1 Cheshire, United Kingdom

When I originally placed my reservation in January 2014 I
reserved the villa at Magical Landings in good faith expecting to find
exactly what we had paid for. Unfortunately that wasn't the case!

I would certainly have to question the monthly management
fee that renter are paying this company, along with their ability to be a property
manager. Their standards of customer services is non-existent! During my
vacation period at the property, I have made attempts to speak to the office; I
have left voicemail messages only to be ignored and the more time I have had to
think about it, the angrier I have become.

Firstly I would like to point out the following issues!

As stated on the website this sleeps 10 – 4
rooms with a pull out bed settee in the lounge as stated on the website – In
actual fact this was a leather settee with a recliner that did not pull out
into a double bed, we had to go out and buy a blow up bed. Which has resulted
in my daughter having a bad back.
The villa was dirty, stained carpets, crockery
disgusting with dried food on, microwave (microwave which did not work)
had old food in – again had to go out and buy cleaning products before we
could eat. (picture attached)
Not enough plates, cups, glasses etc. to cater
for 10 people
Games room – Snooker table had no legs on upon
arrival, no TV and no football table as stated on the website. (pictures
Smoke alarms had been removed from ceilings and
was found in drawers (pictures attached)
Bed in master room had posts removed and again
didn’t look like picture (attached picture)
Light bulbs were not working in various parts of
the property.
Outside the pool area, sun loungers were badly
ripped and only 2 – how does this cater for 10 people? (pictures attached)
The barbecue was actually old decrepit dangerous
and disgustingly dirty with old coal from previous use.#
The villa décor was shabby and peeling off
(pictures attached)

There were numerous phone calls regarding the removal of equipment
from the property (of which I informed you on the day) that wanted to gain
access. Phone calls regarding serving legal documents to me even though I was
trying to explain I was on vacation there. This caused un necessary concerns.

Also on the Friday before we left only of what I am assuming
that a gentleman called to say we had to vacate the property as this had been
booked out for the Friday and that we should leave, this caused a huge panic
and such embarrassment for me inform of my family members and friends that were
staying the property. I then had to prove to him that we had actually booked
this until the Saturday.

Aug 01, 2014

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