The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Videotron / Prolonged Service Outage

1 Montreal Verdun, Qu├ębec, Canada Review updated:
Contact information:

On the 24th or 25th of October, I received a flyer from Videotron stating that they would be doing work in the neighbourhood. The flyer stated that for the next 48 to 72 hours we might experience service outages between the hours of 3AM and 5PM.

Tuesday morning at about 3AM, judging by when my mail last loaded, I lost service. As I had just recently switched my telephone service to Videotron, this meant that I was not only without cable or internet, but without a phone line as well.

Given what was clearly stated on the flyer, I expected to see service return between 5PM and 3AM at the very least.

However, I did not see ANY return in service until about noon on Friday, 31 October.

Much to my chagrin, at that time I retreived phone messageS on my Vidotron voicemail from my younger sister in the States saying that my mother was in the hospital gravely ill and that I should come at once as the doctors were sure my mother would not last much longer.

I called my sister immediately only to find out that my mother had passed away the night before...

There had also been e-mails from my adoptive father that I had not been able to access.

I guess I should thank God that I never had an situation here at the house with my young children that required an emergencey 911 call...

Ka
Sort by: UpDate | Rating

Comments

  • Bl
      19th of Apr, 2009
    0 Votes

    What a Morron, your mom died and Im sorry to hear that. MY SINCERE SYMPATHY. you can find a phone booth use a cell phone see a neigbour flag down a police car a vehicule I mean thats totaly exagerated want me to bring your garbage to the curb and wipe your ### sound like you have nothing better to do then complain I have issues with Videotron ya they piss me off but they did inform you and lifes not perfect so u just have to live with it i might be getting rid of there phone service its cheap but im not impressed with the interference I get all the time and the fact that there telling me its in the house and a bunch a other stuff so its not there network its my house so anyway ive had enough i think all cancel there service and keep the cable and internet but the phones out

  • Da
      14th of Aug, 2009
    0 Votes

    Blank, your a ### he didnt say that he couldnt call his mom that was dying he said he didnt know! His sister left him a message on him voicemail (which he couldnt access because of the prolonged outage) and he didnt know she was in the hospital dying. I found Videotron pretty decent except for the fact that they kept throttling my download speed. I bought the fastest unlimited package and I couldnt do anything with it, I think I had like 25mb/s at the time but I was lucky if I could use 2mb/s of it, and it wasnt a signal problem or old/broken lines bcs the lines where brand new that where just installed and the signal was tested many times by reps. I called them almost every couple days to ### at them and eventually one rep told me that they where throttling my line and it was because I download to much, but I though that was the point in getting a fast line with unlimited usage but I guess not. All I got was a slow connection and an the line "We offere UP TO 25mb/s" so I got 2mb/s with the potential of 25 lol. should have just stuck with the much cheaper 3mb/s or whatever it was ;)

  • Ch
      14th of Oct, 2014
    0 Votes

    without Hi
    your service is very bad, , , and i complain against scam and hack on my computer by using internet service from Quebec Videotron
    I"M ADVERTISSING YOUR COUMPAGNIE IF ANY HACKES OR ANY SCAM HAPPENES AGAIN FROM YOUR COMPAGNIE VIDEOTRON AS FOURNISSEUR FROM QUEBEC <<< I LL SENT A REPORT AGAINST ALL YOUR CRIMINALS ACTES ON THE SERVICE INTERNET FROM QUEBEC
    WHICH I TAKE IT A LOOK ON THE WEB SITE ABOUT MANY COMPLAINTS FROM VICTIMS AGAINST YOUR BAD SERVICE AND THE HACKS WITH VIDEOTRON MAKES BY USING THE INTERNET LINK << OR THE CUSTOMER INFORMATIONS
    SO I ADVISSE AGAIN << THAT YOUR ILLEGALLY ACTIVITES ON THE INTERNET FROM QUEBEC << AGAINST WHO USE YOUR COMPAGNIE VIDEOTRON AS FROURNISSEUR FOR INTERNET SERVICE << CRIME OF SCAM OR HACKS EMAILS ADDRESSES OR SOURCES OF INTERNET LINK

    IT's FIRST AND LAST ONCE << I LL ADVICE YOUR COMPAGNIE

    IT"S CLEAR ... YOUR BAD SERVICE AND YOUR ILLEGALLY
    ACTIVITES MUCH ON THE COMMENTS OF THE CUSTOMERS WHICH ARE VERY SORRY TO CHOOSE VIDEOTRON AS FOURNISSEUR FOR INTERNET << IN QUEBEC, , BECAUSE OF THE SCAM FROM YOUR COMPAGNIE AND LA LOUCHE DE TON SERVICE INACCEPTABLE
    C COMPRIS ALORS BOBBI FRANCAIS !!!

Post your comment