SUBMIT A COMPLAINT

Video Progressions, Inc / Company sent wrong item; didn't correct.

1 Review updated:

On May 4, 2010, I ordered online from Video Progressions, Inc.
P.O. Box 3463
Manhattan Beatch, CA 90266
[protected]
www.videoprogressions.com

My customer # is 16120
(See acknowledgement of order below)

Video Progressions
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Order Number: 1306
Detailed Invoice: https://www.videoprogressions.com/downloads/account_history_info.php?order_id=1306
Date Ordered: Tuesday 04 May, 2010

Products
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1 x Acoustic Fingerstyle Guitarwith Rick Ruskin () = $29.95
Media Type DVD
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Sub-Total: $29.95
Flat Rate (USPS): $5.00
Total: $34.95

Delivery Address
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Carrie Ketting-Olivier
4962 Olund Rd
Abbotsford, V4X 2A1
BC, Canada

Billing Address
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Jan Rosgen
PO Box 127
Sointula, V0N 3E0
BC, Canada

Payment Method
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Credit Card


Complaints:
#1. A different DVD (on guitar styles by Queen, rather than "Acoustic Fingerstyle Guitar") was sent to me on 05/12/10.
#2. The order number on the package received was Order #15129 rather than #1306
#3. The order number on the enclosed invoice was #15129A rather than #1306
#4. The DVD was sent to me here in Sointula and not to the requested address in Abbotsford
#5. My on-site (of Video Progressions) message of complaint was not acknowledged.
#6. The incorrect DVD arrived here AFTER the time allowed for returning for refund or replacement.
#7. My credit card was charged.

This order was a very special gift and it was ONLY this specific DVD---and NO OTHER---that was of interest to the person.

Thank You,
Jan Rosgen

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Comments

  • Ar
      Oct 22, 2010

    Since posting my complaint there has been contact with a person at the company. The problem had been due to an unsatisfactory employee who no longer works there. Since then, all is being rectified, I have received a refund, and I am very happy with Video Progressions and their efforts to serve their customers.

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