Vioderm/Mineral Science/Synergy / Never Received Product, Still Being Charged
Company is a total ripoff. I unfortunately fell for an internet site that promised me something if I signed up for 2 products. I picked Vioderm & Mineral Science makeup offers. After signing up I realized I was enrolling in a monthly membership. I attempted to immediately cancelled via email. I was no told that my membership would be cancelled, however; I would still receive the trial samples and have to pay the shipping and handling. If I chose to keep the products I would be billed, but that I could return them and be billed nothing. Several weeks later I went to my mailbox (located curb side) to find the Mineral Science products rubber banded to the outside of the box. I kept waiting the receive the Vioderm products. They never arrived. I returned the Mineral Science (with the required RMA number). Low and behold, while checking my bank account on line I discovered charges for $69.95 from Mineral Science and $59.99 for Vioderm. I contacted the company and was told that they had a USPS tracking number for the Vioderm. I explained how I never received it (suspecting it was left on the mail box and was probably stolen). The rep proceeded to tell me that I had to prove that I did not receive it. How do I prove a negative. She then went on to tell me that once I proved I didn't get the product that they would resend it and that I WOULD NOT be allowed to return it for a refund. She stated that I would only be charged approximately 40% of the original purchase price. In regards to the Mineral Science she said that the company had not received the returned package and that I was responsible for the charges. When I told her that I had the receipt for the return shipment I was once again told to prove that they got the package. My Lord, this company is a joke. I have found hundreds of complaints similar to mine online. DO NOT DO BUSINESS WITH THEM, THEY ARE A SCAM. I am now disputing the charge with my bank and hopefully they can make this go away. If you have already dealt with them, I wish you luck.