accordance to the Children's Act 38 of 2005, section 1.
A minor according to the Law of Contract, needs to be assisted with their parents in order to enter into a contract. It must be noted that my mother undertook as the primary person being liable in full for the amount owing to Virgin Active on a monthly basis as per the contract. Thus any debt arising out of the contract was to be paid by My mother
It must also be noted that at the time of the contract, I, was a minor.

It is further very frustrating that I need to be in contact with both MBD as well as Virgin Active, where both MBD as well as Virgin Active tells me two contradictory versions.

Upon being in contact with MBD, Mr Mabaso had told me that he cannot understand why Virgin Active is not allowing me to sign a new membership as he cannot pick up that I am liable for any amount that is supposedly said to be in arrears stated by virgin active.

Mr Mabaso further put me through to a lady by the name of Faith, where Faith had told me the same thing including the fact that simply put it was not my debt but that of my Mothers, she further listened to my defence of prescription, and further told me that an email was required, and should include my mother's defenses, that she will clear this up with Virgin Active once she had received the email and would get back to me, I am still patiently waiting for her response.

I am now advised that because I used the facilities of Virgin Active at the time of being a minor, I am liable for the debt listed as at 2011, I cannot agree to this as such is contrary to the protection of minors according to South African law.

Prescription
The commencement of prescription runs as soon as the debt falls due, according to the Prescription Act, Contractual debts are extinguished after 3 years of failure to request the debt and therefore, MBD as well as Virgin Active according to the Prescription Act loses their right to claim payment on the debt ever again.
As provided by Mrs Ronelle, the last request of payment was made in 2011, it is now 2017, and 6 years later there is an invalid attempt in requesting this debt as such a debt has been prescribed.

It is therefore unlawful that Virgin Active attempts to collect any payment in respect of the amount that they claim is owing as per the National Credit Act.

A debt has prescribed in the following circumstances:
1. no payment has been made settling a debt in the last three years.
2. there is no acknowledgement of settling the debt or making payments
3. there has been no summons in respect of such a debt.

I further request that if Virgin Active along with MBD is further persistent in requesting this invalid amount, provide me with the following:
1. A copy of the contract signed in 2011.
2. Statement reflecting the last payment in respect of this contract.
3. proof of the handover amount and all costs and interest which have accrued since.
Whenever I tell a representative of Virgin Active that this debt is not even my debt in the first place then they are quick to tell me that then my mother must come in to settle the amount, this is very confusing. Further in doing so they are tacitly acknowledging that it is her debt.

There is a great amount of miscommunication between Virgin Active and MBD, I fail to understand as to why I was told that according to MBD, Mr Mabaso, as an active agent of MBD told me there is no reason as to why Virgin Active listed my membership as pending as he could not see any debt that I owe. That such a debt could not even be seen under my mother's name. ( Calls are recorded so please feel free to listen to the conversation.) Mr Mabaso also confirmed that I was a secondary member of virgin active and not primary.
Please do advise me as soon as possible, as My husband and I are looking to join a gym together.

I lastly cannot for the life of me understand how Virgin Active bring the supposed debt down from over R2000 to R1057 and now asking me to pay 50% of R1057. This is not my debt to pay, such request for payment is illegal and unlawful!

I am am disgusted at how I am treated by Virgin Active claiming money from me as if they are trying their luck to get money out of me after prescription has run its course!

why does Virgin Active act contrary to South African law! How can the amount keep changing? How can my mother's debt be liable on my account if it was her intention to provide the funding for the initial contract? Every time I tell one of the staff members of prescription they totally ignore it and do not respond to that defence?
where is your regard for the law? Such a company of such magnitude?

I am sick of taking to one person and then another. One day I deal with the incompetence of mbd and the next I must deal with the incompetence of Virgin Active to recognize lawful statute. What makes me even more sick is the fact that every one has a different story to tell me!

Please note: all calls are supposedly recorded by mbd so listen to what your call center agents are saying.

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Stel88
, ZA
Mar 08, 2017 6:25 pm EST

Did you manage to sort out the problem? My husband has the same problem

Virgin Active South Africa In-depth Review

Facilities:

The gym equipment at Virgin Active South Africa is top-notch, with a wide variety of machines and weights to cater to all fitness levels and goals. The facilities are always clean and well-maintained, ensuring a pleasant workout experience. Amenities such as showers, lockers, and changing rooms are readily available, adding convenience to your fitness routine.

Classes and Programs:

Virgin Active South Africa offers an extensive range of fitness classes, including yoga, spinning, and Zumba. The instructors are highly skilled and knowledgeable, providing excellent guidance and motivation during each session. Whether you're a beginner or an advanced fitness enthusiast, there are programs tailored to suit your specific needs and goals.

Membership Options:

With Virgin Active South Africa, you have various membership options to choose from, including monthly, annual, and family memberships. The pricing is competitive, offering great value for money considering the quality of facilities and services provided. Additionally, the flexibility to freeze or cancel memberships adds convenience and peace of mind.

Customer Service:

The staff at Virgin Active South Africa are responsive, helpful, and always ready to assist. Booking classes or making inquiries is a breeze, thanks to their user-friendly systems. The team exudes friendliness and professionalism, creating a welcoming and supportive environment for all members.

Atmosphere and Ambiance:

The overall vibe and energy at Virgin Active South Africa are invigorating, making every workout session enjoyable. The workout areas are clean and well-organized, ensuring a pleasant and comfortable experience. The music selection and ambiance during classes are carefully curated, enhancing the overall atmosphere.

Personal Training:

Virgin Active South Africa offers access to highly skilled personal trainers who are readily available to assist you in achieving your fitness goals. They customize training programs based on individual goals, ensuring maximum effectiveness. The trainers provide continuous support and guidance, motivating you to push your limits and achieve optimal results.

Additional Services:

In addition to the gym facilities, Virgin Active South Africa offers spa and wellness services, allowing you to relax and rejuvenate after a workout. Access to swimming pools and other recreational facilities adds variety to your fitness routine. The extra amenities, such as juice bars or cafes, provide a convenient and enjoyable post-workout experience.

Accessibility and Location:

Virgin Active South Africa has conveniently located branches near residential areas and workplaces, making it easily accessible for members. Parking availability is ample, ensuring a hassle-free experience. Public transportation options are also nearby, making it convenient for those who prefer to commute.

Member Feedback and Reviews:

Current and past members of Virgin Active South Africa express high levels of satisfaction with their experience. Positive feedback highlights the quality of facilities, classes, and customer service. Any negative feedback is promptly addressed by the management, showcasing their commitment to continuously improving member experience. Ratings and testimonials from other review platforms further validate the positive reputation of Virgin Active South Africa.

Corporate Social Responsibility:

Virgin Active South Africa actively participates in community initiatives and charity work, demonstrating their commitment to making a positive impact. They also prioritize environmental sustainability efforts, implementing eco-friendly practices within their facilities. Through their various initiatives, Virgin Active South Africa contributes to promoting a healthy lifestyle and well-being in the community.

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Website

www.virginactive.co.za

Most discussed Virgin Active South Africa complaints

problems with club membership agreement
5
(opinions to this review)

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