[Resolved] Viking Cruises / customer service and refund policy

United States
Contact information:

We booked a trip on Viking to the West Indies for 12/5-12/16/17 on 6/29/17 prior to the hurricanes. Viking Cruises posted there new itinerary, 10/10/17, 2 days in Puerto Rico MAJOR DAMAGES, added 2 days at sea included a stop in St. Kitts & added Nevis: 42 Million Dollars in public Damages And other ports with Major Damages.
We called and talked to there Customer Services and explained that 1 person in the group had open heart surgery and needed to have some access to possible medical, 1 had a heart attack in Aug. 2016 and needs to have surgery when returning home due to a heart valve aneurysm measuring 4.7. When we booked this was OK, not after the Hurricanes!!!
Customer Service explain this was our problem and would only allow a 50% refund.
Buyer beware before booking with Viking, they are not customer friendly!

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Viking River Cruises Customer Care's Response, Oct 19, 2017

    Hello, and thank you for reaching out to us.

    We regret to hear of the difficulties that you’ve encountered with the cancelation of your cruise. Viking is committed to supporting our partners in the Caribbean in this unfortunate situation; however, your apprehension is understandable. We would appreciate the opportunity to address your concerns, and kindly ask that you please contact us at [protected] with your comments and booking information so we can connect you with a Case Manager. We look forward to hearing from you.

    Best regards,
    Viking Cruises

Oct 19, 2017

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