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Videocon Industries / videocon split ac not working from last 2 months

1 Siliguri West Bengal, India

we have purchased 8 no. -1.5 ton split inverter AC through GeM Portal on dated 4.4.2018. Presently 1 No split AC is not working from last 2 month and presently under warranty, complaint in this regard was lodged at costumer care no but till date no action was taken from your end and no communication was received.
some of the complaint no. are mentioned below:
Complaint No. KOL0208180139 dated 2.8.2018,
KOL2008180182 dated 20.08.2018

It is seen that being a reputed company and claiming a PAN India presence till date u have not able to solve the problem and rectify. numerous phone call are made to customer care in this regard but no response received from your end.
You are requested to immediately depute a service engineer to rectify the problem or it will be a dent to the reputation of your company and in future we will hesitate to purchase product of your company.

Hoping for a favorable response

Saket Ranjan
Manager (C) NHPC Ltd, Siliguri[protected]

Aug 24, 2018

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