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Vinted / money owed to myself

I contacted the Vinted Support team via the app back on 17th August 2017 regarding some jogging bottoms I purchased which had defects which weren't mentioned in the description. The support team then messaged me back to say that they had contacted the seller and that I was to return the item within 5 days & provide proof of my postage and then they would reimburse myself. I then posted the jogging bottoms back to the seller the following day and as requested and uploaded proof of the postage. I have since sent a further 7 messages to the support team to find out what is going on and they have read the message and not replied. I have spoken with the seller and she has confirmed she has received the jogging bottoms back but I am yet to receive my money. For a so say 'support' team, the service is despicable & I can confirm once I finally give this problem resolved, I will no longer be using Vinted to purchase any items.

Ka
Aug 24, 2017

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