Vinted
reviews and complaints

If you want a great service and high-quality items you knocked the wrong door.
This website sells garbage, terrible cheap products made by blind mice.
As I just said, be prepared to encounter a zero customer service. And I'm not joking, guys.
I personally desperately need their help. But it's been one month and I haven't received any answer from them. No call back. Nothing. Not even sure they are still operating.

Today Vinted have given £60 back to the buyer who bought my NEW boots sent in PERFECT condition. The buyer has damaged the boots and shown Vinted who have given her a full refund as she stated they were not as described. Apparently anyone can buy something, ruin it, then get it returned as it was not as described in the listing. Vinted have stated she will receive all her money back as long as I receive the item within 5 days. They will not give me the opportunity to prove they were sent in perfect condition and will not allow me to speak to anyone on the phone. Vinted will not show me the evidence she used which is apparently a video and nor will they cooperate in any way to help me with a criminal damage complaint. This company are not interested in supporting buyers against fraud. DO NOT PLACE ANY ITEMS OF VALUE TO SELL ON THIS SITE

I was supposed to get a package delivered on October 20th 2017. It never came. The USPS tracking said it was in my town, at my post office. October 20th is the last update on my package, that's the last update, saying it's in my town. Its now October 30th 2017 and no one has helped me. Vinted has done nothing but redirect me to other people who don't help and redirect me again. I got upset and called them out on it and then... silence. They were messaging me back pretty fast and then I told them I'm tired of not being helped and being redirected and I need actual help and then they stopped messaging me back. I want my package, I want them to pay me back for their professionalism. This has been a complete [censor] storm and I'm over it.

I am an ex-vintie and am completely appalled by the unprofessional messages that were sent to me that never answered any of my questions regarding the items I purchased from seller ckar32.
First of all all of this is extremely petty, I purchased a palette and 2 shirts from this seller and because she didn't package her product correctly the palette was damaged upon my receipt. I then told her I was returning the palette and when I finally looked at the shirts one of the shirts was also damaged or it was messed up on the bottom and she did not state this in her images or list in the description. I then told her I was going to return the palette and 1 shirt. She was obviously upset since she messaged and she stated she wouldn't honor the return. I said it was ok I wasn't going to argue but I was sending it back anyways. I was then told after she received the product that I wasn't going to get my refund until I returned the entire bundle so I shipped the other shirt back even though I sent several messages to your department to assist me in paying for the shirt as there was no way for me to find where to pay for that 1 shirt. So I mailed it back to the seller. And last night I was told my account was blocked... For what reason... At this point all I want is my refund for the palette she poorly packaged and 1 shirt. That is all... I never want to buy/sell from this site again. The representatives assisting me were of no help at all. Can someone please call me and clear this up asap. Thank you, lisi [protected]

Hi I have bought an item today which was £6 and the voucher didnt apply.
I am really upset as I would have not bought this item if I did have the voucher.
I dont have much money and I need you to send me the £5 back please.
My account is regustered to this email : [protected]@live.fr
And my voucher was valid until tomorrow I have received a reminder that is why I used it today.
Thank you for your help
Elsa Guerin

Please, ever use them not be upset. Really.
Don't spend your money on their crappy items with a crappy quality.
You will probably want to return them but unfortunately, it won't be so easy to do. They simply have no customer service and your issues will always stay yours. Nobody will help.
According to their policies, the shipping back is not for free, but even if you do everything, don't think they will refund or replace.
I warned you.

I never received payment for a piece that I sold weeks ago. I contacted vinted twice inquiring about the status of my payment but never received a response. I received an automatic email response after my first email inquiry that my issue had been resolved but I still never received payment. What is going on? They do not respond to emails at all.

I then received an email that I had sold another piece and the shortly after, that the buyer had changed their mind. The piece disappeared from the website. When I emailed vinted to repost the piece, I never received a response. The piece is still not reposted.

Hi I'm contacting ya'll about a Huge fraudulent charge for 500+ dollars. Now Ive already filled a fraud claim with my bank but I want to know if it was an accident or if it was actually fraud. I have not used this site in at least a year. Please contact me as soon as you can. Im more than a bit aggravated because now my accout is on hold for the next week or longer.

Hi I was wondering if you can help me? This category isn't on vinted help page so every query option I have written on, i haven't got a helpful response back. When I try to buy an item it doesn't give me a price option it automatically adds £1 to the sellers P&P stated price. It does this every time I buy which is a lot of extra £1's and is getting annoying. I have tried deleting the app & trying different things. The only thing that works is asking the seller to lower the item price by £1 or reset P&P. The seller is always confused by this and sometimes ignores my request. Please can you help or put me in contact with someone who can Please. I would buy so much more if this wasn't the case.

Kind regards
Tonimac
[protected]@hotmail.com

I contacted the Vinted Support team via the app back on 17th August 2017 regarding some jogging bottoms I purchased which had defects which weren't mentioned in the description. The support team then messaged me back to say that they had contacted the seller and that I was to return the item within 5 days & provide proof of my postage and then they would reimburse myself. I then posted the jogging bottoms back to the seller the following day and as requested and uploaded proof of the postage. I have since sent a further 7 messages to the support team to find out what is going on and they have read the message and not replied. I have spoken with the seller and she has confirmed she has received the jogging bottoms back but I am yet to receive my money. For a so say 'support' team, the service is despicable & I can confirm once I finally give this problem resolved, I will no longer be using Vinted to purchase any items.

I would like to submit a complaint against Vinted.com, a site where you can buy and sell secondhand clothing and accessories. I love the concept of a marketplace that facilitates reusing pre-loved items. However, their customer service is very disappointing. I purchased three sets of earrings from a seller on July 18th. I received an email from Vinted that the items had been delivered this past Friday, July 21st. However, I never received the items, although the tracking information says that they were delivered to my zip code (my exact address is not listed on the tracking information). These things happen - sellers make mistakes when addressing packages, or they get lost or misdelivered. However, I do expect the business to reimburse me if anything goes wrong; this is part of good customer service and helps to build trust with customers. I messaged Vinted customer support on Monday, June 24th saying that I never received my order. They responded today, July 26th, saying that because it had been more than two days since the package was supposedly delivered, that they couldn't help me and to contact my local post office or resolve the dispute directly with the seller. I don't think this is an appropriate response, and it ensures that Vinted's services are too risky for me to use again. I need to trust that when I hand over money I will receive something back for it, and that did not happen in this case. Vinted essentially stole money from me, and I'm not happy about it.

I have sold and delivered several items of clothing on the Vinted website. For quite sometime Funds are not being transferred from my Vinted account to my bank account due to insufficient funding being available . The amount owed to me is $78. I have attempted to contact Vinted support to no avail. Please help me recover the money owed to me or point me in the right direction. Thank you.

I've been ripped off by vinted! I trusted that I would always be paid just as long as the customer received their item and was satisfied with their order. I was wrong! I estimate that they owe me approximately $100 and the only way to contact them is through email. So I tried fixing the issue through emailing customer service and all it has been is a huge headache. I will no longer sell through vinted! They need to pay up or at least have a contact pho e number.

Mi primera compra, un anillo de 18k oro verdadero, me ha contestado la vendedora qie si lo era, y compre un estuche de maquillaje, despes de esperar a que ella lo emviara por cuatro dias, lo compre el 28 y llego el 5 de mayo, antes de asectarlo lo llebo al joyero para la prueba de acido y resulta que es un anillo chapado de oro en bronze. Si go la norma les explico que pasa y mando fotos, me manda vinted un mensaje diciendo que lo siente, el segundo mensaje que mande mas fotos, yo mando mas fotos y direccion the la tienda y telefono donde ha sido provado el anillo, hoy me manda otra reprencentante este mensaje awui tiene una copia
Hi there,

I'm very sorry that your bundle wasn't as described. 😞

Please talk to your seller about the situation and then decide which solution works best for you:

➢Your seller can refund you without you returning the bundle back. If they agree to do that, simply reply to this message with a screenshot of the message confirming that.

➢ Your seller can reimburse you for those damaged/not as described items outside the Vinted, for example through PayPal. Once they refund you for them, we can release your payment for the seller.

➢You can return the whole bundle back in order to receive a full refund. If that is your decision, you will have to provide us with the return tracking number and a copy of the receipt within 5 days.

Here are some ways you can return the package:

➢ You can purchase the return shipping label online at USPS.com.

➢ You can get the shipping label at your post office, **don't forget to ship the package with tracking.**

Currently, we don't have the ability to reimburse buyers for purchases made outside our payment system -- including shipping labels -- so that's why we refund your "original" shipping cost instead. If you'd like to return the item for a full refund, you don't need to wait for your seller's approval.

As soon as I receive a photo of your receipt showing the tracking number and the tracking shows it has been scanned, I'll issue a refund.

Please let me know which option works best for you. If you have trouble coming to a solution - let me know and I'll do anything I can to help. 😉

Talk to you soon,

Marija || Team Vinted

Porque tengo que hablar con la vendedora si lo he comprado en vinted no afuera y yo no le he mandado dinero a ella, ha salido de mi cuenta de banco por vinted

What shuld talk to the seller she want themoney, i have purchase this inside vinted, money had been taken from vinted.
This is rediculous, im very piss custumer, i had been scam from saller and from vinted given me the excuse the i have purchases this out of the side.

Sold 2 very rare vintage pieces and was never given my money by vinted eve though i recieved a 5 star review from both customers. This company is highly fraudulent. Ive had nothinh but issues getting paid and its not the buyers its the company. They refuse to speak to me on the phone to resolve and attemted to get me t sell my clothes saying i owed them money. Do not sell here. Run away. Report them to bbb. Loss my favorite clothes money and trust in people

Ordered some stuff from Vinted in the past and loved the site! Recently I wanted to order some items but I could not log into my account. When I contacted Vinted customer service they said that my account was blocked! I asked for some explanation but they did not reply. No one ever explained what happened, they just blocked me and that's all! I never did anything wrong and in my opinion there was reason for blocking me! I'm very disappointed with Vinted!

I have ordered a pair of beautiful heels from a seller on www.vinted.com. The seller provided me several pictures and shoes looked brand new and the price was also great. When I received the shoes I was shocked! Quality was very poor and shoes looked terrible! The seller actually used old photos when they were still new. What a scam! One shoe had no heel at all! Tried to contact the seller but there was no response, then I decided to ask Vinted for help, but they did not reply either and provided no help! Don't buy from this site, it is dangerous for buyer and their wallets!

I have been an online shopper for years. So I decided to try Vinted and joined the site. I joined Vinted and made my first sale, an authentic Prada bag, recorded the packing and uploaded 10 pictures of it. Packed it nicely with a thank you note. Then this lady appears, she bought the bag but later asked for a refund because she was claiming the bag was not authentic! I contacted customer service and sent them proofs. They did not care at all, they just gave her money back. Complete scam! Still don't have my bag back!

I bought a bag from a seller on Vinted. The shipping was quite fast, but when my item arrived it was horribly damaged! There were strange stains all over it and two small holes. The original advertisement stated that the bag was brand new and it was in a perfect condition. But the bag I received definitely was not new. The information on their site stated that they guarantee money back if the item was damaged. Mine was certainly damaged, so I contacted Vinted costumer service and explained what happened. I also sent them pictures. Later I received a message from them stating they could not help me. They also said that I could try reselling the bag. How am I suppose to sell a damaged item? They also said that they could not return the money because the damage is not substantial enough! But it was written that the bag is new and I received a bag which was obviously used! Anyway they never replied again. I'm so angry!

I registered on the website www.vinted.co.uk and bought some stuff from them, but these scammers only took my money and that’s all. They haven’t delivered order at all as well as they told me some ###, when I asked why it still hasn’t been sent. Total scam, so better don’t deal with them. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.