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Vincent Watch / Lousy service & dishonest staff

1 Singapore

Super bad service encountered at tampines mall outlet! Went there to change a leather strap for a watch and realised the minute hand totally dropped off when reached home. Went back to them and met a super rude sales staff, insisting not their business and said the minute hand could have dropped off because of swinging and he walked off to attend to other customers. Excuse me, you wear a watch on a hand and you don't expect the arm to swing, pardon me, please show me how to do that! That is a ridiculous and stupid excuse to shirk responsibility! He did not even offer to help fix or offer to send for repair. I asked for the staff that changed the strap for me and he even lied to say that the staff is not around. I stood outside the shop for a while and to my surprise, I saw that staff walked out from the small office! LOUSY service and DISHONEST staff! Never to patronise this shop!

Vincent Watch

Jan 13, 2016

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