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1.7 17 Reviews

Viking Bags Complaints Summary

3 Resolved
14 Unresolved
Our verdict: With Viking Bags's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Viking Bags reviews & complaints 17

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6:48 pm EST
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Viking Bags - Saddlebag (1) is warped/defective from manufacturing

The people handling Viking Bags customer service are in California, and they are youngsters. This is why there are customers like me, seniors, complaining about the service. Also when asking to speak to the owner or owners their reply is : “I cannot give out that information”. So I am desperately spinning my wheels to find a corporate number to inform the...

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12:31 pm EST
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Viking Bags Motorcycle luggage

Purchased Viking motorcycle bags, order number: 459808.
Item number: 51606. Bags were clearly advertised as fitting My Indian Scout 2020 motorcycle.
Had the bags installed by my Indian dealer, following Viking instructions. The experienced installers found that the bags clearly were too big for the bike, hitting the drive belt on the left and impinging on the driver's seat from behind, both issues being dangerous. They called Viking twice but answering message shop was closed on the middle of a regular workweek day.
They removed the bags, and we called customer service on the next work day, explaining the problem. and RMA was given. We explained that the bags were drilled as required for installation. Return shipping was paid by me at about $110. Viking refuse to re-imburse inspite of the bags not fitting according to advertisements.
No help from supervise, Omar. No last name given. They said they returned bags to me but I never received them.
Original cost $450 plus $110 shipping.
Vic Lamberto
[protected]@gmail.com
[protected]

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11:15 am EDT

Viking Bags Zero tech support or customer service

I bought a pair of bags for my 2016 Dyna Fat Bob last December, they are cool but the locks do not work, I called Viking 21 times! Left 7 messages and zero response.

I also want to ask about an alternative bag mount as I have the large Shock cut out but they are simply impossible to contact, really real frustrating.

This is absolutely unacceptable behavior and the Pandemic Theater is no excuse.

Pissed in Texas

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Is Viking Bags legit?

Our verdict: Complaints Board's thorough examination reveals Viking Bags as a legitimate entity with notable strengths. Despite a 17% resolution rate on customer complaints, which invites a closer look, Viking Bags stands out for its commitment to quality and security. Clients considering Viking Bags should delve into its customer service record to gauge compatibility with their expectations.

Viking Bags earns 91% level of Trustworthiness

Perfect Trust Endorsement: Viking Bags achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Viking Bags. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Viking Bags has claimed the domain name for vikingbags.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Vikingbags.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Viking Bags have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Viking Bags and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Vikingbags.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Viking Bags has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 17% of 17 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We found that Viking Bags website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
ComplaintsBoard
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12:10 pm EDT

Viking Bags False advertising

2/5
2020-04-02
Quality
"Bought a set of Viking Lamellar Extra Large hard bags for my 2010 Super Glide Custom. After owning these bags for nearly a year I finally installed these about a month ago. These bags are advertised as being specific for my bike, but there is an area in the entire bottom inside horizontal edge for an exhaust pipe clearance which doesn't apply to my bike. They're nowhere near the stock exhaust pipes leading to a fairly large amount of lost storage space. Also the mounting hardware supplied also required me making a longer inside plate for the bottom mounting struts and in no way install the way their videos and instructions show. I was able to make a new plate and change the positioning of the struts to make them work. But my biggest issue is that yesterday (by my own fault) I was backing my bike out and bumped into a metal object with a square but not sharp corner. When I got off and looked at it I was blown away by the large tear in the FABRIC covering the bag. I emailed the company over their false and misleading advertising them as being leather covered. After correspondence with their on-line rep I was told I'd receive a phone call shortly. I received a phone call from a pleasant rep named Alex with no real apparent knowledge of the product but he seemed sincere in helping me resolve my concern. After a being on hold for a few minutes and he came back to inform me that the bags are covered with MAN MADE LEATHER. I told him your that's not how your company advertises them. Finally he said he would talk to a supervisor and after a ten plus minute wait he came back and said his supervisor recommended I should take them to a upholstery or leather repair shop and maybe they could help me. WTF! So there's my spiel and it's 100% true. Beware of what they're advertising and what your receiving. If it's advertised leather it should be leather not MAN MADE LEATHER!"

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7:50 pm EDT

Viking Bags motorcycle saddlebag

I'm from Canada and I just got a call from my motorcycle dealer. He tells me that the bags ordered from Vikingbags are not new.in fact, they are already drilled and these holes do not match the installation on a Suzuki M109 (see attached photos). So someone has already tried to install them on another motorcycle! For a correct installation it is therefore necessary to drill 4 other holes, which affects the sealing and the solidity of the saddlebags...

In reality, I am very disappointed with this gesture of the company Vikingbags and I hope this practice is not common otherwise other bikers will also be scammed!

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Update by Rene Danis
Aug 21, 2019 8:21 pm EDT

Order# 410361
You will see the exchange between us by mail...
Icialaval

Aug 19, 15:16 MST

I just got a call from my dealer. He tells me that the bags ordered from Vikingbags are not new. In fact, they are already drilled and these holes do not match the installation on a Suzuki M109 (see attached photos). So someone has already tried to install them on another motorcycle! For a correct installation it is therefore necessary to drill 4 other holes, which affects the sealing and the solidity of the saddlebags...
In reality, I am very disappointed with this gesture of the company Vikingbags and I hope this practice is not common otherwise other bikers will also be scammed!
Attachment(s)
149-01.jpg
IMG_78331.jpg
_____________________________________________________________________
renee espinoza (Viking Bags)
Aug 20, 15:27 MST

Hello Rene,

Thank you for purchasing our product and I do apologize for the mix up. It not normal for that to happen, what result are you looking for ?

Best
renee
____________________________________________________________________

Icialaval

Aug 21, 09:12 MST

Hi Renee
First of all, I would like to thank you for the speed with which you responded to my complaint.
Ordered online on August 2nd, I did not receive the order until August 16t has the package was intercepted by Canadian Customs and charged me an additional cost of $106.23 in Canadian currency (documentattached).

Considering this customs problem in terms of time, money and complications. I asked my motorcycle mechanic to seal the holes and seal them to prevent any water infiltration.

Under the circumstances, and given all the problems surrounding the holes already drilled in the saddlebags, requiring the additional work mentioned above, I would appreciate a compensation of $100 under the circumstances.

So I want to draw your attention to the fact that I am French-speaking. So to communicate with you more clearly, I use the google translator. Wishing, that the translation is fair and understandable enough for you.

Thank you for your attention!
Rene Danis

Attachment(s)
IMG Douane canada.pdf
__________________________________________________________________

omar lopez (Viking Bags)
Aug 21, 14:59 MST
Hello Rene,

We have reviewed your request and would like to inform you that we would not be able to offer any type of compensation for the issue you are mentioning due to the fact that the bags have been installed. Items received with any such defect need to be reported immediately to process an exchange. Once the bags have been installed the consumer accepts the condition of the bags.

-Customer Support

Update by Rene Danis
Aug 21, 2019 9:17 pm EDT

Import form postal Canada border services agency...

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Update by Rene Danis
Aug 21, 2019 8:35 pm EDT

The other saddlebag...

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8:05 pm EDT

Viking Bags viking lamellar large leather shock cutout hard saddlebags for harley dyna low rider fxdl

Garbage company. No customer service. Decent bags, horrible mounting hardware. The bags simply don't fit my bike unless they are mounted so high they look idiotic. No replies to emails asking for help. People who answer the phone are useless. The only response they offered was I could purchase another set of bags. LOL.

BUYER BEWARE, they WILL NOT stand behind their product. You are on your own.

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7:28 pm EDT
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Viking Bags black hard saddlebags

Bought these bags and after a month, the lock was stuck shut. Called company after many attempts and photos, 3 months later received a new lock. Now the new lock will not work right, calling company again, many unreturned emails, still have bags and have to use a cord to hold shut, what a great way to show how well your product is. I will continue to tell social media how bad this company is. Don't buy from this company!

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12:53 pm EDT

Viking Bags motorcycle saddlebags

I purchased saddlebags from this company that were advertised to fit a HD Fat Boy Lo. The bags arrived with one of them damaged, the "leather" did not bond to the interior of the bag. The mounting system supplied with the bags did not fit the motorcycle as promised. The turn signal relocation kit was also missing parts. I contacted the company with the employee simply offering to send me an additional PDF to help me install the bags. Finally, after many emails, calls and going on their chat line, they acknowledged that one bag was damaged and the mounting system would not work with my bike. I asked for a refund like they advertised, but instead of a refund they repeated asked for additional pictures. After an additional complaint, they offered to refund 10% of the purchase price instead of what they advertise. That was never received, either. This company is a scam.

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6:54 am EST

Viking Bags Risky

Viking Bags have very poor customer service and in my opinion they need to do something about that as soon as possible. Their items are nice and prices are reasonable, but if something happens (missing order, damaged item and etc.) no one will help you. If you want to order from them you need to know that they will do nothing to help no matter what your issue is.
My order arrived damaged and I asked for a replacement (I didn't say anything about the money) and their rep replied pretty fast saying that they don't do refunds. I never even asked for it. I sent another message and received the same reply. They did not help me and I was stuck with a defective product. Viking Bags is quite risky, I would say that it depends on how lucky you are. I would not recommend them to anyone.

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mdmcafee
Golden Valley, US
Jan 05, 2024 6:58 pm EST
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I am in a similar situation. I fear this may happen to me. And I hope this Complaint Department Board will help see me and Viking Bags through. Thanks

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5:28 pm EDT
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Viking Bags Customer Service

Jeff has hung up on my phone call 5 times today after i held for over an houhttps://storage.googleapis.com/code.snapengage.com/wbg/motorcyclehouse_form.pngr to get his supervisor on the line. I was missing my brackets for my $410.00 hardcases that I purchased in April and have been lied to for over 3 weeks about getting the brackets shipped to me when I called May 5th. Finally after another phone call I was sent the wrong ones yesterday when I was told they would be shipped out on May 6th! I called today Jeff could only offer to have his supervisor call me in the morning and I ask him to call him on his cell and call me back. He placed me on hold for 41.minutes and 51 seconds and never returned to my call. I had to call back on another line for him to pick up the phone and proceed to hang up on my 5 times. Finally your company is closed for the day and I'M NOT A HAPPY CUSTOMER! I EXPECT A CALL THE MOMENT JEFF'S SUPERVISOR WALKS THROUGH THE DOORS OF YOUR BUILDING TO GUARANTEE ME THAT THE CORRECT BRACKETS ARE SHIPPED BY HIM PERSONALLY TOMORROW FOR SAME DAY DELIVERY! If your company expects to get glowing reviews from me with this kind of customer service for their customers you better think again! I will be blasting you at the ROLLING THUNDER NATIONAL CONVENTION in WASHINGTON, D.C. TO OVER 650, 000 BIKERS FROM ACROSS THE COUNTRY IN SIX DAYS and every social media mortorcycle site I can find! JEFF PISSED OFF THE WRONG TEXAS GIRL!

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8:10 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Viking Bags Motorcycle Saddlebags

I purchased these bags on 3/3/2016. They arrived on 3/10/2016. The bags seemed like decent quality for the price. The Viking bags website stated that the saddlebags were compatible with my bike. The only way these bags would work was to do some serious modifications to my bike, including relocating the tail lights and the license plate which I am not willing to do and would not have purchased the bags had I known. I tried contacting the company's 24/7 customer support with no success, multiple phone calls trying all the options just to try to talk to someone. Multiple emails and attempts to talk to someone via online chat with no response. I am trying to get the company to pay for return shipping because I feel that the product was not represented correctly on the web site. I am also hesitant to send the product back due to previous reviews where customers did not receive the refund for their return. I will never again do business with this company and will do everything I can to prevent other potential customers making the same mistake I did. I don't know how to resolve this issue, I would just like my money back and not have to pay 40+ dollars to return this.

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Resolved

After finally being able to talk to someone in customer service they agreed to pay return shipping, They also did eventually credit my card for the purchase price of the saddlebags. They can be very difficult to get ahold of but they did make things right.

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1:54 am EDT
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Viking Bags Grossly Misleading Website, Horrible Customer Care/Accountability

Order Number: [protected]
Date of Problem: 08/27/2015

I have never had to go so far as reporting a company to the Better Business Bureau before, but I felt I need to with Viking Bags. Their website was misleading and their customer service representative clearly did not care about the issue. They had an opportunity to grab a lifetime customer by simply owning their mistake and going a little extra to make up for it. They missed the opportunity. I've also been looking through reviews and my problem is not isolated at all.
The Following is the complaint I filed:

"YOUR COMPLAINT:

I purchased a motorcycle saddlebag from VikingBags.com. The website clearly advertised the product as lockable, with a chart that listed features, and under the "Key Lockable" column, states: "yes." On the page advertising the product, there is a demonstration video where a salesperson names the model in question, and is then observed inserting a key into a built-in locking mechanism and unlocking the saddlebag. The Product arrived with no built-in locking mechanism but instead an anchor for a non-included padlock, which would be unsightly and can be damaging to the product. When I contacted Viking Bags, they denied that their advertising was at fault because it was lockable by padlock. The employee refused to allow me to speak with his supervisor, and he kept saying "this is rarely an issue." Once is too often for misleading advertising. I was offered an exchange for the correct item, however when I informed him that I live an hour away from the nearest UPS drop-off and would also need a new odd-sized shipping box because their repeatedly-used shipping box was too damaged to reuse, taking a day or more of my time, the employee offered no recourse or business compensation for my time/inconvenience and gas money at all. When I said that I had bought the bag specifically for a trip the next day, he said I could use the incorrect bags for my trip, but would have to purchase both sets if I didn't return them in new condition. Considering their misleading advertising forced me into that position, having to pay for both sets of bags is ridiculous. I repeatedly stated this and the employee offered no recourse. When I asked if I could have confirmation that the problem with the advertising would be addressed, the employee repeatedly refused. The fact that he told me that this has happened in the past indicates to me that they have no intention of addressing the problem.

YOUR DESIRED RESOLUTION:

Viking Bags should clearly state on all applicable products whether it is lockable via a built-in locking mechanism or lockable via a padlock, which is not included. Viking Bags should not include advertising videos showing a person unlocking a built-in mechanism if the advertised product has no such mechanism. Viking Bags should also offer some form of reasonable business compensation for customers' lost time/money/gross disruption when Viking Bags are at fault in an issue."

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6:39 pm EDT
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Viking Bags ripped off

I purchased new saddle bags for almost $400 and installed them per the instructions on my bike. After 2 weeks the leather was bubbling and seperating from the hard case that they are glued on. Contacted company 3 times in 4 days to finally be sent an email to attach pics of my problem and they will review. Sent an email back the next day stating that since I drilled a hole in them my warranty was voided. The only way to put them on the bike is to drill into them per there instructions.

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Dave Weig
, US
Sep 12, 2018 2:45 pm EDT

Spent over $400 on Lamellar bags-- didnt get around to installing them right away- but when I did I found that the "quick release" that they advertised did NOT fit my VTX 1800C- other models, yes.. it was in tiny print at the bottom of the page.
Next- I mounted them. There was a slight defect on the leather seam on the right bag I saw- but I didn't want to deal with it at that time- I thought it would fade away with sunlight or heat... nope. they were a pain to install-- with the CUSTOMER having to drill holes to mount to their liking- even though they were listed as being for an 1800c Honda VTX. I mounted them too far forward I found out later.. REMOUNTED them (more holes now-- instead of 6 they now have 12 holes in each bag.
The second mounting I removed the lids to make it easier-- well guess what? The cheap manufacture of the hinges and the hinge covers (emblems) allowed for stripped threads... not only that- but they used MACHINE THREAD screws to go into plastic- not wood type thread which would bite better, and not be so fine they would strip out!
Now I contacted them-- "Will reply in 48 hours" is a lie. 7 days went by-- I contacted them again. They finally replied to the email.
I purchased these in late June-- it is now September- here is their initial response:
---------
Julio (Viking Bags)
Sep 10, 09:30 MST
The first one is there is a misshapen seam on the right bag Please provide us pictures of this issue.
Removing the lids for installation voids all warranty on saddle bags as removing the lids is not required for installation
----------
Removing screws with the intention to put them back in, VOIDS ALL WARRANTY? But drilling holes into them for mounting (horrible instructions) does not? Or does it?

I sent them this and will just deal with this as a lesson learned:
-----
So, the obvious DEFECT on the lid has been voided because of the removal of a few screws? Viking is not a company that takes care of its customers at all. I can deal with the screws- I’ll find another way to fix that—but I am seriously contemplating the removal of your logos—since you do not stand behind your products. The defect will be there—for all the bikers to see at Sturgis next year- and when they say “What brand bags are those?” I will be absolutely sure to describe the loathsome company behind its manufacture.

When I ordered these Lamellar bags for my VTX- the website
Look at what I found—a multitude of complaints about Viking customer service? No way!
https://www.complaintsboard.com/viking-bags-b122336

I ordered these with the intention of another set for my other bike. Now I know better.
Please feel free to use this email in your process improvement training.
I am now going to post on the above website- and others now.
You just lost a customer.
-------------------------------

Dave

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louis2158
Healy, US
Jan 10, 2015 8:51 am EST

Changed the product accessories without changing the product listing online. Went from metal hooks on straps to plastic. all photos and instruction still show metal. contacted company, finally agreed to refund with return shipping costs. It's been a week since and nothing.

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12:27 pm EDT
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Viking Bags Wrong Hardware

Viking Bags are now putting there logo on all there bags. About 1 1/2
inch round in the center of the bag. They refused to pay return
shipping, even though none of the pictures on the Internet shows the
logo (Clearly false advertising) so I decided to keep them. Also, I did
not compare the bolts they sent with the ones that came on the 2006
Honda 750 Aero. That was a mistake that cost me $250 in labor at the
Honda shop. The original bolts are 10mm x 1.25 thread. The ones they
sent are 10mm x 1.5 thread. not only were they the wrong threads but
they were too short as well. I totally butchered the installation.
Everything from the fender up had to come off so as to tap the holes the
bolts go through. The bags are well made and professional, however, a
mistake like this is unacceptable. Total cost for installed bags was $450.

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4:42 pm EDT
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Viking Bags Unprofessional Business Practices

I recently purchased some motorcycle bags from Vikingbags.com. They are located in Whittier, CA. What a HORRIBLE experience! I ordered bags based on the photo and description given on their website and had them sent to my mother’s address in Florida where I was headed to purchase a motorcycle. When I arrived, the bags were not as described, did not have the contour to fit around the shocks as stated. It took days to contact them with repeated phone calls and emails. I finally got through, they claimed that I should have ordered different bags, that the ones I had were not contoured. I asked them to check their web site again as I was looking at it as we spoke and read the description to him over the phone which stated THESE bags were contoured, but in fact they are not. They agreed to an exchange only after they received the bags to examine them to be sure they could be again sold as new. They were informed during this phone conversation AND email AND an enclosed letter in the box with the bags returned to them, informing them to send the replacement bags to my home address in Illinois as I would no longer be visiting in Florida. I was assured that this would be done. They received the bags and sent the replacement bags to FLORIDA where my mother was now on vacation and no one was there! I attempted numerous times to contact the company to no avail. The bags, dropped off by UPS sat in the rain for days. The box was destroyed but luckily the bags were inside a plastic bag inside the box. I ended up paying $65 out of pocket to ship the first bags back to them and then to have my mother ship the replacement bags from Florida to Illinois. I looked them up under the Better Business Bureau and found that they have an “F” rating! Why did I not do this BEFORE ever ordering from them? At least I got the bags in the end. Many people returned bags and filed complaints of never getting their refund. I highly advise against ordering from this place. Oh, by the way, the address they had me return the bags to, I looked up on GoogleMap aerial view and it’s a residential HOUSE!

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Graymalkin
Roanoke, US
Aug 30, 2013 6:27 pm EDT

While I often find complaints helpful, if there is a falsehood within the complaint itself, it damages the credibility of said complaint.
The comment, "I looked them up under the Better Business Bureau and found that they have an “F” rating!" is false. Vikingbags does not have an "F rating." In fact, Vikingbags is not accredited with the local BBB serving Whittier, CA.
According to the BBB:

BBB Accreditation
Viking Bags is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

So, while I feel for the customer's stated problems with the company, the use of falsehood to give some credence to the complaint weakens the case to the point of non-importance in my having chose to order from the company.
I find reviews by users of the product to be far more helpful, and that is why I ordered from Vikingbags.

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8:35 pm EST
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Viking Bags - Outrageous business practices

I wanted to give the gift of motorcycle saddle bags to my husband for Christmas. I found this site online and ordered. They arrived the day they said they would, however, the "new" saddle bags were heavily scratched, had holes repaired where they had been bolted to another motorcycle and were generally in no condition to be given to anyone. I attempted to...

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10:40 am EDT
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Viking Bags - No customer service

My experience with this company and their product is extremely poor. I ordered a set of hard luggage motorcycle bags. First, when I ordered on October 2, 2008, I received no confirmation email acknowledging the order was successfully received. I've encountered this before, so I let it ride for a few days. Finally, after 6 days (October 8) my credit card...

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+1 (888) 208-1949

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