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Virgin Active / cant cancel my virgin active account

1 United States

I have been a virgin active account holder for a couple of years already.

I contacted Virgin Active in June 2009 to cancel my membership. I was advised to confirm closer to the end of the month to verify cancellation, only to be told that I need to also fax cancellation letter. This was a fair request. So I did as requested on the 2nd of July. (I was told if the fax comes through before 5 it will be stopped for the July month.)

I again contacted them in august only to be told if i fax through a cancellation letter the membership will be stopped at the end of August.

I have now paid an extra three months fees, as i cannot cancel my membership. I need this fixed as soon as possible. I also would like the extra fees paid back into my account.

Af

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