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Viking River Cruises / agent

1 United States

The Viking River Cruises agent "helping" us book our vacation for June 2010 makes repetitive mistakes. She does not listen to messages I leave her on her voice mailbox. She is usually late responding to e-mails. I ask her to do one thing and she ends up doing something completely different ... then I have to either e-mail her or call her to correct the mistake.
Reading others' complaints scare me to go on this cruise!!! I wonder how Viking was chosen as the best cruiseline 2 years ago!!!

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