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[Resolved] Viking River Cruises / information provided on cruise yet to come.

1 83 Wimbledon Park Side, London SW19 5LP United KingdomNelsons House 83 Wimbledon Park Side, United Kingdom

After four contacts on 17 January 2016 about 1360 hrs. Constantly asked for my booking number which I did not provide. I saw no reason to provide that as the information was generic. I was unable to obtain the arrival time in Amsterdam of Grand Tour of Europe departing 4 June arriving 18 June 2015 in Amsterdam. Now at last another person provided the information. He stated arrival is shortly midnight on 18 June 2016. I find this a bit short on a 14 day cruise. Boarding late afternoon on day on and returning back early 17 June with 0900 to 0930 departing from ship. This is a bit short on days.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Viking River Cruises Customer Care's Response, Jan 19, 2016

    Dear Reviewer49749,

    We’re in receipt of your comments and are sorry to hear it took multiple conversations to successfully obtain an answer to your question.

    To confirm, your ship is scheduled to arrive in Amsterdam just after midnight on Day 15. If you would like to discuss the details of your concern about the length of your Grand European Tour itinerary, please contact us directly at TellUs@vikingcruises.com.

    We hope to hear from you and look forward to welcoming you aboard in June!

    Kind regards,
    Viking Cruises

Re
Jan 17, 2016

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