Vinted review: they blocked my listing and account as well 42

Absolute joke of a company. Still now haven’t received my item and the tracking information is still on there for proof saying it hasn’t been delivered. Yet there’s nothing Vinted can do. SHOCKING do not recommend at all. Pictures to follow of how poorly they handle customer service.

Yes .so dodgy . Ive lost my items and they wont reply

I sold a book of Pokémon cards and buyer said items were water damaged and refused to send them back and Vinted said they did not have to return the items.

Bought ring on vinted, 11 August and received wrong size then been advertised .send back the ring to seller, and seller haven’t marked as received, ignored my messages, Vinted said in two days of delivery will issue refund now it’s already five days and still haven’t heard anything

I bought an item that was incorrectly listed and the seller admitted this. Vinted are making send the item back and pay postage despite paying for Buyers Protection.

Exactly the same happened to me!

Been on vinted for months and loved it right up until a few weeks ago when a couple of my LEGIT items were flagged as counterfeit and stated they could only be shown with more pics ... Well that wasn't too difficult, sent a couple more pics and voila they were listed.

Three days ago I listed another branded item which again went through the third party automated validation checks. This lasted longer than usual

Woke up next morning to check my account and boom! Account suspended for a month. What makes it worse is the message I received stated that I had listed counterfeit items and therefore my account is blocked for a month...that is unless I provide further proof

Thing is, I have followed all of their stupid guidelines in respect of multiple angles shots, labels, stitching and care tags yet no this is still not good enough

Like most people I don't have the receipts or original packaging as at the time I didn't think oh I'm gonna sell this a few months down the line

It appears this verification algorithm is penalising legit sellers and is clearly just doing these blocks to show vinted 'hey look at me I'm working I have flagged an item' just to keep the developer of the third party software in business

I started off loving vinted but have grown to absolutely hate it in the matter of 3 days

It is day three now of sending in my further and still no response from their useless 'Customer Service'

To them you are a number but if you as a seller rely on the extra cash three days of selling can hit hard in this current climate let alone a month!

Safe to say depop will now be getting my custom

They took my money and wouldn't let me withdraw it. I provided them with my personal details to prove that I am the owner of the account but they still won't let me take my money and use the account.

I have now been asking for 6 days for a replacement shipping label as the parcel has been returned to me.

Why am I getting ignored.

Regards,

Elaine

One of the most appalling disingenuous customer service experiences I have ever had the misfortune to experience!

Vinted seriously need to up their game! Refunding buyers who have received items…facilitating theft!

Disgusted doesn’t cover it! And pathetic automated responses is simply NOT GOOD ENOUGH!

I paid for an expensive bag which was sent via Inpost on 7 June 2023 Courier removed it. Inpost confirmed this as seen on CCTV. Vinted maintain it was delivered. After weeks of complaining and sending Inpost email confirming that it’s lost Vinted refuse to refund on 20 July

Hello, I would like someone to deal with 2 incidents that have happened now.

I don’t understand how you can the same answer to both items.

The buyers on both occasions have informed you that the items were packaged very well so why haven’t I been given a refund.

26/6/23 seller recieved the item which was sold as damaged box, however it would seem more damages in transport however the seller reported the sending Bix he was happy with- now I don't recieve the money or the item back as per their terms.

Customer service have been no help

I purchased an item and it arrived broken. They will not refund my money or let me return it! I have documentation and pictures!

My account got blocked without any explanation and when I asked for reason they said I have broke their policy. And when I asked what Rule I broke they said we couldn’t provide you that.

This is the worst selling site ever! I sold 2 items that have not been delivered nor have I been paid. Will never use again. I’ve complained to Vinted and no response. First parcel was despatched on 2 June and second parcel on 9 June. I’ve checked the tracking which just states that delivery is taking longer than expected

i keep putting my phone number as requested its not reconizing it ,

also i cannot withdraw my money from vinted even though i keep putting my bank details in,not getting onto my vinted page at all.im not selling anything else on it once im sorted .

My item was damaged in transit by courier, I was told I had to choice but to accept a return and a refund was issued to thd buyer. I have been trying to contact for a month now and keep getting the same automated reply that ths issue is resolved despite this not being the case.

I have been blocked my vinted for fraud purposes.

I am just a regular person selling old clothes and I can't speak to anyone about this.

I have provided vinted with my card information - as they have asked from me in order for me to make my first sale- and 192 euros were taken and it has been two weeks and I have NOT received my money back back on my revolut account.

Placed item for sale Adidas Trainers £98.00 lying in my cupboard never worn put them on Vinted. Buyer buys them and said they were too big then starting saying they were fakes. Posted proof of purchase from Very Catalogue and the buyer kept the trainers and I got no money. £35.00.

20/03/2023. Disgraceful service no one will get back to me.

Have bought something on Vinted but never ever had an email confirmation about it. Made contact re the issue and was blocked by Vinted.

Good Evening,

Please get Vinted UK to close my account

My parcel I sent through Yodel has been deemed as 'lost'. by Yodel. It contained a red leather coat. The tracking number is FPGLPM6, Parcel Barcode is 87VMH7364106A079. cAN YOUPLEASE REFUND ME?

I phoned Yodel and they said it was collected from the store and last scanned at Alfreton Yodel on 24th Feb.

I am reporting as a member as my account was hacked 6.1.23. My account was stolen and the funds all gone I have reported this but got no contact .

I have just started selling on Vinted although I’ve had an account for long time . I don’t seem to be able to put my phone number in to secure my account I have tried to get help and no response I am so frustrated as I have things on there for sale and one sale ready for posting

I posted an item. With tracking. Parcel got ripped in transit and item lost. Vinted then refunded the buyer and left me without my money and without my items. I wrote to them 3 times about this with no response. I expect my money back as I posted my items as I should have WITH TRACKING

I ordered a parcel contains 18 items which I haven’t received I accidentally said I had received it but it was the wrong parcel.

I have been unable to access my vinted please help . Instructions do not work . Help help help

I had received email numerous times to reset password but the. It goes back to the same page saying reset password. This is not working

I am angered by Vinted's response to my registering items as 'no brand' and then telling me to leave it blank because YOUR listing system WOULD NOT ALLOW me to leave the brand section blank.

Change in Postal Label has resulted in now everyone has to have a printer to post a parcel. If only Vinted could supply a QR code it would be simple and more cost effective. Please bring back the old System

my account has been banned for suspicious activity i have choosen and paid for a item of clothing for my daughter i will not be sending my bank statement details are these are confidential i dont understand how my avccount is suspicious poor customer service

Company will not resolve my issue of parcel undelivered.

I have paid a fee to protect and they just keep

Ignoring my emails and asking for help. What research I have done online this is quite common and they need to be stopped.

Yet another purchase on this app were I was charged almost £6 postage by vinted and the postage was almost half that ! They are refusing to refund me or take any responsibility

I am logged in on my mobile but my PC wants to confirm my telephone number which I have provided. It doesn't recognise this. I want to use my PC as using my mobile is difficult.

Please advise.

Mrs. Wilkins

sa.wilkins7@gmail.com

[protected]

Hello, I have just been asked to type in my card balance. This is scam and doesn't feel safe. See the screenshot below. I am removing the account from your platform.

The Royal Mail costs on Vinted are incorrect. They need updating to reflect the true costs. Example. You give the seller £2.15 to post a small parcel. The true cost is £3.35 so already the seller loses £1.20 from their sale cost.

Please can Vinted update their Royal Mail postage costs

I bought perfume for £40 plus postage and received a cheap jacket . Refusing to help

Vinted isn’t helping either as I have received the item which I never marked as received.

They not even investigating the issue and letting me loosing out on my money

My parcel was damaged in transit by the delivery company, it was packed in a waterproof parcel. Vinted has refund the buyer and not compensate me as the delivery company won’t recognise it was there fault by damaging my parcel. The hoodie was in great condition and after damaging the parcel they re-package it into a new parcel.

I payed an article in vinted . The payment was done but I never received my article.

I contacted the delivery company who send me back to vinted . Vinted refuse to refund .