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VIP ESCAPES/VE HOLDINGS / PAYMENT FOR CANCELLED TRIP

407 CENTER POINT CIRCLE SUITE 1647ALTEMONTE SPRINGS, FL, United States Review updated:
1
Contact information:
Phone: 877 901 8687

I BOOKED A TOUR TO THAILAND WITH VIP ESCAPES. THEY CANCELLED THE TRIP EARLY SEPT. AND SAID THEY WOULD SUBMIT A GROUP CLAIM TO AN INSURANCE COMPANY(NEVER
DISCLOSED WHICH INSURANCE COMPANY) I FILLED OUT THE FORMS THEY SENT ME AND RETURNED THEM . SINCE SEPT 8 WHEN THE FORMS WERE RECEIVED, TO DATE, HAVE NOT HAD ANY WORD AS TO MY MONEY OR THE STATUS OF THE CLAIM.
CALLS ARE UNANSWERED . I AM DUE 1999.00.

IT NOW TURNS OUT 2 COLLEAGUES AT ANOTHER AGENCY ..WAYLAND TRAVEL IN WAYLAND MA, HAD THEIR TRIP CANCELLED BY VIP ESCAPES TO FRANCE. THEY ARE ALSO
WAITING FOR REIMBURSEMENT AND HAVE NOT RECEIVED ANYTHING. HOWEVER NO MENTION OF AN INSURANCE COMPANY IN THEIR CASE...
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Pe
  18th of Nov, 2008
Agree Disagree 0 Votes
I BOOKED A TOUR TO THAILAND WITH VIP ESCAPES. THEY CANCELLED THE TRIP EARLY SEPT. AND SAID THEY WOULD SUBMIT A GROUP CLAIM TO AN INSURANCE COMPANY(NEVER
DISCLOSED WHICH INSURANCE COMPANY) I FILLED OUT THE FORMS THEY SENT ME AND RETURNED THEM . SINCE SEPT 8 WHEN THE FORMS WERE RECEIVED, TO DATE, HAVE NOT HAD ANY WORD AS TO MY MONEY OR THE STATUS OF THE CLAIM.
CALLS ARE UNANSWERED . I AM DUE 1999.00.

IT NOW TURNS OUT 2 COLLEAGUES AT ANOTHER AGENCY ..WAYLAND TRAVEL IN WAYLAND MA, HAD THEIR TRIP CANCELLED BY VIP ESCAPES TO FRANCE. THEY ARE ALSO
WAITING FOR REIMBURSEMENT AND HAVE NOT RECEIVED ANYTHING. HOWEVER NO MENTION OF AN INSURANCE COMPANY IN THEIR CASE...
Ma
  19th of Nov, 2008
Agree Disagree 0 Votes
For actual facts on this matter, contact pr@vipescapes.com

All canceled trips are handled by insurance company. Insurance issued refunds deadlines can be up to 8 weeks depending on cases and claims. Other refunds may take up to 5 weeks based on the processing time by the suppliers and other vendors involved in the trip.
That in independent of VIP Escapes doing and although we regret the delays in such matters, we are at the mercy at the insurance company.
To protect its customers, VIP Escapes does not utilize the funds of other clients to refund past clients. There is a process and as long as it may take, it is in place to protect both consumers and suppliers as well as VIP Escapes.

For More information, contact VIP's CEO Mikael Audebert directly at mikael@vipescapes.com

Thank you
Je
  25th of Nov, 2008
Agree Disagree 0 Votes
Add another one to the list - trip cancelled still no refund out thousands
La
  30th of Nov, 2008
Agree Disagree 0 Votes
Still waiting for a promised refund for a trip that was cancelled in October.
Pa
  26th of Jan, 2009
Agree Disagree 0 Votes
i also booked a trip to costa rica that they cancelled and promised a refund, does anyone have info on the supposed bankrupcy?
Pa
  26th of Jan, 2009
Agree Disagree 0 Votes
where can claims be made to anu info?
Al
  4th of Feb, 2009
Agree Disagree 0 Votes
I suggest you call Detective Pierstorff at the Altamonte Springs Police Dept. in Florida
407-571-8248 if you sent in money for a trip that was canceled and you never received a refund
we are told as of 2-1-09, there is no bankruptcy filed.

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